Lexus RX Complaints

1,341 consumer complaints on file.

#11505705February 5, 2023
UNKNOWN OR OTHER
Sun roof exploded while driving. Safety is at risk as shards of glass come crashing down while driving. The only warning was a loud noise like a gun shot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504422January 30, 2023
UNKNOWN OR OTHER, STRUCTURE
2020 LEXUS RX350. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE. THE CONSUMER STATED THERE IS WATER INTRUSION INTO THE FLOOR PASSENGER FLOOR AREA OF THE VEHICLE.THE DEALERSHIP INDICATED REPAIR WORK REQUIRED WAS DUE TO AN EXTERNAL INFLUENCE AND INSECT(SPIDER) FORMING A NEST IN THE AIR CONDITIONING CONDENSATION DRAIN LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504501January 30, 2023
SERVICE BRAKES
Lexus 2018 Rx450hl is known to have issue with brake actuator. A faulty brake actuator causes the car to fail sudden stop. It’s definitely a safety issue. Lexus have technical service information bulletin(tsib) for this issue since 2019. They never contact the owner to replace the faulty part. So if the car is under warranty they will fix the problem with no cost. But if the warranty pass the threshold, they are charging the costumer 3.5k to replace it. It’s an absolute horrible business practices. This part is a manufactured defect and it’s a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504198January 28, 2023
UNKNOWN OR OTHER
Sunroof glass exploded while driving car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504233January 28, 2023
POWER TRAIN, ELECTRICAL SYSTEM
This vehicle seems to have a well-documented problem with water intrusion that damages the ECU and hybrid battery. The 2006 and 2007 RX400h has the HV battery located under the seat, which is the low spot in the rear section of the car. If water is spilled or the body has a water leak, the water will pool at the center of the battery. Lexus considered this, and added a drain under the battery, but the drain has a filter, presumably to keep insects out, and the filter is easily clogged. This, coupled with a pattern problem of split body seams near the rear hatch strut mount causing a water leak in the rear of the car, has created isolation faults in many of the RX400h SUVs. The condition presents as warnings on the instrument cluster and a no-start condition where the vehicle is inoperable. A search for "lexus ECU water intrusion" brings up my vehicle's exact model and year so this is well-documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502598January 19, 2023
TIRES:SIDEWALL
01-12-2023 side tire blew out, only about 1.5mile drive at 69freeway Sugar land TX 77479. Nice weather , nice road conditions. The tire drove about 10,000.miles with 60,000. Warranty. It is newer tire, less miles because 3years pandemic. 4 new tires ; YOKOHAMA YK740 GTX 105V R19. Invoice cost $784.71 Installed at 12-12-2019 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500860January 9, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2019 Lexus RX350. The contact stated that while driving at 70 MPH with the cruise control activated; the forward collision avoidance feature failed to operate as needed. As a result, the contact hit an 18-wheeler vehicle that had unexpectedly merged into his lane. The contact depressed the brake pedal prior to the collision back of the vehicle at approximately 10 to 15 MPH. The air bags did not deploy upon impact. There were no injuries and a police report was not filed. The contact managed to still drive despite minor front-end damage to the vehicle. The contact took the vehicle to the dealer where it remained in their possession for three months; an investigator was sent to the dealer to inspect the vehicle. The investigation determined that there was no fault with the vehicle. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 9,000. The contact stated that the radar assisted cruise control nor the brakes helped to slow the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11500870January 9, 2023
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
At approximately 6:45pm on Tuesday, December 27, I was driving in Nassau County, NY, when my sunroof exploded. The sound was terrifying and I was very concerned that I was shot at or hit by an unknown object. At first I thought the object hit my car or my back windshield. I looked and did not see any holes anywhere but I could hear air coming into my car. I moved my sunroof shield and saw a gaping hole and shattered glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500121January 4, 2023
HYBRID PROPULSION SYSTEM
The contact owns a 2006 Lexus RX400H. The contact stated while driving at various speeds, the vehicle stalled while depressing the accelerator pedal. There were several warning lights illuminated on the instrument panel. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 13V396000 (Hybrid Propulsion System). The dealer and the manufacturer were notified of the failure and the contact was included that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498726December 24, 2022
SERVICE BRAKES
Brakes make a squeaking sound when brakes applied. They are loud, this sound is not coming from brake pads or rotors. They are alarming and cause anyone to become startled and could cause crashes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498716December 23, 2022
UNKNOWN OR OTHER
DAMPER SERVO SUB-ASSEMBLY, AIR CONDITIONER RADIATOR, NO. 2 Part Number: 8710608120 Which also called the bend door actuator failed on my 2017 RX450h at 80,000 mile.The part or door opens to mix hot air form the heating core and cold air to supply heat to the interior of the vehicle. When the bend door actuator part failed you have no heat and to replace it you have to he the dash removed (poor engineer design) and face bills for service over 6,000 dollars. This part failed appears to be prevalent with this manufacturer. Other manufacturers such as Mercedes benz, Porsche, and Honda etc. do not appear to suffer from this part failure problem at the same mileage. This appears to be a lemon part form this Manufacturer. Respectfully submitted, Newton Edwards Chemical Engineer 31 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497560December 15, 2022
VEHICLE SPEED CONTROL
The contact called on behalf of her son who owns a 2010 Lexus RX350. The contact stated that she had taken her son's vehicle to the car wash. The contact stated while at a complete stop, in the carwash drive-through, the vehicle accelerated independently and the driver's side of the vehicle crashed into the wall on the left side of the carwash bay. Heavy metal structures fell on the vehicle. As a result, the windshield was shattered and the ceiling of the vehicle was bent. The air bags failed to deploy. There was no warning light illuminated. The contact sustained two large contusions below the knee of her left leg. The injured area later became swollen and bruised. The contact sought medical assistance. A police report was filed. The vehicle was towed to a tow yard. The vehicle was then towed to the contact's residence. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 12V305000 (Vehicle Speed Control). The manufacturer was notified of the failure and informed the contact that they would send a field inspector to retrieve the Event Date Recorder (EDR) in order to determine the cause of the failure. A case was opened; however, the manufacturer had not followed up with the contact. The failure mileage was approximately 250,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11496348December 7, 2022
UNKNOWN OR OTHER
My daughter was driving on the Freeway and the vehicle just went dead. She lost all power nothing would work. She was on a outside land and was able to get it off the road. She said it was really hard to do that and scared her very much. She said if she had been in the middle lane she would have not been able to get it off the road. We took it to our mechanic and he told us to take it to a dealer as they had the proper equipment to test the hybrid system. We dont have a lexus dealer in our town but we have a Toyota. We took it there and they told us it would be 170.00 to find the problem. They called us and had a list of things they recommended. My husband asked did you check the hybird system and they said yes they could find no problems. I called and talked to the gentelman and he said the tests they ran they could not find the problem. I asked him what we could do and he said they cant find the problem. I looked on the internet and many many people have the same problem. How could they not know what the problem was. This makes no sense to me. If your drining down the freeway and lose power this is a safety problem. Lots and Lots of the remarks were to report them to NHSTA so thats what I am doing. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495927December 3, 2022
UNKNOWN OR OTHER, ENGINE
Oil poured out under vehicle under right side passenger side from oil cooler line overnight in my garage. Lexus stated that I was lucky that this did not occur while driving as oil would have blown completely out due to the pressurized line and damaged the engine. There was no warning lights on. I backed the car out of the garage leaving a stream of oil and discovered the problem. I had the vehicle towed to the dealership as I never saw anything like this. According to Lexus service representative this is a known defect and has been upgraded by Lexus to a solid metal line at failure only but only for a specific amount of time. (Evidently the vehicle was manufactured with a part metal and part rubber coolant line that split on the rubber portion of the line.) Seems to me that this should have been a recall to prevent major damage to the vehicle and during driving hazard to consumer as the vehicle would stopped completely as oil would be blown out completely. My cost was estimated and paid for at $695.00. I think this should have been a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495233November 28, 2022
ENGINE
I was running 72mph on the interstate and the whole car shut down - shifter, engine, lost steering, EVERYTHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494750November 23, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This car just send me a warning light last night about the all wheel drive system and issues about the engine, I was in the dealer this morning and I tell them the problem with the car but they was charging me for everything and left the lexus repair shop I work in my car and this not supposed to be happen I care of my car really good but now I hace to stop working because all this issues with the car. Now the car just stop working and I'm stock in middle of the city without another way to work and I don't have money for nothing. Please help me!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493983November 17, 2022
ENGINE, VEHICLE SPEED CONTROL
I just picked My Car up from Bakersfield Motor Ciry Lexus . My engine was replaced with a engine at this location with 65k . I have now notice my car jerk during acceleration from a stop position or uphill possibly from the transmission . I respectfully requesting a claim be opened on this issue as I didn't have the issue until engine replacement. I am also requesting a courtesy evaluation and stress test on the transmission at my home dealership Newport Beach Lexus. Ever since engine replacement the car has been bucking during acceleration 0 to 45.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493306November 12, 2022
ENGINE
The Dealer Northtown Lexus in Amherst, New York replaced the vacuum pump per a factory recall. As a result, the vacuum pump continues to function improperly. The dealership, whom repaired the vehicle without my authorization, refuses to complete the vehicle repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493089November 10, 2022
UNKNOWN OR OTHER
The on board mapping system is no longer accurate for speed limits and as such ( assuming speed limits were lowered for safety reasons) creates an unsafe driving experience. Other manufacturers update there mapping technology at no cost ( eg Audi) Lexus require $500. It needs to be free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491568October 31, 2022
TIRES:SIDEWALL
The contact owns a 2013 Lexus RX450H equipped with Bridgestone Tires, Tire Line: Ecopia H-L 422 Plus, Tire Size: 235/55/R19, DOT Number: 0bE7EC10120. The contact stated that while driving approximately 5 MPH, the passenger’s side front tire exploded. The contact stated that the side of the tire quickly lost air pressure in the blowout. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 21T012000 (Tires). The manufacturer was not notified of the failure. The approximate tire mileage was 25,000. The vehicle failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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