Lexus RX Complaints

1,341 consumer complaints on file.

#11542254September 2, 2023
EXTERIOR LIGHTING, BACK OVER PREVENTION: WARNINGS
I want to bring 2 issues to your attention: First, with all the technology in vehicles today, I can't figure out why there isn't an audible warning if the lights aren't on at night and why they don't come on automatically when windshield wipers are turned on. I often find that I am driving without lights because either my wife or some valet turned them off from 'auto' without my knowledge. I have to imagine accidents have occurred because of this and it seems like such a simple problem to fix. Supposedly there is a law (though I've never seen it) in Florida that you have to have your lights on when it's raining. So why not just have them cone on with the wipers? Second, I am from Detroit so am familiar with cars. Or at least used to be. I recall some time ago that there were regulations to minimize costs and damage during low speed impacts. I am attaching a document I found on line as an example. We had some issues with the sensors on the rear of this Lexus. The dealer said it was going to cost around $3000 to repair and it wasn't covered by warranty, because it must have been caused by someone hitting the car. I don't know if anyone hit the car. We were not in any accidents. And if we were it had to be so minor it wasn't noticed. So how can it cost $3000 to repair such a problem and of course if they aren't working, there is a safety issue when backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540496August 24, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2008 Lexus RX400H. The contact stated that while driving approximately 40 MPH and depressing the brake pedal, the vehicle failed to respond and made an abnormal pumping and grinding sound. Additionally, an unknown beeping and buzzing alarm sounded. The contact stated that he depressed the brake pedal with both feet. The ABS, traction control, and the stabili-trak warning lights were illuminated. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the ABS module needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540306August 23, 2023
UNKNOWN OR OTHER
•What component or system failed or malfunctioned, and is it available for inspection upon request? Amplifier is in failure. There is no sound. This is a very common problem with Lexus. It is available for inspection upon request. •How was your safety or the safety of others put at risk? (1)Navigation and Directions – Navigation is working properly, but no sound coming out from navigation. This could lead to confusion and distractions. I have been using my phone to navigate, and this is not safe using my phone while I am driving. (2)Distracted driving – There is no sound using Bluetooth, so I disconnect my phone with the car’s Bluetooth. When I receive a phone call, I have to check the phone to see if this is an urgent call, like calling from my son’s aftercare. If the call is urgent, I have to respond to the call. This doesn’t allow the driver to make hands-free calls. This can lead to distractions that compromise the driver’s attention and increase the risk of accidents. •Has the problem been reproduced or confirmed by a dealer or independent service center? This issue was checked by Lexus Englewood Service center, and they confirmed that this is the amplifier failure. I purchase this vehicle at Englewood Lexus. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? This issue was checked by Lexus Englewood Service center, and they confirmed that this is the amplifier failure. •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, messages or other symptoms of the problem prior to the failure. Sound system failure has appeared since April 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540444August 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
On July 15, 2022, my 2022 RX450hL drove itself across approximately 150 feet of rugged desert terrain and ended upside down in my neighbor's driveway. No one was in the car and no one was in the driveway where it landed. I had parked the car on the side of my house, after several seconds the car took off across the desert to self-destruct. I contacted Lexus, someone from their legal dept. contacted me and they sent a representative to collect the "black box." After that Lexus refused to take my calls or provide any information to me about the "black box." I had taken possession of the car 34 days when this occurred, it was brand new. This car was equipped with safety features that should have stopped it from driving as it continued over sharp, protruding rocks, went through cactus plants taller than me and over a cliff. The seats have seatbelt sensors, this car knows it is driving with no passengers or a driver. Thankfully my 97 year old, blind and deaf mother-in-law was not in the passenger seat, or my 10 month old grand baby was not in the back seat. This could have been a catastrophe. As it was, a beautiful, new car was totaled and I don't know why.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11538204August 13, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The lane departure camera is mounted to the windshield and the glass between the windshield and the camera becomes fogged over time. This results in the lane departure system becoming less sensitive or inoperable - in particular in low-light or when sun was shining toward the camera (dusk/dawn). It also results in the adaptive cruise control becoming more erratic (abrupt in stops). This design puts the user of the vehicle and others around them at risk as key safety systems are compromised. This is in an area that is generally not easily accessible for an owner to clean. However, I was able to remove the camera and clean the glass (please see pictures) and normal function resumed immediately. This is not an operation a owner should attempt and there are warnings about camera re-calibration. I believe NHTSA should consider this a design defect that could be cured by a visit to a dealer (periodically) with their technicians performing a complementary cleaning of the interior camera glass to ensure the camera continues to function properly. About the car: This car has never been in an accident, non-smoker, always garaged (no sun/heat exposure) driven in the city with no dust or debris in the cabin (exceptionally clean inside and out) 33,500 miles at time of cleaning (photos attached). I believe this fog is due to off-gassing of cabin materials that occurs naturally as the vehicle ages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537710August 10, 2023
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
The contact owns a 2017 Lexus RX350. The contact stated that upon attempting to exit the vehicle through the driver's side, the door failed to open. The contact was able to exit the vehicle after reaching through the open window to open the door using the exterior door handle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537787August 10, 2023
STRUCTURE:BODY
My front passenger door actuator has failed. This door cannot be locked/unlocked with the remote or by pressing any lock/unlock button. This prevents the driver from being able to lock all the doors or the front passenger from being able to quickly exit the cabin unless the manual unlock switch is known and applied. This is the 5th door actuator that has failed on this vehicle. I'm the original owner and it has 51K miles on it. All 4 doors failed and this is the second time for this particular door since it was replaced some 4 years & 21K miles ago. The problem started a few months ago and is currently intermittent. Being "sometimes" safe is not being safe. I have not had it analyzed at the dealer since I would not bring it there unless I planned to have it fixed. There were no warning signs or lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536066August 2, 2023
UNKNOWN OR OTHER
Sunroof Window cracked exploded while driving. There was nothing seen that hit it. Dealership and everybody found no sign of what caused it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534865July 27, 2023
LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
Purchased a brand new Lexus RX 350h on April 28, 2023. Within 2-3 weeks, the vehicle started issuing alerts that parts of the ADAS were malfunctioning, and therefore the vehicle was disabling the entire ADAS. This warning would come on while driving, and even after clearing the warning, it would pop back up within seconds. Took the new car to the dealer over 4 weeks ago to have this addressed, and they still can't figure out how to replace the faulty part and reprogram the vehicle. This is a brand new car with only about 1,000 miles on it. The dealer has indicated that Lexus Corporate is seeing this issue with a bunch of their new 2023 cars, and Lexus doesn't have the new parts nor the manpower in place to address this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534214July 24, 2023
POWER TRAIN
The contact owns a 2019 Lexus RX350. The contact stated while driving 50 MPH, there was a delay during acceleration. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed; however, no cause for the failure was found. The failure recurred several times and the vehicle was diagnosed several times however, no cause for the failure was found. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage was 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533990July 24, 2023
UNKNOWN OR OTHER
Lexus APP for Android and GPS Not working properly in my 2022 LEXUS RX350. I have immediately complained to my lexus dealer - Bobby Rahal Lexus and Lexus Corp in plano, tx as well. No use, I had paid a Huge sum and dealer also charged me several fees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533330July 19, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
on July 18 2023 I was sitting in my car with airconditioner on around 11.20 am in sunlake arizona suddenly i heard a big bang sound, really scared and went out checked everywhere not find anything, after sometime we drive from there to home rear passenger told some abnormal sound and something is wrong, sudden i pull over the car in a safe place check everything find out that the New RX 350 F sports rear Panoramic moon roof was completly shatterd, and the debris are falling down. how the roof glass break such a way, its so annoying and un imaginable. its a very saftey risk for the rear seat passengers exspecially for kids. why such a reputed company make such a delicate item for the outer side of the car body , please look in to the matter and take appropriate action to avoid any injuries to lexus rear side passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532979July 18, 2023
SERVICE BRAKES
The car makes a "Brake Squawk" noise when the brake pedal is applied. The noise sometimes is unbearable. Dealer replaced the brake actuator. The noise came back after a few months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533038July 18, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I was driving my 2011 Lexus RX 350 on July 7, 2023, to a swimming pool. I was pulling into a parking spot just rolling to a stop with my foot on the brake. The car suddenly accelerated with grate speed and ran on the curb of the sidewalk forward to a small rock wall, I immediately turned the vehicle to the right and pressed down on the brakes, but the vehicle kept moving about 45 feet and came to a stop after crushing another two vehicles in the parking lot. These two vehicles were destroyed and not repairable according to the insurance company. For my car the right front side was crushed and both airbags on the drive side deployed, and my chest and legs were injured by the airbags. The biggest injury was my mental injury which made me unable to return to normal life.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11533090July 18, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Lexus RX350. The contact stated while driving at various speeds, the sunroof was rattling. The contact had taken the vehicle to the dealer where after a test drive, the contact was informed that the failure was with the brakes, not the sunroof. Overtime, the failure worsened, and the vehicle was taken back to the dealer where the contact was provided an estimate for the replacement of the sunroof. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was 35,461.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532457July 15, 2023
STRUCTURE:BODY, ENGINE, ELECTRICAL SYSTEM
On Saturday July 15, 2023, at between about 8:00 and 8:30 a.m. CDST the vehicle was parked overnight in a garage, spontaneously caught fire and burned and was a total loss. There was a smell I would associate with an electrical fire. People reported hearing a car alarm and a "popping sound" before the fire. The fire department extinguished the fire and had the car towed out of the garage of a condominium association. Fire damage to property (except the subject car) was minimal but there was extensive smoke. In my opinion based on this incident, electric/hybrid cars should not be parked indoors.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11530702July 6, 2023
TIRES, TIRES:TREAD/BELT
225/60R18 100H Mileage on car when tires purchased 33,410(11/4/2021 mileage when tire failed 40,702.(6/8/2023) These tires have a 50K warranty. At 40,846 (6/26/2023) two more tires failed. I was told tread separation was issue. This dealer put my family at Risk! When the car went in for shaking they said the tire was defective. They replaced it and charged me $214, the tire only cost $150 new. I asked if the other tires were OK, the girl I paid said "the bad tire was from a different batch than the three remaining tires and they were OK." 2 weeks later 2 more tires go bad, putting us back in the car with defective tires put my family at risk. This dealer is dishonest and Dangerous. They charged me for 4 new tires total cost $492.35 when the set only cost $600 new and we only received 15% of the use of the tire, before they went bad. 1 tire going bad is unfortunate, 3 tires same problem is a Defect and they should have been replaced NO Charge. Anyway you need to get these tires off the road before someone has a serious accident or possibly already has.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530332July 4, 2023
UNKNOWN OR OTHER
I have had a reoccurrence of a warning light "Trac Off- Check AWD" ( All Wheel Drive}. This is, apparently, an indication that the Vehicle Stability System has been turned off. The car is now less safe/ controlled in slippery inclement conditions. In researching this issue, I have found numerous indications that many drivers have experienced this problem with Vrious Lexus models and model years. Dealer service departments appear to be baffled and unable to correct the problem. The attempted/unsuccessful repairs have been costly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528586June 23, 2023
AIR BAGS
Complaint Details I had a recently cracked dashboard in my 2008 Lexus RX350. It was cracked over the entire dashboard. I knew of the warranty extension recall of this as to my letter I recieved in 2016. I took it in for service for this and of course at the time my dashboard was looked at had a tiny crack. And they pretty much said owell.. Of course now in 2023 it has been cracking for almost 2 years. I tolerated until I was told it's a safety issue if I were in a accident that the airbags deployed it could shatter all over in a million pieces. I'm disabled and elderly and don't need anymore problems. So I took it in to have it replaced and 2622.08 later to have it replaced. That's with a discount from the dealership. Are you kidding me Lexus??? I had it immediately replaced when I found out it was a big safety concern. Shame on Lexus saying it's a cosmetic problem and not covered. I spoke to Corporate and they told me they won't do anything for me and there's no higher ups and they won't refund my money. Shame on you. I'm demanding a full refund. This needs to be corrected for the cars out there that are still experiencing this problem. My dealership told me they had more cars coming in for the same repair. Sounds alot like Lexus is getting richer on an 800 dollar part. Don't even tell me it's labor intensified. My car was done is 2 hours. I will if I have to get a class action lawsuit if I don't get my refund. Just terrible to play around with people's safety!!! I have attached my letter and another attachment about safety. I also have my warranty paper they sent but can't upload it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528317June 22, 2023
TIRES, TIRES:SIDEWALL
I was advise by one of the mechanic to change tires immediately. Since my Grand daughter occasionally drive the card, due to safety, We bought 4 set of Brand New Good Year Assurant Outlast Tires immediately (235/55 R18) from Walmart at Farmingdale, NY on 6/12/2023 at 8:00 PM. Walmart stated that they could not put tire on my car for another week so I decided to take tires to my local mechanic who put ALL 4 tires next day in the morning. All tires were installed; however, after driving for about 15 miles, I saw my car pulling. I pulled in safe area and notice that the car was tire was flat. I towed car to the mechanic who installed it. He stated that tire is leaking from side and is NO Good! I went to Walmart to complain about the tire. They punted the problem to call Good Year. I called Good Year at [XXX] to file complain (No [XXX]). Apparently, Good Year tire technician looked in Hurry at the tire and stated that is Road side issue and punted problem again. They stated that they will provide 50% tire cost if we buy again. I believe there is defect in the tire which Good Year (and Walmart) are not owning up to and giving run around. I still have the tire and I want NHTSA to investigate further on root cause esp since I do have 3 other tires installed and my granddaughter is driving. If you have any questions or concerns please call at [XXX] (My Son [XXX]) or me at [XXX] [XXX]. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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