Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11594443June 14, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593634June 11, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 60 MPH, the brakes became inoperable. The braking system failure message was displayed. The vehicle failed to exceed 42 MPH. The vehicle was taken to the local dealer, where the codes were cleared, and the electrical system was updated. The dealer was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. While driving, the failure recurred. The vehicle was towed to another local dealer, Shakopee Chevrolet (1206 1st Ave. E., Shakopee, MN 55379). The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593496June 10, 2024
ELECTRICAL SYSTEM
While driving on the interstate at about 65 mph both the screen for the speedometer and the screen with the radio controls went totally black/blank. After about 2-3 minutes it came back on. The car continued to operate normally when this occurred. The car is new with only about 400 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593393June 10, 2024
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
The contact owns a 2024 Chevrolet Trax. The contact stated that while starting the vehicle, she became aware that the computer was not working properly, since the welcome message displayed on the instrument panel had seized for several minutes. The contact was aware that the failure was related to an unknown recall. However, the local dealer refused to diagnose or repair the vehicle since the VIN was not included. The contact also stated that the automatic connection between the phone and the vehicle was not working properly, because callers could hear the contact; however, the contact could not hear caller. The contact stated that the rear passenger window switch was not working properly. The rearview camera was inoperable, affecting the visibility while reversing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591957June 1, 2024
STEERING, AIR BAGS, WHEELS
I noticed there are 5 recalls on the yr make and model of my suv and I need it fixed plz
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590823May 26, 2024
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine system including power train and electrical harnest. How was your safety or the safety of others put at risk? I was driving the engine light illuminated after i smelt burning. i immediately pulled over and called the dealership. The vehicle is brand new with less than 10 miles on the odometer. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes The dealership service department states Chevy is aware of the problem but has not issued a recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?Yes by the Chevrolet company Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? the vehicle has less than 10 miles on the odometer. after possession of the vehicle while driving the engine light came on. i immediately notified the dealer and had car towed dor repair on 5/22. The car remains in the shop with no estimated date of repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590753May 25, 2024
ENGINE
2 years ago, my mother, previous owner, replaced water pump with dealership in Colorado. The car was around 2.5 years old. And less than 30,000 miles. About 6 months ago my overflow container was so hot it cracked. Idle hot came on. New container was purchased. 2 months less ago my car started to idle hot according to message on speedometer and NO hot temp was visible. Also, no check engine light was on. Water pump went out again. Less than 70,000 miles. Replaced water pump. Thermastat. Thermostat housing AND overflow because warped lid due to HOT. This weekend (XXX) my car has no check engine light, less than 70000 miles. Ran hot again. Smells like an oily sweet smell. Looked at oil cap. Milky substance. Appears head gasket is now out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590705May 25, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Ambient light sensor defective since vehicle was new. It would turn the lights on at dusk and back off at dawn but was confused by direct sunlight on sunny days. The the lights would switch from DRLs to headlights/taillights whenever direct sunlight hit the sensor and then immediately switch back to DRLs when any shadow crossed over the sensor causing the lights to flash. this causes other drivers to flash their lights back and can be very distracting. After replacement of the sensor, the problem went away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590109May 22, 2024
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2019 Chevrolet Trax. The contact stated while driving 75 MPH, the vehicle lost motive power and decelerated dramatically. The check engine warning light was illuminated. The vehicle was steered to the side of the road and inspected. The vehicle was then taken to the residence. The vehicle was taken to a dealer where it was diagnosed that the turbo had failed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589697May 20, 2024
AIR BAGS
The contact owns a 2016 Chevrolet Trax. The contact stated that while his wife was seated in the front passenger’s side seat, the passenger’s side air bag warning light indicated that the air bag system was turned off and remained illuminated. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 7,305.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587035May 5, 2024
SERVICE BRAKES
Sitting at a stoplight on a slight hill, With my foot on the break, my car started rolling backwards. When it started rolling, I pressed harder on the break and it kept rolling. I had to slam and put the car in park for it to stop. After I got it stopped, I put it back in drive and then it was okay. There had to be something wrong with my break it to do that. I have to drive long distance and I’m afraid I’m gonna have problems again. Just thank God there was not a car behind me or I would’ve been in an accident and my fault. I have never had an accident. That was my fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586266May 1, 2024
SERVICE BRAKES
The contact owns a 2019 Chevrolet Trax. The contact stated that while depressing the brake pedal, the vehicle did not immediately stop, and the braking distance was extended. The contact stated that the rear braking system had malfunctioned and did not properly activate while depressing the brake pedal. The vehicle was taken to the local dealer who diagnosed that rear brake calipers were inoperable. The rear brake calipers were oiled but the failure continued to occur. The manufacturer was not contacted. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586329May 1, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Chevrolet Trax. The contact stated that when the vehicle was started, the instrument panel and head unit went black and failed to illuminate for two hours. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 11,190.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586251May 1, 2024
VISIBILITY/WIPER
Since purchasing the car brand new, the wipers have stopped working mid snowstorm, one time in March and another in April here in Colorado. I have had to take the vehicle in 2x to the dealership and waste hours of my time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585650April 28, 2024
ENGINE
Engine runs roughly. Hardly any pick up present during acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585206April 25, 2024
ELECTRICAL SYSTEM, VISIBILITY
The contact owns a 2024 Chevrolet Trax. The contact stated that the windows of the vehicle failed to roll down intermittently. There was no warning light illuminated. The vehicle was taken to the dealer several times. The dealer lubricated the windows tract; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584972April 24, 2024
POWER TRAIN
Tech during an annual inspection found the rear Diff. Carrier cracked and crumbling apart into small pieces. There was evidence of fluid leaking onto the rear exhaust. Due to safety concerns tech would not inspect without the replacement of the rear diff. Carrier, Axel/Differential. Replacement cost was $2,681.41.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584996April 24, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Hello So recently just after an oil change my cars check engine came on. I check with the app, it stated both a stabli-track issue and an emission. Which those 2 things don't connect in any way I know, they are 2 different systems. Then I went to a local auto parts store, AutoZone. We check the engine code and it was an emissions issue. It was my vapor canister purge valve malfunction. The other thing that this issue cause a rough start when you 1st the car in the morning. That sometimes it causes the stabli-track alert on the dashboard to come on, for a couple of moments. The reason Im contacting you about this. Is because that the app is telling the customer me that there is 2 issues that specific issue comes on and that if no fix right away. The rough start up will cause the stabli track alert to come on. Even though it is not a stabli-track issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583986April 19, 2024
ENGINE
Driving down the highway at a normal speed and the engine made a loud noise and then quit. We took it to a dealership and they said the engine is blown. They said there was a huge hole in the side of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583348April 16, 2024
ENGINE
I was driving the car on a highway and there was a small muffled boom sound under the hood. The “low oil pressure light” came on simultaneous to the sound and the car suddenly lost power. I managed to put on brakes and pull to the shoulder of a very busy highway with semi trucks passing closely by. I was luckily able to get out of traffic because I happened to be in the right lane. The vehicle was towed to a GM dealer where it remains. The service mgr stated it had a sudden catastrophic engine failure and there was a huge hole in the side of the engine block. They have no other updates for me and will not discuss it at this time. I’m not aware of anyone else examining the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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