GMC Terrain Complaints

3,167 consumer complaints on file.

#10711994April 21, 2015
POWER TRAIN
WE BOUGHT THIS AND HAD IT THREE MONTHS WHEN THE TRANSMISSION WENT OUT AT LESS THAT 80000 MILES. IT LOST POWER AND ALSO HAD LOST OIL AFTER JUST HAVING THE OIL CHANGED. SUPPOSEDLY IT WAS "DRY" AND ALSO NO TRANSMISSION FLUID. IT HAD JUST BEEN SERVICED AND HAVE THE PROOF OF SERVICING. IT TOOK US THREE MONTHS TO FIND A TRANSMISSION TO PUT IN IT, SINCE WE WERE STILL MAKING PAYMENTS ON IT!! HAD TO GET A RENTAL CAR FOR THREE MONTHS. IT WAS A NIGHTMARE. WE BOTH BELIEVE THAT GM KNOWS THIS VEHICLE MAKE AND MODEL TRANSMISSIONS ARE FAULTY. WE WERE VERY DISAPPOINTED. WE HAD OWNED A JIMMY WITH 300000 MILES ON IT. VERY DISAPPOINTED IN THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703844April 6, 2015
ELECTRICAL SYSTEM
GMC REFUSES TO HELP. I AM CONTACTING BECAUSE I OWN A 2012 GMC TERRAIN AND WE JUST STARTED HAVING ISSUES WITH OUT RADIO WHERE IT WILL TURN ON EVEN WITH THE CAR OFF. OUR GMC DEALER SAID THAT THEY HAVE SEEN THIS ISSUE ALOT AND SINCE MY VEHICLE JUST CAME OUT OF WARRANTY IN FEB. IT WILL COST US $150. WHAT CAN WE DO SINCE THIS IS A FAULT IN THE RADIO FLASHING NOT SOMETHING WE HAVE DONE. IF THE RADIO TURNS ON WHILE THE CAR IS OFF WHAT ELSE WILL START DOING THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703927April 6, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE SWITCHING LANES IN TRAFFIC ( AROUND 15 MPH), THE VEHICLE SHUT OFF (INCLUDING RADIO GAUGES AND ENGINE). PUT ON HAZARDS, SWITCHED FROM DRIVE TO PARK, AND RESTARTED THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703357April 2, 2015
ENGINE
I WAS AT A BUSY INTERSECTION WITH MY 19 MONTH OLD SON AT 5:00PM ON FRIDAY, MARCH 27, 2015 WHEN MY CAR JUST DIED ON ME. AFTER HAVING IT TOWED TO A NON GMC SERVICE STATION, THEY INFORMED ME THAT I HAD NO OIL IN MY CAR. I WAS TAKEN BACK BY THIS BECAUSE IT HAD NOT EVEN BEEN 1500 MILES SINCE MY LAST OIL CHANGE AND I HAD NO WARNING AT ALL, MY OIL LIGHT OR CHECK ENGINE LIGHT NEVER CAME ON IN MY CAR BEFORE IT DIED. I HAVE BEEN MORE THAN UP TO DATE ON EVERY OIL CHANGE SINCE I HAVE OWNED THE CAR IN SEPTEMBER OF 2013. DUE TO NO OIL IN MY CAR, THERE WAS EXTENSIVE DAMAGE TO THE ENGINE RESULTING IN ME HAVING TO REPLACE THE ENGINE IN MY CAR. GMC INFORMED ME THAT THIS IS NOT A RECALL AND IT SHOULD BE!!! THIS IS COMPLETELY DANGEROUS AND GMC WILL NOT REIMBURSE ME FOR THE ENGINE THAT I HAVE TO PUT IN MY CAR EVEN THOUGH THIS WAS NOT CAUSED BY ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702771March 31, 2015
ELECTRICAL SYSTEM
I PURCHASED THE VEHICLE 12/13/09. BEGINNING AROUND 3/26/10, I FIRST NOTICED THAT MY HATCHBACK WAS OPEN WHEN I WENT TO GET IN TO GO TO WORK, AND IT HAD BEEN PARKED OVERNIGHT. THIS HAS HAPPENED IN THE VICINITY OF 15-20 TIMES SINCE THAT DATE. I THOUGHT SOMEHOW I WAS ACCIDENTALLY PUSHING THE RELEASE BUTTON ON THE KEY; HOWEVER, I OFTEN WOULD NOT HAVE HAD THE KEY IN HAND OR IN MY POCKET TO DO SO ACCIDENTALLY. IT LAST HAPPENED ABOUT 2 WEEKS AGO, I WALKED OUT TO MY PARKED TERRAIN IN THE GARAGE AT MY APARTMENT, AND THE LIFTGATE WAS WIDE OPEN. NOTHING HAS BEEN STOLEN YET, BUT I AM CAREFUL NOT TO LEAVE ANYTHING IN IT OR AT LEAST IN SIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701877March 26, 2015
VISIBILITY/WIPER
DRIVING DOWN I5 DURING A DOWNPOUR WHEN THE DRIVERS SIDE WINDSHIELD WIPER WENT OFF THE SIDE OF THE WINDSHIELD. SKIRTED TRAFFICTO BRING THE CAR TO THE SIDE OF THE ROAD AND MOVED THE WIPER BACK ONTO THE WINDSHIELD. WIPERS WOULD NO LONGER WORK. TOWED OFF INTERSTATE TO THE NEAREST DEALERSHIP WHERE THEY STATED THE WIPER TRANSMISSION WAS "BROKEN" AND THEY REPLACED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701449March 24, 2015
ENGINE
TL*THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH AND APPROACHING A STOP LIGHT, THE VEHICLE REVVED UP TO 10,000 RPM'S AS THE ENGINE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL AND EXTERIOR LIGHTS FAILED. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. UPDATED 5/19/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701021March 23, 2015
ENGINE, VEHICLE SPEED CONTROL
TO WHOM IT MAY CONCERN, YESTERDAY, 3/22/15, MY WIFE AND I WERE DRIVING WHILE CAROL TOOK HER FOOT OFF THE GAS PEDAL AS WE WERE APPROACHING A STOP LIGHT. AT THAT TIME THE CAR STARTED ACCELERATING. IS THIS A NEW PROBLEM OR HAS IT BEEN REPORTED BEFORE? WHO DO I CONTACT TO INVESTIGATE THIS ISSUE AND ENSURE THAT MY VEHICLE IS SAFE? MY DAUGHTER BOUGHT A 2014 GMC TERRAIN LAST YEAR AND I'M CONCERNED ABOUT HER VEHICLE AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695532March 20, 2015
AIR BAGS, SEAT BELTS
I WAS PULLING INTO A PARKING SPOT ON MONDAY NIGHT AND JUST BRUSHED THE CURB WITH THE FRONT PASSENGER TIRE. AFTER I CAME TO A STOP, THE SIDE AIRBAGS DEPLOYED. THE SERVICE STABILITRAK LIGHT COMES ON AND OFF AS WELL AS ALL OTHER DASH LIGHTS FLICKERING AS THE RADIO TURNED OFF AND THE POWER STEERING GOES OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695456March 19, 2015
ELECTRICAL SYSTEM
WE HAVE A 2010 GMC TERRAIN AND THE HATCH DOOR OPENS ON ITS OWN. IT OCCURS WHILE PARKED AND WHILE DRIVING, HAPPENING SEVERAL TIMES A WEEK AND OFTEN SEVERAL TIMES A DAY. WE HAVE CLOSED AND LOCKED THE DOOR/CAR WITH THE BUTTON IN THE CAR, WITH THE KEY AND MANUALLY AND IT STILL OCCURS. THE HATCH LATCH HAS BEEN REPLACED BUT THE PROBLEM CONTINUES. NOT ONLY COULD SOMETHING FALL OUT OF THE BACK AND CAUSE AN ACCIDENT, IT LEAVES US OPEN TO THEFT AS WELL AS BEING A NUISANCE AND A WORRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693055March 9, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TERMINAL CABLE ENDS AND BATTERY NEEDED TO BE REPLACED DUE TO CORROSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693137March 9, 2015
ENGINE, FUEL/PROPULSION SYSTEM
2010 GMC TERRAIN STARTED MAKING A RATTLING NOISE AND SHAKING A STOP, LIKE A ROUGH IDLE, TOOK IT TO THE DEALERSHIP TO GET IT FIXED UNDER WARRANTY, HAD TO REPLACE WATER PUMP, BALANCE SHAFT CHAIN AND TENSIONER REPLACED INTAKE AND EXHAUST. CAMSHAFT POSITION ACTUATORS AND BOLTS REPLACED HIGH PRESSURE, FUEL PUMP REPLACED V/C GASKET TIMING CHAIN TENSIONER AND LEFT TIMING CHAIN GUIDE. THAT WAS REPLACED 09/07/13 IN WARRANTY. NOW IT IS 3/09/15 AND THE SAME PROBLEMS HAVE COME UP AGAIN AND MY CAR IS CURRENTLY IN THE SHOP AT THE DEALERSHIP , THAT MEANS THERE IS A SERIOUS PROBLEM WITH THIS MAKE OF ENGINE AND IT SHOULD BE RECALLED BEFORE SOMEONE GETS HURT BECAUSE OF IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692711March 7, 2015
WHEELS
I WAS DRIVING UP A SLUSHY HILL AND HAD TO STOP MIDWAY UP THE HILL. ONCE I PROCEEDED UP THE HILL MY CAR JUST SPUN TIRE,SO I PUT THE CAR IN REVERSE AND BACKED BACK DOWN THE HILL. I THEN DROVE TO WORK AND PARKED MY CAR. WHEN I STARTED MY CAR TO LEAVE WORK THE SERVICE AWD ALERT CAME ON. THIS IS THE SECOND TIME SINCE DEC. 2013 THAT THE AWD HAS GONE OUT IN MY VEHICLE. I LIVE IN AN AREA WHERE SNOW IS PREVALENT AND PURPOSELY BOUGHT AN AWD VEHICLE FOR PEACE OF MIND AND NOW FOR THE SECOND TIME IT IS OUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692212March 5, 2015
STEERING, SERVICE BRAKES
WHILE MAKING A RIGHT TURN AT THE BOTTOM OF A FREEWAY OFFRAMP THE KEYS ON THE KEYRING ATTACHED TO THE KEY IN THE IGNITION GOT STUCK IN THE STEERING WHEEL. THIS BRIEFLY PREVENTED ME FROM EXITING THE TURN, AND THEN WHEN THE KEYS BROKE FREE THE CAR HAD TURNED ITSELF OFF!! I HAD NO POWER STEERING, NO POWER BREAKS AND NO HEADLIGHTS. I WAS ON A SLIGHT DOWNGRADE AND WAS ABLE TO COAST TO THE NEXT BLOCK WHERE I TURNED RIGHT OUT OF TRAFFIC BEFORE COMING TO A FULL STOP. I WAS THEN ABLE TO RESTART THE CAR AFTER PUTTING INTO NEUTRAL (OR PARK, DON'T REMEMBER). THE KEYCHAIN THAT GOT STUCK WAS FROM ENTERPRISE RENTAL AND HAD 2 KEY-FOBS ON IT PLUS A PLASTIC ID TAG ON A SMALL WIRE RING. THIS, COMBINED WITH THE POOR PLACEMENT OF THE IGNITION SWITCH, HAS RESULTED IN MY HITTING THE KEYS WITH MY HANDS WHILE STEERING SEVERAL TIMES SINCE RENTING THE CAR 5 DAYS AGO. THE IGNITION SWITCH IS LOCATED VERY CLOSE TO THE WHEEL AND THE IGNITION KEY WHICH STICKS OUT OF THE LARGE KEY-FOB IS VERY CLOSE TO THE STEERING WHEEL EVEN WITHOUT OTHER KEYS ON THE RING. TESTING THIS IN MY DRIVEWAY IT IS VERY EASY TO TURN THE CAR OFF WHILE IN DRIVE. VERY SCARY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692236March 5, 2015
SEAT BELTS
TL*THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE DRIVERS SIDE SEATBELT HAD A METAL PRONG PIECE THAT FRACTURED NEAR THE SEATBELT CAUSING THE SEATBELT TO PREMATURELY DETERIORATE. THE CONTACT INDICATED THAT THE BELT BUCKLE ANCHOR MAY FRACTURE AT ANY TIME DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V623000 (SEATBELTS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691930March 3, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
DURING A NORMAL COMMUTE ON ROUTE ON 2/15 RECEIVED ABOUT 3 MILES INTO THE DRIVE RECEIVED A WARNING ERROR - LOSS OF ENGINE POWER AND THE CAR WOULD NOT ACCELERATE. THE CAR STARTED SHAKING VIOLENTLY AND RECEIVED A STABILITITRAK ERROR. THE CAR WAS PULLED TO THE SIDE OF THE ROAD AND PLACED IN NEUTRAL. THE SHAKING BECAME WORSE AND THE CAR WAS SHUT OFF. AFTER TWO MINUTES THE CAR WAS STARTED AGAIN, WITH NO ISSUES AND WAS DRIVEN 6 MORE MILES WITHOUT ISSUE. AFTER 6 MILES OF DRIVING THE SAME ENGINE POWER WARNING AND STABILITRACK ERROR CAME BACK. THE CAR WAS VIOLENTLY SHAKING AND THE DRIVER SHUT IT OFF. IT WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP RECEIVED ONE CODE FOR THE THROTTLE SENSOR POSITIONER. THE CODE WAS RESET AND A LOOSE CONNECTION WAS DIAGNOSED AS THE FAULT AND RETURNED TO OWNER. FIVE DAYS LATER THE CAR WAS STARTED IN THE GARAGE. UPON STARTUP IT STARTED AGAIN TO SHAKE VIOLENTLY. THE CAR WAS PUT IN REVERSE AND BEGAN TO SHAKE VIOLENTLY AND THE DRIVER RECEIVED A STABILITRAK WARNING LIGHT. THE CAR WAS SHUT OFF AND WAS AGAIN TOWED TO THE DEALERSHIP. THE DEALERSHIP FOUND TWO CODES CRANK POSITION SENSOR AND MISFIRE. THE CAR WAS DRIVEN FIVE MILES WITH NO ISSUES. THE DEALERSHIP CANNOT LOCATE THE ROOT CAUSE OF THE PROBLEM. THIS UNDIAGNOSED ISSUE POSSES A SEVERE SAFETY RISK TO THE OWNER OF THE CAR AND FAMILY IF IT WERE TO OCCUR AGAIN WHILE DRIVING IN CONGESTED TRAFFIC OR ON A HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689905February 23, 2015
ENGINE
I WAS TRAVELING DOWN THE ROAD WITH MY FAMILY IN THE VEHICLE WHEN ALL OF A SUDDEN THE VEHICLE DECELERATED AND STARTING VIBRATING AND OPERATING ROUGHLY. THE STABILITRAK/REDUCED ENGINE POWER TROUBLE LIGHT WAS DISPLAYED. THIS CERTAINLY BECAME AN IMMEDIATE SAFETY CONCERN BECAUSE THE VEHICLE COULD ONLY ACCELERATE TO 15 TO 30 MPH. I WAS ABLE TO MANAGE THE PROBLEM LONG ENOUGH TO RETURN HOME, WHICH WAS ONLY A FEW MILES AWAY FROM THE ONSET. I HAVE ALWAYS HAD PERFORMED THE REQUIRED SCHEDULED MAINTENANCE ON THIS VEHICLE. HOWEVER, SINCE PURCHASING THIS VEHICLE NEW IN 2011 AND EXPERIENCING MULTIPLE RECALLS AND A AIR BAG SAFETY ISSUE AND NOW THIS, I HAVE BECOME CONCERNED ABOUT THE RELIABILITY AND SAFETY OF THIS VEHICLE. THE VEHICLE HAS ONLY 61,000 MILES ON IT AND SHOULD NOT BE EXPERIENCING THIS TYPE OF PROBLEM. I BELIEVE GMC CORPORATION SHOULD MAKE A CONCERTED EFFORT TO RECALL ANY OF THEIR VEHICLES WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689848February 22, 2015
FUEL/PROPULSION SYSTEM
WHEN THE GMC TERRAIN IS FIRST STARTED IN THE MORNINGS THE VEHICLE "MISSES" FOR ABOUT 5 SECONDS. IT SOUNDS LIKE THERE IS CONDENSATION IN THE FUEL LINE. AFTER ABOUT 5 SECONDS THE VEHICLE SMOOTHES OUT AND RUNS NORMAL. THIS HAPPENS ALMOST EACH AND EVERY MORNING. IT DOES NOT HAPPEN ANY OTHER TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10684316February 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE ANTI COLLISION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689462February 19, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY AT 60 MPH AND ALL OF A SUDDEN LOST POWER. THE REDUCED POWER AND CHECK STABILITRAK MESSAGES APPEARED ON THE SCREEN. I PULLED OVER TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. I IMMEDIATELY TRIED STARTING THE VEHICLE AGAIN AND IT DID, SO WENT ON MY WAY. GOT DOWN THE ROAD ABOUT THREE MILES AND THE SAME THING, SO PULLED TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. I TRIED TO START THE VEHICLE, BUT THERE WAS NO RESPONSE, EVERYTHING WAS DEAD. I WAITED SEVERAL MINUTES AND TRIED AGAIN AND IT STARTED. I CONTINUED ON MY WAY AND DIDN'T HAVE ANYMORE TROUBLE GETTING TO MY DESTINATION. A COUPLE OF DAYS LATER, THE SAME THING HAPPENED EXCEPT WHEN I TRIED TO TURN THE VEHICLE OFF, IT CONTINUED TO RUN VERY ROUGHLY AND THEN FINALLY SHUT OFF. IT DID START AGAIN AND HAD THE ENGINE LIGHT ON. I'VE HAD THE VEHICLE TO THE LOCAL GMC DEALER WHEN THE FIRST INCIDENT HAPPENED, HOWEVER WHEN THEY TRIED TO READ THE CODES, THERE WERE NO CODES TO READ EVEN THOUGH THE ENGINE LIGHT WAS ON. I WAS TOLD EVERYTHING CHECKED OUT FINE. I WAS DOWN THE TO DEALER AGAIN TODAY WITH THE ENGINE LIGHT ON AGAIN, BUT BEFORE THEY COULD CHECK IT OUT, THE ENGINE LIGHT HAD GONE OUT. TO ME THIS IS A VERY SERIOUS PROBLEM AS IT CAN VERY EASILY CAUSE AN ACCIDENT. SO FAR I'VE BEEN LUCKY THAT I HAVEN'T LOST THE POWER STEERING OR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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