Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11512271March 16, 2023
ENGINE
We never missed a service on the vehicle and with 1,000 miles until the next oil change the engine light came on. The oil had dried out with nothing leaking. The engine seemed to just be burning through oil far quicker then the recommended time to get your oil changed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512243March 16, 2023
SERVICE BRAKES, AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The following is an account of what happened when the SUV's brakes failed, which caused serious damage to the 2022 Hyundai Tucson (the "SUV") and also damaged two other vehicles. On February 15 in the afternoon, The SUV was traveling approximately 20-30 mph and was rolling up to a red light. There were about 6 car lengths between the SUV and the next vehicle as driver started pressing the brakes. Driver noticed the SUV wasn't slowing down so Driver started pumping the brakes and still nothing. Driver even looked down to make sure he/she was pressing the right pedal and he/she was. The SUV was getting closer and closer to the vehicle in front. Driver kept trying the brakes, pumping, flooring, everything. The SUV would not slow or stop. Driver tried to avoid the car ahead and did all driver could think of to slow and not hit the car ahead but the SUV would not slow down. The collision warning came on as the SUV struck the right of car in front of it. The emergency braking did not come on. Further, the SUV still did not stop until the tire hit the concrete barrier in the road. The airbag did not deploy. In total three vehicles were damaged as the SUV hit one which pushed it into another at the light. Hyundai corporate consumer assistance was contacted and a case opened. The case manager did the initial reach out after the complaint but has failed to return any phone messages or emails about the case for close to a month.They were told where the vehicle was and consent signed so they could inspect and it remains available for them to do so. The dealership was contacted but the person spoken to said its a corporate issue. The SUV is at a body shop and will be sent to Hyundai for mechanical issues and we are hoping they will look at least then for cause. There were no issues before the accident. No previous brake issue. The SUV is badly damaged. It is available to inspect upon request. The accident could have caused driver or others serious harm.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512053March 15, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Hyundai Tucson. The contact stated that while driving at various speeds with the Collision Avoidance System (CAS) engaged, the vehicle would abruptly stop. Additionally, the vehicle also jerked to the right or to the left. Additionally, the instrument panel, gauges, and the radio unit went black. The contact stated that the wheel was firmly gripped, and the vehicle veered to the side of the road. The contact also stated that although the Collision Avoidance System (CAS) had been disabled the feature automatically reactivated. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511936March 15, 2023
UNKNOWN OR OTHER, ENGINE, VEHICLE SPEED CONTROL
It's like the transmission has hesitation before it decides to go. I step on the gas and it doesn't go right away, it takes a couple seconds and then the rpms go up really high. There has been no accident but this has happened many times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512002March 15, 2023
ENGINE
Been having issues with the vehicle for about 10,000 miles, started misfiring replaced all plugs and 1 coil. Started misfiring again. Turns out a valve got burnt up drop into cylinder and cause a compression failure. I’m in the hole 16,000 dollars on a vehicle that is going to need a engine replacement on a engine that is over 5k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512037March 15, 2023
ENGINE
The contact owns a 2015 Hyundai Tucson. The contact stated that 2-quarts of engine oil was added every other week. The contact stated the vehicle was consuming 8-quarts every month without evidence of an oil leak. The check engine warning light was illuminated. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511513March 13, 2023
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
On the way to work this morning, the rear lift gate came unlatched and did not stay secure. Although the lift gate did not raise while on the highway, it did rattle and bounce. The temperature outside was approximately 21 degrees Fahrenheit. A couple other similar events have occurred at below freezing temperatures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511613March 13, 2023
FUEL/PROPULSION SYSTEM
The contact owns a 2014 Hyundai Tucson. The contact stated that the oil warning light was illuminated. The contact then stated every two weeks he had to add two to three quarts of oil and he noticed that a dark gray cloud of smoke came from the tailpipe. The vehicle was taken to the dealer where the oil line was replaced and an oil consumption test was advised however, the test was not performed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511583March 13, 2023
STEERING
The contact owns a 2022 Hyundai Tucson. The contact stated while making a right turn, the steering wheel became firm. The contact stated that an unknown warning light was illuminated. The contact pulled over and had the vehicle towed to the dealer to be diagnosed. The dealer stated that the multi-fuse and the steering wheel wiring needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 11,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511291March 11, 2023
UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
All 4 windows have a failed regulator. It's a plastic gear attached to the window motor. The windows do not stay up/closed. I am afraid they will fall and break while driving. The Hyundai dealership quoted 3,800 to repair them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511352March 11, 2023
ENGINE
On Sunday, February 26, 2023, as I was en route to my home in Liberty Hill, Texas, I heard a noise from what seemed to be under the hood. The noise sounded somewhat like a card in bike spokes. No warning lights were lit. When I arrived home, I had a neighbor listen to the noise. His opinion was that it sounded like the rods & to take it to a mechanic. I had a friend take me to the nearest garage/mechanic on Monday to make an appointment. I took my car to Cross Tech Automotive at 8 am on February 28. The 5 miles to Cross Tech was the only time I drove the car after the initial noise on Sunday 2/26/2023. The technician remarked that it was crazy that no warning lights were on, given the noise made by my car. After the car was examined, I was told that my car had no oil in it. I had routine oil changes done throughout the time I owned the car since late 2015. In fact, I’d asked the mechanics to do an oil change while the car was in their facility. There were never any oil on my driveway to alert me to a problem. There had been no sign of any problem until the noise I heard 2 days prior. And never a warning light of any kind. I was given an estimate of $12,000.00 to replace the motor, including labor. Because it didn’t make sense to spend $12,000 on a vehicle that was likely worth $15,000 prior to this problem, it was necessary to buy a different car. After doing an internet search, I discovered that excess oil consumption appears to be a problem with 2016 Hyundai Tucsons, among other Hyundais and Kias. I was never made aware of any issues by Hyundai Motor Company. The technician who diagnosed the problem wrote a brief description of what he found. I can provide this description. The invoice was for the diagnosis not repairs of any kind.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511342March 11, 2023
FUEL/PROPULSION SYSTEM
twice when my car shifted from second to third gear i lost throttle response and the engine went to idle speed. when i shut the vehicle off and restarted it worked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511135March 10, 2023
ENGINE, UNKNOWN OR OTHER
Engine light came on Feb 26th car started shaking got it towed to the dealership morning of Feb 27th Was told: Foiled oil returning ring caused oil consumption, burning oil overheated valves and caused cylinder wall damage and 4 valves to burn holes in them leading to low engine compression and loss of power. Engine needs to be replaced to fully correct the issue. Hyundai is refusing to cover the cost because I am 2nd owner, even though my car has under 100,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510942March 9, 2023
ENGINE
The vehicle engine stopped working while on the interstate. The oil, battery and engine lights all came on with no warning. I was able to safely pull aside in order to avoid an accident. The vehicle was towed to the dealership where it was diagnosed to be an engine block failure. After doing my research I learned that Hyundai had a Theta Engine Settlement from 2021 however my 2016 Hyundai Tucson was not listed in the settlement. The years that were affected skipped 2016 and 2017. Online I have found many 2016 owners with the same issue. The vehicles built in 2016 and 2017 also needed to be reviewed for faulty engine blocks. This is a safety hazard. My vehicle has been in the dealership awaiting a new engine for over 7 weeks. Hyundai says that part is on backorder. There has been so many vehicles in need of a new engine due to the faulty block that the manufacturer can't keep up. And we are stuck paying car rental fees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510955March 9, 2023
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Financed for a 2015 Hyundai Tucson at Byrider. On February 25th 2023. Check engine light flashing as I'm losing power unable to stay within speed limit at 40mph. Byrider service asked me to bring it in. I did. They called me back and hour later told me to come get the vehicle and take it to Hyundai. I told them I didn't feel safe driving the vehicle it was hard enough getting the vehicle to them only able to drive 40mph on the interstate. I was told they would have it towed to Hyundai west off Pike plaza. They still haven't received the vehicle and I'm unable to reach Byrider service waiting for a return phone call. Please help what do I do now?..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511011March 9, 2023
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I am writing to express my concerns regarding the recall repair performed on my 2015 Hyundai Tucson on October 5th, 2022. I have received numerous letters from Hyundai regarding an open recall and finally received a notice stating the remedy was ready. I scheduled an appointment with Matthews Hyundai of Syracuse and took the vehicle for the recall. Unfortunately, after taking the vehicle back to the dealership, I was advised that the check engine light was on and the issue was a result of a faulty knock sensor and purge valve. I was asked to pay more than $100 for the repairs. However, after further discussion, it was concluded that I wouldn't be charged. However, after only two days, the engine check light came on again, and the speed reduced to 45 MPH on the highway. I was then told that the problem was from the ignition coil and was charged $232.72 for the repairs. Despite paying the full price, the same problem occurred again, and I had to take the vehicle back to the dealership seven times, paying a total of $1,160.67. Throughout this recall repair failure, the vehicle's check engine light would come on, or it would randomly lose power, making a knocking sound and reducing speed even while driving. I no longer feel safe in this vehicle, and it has resulted in thousands of lost wages as it is the only vehicle I use for my work and personal use. On December 1st, I wrote a complaint to the New York division of vehicle safety and was advised to take the vehicle to a different Hyundai authorized dealership for diagnostics. I took the vehicle to Burdick Hyundai of Cicero, and after a week, they stated they were able to find the problem. However, Hyundai denied the claim for repairs on the vehicle. Since then the vehicle inspection has expired, and I took the vehicle to a shop for inspection. They stated they could not pass the inspection as the vehicle speed would not exceed 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510947March 9, 2023
POWER TRAIN, ENGINE
2022 2.5L HTRAC Tucson (Current Mileage: 27,088) This issue became notably clear roughly around the 12,000-to-15,000-mile mark on the vehicle. It's also worth mentioning that since month one of ownership, the vehicle has displayed some unnatural characteristics. Under hard throttle the engine created a tone that was very much discomforting and not confidence inspiring. It was abundantly clear the engine struggles to move this heavy AWD vehicle. The vehicle is so aggressive when it comes to shifting up to the next gear, I find myself doing 38-40 mph and the vehicle would be in 8th gear. When I would try to accelerate naturally the vehicle growls and vibrates and makes crunchy sounds as it struggles to accelerate against 8th gear. It's gotten so loud it can be heard over the AC and low volume radio. It's across the board as well, this issue occurs at highway speeds down to neighborhood driving. It will wholistically shift into too high of a gear whenever its possible, and the only way to prevent this experience is to manually shift the vehicle. This demonstrates that the driver is smarter in shifting requirements over the TCU. Furthermore, the gas milage for the first 12-to-15,000 miles failed to meet the specified expectations, additionally, the computer is aggressive in its calculations for the achieved MPG, and hand calculations tend to show they are off by 2 to 3 mpg consistently. I took the opportunity to change the oil in the vehicle early (1,500 miles) knowing that break in periods could have small metal build up as components seat and find their mark etc. To my Suprise, I was met with a substantial (in my opinion) amount of rolled metal material and metallic material in the oil. I took pictures and videos and decided to continue to change the oil every 2,000 miles to document changes. Currently the vehicles last oil change was at 25,000 miles and there is still a concerning amount of metallic material and occasionally rolled pieces of metal during oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510865March 8, 2023
ENGINE
My car is currently around 126,000 miles. I got a tune up last year. About a week ago the car started to jumping and driving very slowly while I was on the highway. The check engine light started flashing so I pulled over. After a few minutes I attempted to drive up and the car made it. I spoke with my mechanic and scheduled to bring it into him after getting the check engine light code read. The codes were related to a misfire on spark plug 2 and 4. I then had those replaced. When picking up the car, my mechanic let me know that the engine was producing metal shaving and they were getting on the spark plugs which was causing the issues to keep according. He let me know I would probably need a new motor. After doing some research I found Hyundai Tucson around my same year have a similar issue with the motor going out very early in the cars life. I’m not sure why they weren’t already included but I believe the 2016 Hyundai Tucson need to be investigated for the issues as well. The car is only worth $7,000 with a working motor so it doesn’t make sense to buy a new engine but I still own payment on this vehicle and it’s completely unfair for Hyundai to vehicles like this and not take accountability. I’m planning to get the code read on the car again and actually write down the number so I can reference it here for you information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510839March 8, 2023
ENGINE, POWER TRAIN
I was driving on the highway with my ACC (Adaptive Cruise Control) and Lane Keeping Assistance on. Suddenly, I heard a loud noise from the engine. My vehicle was slowing down and was not able to accelerate. As I was pulling my vehicle on the side of the road, I saw oil warning light and check engine light on at the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510527March 7, 2023
ENGINE
I was driving on the highway going 55 mph. My car started sputtering and decelerated to 30mph. The engine light was flashing. Cars behind me had to brake without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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