Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11470089June 20, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A/C Dashboard Control Selector Linkage No Longer Working. The dampener linkage cable from Hot/Cold Selector Knob control is not working. Several videos on YouTube show a History of GM being aware, but doesn't care. No access to a 'working' A/C unit with Children, Pets or Adults in vehicle places ALL in danger, especially on extremely Hot hazy days. GM needs to correct this engineering design flaw and/or have parts or repairs available. Once again the dampener linkage cable from Hot/Cold Selector Knob control is not working, breaks far too easily, causing expensive repairs and victimizing consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470118June 20, 2022
EQUIPMENT:ELECTRICAL:INFOTAINMENT
I was driving and all of a sudden my touch screen went black and i couldn't turn my stereo down or off. I even pulled over, shut the car off and opened the door to cut the power and it still would not go off. It was very distracting while driving because i didn't know what was wrong. I was panicking that it may be an electrical issue and was afraid my car would catch fire. It has gone out on me once in awhile for a few seconds since 2020 but i didn't think much of it. The backup camera still worked and the reception would cut out in dead spots but i could do absolutely nothing with the volume or power to it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469871June 18, 2022
ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES
My car always randomly doesn’t want to speed up. All the lights turn in and constantly tells me service power steering and brakes drive with care. It says something about electrical. I have taken it to Chevy they tell me they don’t know what is wrong with my car. They charged me 350$ to fix something they thought it was but it wasn’t it because my car still does the same thing. It will even stop telling me how fast I’m going.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468993June 13, 2022
ENGINE
On 02/02/21 My 2015 Chevy Trax LTZAWD mileage 96,612 was taken to Karl Tyler Lewiston Chevrolet, Lewiston, Idaho. I experienced the check engine light and stabil trak light came on engine lost compression. The dealership said it had a code P300 misfire and replaced the coil, sparkplugs and oil change. the following morning on my way to work at 3:30AM the check engine light came on. Took the vehicle back to the dealership again a code P300 misfire. The following day again check engine light, again code P300 misfire was told sometimes the computer retains codes. On May 3, 2022 on my way home while traveling uphill the check engine light came on. Vehicle lost all compression car would not move forward I was on a curve going upward on an incline no shoulder, I put the car in neutral and allowed it to coast downhill till I could get to a place where it could be off road. Towed to Karl Tyler Lewiston Chevrolet, Lewiston, Id. Was told needs new engine. They told me that GM would consider under warranty allowing for MSRP charge and GM would cover 10% and I would be responsible for the remaining $7600.00 No recall on engine. Mileage 118,000 No Recall on engine yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466564May 29, 2022
AIR BAGS
My vehicle was has had 2 separate front end accidents. Both caused major damage. This last time my car was totaled out. Neither time did the air bags deploy. There were no warnings. Police report was filed. However the police was not on my side. He lied about the other person’s speed, where they were traveling, the distance of the stop sign and stop bar. He also took over a week to provide it. I had to keep calling.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11465325May 19, 2022
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2016 Chevrolet Trax. The contact stated that while driving at various speeds, she became aware that the passenger’s side air bag warning light remained off, while her daughter or fiancé was seated in the passenger’s seat. The contact then noticed that the air bag light turned on once she was seated in the passenger’s seat. Upon investigation, the contact discovered that the passenger’s side air bag sensor would not recognize an occupant seated in the passenger’s seat that weighed under approximately 150 pounds. The contact took the vehicle to the dealer where they confirmed her failure and gave her an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462259April 26, 2022
SEAT BELTS
There are 3 seat belts in the rear seat, but there are only 2 buckles to attach them to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462105April 25, 2022
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
I have recently heard what could best be described as a squealing sound. I could also smell fuel inside the vehicle while driving. I thought it was oil that had leaked onto the serpentine belt and had it replaced but the noise continued. Listening closer I realized it was coming from the area around the intake manifold. Searching online I found several YouTube videos and comments from people mentioning loose spark plugs caused their issue. Checking mine I found that two of the four spark plugs were loose enough to not require a wrench to remove them. Tightening them eliminated the noise. I have owned this vehicle since it was brand new and have never asked a mechanic to check or replace spark plugs, nor have I done it myself. I did recently replace the intake manifold, which required removing and reinstalling the ignition coil. I feel like loose spark plugs represent a fire hazard as it allow the fuel to blow past the cylinders and into the engine compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461832April 22, 2022
STEERING
The service power steering drive carefully light came on. The traction slippery when wet icon came on .My odometer said I was driving 0 miles per hour had no idea what speed I was going. I was close to dealer one block from dealer I lost all power and steering. Luckily I was able to get off the road. Had car towed to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460063April 7, 2022
AIR BAGS
I was hit on left side of passenger side. Air bags didnt came out on either side. Mechanics says air bags aren't working properly.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11458524March 27, 2022
ENGINE, POWER TRAIN
The non return valve in the intake either broke or fell off( apparently defective) causing my vehicle’s check engine light to come and causing multiple error codes. As a result of this defective part it cause my vehicle to vibrate violently ,the lost of power, and ultimately stalling out Nearly causing me getting involved with a very serious accident. As a result of this incident I took my vehicle to the nearest mechanical shop had it diagnosed showing multiple error codes and ultimately revealing a missing part ( A rubber nipple ) which was supposed to be inside of the intake. As stated above the check engine light did come on one week prior to the above conditions as a result of this missing/defective part . I had tried on several occasions with the dealership where I purchased my vehicle from to have the above problem resolved with negative results. My mechanic has confirm with me that this is not the first time he has seen this part missing from other GM vehicles with the same type of engine . I did research about my issue and found numerous reports of this with the same type engine in it since 2012 , Also my mechanic was told by one of the service members of the dealership that they were aware of this problem obviously this is not the first time, but they refuse to have my car towed and wanted me to pay an additional $140 again to get the car diagnosed. The car was rendered unsafe to drive due to the fact of the above problems regarding this defective part . This needs to be addressed , there is no doubt in my mind that someone will ultimately die from this continuous problem with these engines with this particular part. I have kept all the parts that were taken off of my vehicle for further inspection especially if the NHTSA wishes to inspect it. I am appealing the decision from General motors concerning this Replacement part/ parts that I Purchase to render my vehicle safe and operable.Replacement parts are all GM products !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457669March 21, 2022
ENGINE
The contact owns a 2017 Chevrolet Trax. The contact stated while driving 30 MPH, he noticed smoke coming from under the hood. There was no warning light illuminated. The contact pulled over and the vehicle was towed to a dealer to be diagnosed. The contact was notified of an oil leak in the engine compartment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457124March 17, 2022
CHILD SEAT:SHELL:HEADREST
The contact owns a Chicco car seat, Model Number: (N/A), Model Type: Fit 4, Manufactured Date: March 3, 2020. The convertible car seat was being utilized in a 2020 Chevrolet Trax. The contact stated that upon removing the child from the car seat, she noticed that the headrest padding had detached. The contact stated that the child might have grabbed the head padding while in the safety seat causing it to detach. The contact stated that the safety seat was in a forward-facing position and was secured by a lap belt at the time of the failure. The contact stated that upon inspecting the car seat, she noticed that the headrest padding was not glued in properly. The manufacturer was notified of the failure and informed the contact that the car seat would be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454876March 2, 2022
ENGINE, ELECTRICAL SYSTEM
Transmission leak due to the start/stop system My vehicle is to the point of barely moving forward to not moving forward when I am forced to come to a stop. I called chevy dealer, who refuses to fix the issue and said I have to let you know and get your approval My vehicle has the exact issue the recall is over, as the same year, and make Per the announcement you did not specify my vehicle being exempt I need service a.s.a.p!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451828February 14, 2022
STEERING
Ac Delco manual rack and pinion this is the second time it’s been replaced in 3 months these are all the part numbers that are on it A118338053, 2110200000000x, 812563302, 4250 8252 the steering wheel knuckle that connects to the steering shaft from the rack is breaking down with every bump it gets worse it’s going to eventually cause an accident this is the 4th time I’ve tried to make contact about this issue as the first 3 times GM has completely ignored my messages and I don’t want this to get any worse it’s at the point I can’t drive the car right now and I already paid to have a new one put in plus the part and I’m out all that money and still paying on a broke down car I don’t think that’s very fair If we can get to this as soon as possible much appreciated thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451896February 14, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Chevrolet Trax. The contact stated that while driving at 65 MPH, the vehicle unexpectedly came to a complete stop and lost motive power, causing the contact to suffer whiplash. The "Service StabiliTrak" and "ABS Service Soon" warning messages were displayed. The vehicle was towed to the dealer, but the dealer could not duplicate the failure. The failure recurred and the vehicle was taken back to the dealer. The dealer diagnosed the vehicle with brake booster failure. The dealer replaced the brake booster. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11451152February 9, 2022
ELECTRICAL SYSTEM
Had issues with a burning plastic smell when initially turning on blower fan to distribute heat in vehicle for about 8-10 weeks. Had vehicle in for service 3 weeks after issue began. Mileage approximately 48,000 miles. Nothing found by service techs. Paid for oil change and vehicle returned to me. Advisor recommended returning vehicle anytime I smelled the odor however I live 30 minutes from dealership and smell would only last momentarily for approximately 1 minute and smell would dissipate. Yesterday at the 10 week mark of the odor occurring on a daily basis of using the heater blower fan it stopped working leaving no option to get any heat in the vehicle cabin. Took to dealership, they indicated today heater fan was pulling too much amperage and caused other heating components to burn out/ melt. This could have caused a vehicle fire and I was lucky it did not happen. Don’t feel lucky.!Had to pay $600 for repair out of my pocket that I feel not my fault. Uncovered repair under 3 yr 36000 mile Chevrolet warranty. VERY DISAPPOINTED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450865February 7, 2022
SUSPENSION, STEERING
Something broke onthe suspension and I lost control of the car
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11450477February 4, 2022
WHEELS
2weeks after purchasing this car with aprox. 350 miles on the car the tires were bald . The dealer replaced the tires and said they saw no reason for this to have happened. Now with about 26,000 miles on the car I am being told the tires are bad again and I need to replace them. I am not understanding why the tires are wearing so quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449673February 1, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 Chevrolet Trax. The contact stated that while driving at various speeds, the vehicle would jerk and hesitate, and excessive smoke was present coming from the rear exhaust pipes. The vehicle was taken to an independent mechanic who diagnosed that there was no lubrication to the engine due to a lack of engine oil. The vehicle was taken to the local dealer. No further information was available. The vehicle was not repaired. The manufacturer was notified but no assistance was offered. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Trax