Lexus RX Complaints

1,341 consumer complaints on file.

#11364581October 15, 2020
ENGINE
OIL COOLLER LINE EXPLODED,ENGINE LOST HALF OF OIL,REPAIR COST OVER $400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364387October 14, 2020
ENGINE
OUR 2011 LEXUS RX 350 OIL COOLER LINE FAILED CAUSING ENGINE DAMAGE. A FAMILY MEMBER WAS DRIVING AND THE LOSS OF MOTOR OIL COULD HAVE LOCKED THE ENGINE AND CAUSED AN ACCIDENT. LEXUS IS WILLING TO PAY FOR THE PART, BUT NOT REPAIR THE DAMAGE CAUSED BY THE FAILED OIL COOLER LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364079October 13, 2020
UNKNOWN OR OTHER
I TOOK THE CAR TO METRO EXPRESS CAR WASH IN DENVER. AS THE CAR PROGRESSED ALONG THE TRACKS, THE TALL BRUSH APPROACHED THE CAR AND THE COLLISION AVOIDANCE SYSTEM GOT ACTIVATED, THE CAR GOT PUSHED OFF-TRACK AND BRUSHED AGAINST ALL KINDS OF TUBES, PIPES AND SCRATCHED AND DENTED THE ENTIRE RIGHT (PASSENGER) SIDE. THE COST TO REPAIR THIS DAMAGE AT THE LEXUS CERTIFIED BODY SHOP (REQUIRED BY MY LEASE AGREEMENT WITH LEXUS FINANCIAL) IS $12,000 (AND COUNTING). ONLY ABOUT 50% IS COVERED BY STATE FARM BECAUSE THE LEXUS CERTIFIED SHOP IS NOT ON THEIR LIST OF PREFERRED SHOPS. NOTHING IN THE OWNERS MANUAL COVERS THE BEHAVIOR OF THE COLLISION AVOIDANCE SYSTEM NOR DID THE DEALERS 'DEMO' OF THE EXTENSIVE TECHNICAL FEATURES CAUTION ME OF WHAT I SHOULD BE DOING IN SUCH A CASE. THE CAR WASH ONLY ASKED THE CAR BE IN NEUTRAL AND THE AUTOMATIC WIPERS BE SWITCHED OFF. I HAVE FOR THE PAST MONTH (CASE NUMBER 2009080358) TRIED TO IMPRESS ON LEXUS THAT THIS ATTEMPT TO DENY ANY RESPONSIBILTY HAS BEEN MET WITH A TOTAL DISREGARD TO MY SITUATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363506October 8, 2020
STEERING
STEERING WHEEL IN 79,000 MILES NO ACCIDENTS VEHICLE MAKES KNOCKING NOISES AS IT JUMPS UP AND DOWN (BUMPY) OR VIBRATES WHEN DRIVING OVER UNEVEN ROADS (GRAVEL). YOU CAN FEEL IT IN YOUR HANDS. ALSO IT RATTLES AND MAKES NOISES WHEN TURNING. IT FEELS LIKE THERE IS NO LUBRICATION. THE DRIVE FEELS NOT ONLY UNSTABLE BUT ALSO IS VERY DISTRACTIVE WHILE DRIVING. TOOK CAR TO LEXUS AND WAS TOLD IT IS STEERING COLUMN OR SHAFT OR BOTH; QUOTE AROUND $4000 WITH LABOR. SEEMS LIKE A LOT OF PEOPLE HAD SAME PROBLEMS AND THE STEERING IS MANUFACTURING DEFECT THAT SHOULD BE RECALLED. THERE WAS BULLETIN ISSUED BUT MY CAR IS OUT OF WARRANTY NOW WHEN THE PROBLEM BECAME PROMINENT. THERE SHOULD BE NO TIME LIMIT FOR THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362754October 5, 2020
SERVICE BRAKES
DAUGHTER WAS DRIVING, CONDITIONS WERE DRY, SUNNY FALL WEATHER. AVG SPEED 45 MPH, LIGHT TURNED YELLOW, VEHICLE IN FRONT STARTED TO SLOW DOWN, DAUGHTER APPLIED BRAKES, PEDAL WENT TO FLOOR, NO SLOWING DOWN, REPEATEDLY PUSHED BRAKE AND APPLIED FULL FORCE, CAR DID NOT SLOW DOWN, HIT OTHER VEHICLE, TOTALING THE LEXUS. AIRBAGS DID NOT DEPLOY UNTIL AFTER MY DAUGHTER HIT THE STEERING WHEEL. WITNESS REPORTED SEEING MY DAUGHTER TRYING TO BRAKE BUT THE CAR NOT RESPONDING. NO EVIDENCE OF TIRE MARKS ON THE ROAD
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11362458October 2, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
"CHECK VSC" SYSTEM WITH ACCOMPANYING CONTINUOUS BEEP NOISE, BRAKES BECOME HARD TO PUSH/ACTIVATE. THIS STARTED A FEW WEEKS AGO, AND WOULD HAPPEN INTERMITTENTLY, AND PROGRESSIVELY LONGER IN THE DYSFUNCTIONAL BRAKES PHASE. I HAD AN EMPLOYEE AT AUTO ZONE CLEAR THE CODE 2 DAYS AGO, BUT THE PROBLEM STARTED AGAIN, INTERMITTENTLY UPON VEHICLE START, BUT WOULD GO AWAY SHORTLY, WITH NORMALLY RESPONSIVE BRAKES. THIS INTERMITTENT ISSUE OCCURS WHEN I AM DRIVING, THEREFORE THIS IS A SERIOUS ROAD HAZARD AS MY BRAKES BECOME SIGNIFICANTLY LESS RESPONSIVE WHEN THE PROBLEM OCCURS. IN OTHER WORDS, THIS OCCURS WHEN STATIONARY AND WHEN DRIVING, INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360610September 23, 2020
ENGINE
I PURCHASED A USED 2007 LEXUS RX350 FOR MY 16 YEAR OLD DAUGHTER. IT HAD A LITTLE OVER 100K MILES. EVERYTHING WORKED PERFECTLY, NO COMPLAINTS WHATSOEVER. UNTIL, MY SON BORROWED IT, AND WHILE HE WAS DRIVING IT, HE SAID IT QUIT. HE LOST ALL POWER STEERING, SO HE PULLED OVER. WE CALLED A TOW TRUCK TO TOW IT TO A MECHANIC. WHEN THE MECHANIC CALLED ME, HE SAID THE OIL COOLING LINE BUSTED, WHICH MADE THE OIL PUMP EMPTY THE ENGINE'S OIL. HE SAID IT WOULD NEED A WHOLE NEW ENGINE. HE SAID THE CAR IS WORTH NOTHING. I PAID $9K FOR THIS CAR A YEAR AGO, AND NOW IT IS NOT WORTH $100. THE MECHANIC SAID THIS IS A KNOWN PROBLEM FOR TOYOTA/LEXUS, BUT THERE WAS NO RECALL. TO ME - THIS IS UNACCEPTABLE. IN MY OPINION, SINCE TOYOTA KNEW OF THIS PROBLEM, BUT DIDN'T RECALL IT, THEY EITHER NEED TO COVER THE COST OF A NEW ENGINE, OR BUY THE CAR BACK FROM ME. I AM VERY UPSET OVER THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360738September 23, 2020
UNKNOWN OR OTHER
WHILE DRIVING, MY DASH LIGHTS WILL COME ON FOR NO REASON. ABS, BRAKE, VSC OFF, TIRE PRESSURE AND THE CAR STABILITY. WHEN TAKEN TO A LOCAL OREALLY STORE, NO CODES WERE DETECTED. ONCE I TURNED OFF THE CAR AT HOME AND RESTARTED, THE LIGHTS TURN OFF. THIS HAS HAPPENED TWICE WHILE DRIVING ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355213September 15, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 LEXUS RX450H. THE CONTACT STATED WHILE THE BRAKE PEDAL WAS APPLIED, THE BRAKES LOCKED UP AND BECAME DIFFICULT TO STOP THE VEHICLE. THE BRAKE SYSTEM WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEYES LEXUS (5905 VAN NUYS BLVD, VAN NUYS, CA 91401, (818) 538-2990) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC WAS INFORMED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354833September 14, 2020
AIR BAGS
THE DASH ABOVE THE PASSENGER AIR BAG STARTED CRACKING AND A THICK, STICKY SUBSTANCE CONTINUES TO SEEP OUT. THE VEHICLE IS KEPT IN A GARAGE AND THE ONLY PLACE THE DASH IS CRACKING IS DIRECTLY ABOVE THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353756September 8, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TURNING STEERING WHEEL CAUSING DASH CUTOFF. SEATS AREN'T RESETTING TO ORIGINAL POSITION. BACK HATCH WILL NOT LIFT DEPENDING ON POSITION OF STEERING COLUMN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353491September 7, 2020
VISIBILITY/WIPER
DASHBOARD IS DETERIORATING OMITTING GASES, AND CAUSING GLARE ON INTERIOR WINDSHIELD. EXTREMELY UNSAFE TO DRIVE ESPECIALLY IF RAINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353534September 7, 2020
UNKNOWN OR OTHER
SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY, RAINING GLASS ON THE DRIVER, WHO SUSTAINED MINOR CUTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11353208September 4, 2020
ENGINE
THE OIL COOLER PIPE BROKE ON MY 2011 LEXUS RX450H STARVING THE ENGINE OF OIL AS I WAS DRIVING HOME FROM WORK. THE PART IS CURRENTLY UNDER WARRANTY ENHANCEMENT BY LEXUS AND IS A KNOWN PROBLEM ON MY MODEL YEAR OF VEHICLE. THE MALFUNCTION IS PARTICULARLY INSIDIOUS AS OIL ONLY LEAKS WHEN THE ENGINE IS RUNNING, HOWEVER WITH A HYBRID WHEN THE VEHICLE STOPS THE ENGINE STOPS AND SO DOES THE LEAK AT LEAST UNTIL YOU HAVE REACHED A HIGH ENOUGH SPEED FOR THE ENGINE TO KICK BACK ON AGAIN. IN MY SITUATION I RECEIVED NO CHECK ENGINE LIGHTS, OIL LIGHTS OR ANY OTHER INDICATION OTHER THEN SUDDENLY IT FELT LIKE MY ENGINE WAS RUNNING A LITTLE ROUGH. I IMMEDIATELY PULLED OVER (I WAS JUST ON A CITY STREET) AND FOUND THE BACK OF THE VEHICLE WAS COVERED IN OIL. I HAD THE VEHICLE TOWED TO THE LOCAL LEXUS DEALERSHIP WHO IDENTIFIED THE ISSUE AS THE OIL COOLER PIPE AND LEXUS CORPORATE PAID FOR THE REPAIR UNDER THEIR WARRANTY ENHANCEMENT. WHEN I PICKED THE VEHICLE UP FROM LEXUS OF ALBUQUERQUE I DIDN'T EVEN MAKE IT TWO MILES AWAY FROM THE DEALERSHIP BEFORE I STARTED GETTING ALL KINDS OF LIGHTS FLASHING ON MY DASH AND THE ONLY POWER I HAD TO MOVE THE VEHICLE WAS THE ELECTRIC HYBRID DRIVE. THE VEHICLE WAS TOWED BACK TO LEXUS WHICH INFORMED ME A FEW DAYS LATER THAT THE ENGINE HAD SEIZED. I OPENED A NEW CASE WITH LEXUS CORPORATE CONCERNING THE ENGINE ISSUES SINCE MY ENGINE FAILURE WAS A RESULT OF THE WARRANTIED PART FAILING. LEXUS'S ULTIMATE ANSWER WAS SORRY, BUT WE ARE UNWILLING TO HELP YOU AS WELL AS THE ANSWER FROM THE DEALERSHIP. IM THE ORIGINAL OWNER OF THE VEHICLE AND IT HAS ONLY EVER BEEN SERVICED AT LEXUS DEALERSHIPS, AND NOT ONCE DID A SERVICE ADVISOR/MANAGER INFORM ME THAT THIS PART WAS A POTENTIAL PROBLEM. FOR SUCH AN INTEGRAL PART THAT WAS POORLY MANUFACTURED AND CAN CAUSE SUCH EXPENSIVE AND CATASTROPHIC DAMAGE THE OIL COOLER PIPE NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353239September 4, 2020
VEHICLE SPEED CONTROL
AS I WAS DRIVING THE CAR STARTED TO SPEED UP UNCONTROLLABLY AND WOULD NOT SLOW DOWN EVEN WITH THE BRAKES APPLIED. I HAD TO PUT IT INTO NEUTRAL TO APPLY THE BRAKES BUT WE WENT FROM 45 - 85MPH IN A MATTER OF SECONDS WHILE DRIVING IN 45MPH ZONE IN THE INNER CITY. WHEN I TURNED THE CAR BACK ON WHILE IN PARK THE ACCELERATOR WAS STILL STUCK UP TO 100MPH + SO IT WAS NOT DRIVABLE. WE FOUND OUT LATER FROM THE MECHANIC THAT THE THROTTLE WAS STICKY AND STUCK IN THE OPEN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352942September 3, 2020
UNKNOWN OR OTHER
WHILE DRIVING ON A FREEWAY OFFRAMP ALONE ABOUT 10 PM MONDAY AUGUST 31 OUR SUNROOF SUDDENLY EXPLODED OUTWARD. THERE WAS A BOOM IN THE CAR, THAT SEEMED LIKE A TENSION RELEASE IN THE FRONT LEFT (DRIVER SIDE) OF THE VEHICLE. WE DID NOT IMMEDIATELY KNOW WHAT HAPPENED BUT WHEN WE STOPPED AT HOME REALIZED THE SUNROOF HAD BROKEN OUTWARD, GLASS SPILLED DOWN INTO THE VEHICLE WHEN I OPENED THE SUNROOF COVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352810September 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 LEXUS RX400H. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS SENSOR LIGHT ILLUMINATED AND THE STOPPING DISTANCE WAS EXTENDED WHILE DEPRESSING THE BRAKE PEDAL. ADDITIONALLY, THE TRACTION CONTROL LIGHT WAS ALSO ILLUMINATED AND THE SPEED WAS REDUCED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTH BAY LEXUS LOCATED AT 24777 CRENSHAW BLVD, TORRANCE, CA 90505, WHO DIAGNOSED THAT THE ABS ACTUATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352024August 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM
DASHBOARD CHECK ENGINE, CAR SKID LINES WONT SHUT OFF. ENGINE STALLS WHILE DRIVING WHEN CAR IS STOPPED TRIED TO TURN OFF LIGHTS. WOULD NOT GO OUT. NOT FLASHING LIGHTSS ON DASHBOARD. STABLE LIGHT NOT GOING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351341August 26, 2020
ENGINE
I WAS DRIVING ON 275 HIGHWAY IN TAMPA, FL, AND I GOT THESE MESSAGES ON ECO, "MOTOR OIL AND PRESSURE LOW" AND CHECK ENGINE THE MECHANIC ADVISED TO CHECK WITH THE DEALER. PLEASE ADVICE. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350701August 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 LEXUS RX450H. THE CONTACT STATED THAT THE ENGINE FAILED. WHILE HER HUSBAND WAS DRIVING, THERE WAS BLACK SMOKE COMING OUT FROM THE EXHAUST PIPE. THE DRIVER COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO LEXUS OF ALBUQUERQUE, 4821 PAN AMERICAN FWY, , ALBUQUERQUE, NM 87109, AND WAS DIAGNOSED THAT THE OIL COOLER PIPE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AFTER THE REPAIR THE ENGINE SEIZED. THE VEHICLE WAS TOWED BACK TO THE SAME DEALER BUT WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER CLOSED THE CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. *DT CONSUMER STATED OIL LEAKS WHEN ENGINE IS RUNNING. ALSO, CONSUMER HAD NO CHECK ENGINE INDICATOR OR OIL LIGHTS DURING THE INITIAL FAILURE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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