Chevrolet Trax Complaints

293 consumer complaints on file.

#11758819August 22, 2026
ENGINE
My 2024 Chevrolet Trax is currently operating with a suspected internal engine defect tied to active Safety Recall A242435780. On 7/27/2026, Michael Hohl Chevrolet performed the software patch for this recall. However, severe internal engine noise remains. On my official repair order, the Shop Foreman test-drove the vehicle and explicitly documented: 'suspects could be something internal will need further diagnostics. Despite this documented internal engine concern tied to a federal safety recall, GM Corporate (Case #[XXX] (tel:[XXX])) and the dealership refuse to cover the diagnostic engine teardown. GM Customer Assistance formally told me to stop driving if the noise worsens, shifting the safety liability to me while refusing to remedy the defect. A sudden internal engine failure while driving will result in an immediate loss of motive power, power steering, and braking assistance, creating a severe crash hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758763August 22, 2026
ELECTRICAL SYSTEM
Total blackout. Lost all electronics, engine shut off and power steering gone while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758259August 20, 2026
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2021 Chevrolet Trax. The contact stated that while starting the vehicle and then driving at an undisclosed speed, the instrument cluster intermittently went blank. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758165August 20, 2026
ELECTRICAL SYSTEM
The instrument cluster and center console display intermittently appears to lose power, although in at least one incidence, the back-up camera display still worked while in reverse. Without instruments it is impossible to determine speed which can be hazardous. The vehicle is scheduled to be looked over by the dealer on 8/21/26. To my knowledge, there have not been any symptoms or warning signs prior to any of the incidents where a power loss occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756122August 11, 2026
UNKNOWN OR OTHER
Faulty air condenser. Condenser had a hole.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755953August 10, 2026
SEAT BELTS
In the last three weeks, I have received a warning that Service Safety Restraint System: Your airbags or seat belt may not work properly during a crash. Schedule service soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755631August 8, 2026
ELECTRICAL SYSTEM
Headlight Issue While driving at night on a dark country road the headlights all of a sudden reduced visibility to about 5 feet and had a blacked out dead spot (like a dark shelf). We had to drive roughly 25 miles with this limited visibility which was extremely dangerous and nerve racking. The visibility range improved the next day but the dead spot (shelf) is still visible and visibility is still poor and limited to about 100 feet. This still makes night driving very difficult and dangerous. I contacted dealership regarding issue and all they did was raised the headlights 3 inches. This only raised the dead spot up a little bit but is still visible. I notified them a second time and no action was taken because there was no recall for this issue on vehicle.In 2022 models there was a recall for the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755544August 7, 2026
FUEL/PROPULSION SYSTEM
The check engine light illuminated on my 2024 Chevrolet Trax at 36,883 miles. An authorized Chevrolet dealer, Advantage Chevrolet of Bridgeview in Bridgeview, Illinois, diagnosed a failed evaporative emission canister purge pump and replaced it on August 6, 2026. I paid $729.46 out of pocket. I am filing this complaint because General Motors has already identified this exact part as defective and extended warranty coverage for it — but not for my model year. The part installed in my vehicle, shown on my invoice, is GM part number 25207556. That part number is listed by name in the Parts Information table of GM Special Coverage bulletin N242484740, which identifies four interchangeable evaporative emissions canister purge pumps: 12741165, 12741163, 25207556, and 12726033. That bulletin extends coverage on this component to 15 years or 150,000 miles for the 2022 Chevrolet Trax, 2022 Silverado 1500, 2022-2023 Blazer, and multiple Buick, Cadillac, and GMC models. A prior program covered 2020-2021 vehicles. My 2024 Trax failed with the same part number GM covers for fifteen years on the 2022 Trax. The failure occurred at 36,883 miles — five days after my 3-year bumper-to-bumper warranty expired on August 1, 2026, based on an in-service date of August 1, 2023. The failure illuminates the malfunction indicator lamp, which masks any other diagnostic trouble code that may set behind it, increases evaporative hydrocarbon emissions, and causes automatic failure of Illinois OBD-based emissions inspection. GM has now issued purge pump coverage extensions twice, for 2020-2021 and again for 2022-2023 vehicles. The same component is failing on 2024 vehicles at comparable mileage. I believe the defect extends to the 2024 and later model years and that coverage should be extended accordingly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755468August 7, 2026
VEHICLE SPEED CONTROL
The contact owns a 2026 Chevrolet Trax. The contact stated that upon pulling into a parking space and depressing the brake pedal, the vehicle unintendedly accelerated, crashed into a pole, and then stopped. An unknown warning light was illuminated after the crash. The contact stated that the driver’s side air bag deployed. The contact sustained soreness and bruises from the seat belt. The contact was transported to the hospital by ambulance and was placed under observation. A Police report was filed. The vehicle was towed to a tow lot and was then towed to a Collision Center by the insurance company. The vehicle was not yet evaluated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11754906August 5, 2026
SUSPENSION
At 38,000 miles the right sway bar stabilizer linker failed and required replacement. This was inspected by a manufacturer associated dealer mechanic. No other symptoms or warning lamps prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754819August 4, 2026
UNKNOWN OR OTHER
The infotainment system CarPlay repeatedly crashes mid-drive. Losing mapping information and attempting to pull them up again while driving is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754720August 4, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
I was at a complete stop with my foot all the way down on my brake, sitting in traffic, and my car started rolling forward against my will. I pressed down on my brake again and the car did not stop. I almost rolled into the car in front of me. The forward collision warning did not sound. I put my car in park and it still did not stop. I then put it into reverse to avoid rolling into the car in front of me. The car stopped. I put it back in drive, and the car jolted forward and the brakes continued to work. I have since taken it in and the master cylinder was failing. My brakes were only working sometimes. I am incredibly lucky that this happened when my car was stopped and not at a high speed, on the freeway, or in an area where I could have accidentally hit a pedestrian. At the time of the incident, no lights have every been/were lit up on the dash alerting me to an issue or failure with the car. The problem was confirmed and reproduced at the dealership. The master cylinder has been replaced and the brake system update has been completed. I want to reiterate how incredibly ridiculous and dangerous this could have been. It is unacceptable that this is not a formal recall as I have been notified that there is general knowledge of this problem. I have 2 small children that were in the car with me and this could have ended very differently had the conditions been different.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754170August 1, 2026
ENGINE
Saw smoke coming from an under the hood, pulled over opened hood and there were flames all across the top of the engine. Immediately evacuated the vehicle within seconds the vehicle was engulfed in flames and exploded several times. Total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11752726July 24, 2026
LATCHES/LOCKS/LINKAGES
The contact owns a 2026 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the hood independently unlatched and opened. The contact stated that the driver's side and passenger's side fenders were damaged. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751150July 17, 2026
STEERING, SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2026 Chevrolet Trax. The contact stated that while driving 35 MPH, the messages “Service Stabili-track” and “Steering Assist Reduced” were displayed. The vehicle was difficult to control while driving. The vehicle was taken to the local dealer, where it was diagnosed and determined that the driver's side wheel speed sensor was not properly secured in the hub. The vehicle was test-driven for six miles. The dealer properly secured the wheel speed sensor inside the hub. The bolt was replaced and repaired. The manufacturer was notified, and a case was opened. The failure mileage was approximately 32.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750739July 16, 2026
ENGINE
We were driving on the highway when the Trax suddenly made a popping sound, all the electric went off, and then the engine cut off. We lost control of steering for a bit, we're able to get to the side of the road. We had the car towed to the local Chevrolet dealer for diagnostics. The service manager informed me the engine is unrepairable due to a hole in the engine block, likely where the engine threw a rod. In order to get the engine replaced we have to have it towed to a second dealership, which we are in the process of doing now. I just purchased this vehicle 3 weeks ago without knowing this issue was a possibility
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750734July 16, 2026
POWER TRAIN
catastrophic internal failure (e.g., connecting rod issue punching the block),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750423July 14, 2026
AIR BAGS
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 25-35 MPH, the front center of the vehicle crashed into the center rear end of another vehicle; however, the air bags failed to deploy. The contact was distracted by an ambulance approaching and did not notice that the vehicle in front had braked. No warning lights were illuminated. A police report was filed. The contact sustained a fractured rib, struck her head on the steering wheel, had a nose bleed, laceration to the lips, and bruised cheeks. The contact previously had rib surgery, which the doctors were concerned about due to the impact. Medical attention was needed. The contact researched and was made aware of an undisclosed recall; however, the VIN was not under recall. The vehicle was towed to a tow yard to be diagnosed; however, the vehicle was not yet diagnosed. The mechanic stated that the vehicle might be a total loss, but the insurance company had not yet declared the vehicle a total loss. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 11,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11749936July 13, 2026
STEERING, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 35 - 50 MPH, the message that an update was needed was displayed. The contact selected to complete the update later; however, the computer system continued to perform the update, causing all indicators, screens, and displays to black out. The contact was able to drive to the residence. The following morning, the systems operated correctly, and the update had completed. While attempting to turn off the vehicle, the radio failed to turn off at the same time. The contact had to first turn off the radio manually. While driving approximately 40 MPH, the message “Power Steering Fluid Low - Drive with Care” was displayed. The contact was able to make it to a stoplight after idling and then attempting to make a left turn, but the vehicle failed to exceed 6 MPH. The contact drove to Auto Zone. A certified mechanic confirmed that the power steering fluid was low. The certified mechanic diagnosed the vehicle, and the check engine warning light was displayed. The contact confirmed that the warning light was illuminated; however, when the mechanic inspected the vehicle, the warning light was no longer illuminated. The vehicle was not repaired. The dealer was informed of the issue and was unable to provide a cause for the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749612July 10, 2026
AIR BAGS
The contact owns a 2021 Chevrolet Trax. While the contact's spouse was driving at an undisclosed speed, the vehicle was involved in a crash. While the driver was attempting to avoid striking a deer, the vehicle crashed into a barbed wire fence. The air bags did not deploy. In addition, the contact stated that the engine detached from the vehicle after the crash. The vehicle was towed to a local tow yard. The driver was transported to the local medical center. The driver sustained injuries to the neck and the middle of the back and burns on the left side of the neck from the seat belt. A Police report was filed; however, the information was unavailable. The vehicle was not inspected by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 101,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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