Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11432057September 7, 2021
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Keep getting service stabilitrak
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431781September 5, 2021
SERVICE BRAKES
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431780September 5, 2021
SERVICE BRAKES
1,992 miles. Two times when applying brakes hard the vehicle pulled hard to the right. Both times I narrowly avoided hitting the vehicle in front of me. I went to the service department they did a test drive and were unable to duplicate the issue. They checked the brake pads and rotors and stated all look normal. In addition they did a multi-point inspection. 6,253 miles. Again applying brakes hard the vehicle pulled hard right. Days later the brakes were spongy and then that lead up to the brakes going to the floor board. I went to the service department where they did a test drive and found that they were going to the floor board. They ran a diagnostic check and found the master cylinder were causing concern. They installed sl-n-cylinder kit (04649-95414) and n-fluid (08800-bopckt) They replaced brake master cylinder and reset the operation. Lop=2440100 L=1.10 L=0.50 to bleed system. They did a multi-point inspection. They indicated caused by scheduled maintenance. With all incidents no warning lights were showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429509August 17, 2021
SEAT BELTS
This vehicle was sold to me with only one buckle fastener in the backseat when there’s three seatbelts. It somehow passed General Motors and the dealerships as a “safe vehicle”. I’ve been trying to get in contact with a manager since the beginning of this year and received no response. I’ve included photos of the multiple attempts of contact and back seat with only one buckle. I want the car to be taken back immediately as the dealership is careless and unresponsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428327August 9, 2021
SEAT BELTS, ELECTRICAL SYSTEM
#1 - Safety Issue of the Passenger Rear Door's Lock will not lock/unlock (button will not go up and down) to be able to get in or out of car from the back seat - the 'motor'? can be heard engaging when either the door lock/unlock button is pressed or the key fob is pressed to lock/unlock - but the button is stuck in a position that you cannot pull it up to get in or out of the car. ------ #2 - Safety Issue of the Back Seat Safety Belts near door continues to twist within an area that cannot easily be gotten to, causing the Safety Belt to not be able to be pulled out or retract - making them unable to be used, as they are jammed and cannot fit around a person to lock into the clasp to hold them into the back seat. Safety Issue of the Passenger Rear Door's Lock will not lock/unlock (button will not go up and down) to be able to get in or out of car from the back seat - the 'motor'? can be heard engaging when either the door lock/unlock button is pressed or the key fob is pressed to lock/unlock - but the button is stuck in a position that you cannot pull it up to get in or out of the car. Both incidents occurred after Purchase in November, 2020 at First City Used Auto, Gonic NH and they would not claim responsibility to fix, despite both issues being Safety Issues/Defects of Car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427196July 30, 2021
SUSPENSION
We purchased the vehicle June 1, 2021. We started hearing a popping noise when being driven. Sometimes it was often and sometimes every now and then. The trax is in the shop as of now. We were told there was a crack in the frame. They said they would weld the area, but it would take time. Car had to be taken apart piece by piece. I asked them what would cause the problem. I was told it was when the car was turned sharply. I have talked to several people and I was told that did not sound right. A sharp turn should not make the frame crack. I wanted the frame changed. They said they would weld it and it supposedly be good as new. I do not feel comfortable driving a vehicle with a welded frame. I think it is a safety risk for me or anyone else to drive it. This our only car we have. They weren't even going to give me a loaner car to use until I made some calls and finally got one. They car is a 2019 and has less than 20,000 miles on it. I don't think this problem should have happened on a car this new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426122July 23, 2021
POWER TRAIN
Turbo coolant pipes leaking No check engine light no warning noticed anti freeze on driveway.Seems like there is a lot of this happening. Glad I was home and not far away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425459July 19, 2021
STRUCTURE:BODY
UNKNOWN. On July 16, 2021 as I was about to enter my vehicle, I pulled open the driver door, and it scraped across my left calf. It definitely hurt, but I didn't think anything more of it. When I arrived at my destination I noticed a blood spot on my jeans. At that point there wasn't much I could do. So, when I got home (about 3-1/2 hours later) I looked at the wound (certainly not serious), put some disinfectant and a band aid on it. This was not the first time for this to happen. My greater concern is for children who may be standing too close to the vehicle when the door is pulled open. Thank you for your anticipated attention to this matter. Unfortunately, I seem to be unable to attach the photos that I took.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11425196July 16, 2021
SERVICE BRAKES, TRACTION CONTROL SYSTEM
The contact owns a 2018 Chevrolet Trax. The contact stated while driving at unknown speeds, the vehicle stopped independently with the traction control warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 58,240.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422765June 29, 2021
ELECTRICAL SYSTEM
Multiple warning lights came on. Check engine, stabilatrak among others. Car got hard to steer and lost power. Very dangerous while driving on a highway. Pulled into a local repair shop because vehicle was unsafe to drive. They ran a diagnostic test and couldn't find anything. They said take it to a dealer. Barely Made it to the dealer. Left car. They said it was fixed. Happened again within a week. Took it back. They had the car for about 4 weeks. They fixed it. Ran fine until Sunday June 27 and did the same thing. Got it home. Had to drive very slow. It is now at the dealer again. This seems to be a problem with this vehicle as seen by researching the symptoms. The fact that it is so dangerous should make this a recall,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420904June 14, 2021
ENGINE, VEHICLE SPEED CONTROL
I Brought This Car As Is Bical Auto Mall. (The Dealership), I Took The Car To Get Checked Out The First Time And It Had A Weak Battery And I Had To Constantly Get A Boost To Drive My Car 2 Weeks Later I Was Advised To Go To A Gm Dealer Because My Engine Light Was On, The Mechanic Explained Something Was Wrong With The Valve And It Was A Leakage. A Few Day Later My Engine Light Turned On Again And I Had The Same Problem But Only This Time The Car Started Surging And Stalling Out Every Time I Stopped. I Returned To The Gm Dealer Again & The Problem Is Still Ongoing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420250June 9, 2021
STRUCTURE:BODY
The paint is pealing off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419728June 5, 2021
STEERING, SUSPENSION, ENGINE
Tires, suspension, water pump, water pump belt, thermostat alignment very often change tires because of alignment
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419641June 4, 2021
SERVICE BRAKES
The contact owns a 2019 Chevrolet Trax. The contact stated that the brakes failed. When the contact drove at 30 mph, the vehicle in front of the contact made a sudden stop for a vehicle that was making a left turn. The contact engaged the brake pedal and the brake pedal failed to move down to slow the vehicle down, and to bring the vehicle to a complete stop. The contact proceeded and came to a stop when it crashed into the vehicle in the front rear and airbags did not deploy. Seat belts did not lock up. The vehicle was taken to an unknown mechanic. However, the mechanic did not provide the contact a diagnostic for the brake system failure. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 8,200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11414926May 3, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT STATED THAT THE PIN IN THE FRONT PASSENGER'S SEAT BELT FRACTURED AND WAS UNABLE TO SECURE AN OCCUPANT WHILE SEATED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED CAMP CHEVROLET CADILLAC (101 E MONTGOMERY AVE, SPOKANE, WA 99207, (509) 456-7890) HOWEVER, THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,389. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414685May 1, 2021
UNKNOWN OR OTHER
AC NO LONGER WORKS. AC ONLY BLOWS WARM AIR NO COOL AIR. THREE YEARS IS VERY SOON FOR A CAR TO HAVE ISSUES WITH THE AIR CONDITION. THERE IS NO AC. THE HEATER WORKS FINE. HOWEVER, WHEN I TURN ON MY AC THE CAR VIBRATES AND MAKES A GRINDING SOUND. FEELS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414463April 29, 2021
UNKNOWN OR OTHER
THE CAR WAS ABLE TO BE DRIVEN WITHOUT THE KEY IN CLOSE PROXIMITY. ONE INCIDENT HAPPEND AND THE KEY WAS LEFT IN A FRIENDS CAR. I WAS ABLE TO DRIVE THE CAR TO MY NEXT LOCATION AND ONLY NOTICED WHEN I WENT TO START THE CAR UP AGAIN. THE SECOND INCIDENT HAPPEND AFTER SOMEONE ELSE USED MY CAR. I FOUND THE KEY AT HOME AND HAD TO TAKE THE KEY TO THE CAR TO BE RETRIEVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412783April 19, 2021
ELECTRICAL SYSTEM, POWER TRAIN, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
-BACKUP CAMERA SENSOR SOUND STOPPED WORKING AROUND 55K MILES -WE BOUGHT OUT CAR BRAND NEW THREE YEARS AGO THIS MONTH, AND THE TURBO UNEXPECTEDLY CRACKED SOMEWHERE BETWEEN 68K-69K MILES. IT'S RELEASING A HORRIBLE SMELL IN THE CAR. NO CHECK ENGINE LIGHT IS COMING ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412809April 19, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2020 CHEVROLET TRAX. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AS NEEDED. THERE WAS NO WARNING LIGHT ILLUMINATED. COVERT CHEVROLET BUICK GMC (702 TX-71, BASTROP, TX 78602) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND DIAGNOSED THAT 3 OF THE FOUR CYLINDER WAS MISFIRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TRADE THE VEHICLE IN ON A NEWER VEHICLE. THE FAILURE MILEAGE WAS 20,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407562April 12, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I DROVE MY TRAX YESTERDAY WITH NO PROBLEMS WHATSOEVER, THIS MORNING I GET INTO MY VEHICLE AT HOME, START THE CAR AND WITHIN TWO MINUTES, ITS FULL OF SMOKE COMING FROM UNDER THE HOOD, THE ENGINE LIGHT COMES ON AND THE FRONT OF THE TRAX STARTS MAKING HORRIBLE NOISES AND SHAKING. I TURN THE CAR OFF AND LET IT SIT FOR A FEW MINUTES, TRY TO START IT UP AGAIN AND IT WILL NOT TURN OVER. THERE ARE NO FLUIDS ON THE GROUND, NO WIRING THAT I COULD SEE UNDONE, NOT SURE ON WHAT THE PROBLEM IS. I DO HAVE IT BEING TOWED TO A CERTIFIED DEALERSHIP TO GET IT LOOKED AT AND PRAYING FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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