Lexus RX Complaints

1,341 consumer complaints on file.

#11568526January 29, 2024
ENGINE
During a routine maintenance at the Lexus dealer where vehicle was purchased, we were told that there was a potential oil leak from ("potentially") the engine where the block, cylinder head, and timing cover components meet. The quote we got for the repair is $18,781.52 as a good portion of the car needs to be disassembled to access the motor. This issue was only brought up after the warranty expired. The Toyota 2GR-FKS 3.5L V-6 engine in this vehicle is known to leak in this area due to the gasket mating surfaces in the area mentioned above not sealing completely requiring silicone RTV caulk to be installed during engine assembly. If this is not done correctly leaks occur. Lexus refuses to make good on this saying the car is out of warranty. Ironically, after receiving the quote from the dealer for the repair, we received an offer to extend the warranty - available only after this $18k repair was completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568147January 27, 2024
UNKNOWN OR OTHER
I bought this vehicle from a private person and it look like it has odometer fraud. The odometer mark 85.555 miles but it really has around 185.555 miles or more not sure yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567717January 25, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
The driver side indoor door handle no longer works. Despite my model being part of the special service campaign 20LC02, dealer says that my VIN number is not covered despite it being the exact problem described.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565401January 14, 2024
POWER TRAIN
It’s the third time that the transmission has hard time to move out of from either 1st or 2nd gear. The car jerks then plunges forward then I could smell burning smell inside the car after 5-15?seconds of the incident. The car only has 33,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565260January 13, 2024
UNKNOWN OR OTHER
Rear hatch door let loose and hit my wife in head knocking her out temporarily. Lexus dealership would not run diagnostic unless I paid them 150.00. My 8year or 100,000 mile warranty ran out in 2021.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11563621January 4, 2024
ENGINE
My car has 171,000 miles on it and I have a blown head gasket. This vehicle has only been driven by myself and was purchased brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562627December 29, 2023
STRUCTURE:BODY
One early morning in November, I opened the rear door on my RX to remove my rollator walker. I am handicapped. I opened the door using the switch under the door handle. The door opened normally, and I reached in to remove the rollator and the door jerked down about a foot then continued to close with several jerking drops. It scared me, but I was able to jump out of the way of the door as it dropped. The temperature that morning was in the lower 40’s which was perhaps the lowest early morning temperature we had seen this fall. I feel that the low temperature may have contributed to the problem. I opened the door again with the switch. The door opened fully but closed again in a similar manner as described above. I was able to hold the door up with one hand and removed my rollator with the other, which was rather difficult due to my limited strength. Later in the day, after the temperature rose, the door opened and stayed open as it should. I discussed the problem with my local Lexus dealer, and they felt that the problem was most likely due to worn shocks which are used to hold the door open. I am familiar with this problem. I owned a 2002 Lexus RX and had a similar rear door shock problem after about 175,000 miles on the car. The rear door on that car was manually operated. If the door didn’t stay up on a manually operated door it was more of a poor-quality issue than a safety issue since it was readily apparent if the door was not going to stay open. The situation with an electrically operated door is quite different. The person opening the door completely relies on the door to stay up when it is opened. In addition, the door could be operated by a child who may not be able to react to the falling door. I had the shocks on the door replaced by the dealer at a cost to me of slightly more than $400. I discussed the safety issue with the dealer and followed up with a reply on a satisfaction survey they had sent. In the repair writeup the dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562172December 27, 2023
UNKNOWN OR OTHER
My car trunk could not be closed right after the year I bought it in July, 2020. I went to the dealer Crown Lexus in Ontario, Southern California. They fixed it. Now it is happening again, I can not close the trunk by touching the button on the trunk or in the car to the left of the driver’s wheel. My husband and I went to see our younger son and grandson in Richmond near San Francisco via we stopped at the Marriott overnight in San Mateo for seeing a friend on the way during the Christmas time from 22nd-25th, our whole trip was scared and bothered by the fact that we couldn’t get the trunk closed whenever and whatever unless we tried 4, 7, even 10 times. We were truly scared and concerned that we would not be able to continue our trip. My husband had to stand at the hotel parking lot in cold weather for an hour until I was able to went down to the parking lot to try to finally close it. This incident happened throughout our entire trip going to SF and being back home in Apple Valley. We were afraid that we couldn’t finish our trip. What a terrible experience! I personally guess that it is a design error, but I am not sure. Please contact me, and please solve the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562196December 27, 2023
WHEELS
Pass
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562080December 27, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE:SOFTWARE
The contact owns a 2024 Lexus RX350H. The contact stated that while the vehicle was started, the Forward Collision Avoidance system and air bag warning lights illuminated. The vehicle was taken to a dealer for 17 days, where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that there was no fix for the failure. The failure mileage was 1,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560594December 18, 2023
STEERING, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
Power steering very stiff and difficult to steer vsc light on and air bags light goes on and off and unknown cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558561December 5, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2017 Lexus RX350. The contact stated that prior to starting the vehicle, there was an abnormal fuel odor on the exterior of the vehicle. The contact stated that when the vehicle was started, the odor was inside the vehicle. The contact stated while driving 40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that while taking the vehicle to the dealer and driving the vehicle into the dealer parking lot, the service representative noticed a trail of fuel coming from the vehicle. The contact and her three kids exited the vehicle. The vehicle was diagnosed with a failed fuel pressure sensor connection and leaking fuel line. The contact was informed that the fuel pump and fuel line needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,403.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558569December 5, 2023
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
I bought vehicle on May 31, 2023. In October 2023, while I was driving, a warning came on saying system malfunction, to visit dealer. I left my car with Lexus Dealer on Friday, I didn't get my car back until the following Tuesday. Then it happened again on 11/28/23 again the warning light came back on indicating system malfunction, visit dealer, and received the car back on 12/4/23. My vehicle is only 4174 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557603November 30, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
The contact owns a 2005 Lexus RX330. The contact stated while driving at approximately 45 MPH, the brake pedal was depressed but the vehicle was slow to respond. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the Duralast brake master cylinder was inoperable. The contact was informed that the piston in the brake master cylinder had become dislodged, causing the braking system to become less efficient. The mechanic replaced the part. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 210,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557604November 30, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
An AutoZone, Durlast brand brake master cylinder failed in less than one year. The piston in the master cylinder dislodged, preventing proper braking in at least two of the four disc brake calipers. The Duralast master cylinder has been retained for inspection. The safety of the driver, passengers, other motorists and pedestrians were placed at risk due to the malfunction of the shoddily manufactured brake component. Braking distance and stopping efficiency were adversely affected. The problem was confirmed by the automobile repair center. The manufacturer has, so far, failed to contact me about the defective brake component. No warning lamps or messages were associated with the master cylinder failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557753November 30, 2023
SERVICE BRAKES
At the initiation of braking effort by pressing the pedal, there is a noise. This noise goes away completely beyond a point of compressing the brake pedal and even before complete braking. Lexus dealer said it was brake actuator. Repairing it is labor intense and costs $3800. However not a safety concern and can be driven. He did offer to do regular maintenance of topping off fluid, multi-point inspection, tire rotation package. I saw there were recalls and complaints about the same problem with other year's Lexus models. Can you investigate this and let us know if we can avail a recall fix for this? Thank you for your time. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556845November 26, 2023
TIRES, TIRES:TREAD/BELT
225 / 70 R 16 A tire shop inspected my tires and said that all 4 of my belts are separating and indicated to me a convex shape that peaks in the center of the steel belt. These tires were purchased new some years ago when they were balanced, struts replaced, and full alignment, yet at speeds 55+ the car made a vibration that no shop was able to identify. Yesterday I hit a nail in the center of the tread, but it punctured in a very uncharacteristic way. This prompted me to take it to a tire shop where they said "I've not ever seen something like this before where the belts are separating on all tires like this." I drive ~12K miles per year in residential areas and have kept my tires at 31psi. Out of curiosity, I looked online for recalls and found this same tire (but in different sizes) having recalls for this exact reason. Might it be possibly that my size too should be included in the recall but was somehow overlooked due to being a less popular size?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556298November 21, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While vehicle was being driven into the garage the vehicle suddenly accelerated on it own without driver pushing on gas pedal. Vehicles automatic emergency braking did not engage. Vehicle then struck steel shelving and wooden cupboards causing considerable damage to vehicle. The body shop where the vehicle was taken for repair experienced the same surging phenomena when they moved the vehicle. There were no system warning lamps visible prior to the episode. The vehicle has not been inspected by Lexus.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556041November 20, 2023
VISIBILITY/WIPER
1-wiper were replaced 2-tire wearing out replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555256November 15, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Lexus RX350. The contact stated while driving at an undisclosed speed, the moon roof independently fractured. The contact stated no object had struck the moon roof to cause the fracture. The vehicle was taken to the dealer and the contact was informed that the moon roof needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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