Lexus RX Complaints

1,341 consumer complaints on file.

#11604149July 23, 2024
LANE DEPARTURE: ASSIST
When driving Lexus 2023 RXH with all safety except lane assist features, it suddenly veers to the right under specific conditions below - Have enabled ProActive Driving Assist - The car is travelling on a straight road, and has line markings (yellow left side, white right side) - There is a right turn to the side of the road, and the white shoulder markings taper off and merge to the side of the road (where there is a right turn) The car suddenly veers right and follows the white shoulder marking ignoring the yellow central line and the straight road. Seems very dangerous. Note that Lane Keeping Assistance is disabled (but I checked it since it needs something checked), Adaptive Cruise Contro is not engaged (inner road), but other options are all enabled, including Lexus feature called ProActiveDriving Assist. This is happening especially after the June 2024 firmware upgrade (or after Dealer service)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603904July 22, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Unintended acceleration causing accident March 2, 2023. Low speed frontal collision avoidance assist did not engage causing accident June 11, 2024. August 2023 I agreed to video and Lexus is not providing video of accident June 11th, 2024! Recall on fuel pump and software replaced but still BAD. Radio off. Heard cybercrimes of communications systems for video game data by Meta.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11603912July 22, 2024
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My vehicle has an intermittent check engine light along with an ICS malfunction code that pops up on the dashboard. The car doesn’t want to turn on after every gas fill up. After taking my car to a couple of independent shops, they determined that the issue with the car was the high pressure fuel pump. The suggested, I take it to the dealer as there was TSB bulletin on it. Furthermore I still had the letter from Lexus stating the issue. The local dealership refused to do the work and suggested other work after charging a huge amount for the car inspection. Lexus Corp wouldn’t help on the matter. There are 4 other complaints on this same issue and the dealers and the Plexus Corp are getting away with not calling this an actual recall because the government hasn’t stepped in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603595July 20, 2024
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION, POWER TRAIN
Safety concern: Engine timing cover oil leak. blind spot warning malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603533July 20, 2024
VISIBILITY/WIPER
We just pick up this car last week from the dealership here at San Antonio. TX. As we were driving there is a downpour/rain due to hurricane beryl, turn on the wiper and did not work, just got stuck in the middle of the windshield. i almost got hit on the road because i can see in front of me. Maybe it is also my fault by not checking this things before i drove off. At this moment the car is back at the dealership and my service advisor says that the motor is defective and they will order the parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600269July 8, 2024
ENGINE
On [XXX], my wife, [XXX] , was driving our Lexus RX 350 when she noticed engine smoke without any prior notifications from the vehicle. Concerned for her safety, she pulled over and contacted Geico for assistance. Geico arranged for the vehicle to be towed to Motor City Lexus, a trusted Lexus dealership in Bakersfield. Once we the dealership performed a diagnosis they advised that the issue involved coolant being leaked into the engine that caused the smoke with in result caused the engine blow head gasket. After doing some research I saw an article from consumer reports about some Lexus and Toyota SUVs doing the exact same thing which made me decide to wrote about this incident. I am including the link regarding the report [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600246July 8, 2024
STRUCTURE:BODY
This 2023 Lexus RX350H and several others vehicles of the same model and year and the 2024 year model have made sporadic roof popping noises that appear to be causes from heat expansion and/or flexion of the vehicle. I have taken this vehicle in a total of seven (7) times to two different Lexus dealerships. The first (4) trips to the dealerships they were unable to duplicate the vehicle, because they didn't keep it long enough. The last three (3) trips to Sewell Lexus in Fort Worth they heard the roof noises and were unable to fix the problem. On the last visit the Lexus Representative supervised the repair and determined that the problem was what the called roofs bows or what appears to be roof supports had come detached from the inside of the roof. The dealership supposedly re-glued the bows/supports and claimed the vehicle was repaired. Three days later the car made the popping noise and has done it often own since then. I have personally driven a similar model loan vehicle from the dealership and it made the popping roof noise also. I have read recent threads this year on the ClubLexus forum site where other Lexus owners of this model vehicle (Both 2023 and 2024) have stated that their vehicle has also made the roof popping noise. I believe this is a Lexus manufacturing defect that they have not been able to fix and have ignored my suggestion that this is a Lexus model defect and also my request for a replacement vehicle, since they haven't been able to fix it. They took the car apart inside to the bare metal the last time they worked on it. This noise has happened when driving, turning corners and when parked and not running. Here is the ClubLexus forum thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599191July 5, 2024
ENGINE
We have encountered 2 instances of Unintended Acceleration. Lexus has inspected the vehicle and states they could not find anything wrong. In both instances the car jumped forward without notice. No warnings were given. The first time it occurred there was over $8,500 worth of damage. No damage the second time which occurred on May 20, 2024.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11597414June 28, 2024
STRUCTURE:BODY
Driver side upper frame has cracks start from where driver sits back to rear passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596466June 25, 2024
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I was driving on the freeway in Stockton California and I entered into a connecting on-ramp curve going about 30mph and a lady hit me from behind on the passenger side going 65mph as she was trying to change lanes to get behind me and my car instantly speeded up spinning out of control Into a gully filled with stored freeway construction materials such as poles . The car kept spinning out of control because the ground was mud-slush from the rains. I kept construction poles came into my windshield, I kept spinning and sliding as I slammed into 2 trees and as the car sustained severe damage all over the vehicle and I kept slidding landing over in a second gully on the opposite side of the freeway. No airbags deployed no sensor went off nothing. I was in the car with my autistic daughter. The car is brand new. I contacted Lexus filed a claim and they sent me letter they don’t want to tak responsibility for their product liability
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11594764June 17, 2024
UNKNOWN OR OTHER
The sunroof glass spontaneously exploded into thousands of pieces while driving on the interstate. There was no impact what so ever to the glass and the outside temperature was 95 degrees. The shattered glass fell into the vehicle and left a huge hole in the center of the glass panel. My safety was at risk due to explosion of glass while driving at an elevated rate of speed of 75mph. All while traveling over 100 miles from home and then having to drive the vehicle home with a gapping hole in the roof. The surrounding drivers were also at risk due to the glass flying off and hitting their vehicles. There were no cracks or failures to the glass prior to the glass exploding. There were no warning lights, messages or symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592892June 6, 2024
ENGINE
I have purchased a new Lexus RX 350 2024 from South County Lexus in Mission Viejo in March 2024. Upon completion of the purchase, I was informed that I get only one key for the car as there is a shortage of the keys. I was told that it will take a few months to get a 2nd key. Now it is June 6, 2024. I called the Lexus dealership as well as corporate office. I was informed that I probably will get the key in August 2024. I find it absolutely unacceptable. It creates a safety hazard when a 2nd key is not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592586June 5, 2024
ENGINE
The contact owns a 2023 Lexus RX350. The contact stated that on three occasions while driving at various speeds, the vehicle lost motive power for approximately 20 seconds, and then accelerated as needed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592354June 4, 2024
AIR BAGS
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592055June 3, 2024
SEAT BELTS
The contact owns a 2021 Lexus RX350. The contact stated that while attempting to remove the [XXX] child from the rear passenger seat the rear passenger seat belt had become entangled around the child's torso and was extremely difficult to remove causing severe distress to the child and the child experienced difficulty breathing. The contact used scissors to cut the seatbelt which freed the child. During the incident, the child sustained bruising of the back and torso which did not require medical treatment. The cause of the failure was not yet determined. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer not notified of the failure. The failure mileage was 58,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11591735May 31, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
I’ve approximately the last 45 thousand miles, Lexus dealers have replaced the brake actuator and other components of the brake system on this vehicle at least 6 times due to noise issues. Lexus has stated that this is not a safety issue, I have an open ticket with Lexus, but yesterday I had to slam on the brakes and did not get nearly the response that should have come right away. There are no warning lights, as far as I can tell the traction control didn’t engage, and eventually the car suddenly started breaking much harder, but it was very delayed l, and disproportionate with any additional force applied. Lexus knows the brake system is an issue in this model to the point where they are covering the system for 10 years or 150,000 miles, but to say that it isn’t a safety issue seems short-sighted. This system works in conjunction with the radar sensors adaptive cruise control, and I’ve had. This car has also had a number of seeming electrical issues, with every door lock actuator replaced at least once, some of them more than once, and the infotainment system shuts down and reboots randomly or freezes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591818May 31, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Lexus RX450. The contact stated that upon attempting to enter the vehicle, the vehicle failed to unlock with the key fob, prompting the contact to attempt to manually unlock the vehicle; however, the vehicle failed to unlock. The contact called Roadside Assistance and was determined that the battery was drained and was able to jumpstart the vehicle after using a Slim Jim to open the door. There was no warning light illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The contact was informed that leaving the key near the vehicle would result in inadvertent battery discharge. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,500. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590057May 22, 2024
ENGINE
Timing chain cover oil leak is a wellknown issue for Lexus/Toyota V6 engine for more than a decade. The company is still reluctant to provide a long term solution. This 2016 Lexus RX350 F Sport was first discovered Timing Cover oil leak at 49166 miles and was resealed on [XXX] 2021. One year later, on [XXX] 2022, valve cover gasket oil leak was found at 57608 miles. Two months later, on [XXX], 2022, Timing Cover oil leak was discovered again at 58821 miles. Then two months later, on [XXX] 2022, oil leak was discovered again at 59864 miles. [All above was repaired by Thompson Lexus in Doylestown, PA under Lexus Powertrain Warranty.] Now, two years and 15000 miles later, the car is currently developing the same oil leak again at 76500 miles. The car is out of warranty, the repair will cost $7000. Toyota/Lexus should provide a longterm sustainable solution for this problem instead of advising repair shop to merely reseal the cover, which will eventually leak again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589937May 21, 2024
AIR BAGS
The contact owns a 2020 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589950May 21, 2024
ELECTRICAL SYSTEM
HVAC servo motor failure. There are many complaints on internet if you google. Multiple other lexus models have CSPs regarding same problem too..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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