Lexus RX Complaints

1,341 consumer complaints on file.

#11579120March 24, 2024
STEERING
When parked and turning the steering wheel or driving at low speed you hear a clunk / clunck noise vehicle makes knocking noises as it jumps up and down (bumpy) or vibrates when driving You can also feel it in your hands. Also it rattles and makes noises when turning. It feels like there is no lubrication. The drive feels not only unstable but also is very distractive while driving. Took car to Lexus and was told it is steering column or shaft or both; quote around $4000 with labor. Seems like a lot of people had same problems and the steering is manufacturing defect that should be recalled as a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578930March 22, 2024
POWER TRAIN, SERVICE BRAKES
I started to notice that when in reverse or coming to a brake at low speeds, the brake pedal and car starts to vibrate/stutter. I have driven hybrids for the last 5 years and never had this issue before. It is very strange that the car vibrates when coming to a stop and it is on going. It happens and then it stops, but always starts up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578550March 20, 2024
SERVICE BRAKES
Loss of power brake assist. The Lexus dealer diagnosed a failed vacuum pump. This is common with the 2016/2017 RX 350's. Lexus has admitted a manufacturing problem with the pumps and has a service bulletin (L-SB-0010-18) and a safety recall on the 2017's (JLD J2D). The recall should be extended to the 2016's. There are tons of people posting on the internet about failed vacuum pumps and resultant safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577885March 17, 2024
FUEL/PROPULSION SYSTEM
Two days ago, upon entering our vehicle, there was a smell of gasoline as we drove. Our fuel guage wend from 1/4 tank to EMPTY in minutes. I pulled into a gas station and when attached the nozzle, gas entering the tank was POURING out from underneath. I drove the car to the venue we were headed to and parked on a dirt/gravel spot so as to limit fuel runoff to nearby vehicles. We had the vehicle towed to Bob Tyler Toyota, the nearest Lexus type service center. I called service at Lexus of Mobile and the employer stated that there are no recalls. The free flowing fuel endangered not only my and my wife but anyone around the vehicle. No warning lights whatsoever. The tow driver concurred that fuel was POURING until the tank was emptied. I have not been contacted by the service department thus far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577904March 17, 2024
UNKNOWN OR OTHER
This vehicle is missing along with a 25 year old driving it We need GPS data to locate this vehicle however Toyota motor corps is not cooperating in getting this data to us, please help us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577729March 16, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Emergency Braking 6 times on a new car has violently and suddenly engaged at low speeds. Twice in the middle of the street with no obstacles near by.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577272March 14, 2024
STRUCTURE:INTERIOR PANELS:DASHBOARD
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577357March 14, 2024
ENGINE
My 2011 Lexus RX350 was running fine as I ran errands for groceries and other items around town one day. Then, out of the blue, I realized that after returning home and parking in my garage, there was a trail of oil in my driveway, leading to my vehicle. I looked under the engine area and noticed a pool of oil. I had a certified mobile mechanic come to my home and provide a diagnosis. This diagnosis was that a hole had formed in the rubber Engine Oil Cooler Line, and drained nearly all the oil in my engine. He mentioned that one more mile and I could have had total engine failure. He proceeded to replace it with a new Genuine Lexus, all metal Oil Cooler Line. I contacted Lexus about this incident, but they provided no compensation for this occurrence, even though there was a short 4-year technical service bulletin they issued barely a year after production, that called out this was indeed a flaw in their design. After doing some research, I see this is a VERY common issue, with many in the past most recent years having this very issue. Yet, Lexus has not recalled this, nor reimbursed those that have suffered from this manufacture defect. I am really hoping that something can be done by NHTSA and/or Lexus to resolve this issue that I am certain is still plaguing thousands of Lexus owners on the road, and putting our and those around us' safety at risk. Surely, a part that obviously and very consistently degrades over the course of 5+ years so often, needs to be addressed and recalled for the sake of safety and integrity.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576347March 9, 2024
VEHICLE SPEED CONTROL
I put my 2008 Lexus in reverse and had my foot on the brakes the entire time as I was on an incline. Suddenly , without provocation, the car propelled backwards and as much as I pumped the brakes, the car continued to hurl backwards full speed. I crashed into another car in my driveway, and finally got the car to stop after suffering a lot of damage. Thank you.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11575611March 5, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
I am writing to you regarding the vehicle safety which I became aware of recently but there was no solution provided. IF this happened to me, it can happen to anyone driving the same model and needs to be addressed as soon as possible before the fatality occurs as this is danger to the public.I was driving a vehicle on [XXX] after just picking it up from service (serviced at Ray Catena Lexus on [XXX] for 15,000 miles service and oil change) at the rate of speed approximately 65 mph. All of sudden the vehicle started making noises, transmission shifted from auto to lower manual gear and I was barely able to keep control of the vehicle. Luckily, I was able to pull over safely, turned it off, gave it some break and turned back on. Vehicle seemed to be operational and since I was close to the AmTrak train in Washington DC, I have decided to take the train as intended to Florida along with a vehicle. Upon arrival in Florida, I was able to take the vehicle to the dealership JM Lexus on [XXX]. I explained the problem and they checked the vehicle and released it to me shortly saying that there was nothing wrong. This dealership charged me $141.92. As I just left the dealership and got on the highway, the vehicle started to act up again. I was only able to take it back to the same dealership on [XXX], the mechanics did another check on the vehicle and discovered that the spiral cable had an oily residue on it and that was the reason for the electronic issue I was having, but that cable was not covered by the warranty and I was quoted $1,800.00 to get it fixed. Which is odd considering that not only did I buy out of this vehicle a few weeks prior but the vehicle was just serviced on [XXX] (with odometer reading at 12,728 miles) never giving any issues prior. After having a back and forth conversation, they dropped the price to nearly $1,000.00 but being concerned for my and my spouses safety, I had no choice but to pay. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574870March 1, 2024
FUEL SYSTEM, GASOLINE
The contract owns a 2007 Lexus RX350. The contact stated that while driving the vehicle, there was a fuel odor detected in the cabin of the vehicle. The contact stated that the vehicle was taken to several independent mechanics and dealers. The vehicle was diagnosed, and the contact was informed that a plastic box above the muffler had melted from the heat of the muffler, causing fuel to leak onto the muffler. The contact was informed that the vehicle was not drivable as the fuel source was above the muffler and the vehicle could catch on fire. The vehicle was not repaired. The contact stated that the failure had been occurring intermittently since purchasing the vehicle in 2007. The manufacturer was made aware of the failure however, no case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573290February 22, 2024
ENGINE
The transmission to oil cooler hose erupted!! Oil was sprayed everywhere along highways. Destroying environment This is an environmental safety issue. As well as a vehicle killer. It is a well documented problem with Toyota and lexus vehicles. Just Google it. Many have been recalled. This is a serious design flaw. The government needs to address this. Every mechanic is stunned at how ridiculous it was to use rubber instead of metal. Toyota/ Lexus needs to recall all vehicles snd repair this. And reimburse those who already fixed them or lost their vehicles. One mechanic said this could result in vehicle fires I realize my vehicle is old. But this is an ongoing issue with multiple years involved. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573394February 22, 2024
UNKNOWN OR OTHER
We were driving down the expressway when our panoramic window exploded. There was no one around us, therefore it was not a rock that hit us. Thankfully, we had had the window tinted, therefore the glass didn't shatter around us. We took the car into the service department, and the service man said that it was a rock, but it was not a rock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572911February 20, 2024
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:SOLENOID/ACTUATOR
The contact owns a 2014 Lexus RX450H. The contact stated that occasionally while depressing the brake pedal or the accelerator pedal or while stopped at a traffic light, there was an abnormal squeaking sound coming from the brake actuator. There was no warning light illuminated. The vehicle was taken to the dealer and the vehicle was diagnosed with a faulty brake actuator. The dealer recommended replacing the brake actuator assembly. The vehicle was not repaired. The manufacturer was notified of the failure and provided the contact with a case number and would respond within 72 hours. The failure mileage was approximately 141,090.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572615February 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FUEL/PROPULSION SYSTEM, ENGINE
While driving car came to an abrupt stop and stalled. (ABS) Had to engage brake to restart car. Noticed abnormal shifting while driving in NC mountains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571706February 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Lexus RX Hybrid. The contact stated that after the husband parked the vehicle on the street while visiting the hospital, the husband later discovered that the vehicle had caught on fire and burned and the fire department was called to the scene and extinguished the flames. The origin of the fire was not yet determined. A fire report was not yet available. The vehicle was not yet towed away. The manufacturer and local dealer were not contacted regarding the incident. The failure mileage was 3,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11570535February 7, 2024
AIR BAGS
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569166January 31, 2024
AIR BAGS
Over past month Dashboard where airbag is under has become discolored and is CRACKING as if AIRBAG wants out. Other 2005 Toyota vehicles have been recalled bc of Dangerous AIRBAG issues. Should the AIRBAGS in 2005 Lexus’ be too? Afraid to drive now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568826January 30, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2013 Lexus RX 350. While the contact was parking her vehicle the vehicle inadvertently accelerated and crashed into a tree. The contact was not sure how fast the vehicle was moving. The contact crashed into the tree head on and crushed the center of the bumper and grill. The contact stated that the air bag had not deployed. The contact stated she did not notice any warning lights. The contact was transported by ambulance to the hospital. The contact suffered lacerations on her hands and face. The contact stated that the police arrived after she had been transported. The vehicle was not repaired and was declared a total loss by her insurance provider. The manufacturer was informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11568839January 30, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2018 Lexus RX350. The contact stated at start-up there was raw a fuel odor entering the cabin of the vehicle. There was no warning light illuminated. The failure occurred on several occasions. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 42,548.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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