Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11508689February 23, 2023
POWER TRAIN
I am the sole owner of a 2017 Hyundai Tucson Limited, (AWD) with the 1.6L engine, 7 dual clutch transmission, with 46,000 miles as of today Thursday, February 23, 2023. Currently, I am experiencing problems with the engine/transmission stuttering and vibrating, the gears slipping, and with the inability to accelerate when merging into oncoming traffic. In addition, what frightens me the most is when I am applying the gas when driving and the gears stick causing a brief halt in forward motion then, suddenly progressing forward with a quick burst of speed. On many occasions, I have shared my concerns with the dealership from whom I purchased my vehicle from Hyundai of Chantilly, located at 14848 Stonecroft Centre Court, Chantilly, VA 20151. I have been told that the dual clutch transmissions are trash in so many words and I have been quoted a price of $2000.00 to have the transmission replaced. I am at my wit's end and unsure of my rights and to whom should be held accountable. Therefore, I am writing NHTSA for assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508780February 23, 2023
ENGINE
My vehicle is currently experiencing the Oil Consumption Defect that many others have complained about. My car stalled and eventually would only go 30 mph on hills. No low oil lights or indicators were observed before this happened. As well as in December of 2022, Hyundai had to replace my catalytic converter for $3000 which I believe now was the problem of the oil being consumed faster than it should be by the engine. I have been told repeatedly that my oil was almost gone even before an oil change was due. No leaks or oil was ever found outside of the vehicle. The dealership confirmed this issue of a defective rod bearing issue and submitted to Hyundai USA for a free engine under the warranty but are dragging their feet about it and keep requesting additional pictures etc. My safety was put at risk when due to no warning lights or anything, my car just stalled and stopped in the middle of the road. I also was told by an employee at the dealership that my vehicle barely passed Hyundai's bearing test and to "drive my vehicle until it blows up" and then they should be able to cover the engine. I was not willing to put my safety at risk on a highway 300 miles away from my home. So it has sat at the dealership for at least a month now. It was available upon request
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508810February 23, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Hyundai Tucson. The contact stated that on various occasions while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that after taking the vehicle to an independent mechanic for a routine oil change, she was made aware of an oil leak; however, the vehicle was not diagnosed or repaired. The contact stated that the vehicle was stalling while depressing the accelerator pedal while driving at various speeds, and while driving uphill. The vehicle was taken to another independent mechanic, where it was diagnosed that there was a misfire in cylinder #1 and that the engine needed to be replaced. The contact was advised to take the vehicle to a local dealer for repair. The contact stated that after she made a local dealer aware of the failure, she was informed that the engine was discontinued and advised to contact the manufacturer for further assistance. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was made aware that the warranty had expired and that she was responsible for the costs of the repair. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508544February 22, 2023
ENGINE
Engine Failure at 73,000 miles with routine maintenance, under warranty (TXXM). Knocking sound from car, engine light started flashing and unable to accelerate on highway, putting myself and others on the road in danger. Immediately pulled off highway at next available exit and had the vehicle towed to dealer who is negligent in service inspection - stating not part or recent recall or under warranty. Dealer will not return calls or elaborate on service assessment other than "new engine needed." Escalated ticket to Hyundai national account.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508637February 22, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Powertrain: Vehicle losses power especially going up inclines or hills. This happened before and I spent over 4500 dollars on repair of a catalytic convertor that failed. This was Late may of 2022. Now the car is back at a Hyundai dealership because the Catalytic Convertor has failed again it is Feb 2023. The car has extreme oil consumption which is one of the causes of catalytic convertor failures. The car in November of 2022 had a loss of power again but this time coils failed. Had all three coils and spark plugs replaced. The certified mechanic shop gave me the spark plugs and it was if they had a black felt on the tip of them. The mechanic said this was a sign of high oil consumption. High oil consumption is also a cause of coils and spark plugs failing prematurely. I have records to show how much oil I have bought and it is about 3 quarts every 1-2 months depending on how much I drive. This is extremely high and a sign of a faulty engine. It puts me in danger of being rear ended in traffic or on an open highway because it losses power. I use my car for work and sometimes that work takes me to small country towns. My work sometimes mean I get back when it is dark or get up when to get to work when it is dark. A car failure on a dark country road is unsafe. Yes a Hyundai dealearship in Decatur and Lubbock TX as well as a certified mechanic in Keller Texas can attest to no warning lights or codes and the car has high oil consumption. Inspected by two different hyundai dealarship service repair locations NO warning lights, no check engine lights, nothing to give notice of a problem about to occur. I have tried to deal with Hyundai but they refuse to accept that the issues are due to a bad manufactured engine. However all the signs point to that is the problem. Lastly the check brake light comes on but mechanics can never find a problem. So they replace the bulb but it just keeps happening. It will come on , stay on for a day , then go off. Just periodic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508395February 21, 2023
ENGINE, POWER TRAIN
My vehicle is burning excessive amounts of oil and no leaks can be found. Almost one quart every 750 to 1,000 miles. The turbo went bad recently and had to be replaced at a cost of $1,400 which, I'm told, is possibly due to the oil consumption problem. All services have been done at Hyundai dealership every 3,000 - 5,000 miles. I travel the interstate every day and am worried about engine failure in rush-hour traffic. Dealership indicates the only thing they can do is replace engine at a cost of at least $12,000!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508189February 20, 2023
SERVICE BRAKES, SUSPENSION
from time to time, when stepping on the brakes the whole front end shakes . when this happended i took the 2020 tucson back to the dealer to be checked out. I was told there was nothing wrong with it. and i was just not use to abs. I"m not stupid. i've had many , many cars and suv'''s, trucks with abs. this made me mad. and guess what, it still locks up. i
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507975February 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
FEEL LIKE THE EMEGENCY BRAKE IS GETTING STUCK BUT THE DEALER TELLS ME IM WRONG BUT THEY NEVER TEST DROVE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507989February 18, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
All the lights in the dashboard are on always, also the check engine light as well, and we found a recall issued for these cars campaign 18-01-026, tucson vacuum pump sealant application/ cap replacement (service campaign T3C) date September 2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507799February 17, 2023
VISIBILITY/WIPER
Driver door power window control fails. Window won't go up or down while the window motor in the door can be heard operating. After the failure it is possible to manually pull the window glass up and down in it's track. The glass moves freely in it's track. The weight of the glass is sufficient to prevent the window from remaining closed, ie the glass drops down into the door if it is not held up. Window must be manually wedged or some how mechanically held in the closed position. This is an obvious theft concern if the vehicle cannot be locked. Problem identified; The power regulator drum is a plastic that deteriorates with time. The splines in the drum strip away and the power motor shaft spins freely in the drum, in both directions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507833February 17, 2023
ENGINE
On December 27, 2022 I was driving on the highway (Interstate 64 in Illinois westbound exit 16) and my car's engine failed at around noon. It was working fine that morning. The car started giving a rattling sound and wasn't speeding up and the "low oil pressure" light came on. I got off the highway and as I was turning into a Valvoline the car completely stopped. It has been at a Hyundai dealership in St. Louis for the last month and a half and they do not feel this is something they are responsible for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507552February 16, 2023
ENGINE
Check engine light came on for 2020 Hyundai Tucson; the vehicle has the 2.0 engine. I called Hyundai for service waited 3 weeks for service appt. Service ECM software update completed on 2/13/2023. On 2/15/2023 service light came on again. Advised Hyundai Service dept that the light was on again. There was a recall for 2019 2.0 engines for Exhaust Manafold Catalyst sensor. Advisor stated that bring it in 3 weeks and we will take it for a test drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507641February 16, 2023
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2022 Hyundai Tucson. The contact stated while driving 42 MPH, the vehicle experienced phantom sudden braking. There was no warning light illuminated. The contact disengaged the brake assist feature; however, the feature independently reactivated. The dealer was contacted and informed about the failure but offered no assistance. The manufacturer was contacted, and a case was filed. The approximate failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507662February 16, 2023
SERVICE BRAKES, SERVICE BRAKES, AIR:DISC:ROTOR
The contact owns a 2022 Hyundai Tucson. The contact stated while driving approximately 70 MPH down a mountain, the brake pedal was depressed, and the vehicle started vibrating abnormally. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed that the front brake rotors hot spots. The rotors were turned. The manufacturer was not made aware of the failure. The approximate failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507486February 15, 2023
ENGINE
My wife was driving home. She had taken the highway home when she had suddenly lost power with no warning or indication from the cars dashboard there was no warning lamps or messages explaining why the car lost power and that the car would not turn back on. The vehicle was towed to an independent mechanic where it was determined that the engine was seized up and that the motor needed to be replaced and that the car had no oil in the engine. Which is not possible since the cars Maintenace intervals were maintained. It was also later determined that the oil pan bolt was under tighten due to bad threading on the oil pan and bad oil pan seals. The car will be towed to a dealership for further inspection. This issue presents a possible fire hazard or risk of accident while at high speeds. My wife did suffer a small injury to her forehead after rapid loss of speed from the steering wheel.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11507513February 15, 2023
ENGINE
Check engine light has come on twice AFTER the car was at dealers for the recall about the knock sensor. Dealer states the recall fix was implemented, however the light came on a day or two after the vehicle was in the shop. I believe they installed a new knock sensor but I’m not sure, check engine light was off when I picked it up. It’s been approximately 5 weeks since I’ve gotten it back and the check engine light came on again. Friend had a scanner tool and used it - code indicated it was the knock sensor again. Went to dealer and was told there was nothing they could do because the code was cleared. This is a huge safety issue as I drive CA freeways with cars doing 75 mph- it will run for a limited time but it won’t let you accelerate and will get you to the dealer but you must get it to dealer in a very short window- it’s an engine problem and could put me in extreme danger ⛔️
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507261February 14, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Hyundai Tucson. The contact stated that the front passenger’s side door and the rear driver’s side door would not open remotely or manually, from inside or outside the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 160,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507284February 14, 2023
ENGINE
Massive oil consumption issue that lead to a knocking motor and my wife and kids stranded on the side of the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507213February 14, 2023
ENGINE, SERVICE BRAKES
On Tues Feb 7, 2023, I was traveling at approx 6:50 pm on a suburban street at the posted 35 mph limit. My car started to lose speed, slowing to 27, then about 22-24 mph. I felt as though the engine was misfiring for an unknown reason. Since I was approaching an intersection and needed to make a left-hand turn, I started to depress the brake pedal. With no oncoming traffic, I slowed not quite to a stop, made the turn, but then had extreme difficulty getting the car to accelerate, again with the engine sputtering, chugging like a misfire, and shaking. My vehicle did not seem to go beyond 15 mph, and slowed again as I turned into my destination, about 2-3 blocks from the intersection. I parked and locked the car and was in a store for approximately 10 minutes. When returning to my vehicle, it would not start-the brake pedal could not be depressed at all, it appeared extremely hard. After 1-2 minutes of gently tapping the brake pedal, it loosened and I started the car. I put the car in reverse and it stopped in the middle of the parking lot with cars almost hitting me. I saw Engine Warning lights, Battery Warning lights, and a quick message across the screen but was unable to capture the meaning. After several more attempts, the engine started but was shaking violently, but I could not go beyond 3 mph. The shaking was so strong, items on the passenger seat shifted on the floor. I chose to remain in the parking lot and call Hyundai Bluelink. Since it was dark, I remained in the vehicle with the engine running, but excessive smoke billowed from the rear of the car. It was towed to Gerald Hyundai in North Aurora. After 3 days the dealer could not find any issue, however, I refused to take the car back, as I could recall it misfiring in previous weeks but unfortunately dismissed it. I requested a Technical Case File be opened at the Dealer. I still do not have my car after 1 week. This is a very serious issue and I am aware other owners have experienced it as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506978February 13, 2023
ENGINE, STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
two things....my back passenger side door just stopped opening...you cannot open from inside nor can you open from outside... won't open at all and now I notice the window 'sticks' I have to put it down and then it will go up slowly. 2nd this car burns through oil and I have seen other complaints regarding this from others online as well. I have to have an extra container of oil to use once every other week and now the muffler is smelling bad no oil can light ever when on but when I bought it used, about 3 weeks later the engine light came on and it started to knock. I went to a Jiffy Lube and they said "you have no oil" there are no spots at work or my driveway! This engine is a joke
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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