Lexus RX Complaints

1,341 consumer complaints on file.

#11526407June 11, 2023
SERVICE BRAKES
I purchased a 2017 Lexus Rx 450h Fsport last year at Carmax. About 6 months ago, I noticed that every time I pressed the brakes, there was a chirping sound. I figured it could be dust in the calipers. As the months went by, the chirping sound has gotten louder and now it affected the parking brakes. I researched this problem and many people online have also complained that they are hearing this Chirping sound or what the Dealer calls a "Brake Squawking" sound. I received a letter from Lexus saying to bring my vehicle in for a possible Brake Booster and Fuel pump failure. So I brought my car to the dealership. Since it's there I complained about the chirping sounds that it's making every time I step on the brakes and when the parking brake is applied. I told the Advisor at Lexus that a lot of people online have also complained about this problem and it should be a "Recall". He said that it's not a Recall. To make the story short, the Dealership didn't find anything wrong with the Brake Booster and the Fuel pump. What's causing the Chirping or Squawking sounds was the "Brake Actuator". I was quoted $4,327 to have these parts replaced because my Rx was already past the 50,000 miles warranty. I brought my Rx to the Dealership at 55,483 miles. It was a great thing that we purchased the extended warranty at Carmax called the Max Care which I only had to pay a $100 co-pay. Amazing! It took about 2 days to have this completed. Now, the chirping sound has disappeared when I press the brakes and when the parking brake is applied. I truly believe that this should be a Recall by Lexus and be covered. It shouldn't matter how many miles the customer has. This is a safety issue. The brake actuator shouldn't fail this soon. I have a 2007 Lexus GS350 with 225,000 plus miles and I never replaced the Brake Actuator. I don't know if even has one. The bottom line is when I press the brakes on that car, there were never any chirping sounds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526190June 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, AIR BAGS, STRUCTURE:BODY
On december 28th , 2022, i was giving a ride to a collegue of mine. She opened the door and got in . I proceeded to get the car out of park and suddenly the car accelerated and i could not get the car under control. I turned the car so it would not hit the structure in front of me. I turned but still could not control the car and the only way was to put the car in to park . It jumped the curb and stopped. The Left side door opened in the process and was open as this happened.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524511May 30, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Lexus 2019 RX350 driving down hill with adaptive cruise control on tries to keep speed set at 72mph but as going down hill car gains speed so adaptive cruise control applies brakes to slow down. After 1-2 mile of downhill driving the car starts to vibrate severely until ADC is turned off allowing brakes to cool. Brakes seem normal as they slow car down without the vibration. Engaging ADC starts the whole process over again while going down hill. ADC does not cause vibration if on normal level or slightly downgrade sloping road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524097May 27, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, SERVICE BRAKES
I am financing a 2006 Lexus rx400h hybrid and the other day I went out to start it up and the light and everything came on but would not display ready and would not start. Check hybrid system with red triangle was on dash display along with several other warning lights, also when I put the key in the ignition it will release in the ACC position. Where I am purchasing the vehicle will not fix it saying my Vin is not part of the recall list and the lexus dealership to me it was to late to have the recalled parts replaced for free. What do I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524006May 26, 2023
UNKNOWN OR OTHER
The dashboard cracked badly this is so common with this generation of Lexus
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523435May 23, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2018 Lexus RX350. The contact stated while driving approximately 60 MPH, and as she was approaching a toll road gate, there were several lanes that were closed and marked with traffic cones. The contact stated that as she was turning the wheel to steer into an open gate she crashed into one of the traffic cones. The contact stated that her vehicle was equipped with front collision avoidance and that normally the vehicle would have automatically braked before crashing into any objects in front of the vehicle. The contact stated that the vehicle rolled onto its roof. The contact stated that all the air bags had deployed. The contact stated that emergency services and the police were on the scene. The contact stated that the police issued her a traffic violation ticket. The contact stated that she had bruises on her face and arms, shoulders, and chest. The contact refused treatment on-site and was not transported to the hospital. The contact stated that later that day her husband drove her to the emergency room. The vehicle was towed to an impound lot and was later declared a total loss by the contact's insurance provider. The manufacturer had not been informed of the failure. The failure mileage was approximately 27,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11523165May 22, 2023
STEERING, AIR BAGS
1.) My SUV locked up when I swerved to avoid hitting a car in front of me. 2.) My vehicle wouldn't stop and I had no control over it as it "threw me around" the highway. The only reason it stop was when it collided with another vehicle. 3.) It is sitting at the collision center right now waiting to be worked on. 4.) The insurance adjuster. 5.) The message that came on was "brake."
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11522860May 19, 2023
TIRES, TIRES:SIDEWALL
vehicle parked, came out next morning, tire had 5" split on sidewall, completely deflated original purchase date 12/11/21 tires have 5320 miles on them from new tire sidewall failed 5/15/2023 tire size 225 70R 16 mastercraft courser HSX tires available for inspection upon request
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521927May 14, 2023
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The accident happened on 12/28/22. At 8:50 am, I was picking up a friend and was leaving the parking lot. My friend got in and and then opened the door to lock it again . My foot was on the gas pedal trying to leave the parking lot. The car jumped and went to the opposite side. I turned the steering wheel to keep it from hitting an object but could not get any control on the car. The car kept accelerating and I had to put the car back into park to stop the car. The acceleration was so much that the car jumped the curb and stopped by a wall. The air bags opened up.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11519281April 27, 2023
POWER TRAIN
There is oil leak from timing belt casing. Only have 71000 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519025April 26, 2023
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2011 Lexus RX450H. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to stop immediately. The ABS warning light was illuminated. The vehicle was towed to an independent mechanic; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the vehicle warranty had expired. The failure mileage was approximately 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517206April 15, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The vehicle sustained water damage due to Hurricane Ida in September 2021 and was repaired at the dealership. In February 2023, the battery needed replacing for a third time since then and I was told that the front and rear carpeting was soaking wet, again, and it was due to the moonroof rails being clogged. The vehicle is currently at the dealership being assessed and repairs should be borne by the dealer/manufacturer; NOT THE CONSUMER. If this is specific to my vehicle only, then I have a lemon. If it has happened to others, then it should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516571April 11, 2023
POWER TRAIN
Auto transmission frequently jerks and seems to search for a gear when starting from a stop. This problem is noted in other vehicles manufactured by Toyota. Dealerships tell me it is a reported problem but there is no remedy. Problem exists from date of purchase May 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514608March 30, 2023
ENGINE
There is a known issue with the Toyota/Lexus 2GR-FE (w/ towing package). The engine is present in many V6 model year SUVs 2007-2011. The defect is with the oil cooler return lines for this engine equipped with the towing package. The issue is that a manufacturing defect with these hoses can occur slowly over the life of the vehicle or suddenly without warning. The rubber hoses used are susceptible to extreme and numerous hot-cold cycles due to a hot nearby catalyst. Over time or suddenly, the hoses will begin to deteriorate due to the hot-cold cycles causing accelerated wear on the defective rubber lines. This may manifest as a small amount of oil seepage at first, or may have no warning signs. When total failure of the hoses does occur, it is typically catastrophic and nearly immediate. Once these hoses do fail, oil will pour out of a low point in the oil cooler, emptying the engine of oil within 2 minutes. If the vehicle is driving while the failure occurs, within minutes oil pressure is completely lost from the crankcase, and catastrophic engine wear/failure will occur, sometimes within just seconds. Often, the engine oil light will not illuminate until several minutes after the hose has failed, typically too late to stop the engine in time. If a moving vehicle experiences catastrophic engine failure due to No Oil, the likelihood of a major safety issue is increased, due to the likelihood of a fire, hot oil pouring onto the roadway, and a loss of power steering control due to loss of engine power. Toyota released a TSB to address this issue, dated 2011, in which they acknowledged the poor design can lead to leaking and failing hoses. In most cases, the service is performed at the full cost of the customer (over $600). It seems millions of these vehicles have not been addressed, and are still on the road, Toyota should be compelled to resolve this defect and hazard at no customer cost under an extended recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514042March 27, 2023
SERVICE BRAKES
Abs actuator failure causing wheels to lock up in wet conditions along with loss of control..I nearly crashed into pedestrians when it failed. suddenly check abs light came on along with abs system malfunction...I could've been killed or killed someone. lexus will not cover the repair though they did for customers under 50k miles and under warranty which is completely criminal. Any lexus of Toyota highlander with abs assembly part # 44510-48080 needs to be recalled and replaced at Toyota and lexus immediately. They want $4000 to fix the system knowing they sold a critical safety part that malfunctions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513265March 22, 2023
SERVICE BRAKES
ABS System failure Suddenly while driving in wet conditions abs malfunction appears check brake system appears, brakes locked up several times under light braking pressure first occurred two months ago. Dealer inspected estimated repair 3700$ Not isolated event as I see many complaints online from other owners
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510552March 7, 2023
SERVICE BRAKES
2016 LEXUS RX-360. CONSUMER STATED THAT FAILED TO STOP WHICH RESULTED IN A COLLISION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11510313March 6, 2023
POWER TRAIN
The contact owns a 2006 Lexus RX400H. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the vehicle failed to shift into park(P). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510493March 6, 2023
SERVICE BRAKES
In about 2016, ABS light went on and I took it for repair at an independent auto shop for $400. A few months later,received a notice from Lexus of ABS issues so after speaking to Lexus, USA and sending a copy of receipt,I received a credit for having already paid to fix it. Fast forward to feb 2023 and ABS, brake,etc..lights all go on. Received estimate from Southbay lexus for over $5200 to fix Abs actuator assembly and hoses and pump kit, etc.. Found out today online after turning it in for repair at Lexus Southbay that there was primary coverage and secondary coverage offered for this exact issue and a safety/recall letter was supposed to be sent out starting in 9/2020 to owners of Lexus 2010-2012 RX450H vehicles. I never received that letter, so I missed that deadline to receive an inspection/service. Was I and my family in danger? After basic coverage expired at 48k miles, Primary coverage expired in 12/31/21 and secondary expired for owners of 10 yrs or 150k miles or less whichever comes first for this exact issue. I don’t drive much, especially since Covid started so my 2010 Lexus as of today only has only 73,124 miles. Less than 1/2 of 150k miles for secondary miles. I was never informed that there would further issues with ABS SYSTEM nor this extra primary and secondary coverage was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507921February 18, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Contact states they were sitting in DRIVE, with their foot on the brake. When the contact took their foot off the brake, they began to let the vehicle coast to about 5 MPH. Then, the vehicle lunged forward unexpectedly to about 25 MPH, when it collided with a rock. The vehicle had previously spent over 10 days in different dealerships to diagnose issues related to the engine running rough, the car stalling out, and the vehicle driving erratically and lunging forward. The contact only began to have issues with the vehicle after the NHTSA Denso Fuel Pump Recall. A year after the contact took delivery of the vehicle, the remedy was done. The dealership stated they had completed the remedy properly, but because of parts shortages they only MODIFIED the fuel pump, but that TMNA said this is a valid remedy. After further investigation, the remedy protocol which they followed did not match the one the manufacturer assured NHTSA they would follow, and there was no amended NHTSA remedy. Then, the manufacturer denied they told the dealership that the protocol they followed was a valid remedy. About 10 minutes after leaving the dealership the contact returned and stated the vehicle was running rough and driving erratically. The dealership told the contact that it was completely normal and that the vehicle just needs to re-learn their driving style. The contact had issues with the vehicle, including the illumination of warning lights, and the dealership cannot remedy the issue (refusing to replace/repair the fuel pump).
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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