Lexus RX Complaints

1,341 consumer complaints on file.

#11620635October 18, 2024
AIR BAGS
The contact owns a 2020 Lexus RX-350. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620473October 17, 2024
ENGINE
Engine cut out suddenly while driving 45 MPH, followed by Battery Light, Check Engine Light, and Power Steering Light forcing hazardous emergency stop. Engine would no longer crank, and car had to be towed to nearest Lexus Certified Repair Facility. Technician scanned the system and found four Codes: P0335, P1603, P1604, P1605. After bore-scoping front three cylinders, technician tried to turn motor by hand and was unable to. The motor turned in reverse, but not forward. Technician removed oil pan to find pieces of valve spring broken and pieces of the piston rings and piston fragments from one of the rear three cylinders. Motor will need to be replaced or completely rebuilt after only 133,458 miles and regular servicing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620057October 16, 2024
AIR BAGS
The contact owns a 2021 Lexus RX 350. The contact received notification of NHTSA Campaign Number: 23V865000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619622October 14, 2024
UNKNOWN OR OTHER
I was driving down the road with no one around and nothing falling or being kicked up in the air and I heard a huge crash, I had no idea what happened even after stopping at a gas station. Two days later after hearing the sound of ripping Velcro as I was driving, I opened the sunroof bc it was a nice day and glass shattered and fell all over me. I shut to sunroof cover and realized the entire time that my sunroof exploded without warning bc it was not tempered correctly. Lexus refuses to fix the manufacturer error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619251October 11, 2024
AIR BAGS
The contact owns a 2008 Lexus RX350. The contact stated while operating the vehicle, the passenger’s side air bag warning light remained illuminated, indicating that the passenger’s side air bag was deactivated. The contact stated that the air bag warning light remained illuminated with and without a front seat passenger seated in the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 215,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619277October 11, 2024
FUEL/PROPULSION SYSTEM
Car has a continuous gas smell after start up. When a/c or heat is turned off the car cabin smells of gaslione. I have taken to the car to lexus dealership repeatedly and have been advice car operates as intended. There is also a hissing noise coming from the rear driverside tire area near the gas tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619029October 10, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My 2020 Lexus RX 350 Navigation and Multimedia screen turns blank/black when headlights are on. The vehicle is available for inspection. When the car is put in reverse, the ability to see the safety back up view or any other peripheral safety monitoring views are gone. There were no warning messages prior to the failure. Lexus dealership was able to confirm the malfunction and performed a reset, which did not correct the malfunction. The federally mandated backup camera system is no longer functioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618998October 9, 2024
ENGINE
I pulled onto a 4 lane divided highway and the car immediately went into limp mode, meaning the car would not go more than 1 MPH even with the gas pedal to the floor. I could NOT accelerate thus my safety was in danger, and I was almost hit by a tractor trailer truck. I pulled over to the side of road as best I could, then shut the engine off and restarted the engine. This apparently re-set some sort of engine control and then the car accelerated normally. The dealer applied an ECU update #24LC03. When I researched this update, it was stated that this was not an actual recall, I wondered how that could that be since I was nearly involved in a fatal accident, and surely there are other similar Lexus owners at the same risk . that I was. The wording of the update described exactly what happened to me. In my opinion this information is too important to shoved under the rug and not made into an actual recall. A life could be saved. Thank you for looking into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618706October 8, 2024
SERVICE BRAKES
I am writing to raise a serious concern regarding a issue with my 2018 Lexus RX450hL involving the brake actuator. Since purchasing the vehicle at 63,000 miles, I have noticed hissing, clicking, and squeaking noises when applying the brakes. As the mileage increased to 83,000, these noises have worsened, becoming unbearable. In addition, I am experiencing a shaky driver-side mirror and a rusting hood latch, both of which present safety concerns. For a vehicle under 5 years old , I believe these problems do not reflect the quality I expected, particularly given the premium price I paid. According to Lexus' Technical Service Bulletin (TSB) #L-SB-0032-23 Rev, issued in October 2023, which addresses squawk or knock noises from the engine compartment when the brake pedal is pressed or released, affecting models like the RX450hL. My vehicle exhibits symptoms similar to those described in the TSB. The vehicle was regularly maintained by the previous owner at Lexus of Thousand Oaks and Woodland Hills. Despite this, the major part like brake actuator has failed prematurely. Given Lexus' reputation as a luxury brand, it is unacceptable that such a critical component would fail before the vehicle is 5 years old or has reached 100,000 miles. The combination of the brake actuator defect, the shaky mirror, and the rusting hood latch is disappointing, especially for a vehicle of this caliber. When I initially contacted Lexus Customer Service, I was also dealing with rusting parts and a failing brake booster. Lexus of Cerritos provided a repair estimate of around $5,000 for brake actuator. I was advised to reach out to Lexus Customer Service after my request for a good faith repair was denied due to the inability to obtain the complete maintenance history. However, I have since confirmed with the previous owner and Lexus that the vehicle was regularly serviced. I am also aware that Lexus has issued brake actuator-related recalls for several models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618515October 7, 2024
UNKNOWN OR OTHER
The low fuel gauge does not come on until there is only 18 miles left. I brought my auto into the Lexus dealer in Fall 2022 because up until that point the low mileage gauge came on around 40 miles. I was told that the low fuel gauge changes from year to year. Really! It is dangerously to find a gas station with only 18 miles. This makes no sense to me. I have been driving the same model Lexus for 6 years and prior to this the low fuel gauge came on around 40 miles. The Lexus manual says that the gas tank is 19.2 gallons but when I fill up the tank when it says 18 miles are left, I only can add 15.5 gallons. I just heard a similar complaint with the new Highlanders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618262October 5, 2024
STEERING
2015 Lexus RX450H with less than 60,000 miles Electronic Power Steering Motor needs repair or replacement. The Electronic Steering Motor has an internal 3 piece star-shaped green plastic gear in between two metal pieces used as a bushing/damper. That green plastic gear has become dry, hard, dehydrated, and has crumbled inside the electronic power steering motor. Diagnostic indicators include rattling and vibrations emanating from the steering column that sounds like something is broken inside the steering assembly. Which it apparently is. Moreover, I am particularly concerned about the implications of this denial. The faulty component in the electronic power steering system poses a significant risk, including the potential for complete loss of steering control. This not only jeopardizes my safety but could also lead to further damage to my vehicle or even bodily injury. Given these circumstances, I believe it is imperative that this matter be addressed with urgency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618201October 4, 2024
TIRES
Driving on freeway, sudden blowout causing loss of braking ability. Barely managed to pull to shoulder sidewall completely shredded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617988October 3, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
Mileage 3445, vehicle age 3.5 months. Car located in home garage with doors unlocked. Car Locked itself making entry impossible. All systems refused to open with “clicker” or mechanical key. Possibly battery issue. Four (4) different tow truck drivers over 4 days could not gain entry. Safety hazard as a child or disabled person could have been locked inside. Tow driver could not “pop” the door lock. Despite pulling up on the inside handle, the door would not open. Towed to dealer. Thus far dealer has no solution. Dealer said they are contacting Lexus. No warning lights, etc. Vehicle is a plug-in hybrid. Drive Battery was at 100%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617264September 30, 2024
UNKNOWN OR OTHER
We were driving down the highway approx 60 mph on a clear day with very little traffic. All of a sudden I hear a loud explosion and then rattling in the roof. When I pulled off the road I saw that the sunroof was mostly gone. Luckily we were close to town and were able to seal the hole in my roof. If the sunroof had been opened I fear I may have wrecked the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617028September 28, 2024
ENGINE
It has the same engine failure problem as the recall for 2022 and 2023 vehicles. The engine just stalls when it wants with no check engine light or error codes. Then restarts just fine when put in park. Lexus repair could not even find a issue. Have documents to prove it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616822September 27, 2024
AIR BAGS
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616276September 24, 2024
ENGINE, POWER TRAIN
When driving, the car engine will randomly accelerate or race. The car does not physically go faster, but the engine revs at a high speed which is very scary. It will continue to accelerate while your foot is off the gas until you either press back down the gas pedal or come to a full stop. The car engine revs extremely loud making the driver feel like the car is going to keep going. I have had the car for 15 months and it continues to get WORSE. I have taken the car 3 times to the Lexus in Freehold NJ when I first bought it to fix this issue. They were able to replicate it in my car but said the tests came back normal and told me this was a "normal reaction" due to the car being a hybrid. The diagnosis was that it was the battery discharging. I wrote to Lexus and the regional service manager, but they have all dismissed me. I filed a complaint with Lexus, but they also dismissed it. I just went on the Lexus Forum site to find many people are now complaining about this issue. What is very interesting is that Lexus has now put out an "Unintended Acceleration (UA) form which asks questions about this issue. LEXUS KNOWS about this major issue but has yet to do anything about it. The other day I approached a few kids playing in the road and started to slow down only to have the car loudly accelerate/rev as I was approaching the children. Very unnerving...something definitely is wrong and needs to be addressed. I was hoping you could help since the manufacturer refused to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615600September 20, 2024
EXTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615471September 19, 2024
ENGINE
The vehicle hesitates off a full stop such as at a red light. The automatic start stop feature is turned off manually, but car hesitates off the stop creating an unsafe condition if making a left turn where there is no left traffic arrow turn signal and cars are coming in the opposite direction or when entering a moving lane. The hesitation is enough to prevent you from entering or crossing moving traffic unless you wait for all traffic to be gone. This only happens when it is hot outside. When it is cool and air temperature is lower this does not occur and the car operates as normal. Has happened since new and Dealer cannot look into it because there are no failure codes appearing on the car's system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614772September 16, 2024
AIR BAGS
A safety recall was issued for my Lexus RX450h on 12/19/2023. I immediately contacted the dealership from whom I purchase the vehicle from. They informed me that "the part was on back order and would be there in September. On 09/12/2024, my partner took the vehicle in due to a nail in the tire and additionally to schedule for the vehicle to have the safety recall repaired, as they told us they would have the parts in September. I was already quite upset that they weren't going to have the parts for over 9 months after the safety recall was issued, especially one as important as an airbag, as this could be the difference between someone living or dying in a car accident. When we went back to the dealership, they told my partner that it was "more of a passive recommendation than a recall and that it was going to be updated next month about what is actually supposed to be done." I find this very concerning especially given that it is endangering the life of whomever sits in the passenger side of my vehicle. I don't know who to contact for help the dealership as it has become evident they have no intention of assisting me in this very important safety matter. I'm attaching a photo of the recall that still shows up on my app. I also have Tire & Wheel protection and my tire had a nail in it and it was taken to have a plug put in it and my partner was told that the leak (after pulling out the nail) was plugged. This was Thursday September 12th. However, I'm attaching a photo showing how much air had leaked out of the "plugged tired" Just a note - This is in addition to telling me that things needed to be done that didn't (which I found out from other auto body shop who reviewed the service record) and them lying to me about what services had been recently completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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