Lexus GS Complaints

337 consumer complaints on file.

#11163299December 24, 2018
VISIBILITY/WIPER
CANNOT SEE OUT OF THE REARVIEW MIRROR DUE TO BACK STREAKS, THIS IS A KNOWN ISSUE WITH THIS VEHICLE, THIS SHOULD BE A SAFETY RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156188December 10, 2018
STRUCTURE
2018 LEXUS GS350. CONSUMER WRITES IN REGARDS TO MOLD FOUND IN PASSENGER CABIN. *LD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156061December 5, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
REAR VIEW MIRROR IS BEING DISCOLORED WITH BLACK SPOTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153989November 26, 2018
ENGINE
ENGINE CONSUMES EXCESSIVE AMOUNTS OF OIL. CAR IS BURNING 1 QT OF OIL PER 1,000 MILES. EMISSIONS STANDARD DO NOT ALLOW FOR ENGINE TO BURN THIS AMOUNT OF OIL , POLLUTING THE AIR. THIS AMOUNT OF OIL BURNING CAN CAUSE A ENGINE TO LOCK -UP WITH OUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143833October 29, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 LEXUS GS350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, DOLAN LEXUS (7175 S VIRGINIA ST, RENO, NV 89511, 775-826-5050) WAS CONTACTED AND CONFIRMED THAT PARTS ARE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142480October 24, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 LEXUS GS 350. WHILE DRIVING 35 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT. THE CONTACT SUSTAINED INJURIES TO THE ARMS, WHICH REQUIRED MEDICAL ATTENTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED THE LOCAL DEALER (STERLING MCCALL LEXUS, 10025 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 995-2600) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11140678October 16, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140685October 16, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THIS IS PART OF COMPLAINT 11140678 FILED WITH NHSTA. I MEANT TO ATTACH THE WARRANTY ENHANCEMENT FOR THE ABS ACTUATOR. THIS IS A KNOWN ISSUE WITH TOYOTA/LEXUS AND I FEEL THAT IT IS MORE THAN A WARRANTY CONCERN. THIS IS A MALFUNCTION OF A PART THAT IS SAFETY CONCERN TO THE HIGHWAYS AND BEYOND. I ALSO AM CONCERN IF THIS WAS AN ISSUE LOOKED AT WHEN TOYOTA HAD THE "UNINTENDED ACCELERATION" ISSUE WHERE DRIVERS WERE NOT ABLE TO STOP. THESE CARS GO FAR BEYOND THE REGULAR 150,000 MILE CUTOFF FOR THE ENHANCED WARRANTY MILEAGE GIVEN OF THE VEHICLES LISTED IN THE WARRANTY. IN THIS PARTICULAR WARRANTY, MY CAR IS NOT LISTED AT FIRST BUT IF YOU SCROLL DOWN THE ATTACHED WARRANTY IT APPEARS. MORE THAN 736,000 VEHICLES ACCORDING TO THIS DOCUMENT ARE COVERED BY THIS WARRANTY, HOWEVER I AM PRETTY SURE THAT MANY WERE NOT FIXED AND THIS IS A CONCERN TO PEOPLE DRIVING. THE "UNINTENDED ACCELERATION" WAS A MAJOR PROBLEM, BUT WHAT IF THE ABS SYSTEM COMPLETELY FAILS AND NOT ABLE TO REACT IN TIME TO STOP WHEN ONE IS DRIVING TO TAKE THEIR KIDS TO SCHOOL, THROUGH SCHOOL ZONES, OR EVEN THROUGH BUSINESS DISTRICTS ON THEIR COMMUTE TO WORK, WHO MAY NOT KNOW OF THIS ISSUE. THIS WARRANTY I FOUND ONLINE AT A FORUM AND NEVER TO MY KNOWLEDGE RECEIVED THIS AT ALL IN THE MAIL AS LEXUS STATED THAT EACH CUSTOMER WOULD HAVE RECEIVED THIS AS A MATTER OF FACT TO THEIR HOMES ACCORDING TO THE DMV RECORDS THEY HAD ON FILE. I WAS NEVER VERIFIED THAT IT WAS SENT TO MY CORRECT ADDRESS OF RECORD ACCORDING TO MY PREVIOUS REP AND MILES, MY CASE MANAGER AT LEXUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139919October 12, 2018
ENGINE
BRIEF ENGINE KNOCK/RATTLE NOISE AT COLD STARTUP PER TSB ITS A MINOR PROBLEM. THAT IS NOT THE CASE. THIS IS A CAMSHAFT GEAR ASSEMBLY DEFECT , SAFETY RELATED AND LEXUS IS NOT FIXING THIS PROBLEM WHEN THEY KNOW ITS THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123082August 28, 2018
ENGINE
MY VEHICLE IS HAVING AN ISSUE WITH OIL CONSUMPTION, AFTER RUNNING IT FOR 2000 MILES AFTER EVERY ENGINE OIL (SYNTHETIC) AND FILTER REPLACEMENT, MY VEHICLE ENGINE OIL LEVEL SHOWS TO BE SUPER LOW. NO SIGNS OF LEAKAGE ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119431August 12, 2018
SERVICE BRAKES
CAR INTERMITTENTLY HAS BRAKE MALFUNCTION, THE TRACTION CONTROL AND ABS LIGHT ARE DISPLAYED AND BREAK POWER IS SIGNIFICANTLY DIMINISHED. ONCE YOU TURN OFF THE CAR AND START IT AGAIN EVERYTHING GOES BACK TO NORMAL. THIS HAS HAPPENED TWICE NOW IN THE LAST 2500MILES, I PURCHASED THE CAR WITH 29,000 AND NOW IT HAS 36,000 ON IT NOW. THE BREAKS FAILED BOTH TIMES WHILE ACCELERATING STRAIGHT FROM A STOP LIGHT ON A FEEDER ROAD. I IMMEDIATELY PULLED OVER AND TURNED OFF THE CAR AND THEN BACK ON. THE LIGHTS GO AWAY AND THE BREAKS WORK CORRECTLY. MANY OTHER OWNERS HAVE MENTIONED THIS ISSUE, BUT LEXUS IS NOT ISSUING ANY SAFETY RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111348July 14, 2018
ENGINE
TAKATA RECALL. WHEN DRIVING THE 2008 LEXUS GS 350 4DR SEDAN STALLS WHEN THE CAR IS IN MOTION, IT IS UNCONTROLABLE. FOR EXAMPLE WHEN I'M AT A RED LIGHT AND MY FOOT IS ON THE BRAKE PEDAL AND I PRESS MY FOOT GRADUALLY ON THE GAS PEDAL WHEN THE LIGHT TURNS GREEN. THEN CAR WILL STALL FOR ABOUT 1 TO 2 MINTUES, THEN WILL INCREASE IN SPEED. IT'S DANGEROUS BECAUSE, WHEN I NEED TO TURN AND THE CAR STALLS IN THE MIDDLE OF A TURN IT WOULD CAUSE AN ACCIDENT TO OCCUR. OR WHEN THE CAR IS IN MOTION GOING STRAIGHT ON A HIGHWAY OR AN INTERSECTION IT COULD STALL, AND CAUSE AN ACCIDENT TO OCCUR. IT DOESNT HAPPEN EVERYTIME WHEN THE CAR IS IN MOTION, SO FAR I'VE BEEN NOTICING AND TAKING NOTE IT HAS BEEN OCCURING 4X OR MORE TIMES A WEEK. BECAUSE OF THE INCONSITENCY OF THE CAR STALLING WHEN IN MOTION IT MAKES IT ESPECIALLY DANGEROUS FOR THE OTHER DRIVERS ON THE ROAD AND PEDESTRAINS. REGARDLESS ANY STALL OF A CAR WHILE ITS IN MOTION ON A HIGHWAY OR STREET EITHER TURNING OR GOING STRAIGHT IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109616July 5, 2018
FUEL/PROPULSION SYSTEM, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. UPON INSPECTION, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE. IN ADDITION, THE TRUNK COULD NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109722July 5, 2018
STRUCTURE:BODY
MY REAR VIEW MIRROR LOOKS SCRATCHED (THE MIRROR COATING INSIDE THE HOUSING)AND DIS COLORED REAR VIEW MIRROR ; OBVIOUS DEFECTIVE MIRROR MY REAR VIEW MIRROR IS COMPLETE DETERIORATED TO A POINT THAT IT CAN NO LONGER SEE ANY OBJECT IN THE MIRROR. IT HAS BECOME A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102603June 19, 2018
STRUCTURE
TL* THE CONTACT OWNS A 2011 LEXUS GS 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CAUSED A GLARE, WHICH MADE IT DIFFICULT TO SEE OUT OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER (LEXUS OF PALM BEACH IN WEST PALM BEACH, FLORIDA) WHERE IT WAS DETERMINED THAT VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098104May 26, 2018
FUEL/PROPULSION SYSTEM, SEATS, STEERING
THE DEALER SAID MY CAR HAVE NO RECALL IN TRY TO SALE ME A GAS CAP FOR 800 DOLLARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097783May 24, 2018
FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2013 LEXUS GS 350. THE CONTACT NOTICED AN INTERMITTENT FUEL LEAK IN THE REAR OF THE VEHICLE. IN ADDITION, THE STEERING WHEEL VEERED TO THE LEFT, AND THE SUSPENSION WAS UNSTABLE. WHILE OPERATING THE STEERING WHEEL, THE VEHICLE HESITATED AND SUDDENLY BRAKED WITHOUT WARNING. THE DEALER (LEXUS SANTA MONICA, 1501 SANTA MONICA BLVD, SANTA MONICA, CA 90404, (424) 231-6601) STATED THAT THE INJECTOR SEALS NEEDED TO BE INSPECTED; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER HAD NOT ISSUED A RECALL FOR THE FUEL SYSTEM. A TSB WAS ISSUED ON JANUARY 16, 2018 (L-TT-0237-18), WHICH AFFECTED 150 PRODUCTS, 1 BRAKE RECALL, 1 STEERING RECALL, 5 STEERING TSBS, AND 1 TSB FOR THE SUSPENSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092598May 8, 2018
AIR BAGS:SIDE/WINDOW, AIR BAGS
WHILE DRIVING HIGHWAY, WITHOUT ANY IMPACT ON THE CAR, NO ACCIDENT OCCURED, AIRBAG ON PASSENGER SIDE DEPLOYED WITHOUT ANY REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084760April 12, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT CALLED AAA AND THEY CAME OUT AND TIGHTENED THE WIPER ARM NUTS AND BOLTS. THE VEHICLE WAS LATER TAKEN TO GERMAINE LEXUS OF EASTON WHERE IT WAS DIAGNOSED THAT THE WIPER ARM NUTS AND BOLTS WERE STRIPPED AND NEEDED TO BE REPLACED. THE WIPER NUTS AND BOLTS WERE TEMPORARILY REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V030000 (VISIBILITY/WIPER). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 61,100. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080548April 9, 2018
SERVICE BRAKES
2017 LEXUS RX450 H. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE. *LD *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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