Lexus RX Complaints

1,341 consumer complaints on file.

#11349702August 16, 2020
POWER TRAIN
THIS IS THE SAME VEHICLE AS IN COMPLAINT 11342600. ONE WEEK AFTER HAVING TWO TRANSMISSION COOLER LINES AND THE TRANSMISSION OIL COOLER REPLACED DUE THE ISSUES OUTLINED IN THE PREVIOUS COMPLAINT A THIRD, DIFFERENT TRANSMISSION COOLER LINE FAILED RESULTING IN TRANSMISSION FLUID BEING LEAKED ONTO THE MOTOR, TRANSMISSION, EXHAUST, DRIVERS SIDE TIRE, WHEEL AND BRAKE ASSEMBLY. CAR WAS RETURNED TO ESKRIDGE LEXUS IN OKLAHOMA CITY FOR REPAIR. THE DEALER SAID THAT THEY FOUND A THIRD SPLIT TRANSMISSION COOLER LINE IN AN AREA ABOVE THAT INVOLVED IN THE PREVIOUS REPAIR. THE SPLIT WAS NEAR THE END OF THE LINE AND THE MECHANIC SIMPLY CUT OFF THE SPLIT END AND REATTACHED THE LINE WITHOUT REPLACING THE LINE. THE DEALERSHIP MECHANIC SWORE THAT THIS LINE FAILURE WAS UNRELATED TO THE WORK THAT THEY HAD PREVIOUSLY DONE ON THE VEHICLE THE WEEK BEFORE. AFTER RECEIVING THE VEHICLE BACK FROM THE DEALERSHIP MECHANIC, THE VEHICLE HAD REDUCED BRAKING PERFORMANCE AND WAS MAKING A SIGNIFICANT AMOUNT OF NOISE FROM THE DRIVERS SIDE FRONT WHEEL (AFFECTED AREA). THE OWNERS HAD THE DRIVER'S SIDE FRONT WHEEL BRAKE ASSEMBLY DISMANTLED AND CLEANED BY A DIFFERENT MECHANIC. THE MECHANIC FOUND THE BRAKE PADS TO COATED IN TRANSMISSION OIL AND THE FACE OF THE PADS WERE GLAZED. THE MECHANIC CLEANED EVERYTHING, GROUND THE GLAZE OFF THE FACE OF PADS AND REASSEMBLED THE BRAKE SYSTEM WITH APPROPRIATE LUBRICATION. THE BRAKES PERFORMED NORMALLY FOR ABOUT A WEEK BUT ARE NO MAKING NOISE AND EXHIBITING REDUCED PERFORMANCE. LIKELY, DUE TO THE PAD BEING COMPLETELY SATURATED WITH TRANSMISSION FLUID. THE OWNERS ANTICIPATE HAVING TO HAVE THE BRAKE PADS REPLACED SOON. THIS THE THIRD AUTOMATIC TRANSMISSION LINE TO FAIL IN THIS 4 YEAR OLD VEHICLE WITH 56000 MILES ON IT. THIS TYPE OF FAILURE IS A FIRE HAZARD AND RESULTED IN BRAKE SYSTEM DYSFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343528August 5, 2020
FUEL/PROPULSION SYSTEM
HYBRID PROPULSION SYSTEM - INVERTER FAILURE HOW DO WE GET OUR VIN ON THE RECALL LIST? OUR REPAIR SHOULD BE COVERED. OUR ISSUE IS EXACTLY THE SAME PROBLEM ENCOUNTERED BY THE VEHICLES COVERED UNDER THE HYBRID PROPULSION RECALL (2005-2008) AND OUR 2006 VEHICLE IS A YEAR WHICH IS COVERED MY WIFE WAS IN A DANGEROUS SITUATION FOR 4 HOURS BECAUSE OF THIS FAULTY SYSTEM WHICH HAS A HISTORY OF FAILING AND HAS A KNOWN RECALL A VEHICLE WHICH HAD NO ISSUES, WITHIN A FEW MINUTES, TURNED INTO A DANGEROUS VEHICLE LOSING POWER ON THE TURNPIKE, BREAKING DOWN IN THE MIDDLE OF THE NIGHT, AND IS NOW INOPERABLE AND WORTHLESS, IS UNACCEPTABLE IF TOYOTA AND LEXUS ARE REPUTABLE COMPANIES AND STAND BEHIND THEIR PRODUCT, I WOULD HOPE THEY STAND UP AND ACCEPT RESPONSIBILITY FOR AN OBVIOUS FAULTY HYBRID SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342741August 1, 2020
SERVICE BRAKES
THE LIGHTS ALL CAME ON ABS SYSTEM CAME ON STABILIZER AIR BAG TOOK TO LEXUS THEY DIAGNOSED THE PROBLEM AS THE BRAKE ACTUATOR I RESEARCH AND FOUND THAT ON LEXUS CLUB THIS IS A BIG PROBLEM WITH MY YEAR AND OTHER YEARS THEY ACKNOWLEDGE THIS BY GIVING AN EXTENDED WARRANTY. BUT FALL SHORT TO ASSIST WITH AFTER. THERE IS MANY COMPLAINTS I RESEARCHED THERE IS ALSO A NOISE THAT IS RELATED TO THIS PROBLEM THE NOISE COMES FROM THE ACTUATOR, BUT BEING UNFAMILIAR WITH THE CAR NORMAL FEATURES I FAILED TO IDENTIFY THE PROBLEM I HAVE HEARD THIS NOISE FOR A VERY LONG TIME I HAVE ALWAYS FELT THIS PULSE BUT THOUGHT IT WAS NORMAL I OWNED THIS VEHICLE NOW FOR 5 YEARS. I THOUGHT THE NOISE WAS THE HYDRAULIC SYSTEM LOWING THE VEHICLE AIR DOWN LIKE MY NAVIGATOR DID BUT THAT WAS THE NOISE OF THE ACTUATOR GOING OUT. THE BRAKES ALWAYS FELT LIKE THEY HAD A DELAY OR HIT HARD LIKE A JERK JUST THOUGHT THIS WAS CAUSED BY SENSITIVITY. IT UPSETS ME THAT LEXUS IS AND HAS BEEN AWARE OF THIS PROBLEM AND NEVER INFORMED ME AND THE PROBLEM JUST GOT WORSE THE BRAKE SYSTEM IS SO VITAL WHY WOULD THEY NOT AFTER THEY REALIZED THIS IS A PROBLEM I HAD THE WARRANTY PROVIDER WHOM EXTENDED THIS WARRANTY ON THIS PART BUT NEITHER INFORMED ME EVEN THOUGH BOTH HAD MY CURRENT INFORMATION. ITS A PROBLEM THAT LEXUS AND ITS MOTHER TOYOTA KNOW OF AND FAILED TO MAKE THE PROBLEM RIGHT. IF THERE IS A PROBLEM AND THEY RECOGNIZE IT WHY NOT MAKE IT RIGHT! IS MY SAFETY NOT IMPORTANT TO LEXUS AND TOYOTA? #TOYOTA # LEXUS #ACTULATOR #SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342600July 31, 2020
POWER TRAIN
TRANSMISSION COOLER AND LINES ARE ABOVE A SKID PLATE/SHIELD THAT RETAINS ROAD GRAVEL. THE RETAINED ROAD GRAVEL RUBBED ON THE TRANSMISSION COOLER AND RUBBER HOSES LEADING TO A SIGNIFICANT LEAK OF TRANSMISSION FLUID RIGHT ABOVE THE DRIVER'S SIDE TIRE. THE ENGINE, TRANSMISSION, EXHAUST SYSTEM AND WHOLE UNDERCARRIAGE OF THE SUV WAS COVERED IN TRANSMISSION FLUID. WE WERE FORTUNATE THAT THE VEHICLE DID NOT START ON FIRE. IN ADDITION, THE DRIVER'S SIDE TIRE, WHEEL AND BRAKES WERE ALSO COVERED IN TRANSMISSION FLUID. WE WERE FORTUNATE THAT THE VEHICLE DID NOT EXPERIENCE A BRAKE FAILURE. THE VEHICLE HAD JUST HAD THE OIL CHANGED A FEW DAYS PRIOR AND OUR INITIAL THOUGHTS WERE THAT THE OIL WE WERE SEEING WAS RESIDUAL FROM THE OIL CHANGE. WE CONTINUED TO DRIVE THE CAR FOR 2-3 DAYS UNTIL IT WAS CLEAR THAT SOMETHING MAJOR WAS WRONG. WE TOOK IT TO ESKRIDGE LEXUS IN OKLAHOMA CITY WHO DIAGNOSED THE PROBLEM. THEY SAID THAT IT WAS NOT AN UNCOMMON ISSUE WITH THIS VEHICLE BUT IT WAS NOT COVERED BY OUR VEHICLE POWER TRAIN WARRANTY, RECALL OR LEXUS SERVICE BULLETIN. THE CHARGED $1386 TO REPLACE THE TRANSMISSION COOLER AND THE TWO RUBBER LINES. I ASKED WHAT THEY DID TO KEEP IT FROM HAPPENING AGAIN. THE SERVICE MANAGER STATED THAT LEXUS HAD RE-ENGINEERED THE REPLACEMENT PARTS TO BE METAL WHERE THEY MAY COME IN CONTACT WITH RETAINED ROAD GRAVEL. THE AGREED THAT IT WAS A DESIGN FLAW BUT THAT IT STILL WASN'T COVERED. THE REPLACEMENT PARTS BEGAN LEAKING IN LESS THAN 7 DAYS FOLLOWING THE REPAIR. THE CAR IS A PAMPERED 2016 LEXUS RX450H MIDSIZE SUV WITH LESS THAN 56,0000 MILES ON IT. THE CAR HAS ONLY BEEN DRIVEN BY MIDDLE AGED PROFESSIONAL FEMALES AND HAS NOT BEEN DRIVEN ON NON BLACK TOP ROADS. I CAN GET ACCESS TO THE REPAIR RECORDS AND PICTURES FROM LEXUS IF NEEDED. WHERE THE TRANSMISSION COOLER IS LOCATED MAKES THIS A SIGNIFICANT FIRE AND BRAKING SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337509July 5, 2020
STEERING
I RECENTLY TOOK MY NEWLY BAUGHT 2008 LEXUS RX 350 IN AT A LEXUS DEALERSHIP FOR ROUTINE MAINTENANCE. I DIDN'T NOTICE AND STEERING ISSUES OR LEAKS BUT WAS TOLD I NEEDED A NEW RACK AND PINION. SINCE ITS LEXUS DEALERSHIP I RESPECT THEIR INSPECTION AND RECOMMENDATION...BUT LIKE MANY OTHERS...IT TURNS OUT THE RACK AND PINION ON THE RX 350 IS COMMON ( TOO COMMON ) AND I HAVE READ MANY PEOPLE WRITING A COMPLAINT TO NHTSA. I DON'T SEE ANY RESOLUTION OR EXPLANATION TO THE " SAME " COMPLAINTS. I ALSO HAVE TO PAY $1,800 + AND AM SUPPOSED TO PICK UP MY RX350 JULY 7 OR 8TH, 2020. THE RACK AND PINION IS OBVIOUSLY A HUGE SAFETY ISSUE... SO I ECHO EVERYONE ELSE. WHY IS THE MANUFACTURER/ DEALERSHIP NOT GIVING US ANSWERS AS TO WHY THIS IS AN ONGOING ISSUE. I FOUND THIS OUT BY RESEARCHING ONLINE. THEY SURE ARE QUICK TO TAKE THE $1800+. GOOD MONEY MAKER DON'T YOU THINK. ALL I'M SAYING IS, IF IT NEEDS REPLACED THEN YES OF COURSE I'LL REPLACE IT AND I'LL TRY TO SOMEHOW FIND THE MONEY TO DO SO... BUT IF THIS HAS BEEN ONGOING FOR YEARS ON THE RX350... WHY AM I AND MANY OTHERS COUGHING UP MONEY THAT I HONESTLY DONT HAVE !! TO REPLACE THE RACK AND PINION ? I JUST CAME IN FOR AN OIL CHANGE AND 100,000 MILE OVERALL ROUTINE INSPECTION. STEERING FELT GOOD. NO LEAKS NOTED IN MY GARAGE FLOOR...OTHER THEN AC RESIDUAL FLUID WHICH OF COURSE IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337487July 4, 2020
AIR BAGS, UNKNOWN OR OTHER
AIR CONDITIONER RADIATOR FLUID SMELL, THEN STARTED LEAKING IN PASSENGER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330770June 25, 2020
ENGINE, UNKNOWN OR OTHER
MAJOR OIL LEAKING FROM A FAULTY ENGINE OIL COOLER LINE WHILE CAR IS MOVING OR TURNED ON. OIL IS ALL OVER ENTIRE UNDERCARRIAGE, BACK BUMPER, BACK WINDSHIELD & WIPER AND INSIDE OF TIRES. GARAGE FLOOR AND DRIVEWAY HAVE OIL SPLATTERED EVERYWHERE. THE WHOLE BACK OF CAR IS COVER IN OIL. AFTER RESEARCHING, I FOUND THIS IS A KNOWN ISSUE FOR LEXUS RX 350/450H MODELS BETWEEN 2009-2011. NO OIL OR ENGINE WARNING LIGHT CAME ON. EVEN AFTER THE FAULTY PART IS REPAIRED, MY CONCERN THEN BECOMES POTENTIAL ENGINE FAILURE FROM LACK OF OIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330417June 23, 2020
SERVICE BRAKES
FOUND OUT THE BRAKE ACTUATOR IS FAILING AND TOLD FROM TOYOTA THEY HAVE RECALLS ON THE ACTUATOR FOR HIGHLANDER HYBRID AND PRIUS HYBRID. LEXUS STATED THEY DO NOT RECALL FOR SAME ISSUE. FEELS UNSAFE WHEN BRAKING AS IT MAKES LOUD NOISE AND GRINDS A BIT. I'VE READ FORUMS ON OTHER SAME YEAR AND MAKES CAUSING THEM TO CRASH. LOUD CHIRPING ON IDLE BRAKING AND WHEN BRAKING HARDER AND SOMETIMES SKIPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329818June 20, 2020
ENGINE
ON JUNE 3RD, 2020 I GOT MY 2008 LEXUS RX 350 SERVICED FOR 115,000 MILE SERVICE AT JOHNSON LEXUS OF RALEIGH. I HAVE HAD MY CAR SERVICED RELIGIOUSLY AT THE SAME DEALER SINCE I BOUGHT IT BRAND NEW IN 2008. IT COST ABOUT $250, ON JUNE 13TH I NOTICED LARGE AMOUNT OF ENGINE OIL UNDER THE CAR. THE CAR HAD NOT BEEN DRIVEN MORE THAN 50 MILES AFTER SERVICE. THE ENGINE HAD A STRANGE SOUND. I CHECKED THE OIL LEVEL IN THE ENGINE AND THERE WAS NO OIL AT ALL.THERE WERE NO WARNING LIGHTS ON THE DASH. I HAD THE CAR TOWED TO THE DEALER AT MY OWN EXPENSE. THE SERVICE ADVISOR AT THE LEXUS DEALER INFORMED ME THAT THE "ENGINE OIL COOLER PIPE" HAD BURST AND IT WOULD COST AROUND $500 FOR REPAIRS. HE EMPHASIZED THAT THE DEFECT WAS NOT RELATED TO THE SERVICE. ON FURTHER RESEARCH ON THE INTERNET, I FOUND THE "SB-10056509-3341" SERVICE BULLETIN WHICH ACKNOWLEDGED THE DEFECT IN THE PART AND PROVIDED ENHANCED WARRANTY. UNFORTUNATELY IT DID NOT APPLY TO ME SINCE THE CAR HAD BEEN PURCHASED MORE THAN 10 YEARS AGO EVEN THOUGH IT WAS WELL WITHIN THE 150,000 MILE LIMIT. IF THE OIL HAD LEAKED ON THE HIGHWAY, THE VEHICLE WOULD HAVE STALLED ON THE HIGHWAY RISKING A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329494June 18, 2020
AIR BAGS
MY 2007 RX 350 OUT OF NOWHERE ALREADY 2 YEARS THE AIRBAG LIGHT FOR DRIVER IS ON, I TOOK TO THE DEALER IN GLENDALE ( LEXUS OF GLENDALE) THEY TOLD ME THAT FOR DIAGNOSING I HAVE TO PAY $250 DOLLARS JUST TO TELL ME WHAT IS THE PROBLEM, AND I DID 2 YEARS AGO, THEY TOLD ME THAT THERE IS A PROBLEM WITH WIRING AND NEEDS TO BE REPLACED ALL WIRING WITCH WILL COAT ME AROUND $1500 TO $1800 DOLLARS, WITCH I CAN'T PAY, AND I DON'T FEEL SAFE TO DRIVE LIKE THAT, THE COAST IS THAT HIGH BECAUSE THEY EXPLAIN TO ME THEY NEED TO REPLACE WHOLE WIRING THAT GOES SOMEWHERE FROM BACK TO THE HOOD, BECAUSE IT'S IMPOSSIBLE FOR THEM TO FIND WITCH WIRE IS THE PROBLEM. IN THAT CAR I TAKE MY FAMILY, KID TO SCHOOL, AND I FEEL UNSAFE TO DRIVE, ITS A SAFETY ISSUE AND I THINK THE MANUFACTURER HAD TO BE RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329280June 16, 2020
SERVICE BRAKES
I WAS DRIVING MY VEHICLE AND PUSHED ON BRAKE PEDAL TO STOP AT RED LIGHT. WHAT I NOTICED THAT BRAKE, ABS, TRACTION, CHECK ENGINE AND MORE WARNING LIGHTS CAME ON IN THE DASHBOARD AND I ALMOST REAR ENDED CAR IN FRONT OF ME DUE TO NO BRAKES. PEDAL WENT TO THE FLOOR, SLOWLY I DROVE MY CAR TO BP WORKSHOP ON LIBERTY ROAD RANDLESTOWN MD, 21133 FIRST. LATER I DROVE TO A&B AUTOBODY 901 DUNDALK AVE BALTIMORE MD 21224. FOR THE REPAIR. AFTER 2DAYS, TECH CALLED AND TOLD ME THAT MY CAR NEEDS BRAKE ACTUATOR WHICH IS ALMOST $2000.00 PARTS AND LABOR. RIDICULOUS. TECH TOLD ME ITS COMMON PROBLEM WITH THESE VEHICLES. I CALLED LEXUS OF TOWSON AND THEY TOLD ME THAT WE WOULD'VE GOT IT DONE FOR FREE OF CHARGE IF THE VEHICLE WAS SOLD AT OUR DEALERSHIP. I GUESS DEALERS DO RECALLS ONLY ON THOSE CARS THAT ARE SOLD THRU THEM BUT I'VE BOUGHT IT USED. I DON'T HAVE THIS MUCH MONEY TO FIX MY [XXX] TRUCK. PLEASE HELP ME TO GET MY CAR BACK ON THE ROAD. THANKS *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328944June 15, 2020
STRUCTURE:BODY
MY LEXUS VEHICLE HAS BEEN HAVING ISSUES WITH ITS LOCKS AND TRUNK. SOMETIMES THE TRUNK CANNOT BE OPENED AT ALL EVEN IF I ATTEMPT TO OPEN IT MANUALLY. ALSO, MY DOORS HAVE TO BE MANUALLY LOCKED MOST OF THE TIME. SOMETIMES THE VEHICLE WILL LOCK/UNLOCK USING THE REMOTE. HOWEVER, MOST OF THE TIME I HAVE TO MANUALLY LOCK AND UNLOCK ALL OF THE DOORS. THERE ARE TONS OF VIDEOS ON YOUTUBE ABOUT THIS ISSUE WHICH HAS TO DO WITH THE LOCK ACTUATORS. THERE ARE ALSO A PLETHORA OF FORUMS ON THIS ISSUE AS WELL. MANY INDIVIDUALS HAVE CHOSEN TO NOT REPLACE THE LOCK ACTUATORS THAT EACH INDIVIDUAL DOOR HAS BECAUSE IT IS VERY COSTLY. I HAVE ALSO READ THAT SOMETIMES THE LOCK ACTUATORS WILL HAVE TO BE REPLACED MORE THAN ONCE, THIS IS A COMMON DESIGN FLAW FOR MY CAR AS WELL AS OTHER LEXUS VEHICLES. EVEN NEWER MODEL LEXUS VEHICLES ARE HAVING THIS ISSUE. OBVIOUSLY THIS ISSUE IS A DESIGN FLAW AND DEFECT AND SHOULD BE CLASSIFIED AS A RECALL THAT LEXUS SHOULD BE MANDATED TO FIX. I ALWAYS HAVE TO CHECK WITH MY SON TO ENSURE THAT HE HAS MANUALLY LOCKED HIS DOOR. WE LIVE IN HOUSTON AND IMAGINE HOW NERVOUS I GET WHEN I APPROACH A RED LIGHT WHERE HOMELESS PEOPLE ARE OFTEN BEGGING FOR MONEY. I HAVE TO MAKE SURE MY DOORS ARE LOCKED BECAUSE SOME INDIVIDUALS ARE BOLD ENOUGH TO PULL ON YOUR DOOR HANDLE AND ANYTHING COULD HAPPEN. THIS HOLD TRUE FOR WHEN I AM EXITING THE VEHICLE. I HAVE TO MANUALLY LOCK ALL THE DOORS BECAUSE PEOPLE ARE KNOWN FOR PULLING ON YOUR HANDLES AT NIGHT TO SEE IF THEY CAN GET LUCKY. THE RELIABILITY OF THE LEXUS LOCK ACTUATORS IS A TRUE DESIGN FLAW THAT IS LONG OVERDUE FOR LEXUS TO FIX, I AM ASKING THAT YOU HOLD THEM ACCOUNTABLE FOR MAKING THIS DESIGN FLAW RIGHT WITH ALL LEXUS CAR OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328634June 13, 2020
SERVICE BRAKES
USE HANDBRAKE EVERY TIME. THERE WILL BE AN EXPLOSION SOUND FROM THE BACK WHEN I RELEASE MY FOOT. THERE HAS ALWAYS BEEN THIS PROBLEM. I THINK IT IS A DESIGN FLAW. I TRY TO CHANGE THE BRAKE PADS. IT HAS NO EFFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328531June 12, 2020
UNKNOWN OR OTHER, STRUCTURE
I OWN A 2007 RX350 AND THE DASHBOARD IS STICKY, GUMMY, SHINY AND MELTING EMITTING ODOR -- HEALTH HAZARD. THE SHININESS REFLECTS WHILE DRIVING LOCALLY AND/OR HIGHWAY, AND AFFECTS VISIBILITY. APPARENTLY, LEXUS IS AWARE OF THESE ISSUES AND TOOKS STEPS TO RECTIFIES THESE ISSUES; HOWEVER, I HAD MENTIONED THESE ISSUES BACK IN 2016 TO MY DEALERSHIP WHOM DIDN'T ADDRESS IT AS A DEFECT HENCE WHY I DIDN'T THINK IT WAS A DEFECT UNTIL NOW SINCE MY DASHBOARD RECENTLY STARTED CRACKING. APPARENTLY, THERE HAS BEEN CLASS ACTION LAWSUIT FOR THIS ISSUE, BUT DIDN'T REALIZE THESE WERE DEFECTS UNTIL I CONTACTED LEXUS REGARDING THIS MATTER -- UNFORTUNATELY FOR ME, THEY'RE NOT HONORING FIXING THESE ISSUES BECAUSE IT'S OUTSIDE THE WARRANTY. THIS IS NOT A WARRANTY ISSUE NOR IS IT COMESTIC; IT'S A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328150June 10, 2020
ENGINE
HAD AN ISSUE WHILE DRIVING THE 2018 RX450H ON MAY 4TH WHERE THE CAR LIGHTS CAME ON....ENGINE LIGHT, AWD, ABS, ETC AND THE CAR STALLED COMPLETELY. HAD TOWED TO DEALERSHIP AND THEY STATED THAT IT WAS 'FIXED'. 4 WEEKS LATER WHILE TRAVELING AT 70+ MPH ON MAJOR INTERSTATE, CAR STALLED AGAIN THE SAME WAY....LIGHTS ON, ETC.. WAS LUCKILY IN THE RIGHT LANE OF 4 WIDE TRAFFIC AS CAR WENT TO A STOP QUICKLY. WAS STRANDED IN A HEAVY TRAFFIC LANE, CAR WOULD NOT SHIFT INTO NEUTRAL TO PUSH OUT OF TRAFFIC. WAS 2 HOURS FROM HOME, HAD ANOTHER LEXUS DEALERSHIP TOW THE CAR AND THEY CAME BACK WITHIN A FEW HOURS AND SAID IT WAS THE FUEL PUMP. I WAS NOT AWARE OF THE RECALL TILL THEN AND THIS 18' 450H WAS NOT ON THE CURRENT LIST WHICH ONLY PROVES THAT THIS ISSUE IS SYSTEMIC. FORTUNATELY, NO ONE WAS HURT IN THESE 2 OCCURRENCES BUT WE ARE NOT DRIVING THIS CAR AGAIN UNDER NO CIRCUMSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326107May 27, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN, SUSPENSION
DEALERSHIP INSPECTION. DISCLOSURE-SATISFACTORY THROUGHOUT THE LIST ACTUAL INSPECTOR-VISIBLE LEAKS TO THE NAKED EYE WHEN LOOKING UNDER THE CAR. I WAS MISLED IN THIS PURCHASE AS THERE ARE PROBLEMS WITH THIS VEHICLE THAT WERE NOT DISCLOSED TO ME BEFORE PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325398May 21, 2020
ENGINE
I WAS TOLD BY AN OIL CHANGE SERVICE THAT I HAD AN OIL LEAK. I DID NOT DRIVE MY VEHICLE AND HAD TO WAIT OVER THE WEEKEND TO GET IT INTO A SHOP. THE SHOP TOLD ME THAT MY RUBBER OIL COOLER PIPE WAS LEAKING AND IT WAS A BAD LEAK. I CANNOT DRIVE IT. I HAD IT TOWED TO TOYOTA TO LOOK AT IT SINCE THE CLOSETS LEXUS DEALER IS 2 HOURS AWAY. THE TOYOTA DEALER INFORMS ME THAT THE OIL COOLER PIPE IS LEAKING AND NEEDS TO BE REPLACED. THROUGH RESEARCH AND A TIP FROM THE FIRST AUTO SHOP THAT THERE IS A LIMITED-SERVICE CAMPAIGN FOR THIS DEFECTIVE PART AND LEXUS EVEN EXTENDED THE CAMPAIGN THROUGH DECEMBER 2021. I AM RELIEVED THAT IT WILL BE COVERED JUST AS IT SHOULD BY LEXUS. I GET A CALL FROM LEXUS THEY ARE NOT COVERING IT, BECAUSE MY VIN IS NOT INCLUDED IN THE EXTENSION OF THE CAMPAIGN, EVEN THOUGH, MY CAR HAS THE DEFECTIVE PART. MY CAR IS PART OF THAT MANUFACTURING LINE THAT HAD THE DEFECTIVE PART PUT IN. PLEASE HAVE LEXUS EXPAND THEIR VEHICLES TO INCLUDE ALL 07-08 LEXUS RX 350'S FOR THE LIMITED-SERVICE CAMPAIGN AS IT IS STILL A PROBLEM IN THOSE VEHICLES REGARDLESS OF THE VIN. THAT IS WHY THEY GAVE THE EXTENSION OF THE LIMITED-SERVICE-CAMPAIGN BECAUSE LEXUS AND TOYOTA KNOW IT IS STILL A PROBLEM FOR LEXUS AND TOYOTA OWNERS. IF THE RUBBER HOSE IS NOT REPLACED IT COULD CAUSE THE HOSE TO BREAK AND CAUSE ENGINE FAILURE AND DAMAGE OR CAUSE THE ENGINE TO CEASE AND CAUSE A MAJOR ACCIDENT. THIS NEEDS TO BE ADDRESSED IMMEDIATELY BY LEXUS. THUS, I AM REQUESTING THAT LEXUS AND TOYOTA NEED TO REPLACE ANY RUBBER HOSES WITH THE METAL ONES AT NO COST TO THE CUSTOMER. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324527May 14, 2020
AIR BAGS
WHEN PULLING OUT OF OUR NEIGHBORHOOD, MY HUSBAND SLOWED DOWN TO TURN RIGHT. UPON TURNING INTO THE MIDDLE LANE, ALL SIDE AIRBAGS, FRONT AND BACK BLEW. WHILE THE INTENSITY FROM THE BLAST ROCKED THE CAR, THERE WAS NOTHING NEARBY THAT HE HIT. NO VISIBLE DAMAGE WAS DONE TO THE CAR, WITH THE EXCEPTION OF, THE AIR BAGS. WE HAD NEVER HAD ANY ISSUES WITH THIS CAR, AND IN FACT, HAD JUST BEEN AT THE DEALERSHIP THE SATURDAY PRIOR GETTING A STATE INSPECTION AND A NEW BATTERY. THE SERVICE REP EVEN MENTIONED HOW IMPRESSED HE WAS THAT THIS WAS THE CAR'S FIRST BATTERY IN 7 YEARS AND OVER 90K MILES. HE TOLD US THE CAR LOOKED GREAT AND TO KEEP IT UP! AND THEN TUESDAY CAME AROUND AND THE AIR BAG MALFUNCTION OCCURRED. NOT ONLY WAS THIS AN EXTREMELY SCARY EVENT, BUT IT COULD HAVE BEEN THAT MUCH WORSE HAD MY 2 MONTH OLD SON BEEN IN THE CAR AT THE TIME. WE ARE THANKFUL NO ONE WAS SERIOUSLY HURT. HOWEVER, THE STORY ONLY GETS WORSE WITH LEXUS'S (TOYOTA HEADQUARTERS) LACK OF RESPONSE. 4/14 ' CAR TOWED TO DEALERSHIP 4/16 ' DEALERSHIP RECOMMENDS CALL CORPORATE AS IT WAS A MALFUNCTION ' I CALL CORPORATE 4/20 ' CALL CORPORATE ASKING WHERE MY 24 HOUR CALL BACK WAS 4/21 - CALL AGAIN ASKING WHERE MY 24 HOUR CALL BACK WAS 4/22 ' FINALLY GET CALL. PROVIDE STATEMENT. TOLD I WILL HEAR FROM CASE MANAGER IN 7-10 BUSINESS DAYS FOR FURTHER STEPS. ASKED TO FILL OUT NDA AND SEND PICTURES. NDA PROVIDED WAS FOR WRONG CAR, IMMEDIATELY CALLED BACK AND REQUESTED NEW NDA. EMAILED PICTURES. 4/23 ' FINALLY NEW NDA SENT AND SIGNED. 5/4 ' CALL CORPORATE WONDERING WHEN CASE MANAGER WILL CALL 5/11 ' CALL CORPORATE AGAIN ASKING WHEN I WILL HEAR 5/12 ' CALL AGAIN 5/13 ' CALL AGAIN 5/14 ' FINALLY HEAR FROM CASE MANAGER ONLY TO BE TOLD NO ONE WOULD BE COMING OUT TO LOOK AT THE CAR AND A LOANER COULD NOT BE PROVIDED BECAUSE 'IT'S NOT THEIR JOB' REQUESTED TO SPEAK TO THEIR MANAGER - WAITING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323985May 9, 2020
POWER TRAIN
2000 RX300 DO NOT SHIFT INTO THE 3 GEAR WHILE DRIVING, THE TRANSMISSION SHIFTS FROM 1 &2 BUT NOT 3. THE ENGINE SPEED IS HIGH AND DOESN'T SHIFT. WE HAVEN'T DRIVEN IT SINCE, TRYING TO FIND OUT WHAT TO DO NEXT WITH THIS VEHICLE. I HAVE A FRIEND THAT HAVE THE SAME MAKE & MODEL AND HE'S HAD THE SAME PROBLEMS ALSO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323597May 6, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
PULLING IN TO A PARKING SLOT AT DENTAL OFFICE, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENLY REVVED AND ACCELERATED FORWARD AT A HIGH SPEED. WITH MY FOOT STILL ON THE BRAKE, THE CAR DID NOT STOP UNTIL HITTING THE ROCK WALL SIDE OF THE BUILDING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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