Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11625910November 18, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
The contact owns a 2025 Chevrolet Trax. The contact stated while driving at an undisclosed speed in hot weather less than a month after purchasing the vehicle brand new, the A/C became inoperable. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the evaporator coil had failed and needed to be replaced; however, the part was on backorder. The dealer advised the contact to obtain a rental vehicle in the meantime, and that the manufacturer would reimburse the vehicle rental expenses. The contact declined and was provided a temporary vehicle. The vehicle was repaired under warranty after a month. The manufacturer was notified of the failure. The failure mileage was approximately 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625553November 15, 2024
AIR BAGS
My 2020 Chevy Trax did not deploy the air bags, at all, when hit cement wall head on. The impact to my chest area caused a wire from a chest surgery to snap, and is now dangling inside the middle of my chest, near my heart. I have the pictures & the witness was a Sheriff. It make no sense that none of the air bags deployed. NONE. I want to report it as will be pursuing, and to make sure others know that this is an issue that can cause bodily harm and there are no recalls on these cars. That's scary. No idea now what I must go thru due to this injury which never should've happened.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11625642November 15, 2024
ENGINE
I purchased my 2025 Chevrolet Trax on July 14, 2024 and on August 26, 2024 the evaporator coil had to be replaced by the Houston Levee GMX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622917October 31, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Chevrolet Trax. The contact stated that the speedometer and odometer were not visible while starting the vehicle. The contact stated that there was no warning light illuminated. The contact stated that the failure was intermittent but was a recurring failure. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The contact stated that the dealer had replaced the 12-volt battery. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 84,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623011October 31, 2024
POWER TRAIN
The contact owns a 2020 Chevrolet Trax. The contact stated that while the vehicle was at a stop sign, the Hill Assist function failed to operate as intended. The contact removed her foot off the brake pedal and the vehicle rolled backwards. The vehicle was taken back to the dealer where the vehicle was purchased; however, the failure could not be duplicated. The vehicle was not repaired. The failure reoccurred. The vehicle was taken back to the dealer again. The contact was informed that the vehicle was taken to the Chevrolet dealer for a diagnostic test. The contact was informed that the failure was not duplicated. In addition, the contact was informed that it was normal for the vehicle to roll backward when the brake pedal was released. The vehicle was not repaired. The contact stated that the failure had started seven days after the vehicle was purchased. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622483October 29, 2024
ELECTRICAL SYSTEM
Currently the Intrument Cluster and the Infotainment screens reboots roughly every 60 seconds. The screens would go black then reboots. Would temporary loose speed indicator as well as all other functions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622109October 26, 2024
UNKNOWN OR OTHER
Passenger speaker went out and the dealership won't do anything until a recall happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620742October 19, 2024
VEHICLE SPEED CONTROL, ENGINE
My car’s engine started to get loud one day and would run roughly as I drive. I got it check and the service center couldn’t find the issue as the car was good on all its fluids and there weren’t any leaks anywhere. Then some days passed and my vehicle started to slow down drastically on a highway (speed limit of 65) and my car would struggle to accelerate and so I was forced to switch from the middle lanes on the left to the lane all the way in the right, it was very difficult to do so as cars were passing me at high speeds. My car was struggling to accelerate and the engine started running rough. The engine light then came on. So I got it checked ant a local service center and I was told my turbocharger had to be replaced as it malfunctioned somehow. I can’t drive my car as it would be traveling way below the speed limit. I did not bring it to my dealer yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620292October 17, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My wife was driving to work and a car cut in front of her stopped for some weird reason on a green light and with the automatic braking the car stopped and was driving 20mph to 0 mph this was not i deal for the emergency braking and this should slow your car but not violently brake my daughter could have been seriously hurt thank god I have a good car seat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619910October 15, 2024
ENGINE
Chevrolet had a recall (N232395330) for 2018 Trax models due to a problem with the turbocharger. For whatever reason, Chevrolet did not include all 2018 Trax models, and omitted ours. The turbocharger on ours failed, causing an oil problem and substantial damage to the engine (and, possibly, other parts), with an estimated $12,500 cost to repair. We have tried to work with both Chevrolet (case number X-XXX) and a local dealership (Tim Lally Chevrolet in Warrensville Heights, Ohio). Both are denying any liability for the problem. However, if Chevrolet had properly included all 2018 Trax models, and provided us with knowledge of the problem with the turbocharger, it would have been repaired without the substantial damage caused by Chevrolet's under reporting of the affected vehicles. The day of the problem, the Trax lost most power and did not indicate any oil issue. How does one get Chevrolet held responsible for the damage done because they under reported the affected vehicles? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619182October 10, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 65 MPH, the brakes failed to respond as needed. The contact also stated that while attempting to open the doors, the contact heard an abnormal sound, and the radio was independently activated. The vehicle was driven to the dealer, and it was diagnosed that the software needed to be updated. The manufacturer was notified of the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618402October 7, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The indicator for the vehicle overheating illuminated as I checked. I noticed that the engine coolant was low so I brought a bottle to top it off however, I noticed once parking in front of my home that I had a puddle of the fluid on the ground.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617799October 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The driver information center in the cluster intermittently goes completely black or glitches while driving. It will go into all white dots, completely black out, or be garbled. You lose the ability to monitor your speed digitally and it causes issues with safety because it will change in and out at random times and you are forced to change your attention to the needle instead of focusing on the road. No warning lamps or trouble codes present. I have not contacted the manufacturer but have had a mechanic inspect it and he cannot find a cause but thinks possibly is an electric short or fault module. This began happening in June 2024 and is now getting worse and very unreliable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617884October 3, 2024
ELECTRICAL SYSTEM, EQUIPMENT
The contact owns a 2016 Chevrolet Trax. The contact stated that while the vehicle was parked, the key fob failed to unlock or lock the rear driver’s side and rear passenger’s side doors. The vehicle was not diagnosed or repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V422000 (Electrical System, Equipment) or 16V257000 (Equipment, Electrical System). The manufacturer was not notified of the failure. The failure mileage was 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617166September 30, 2024
SERVICE BRAKES
I am not sure of what actual component(s) failed, but I do know that a brake line that had braided steel broke and spewed brake fluid failed- this line comes off the master cylinder to ABS module. Mechanic attempted replacement and there is still no pressure in the brake line. Mechanic believes it is the brake booster now that caused the line failure to occur. The vehicle and components are available for inspection. What happened was that when I was driving on a city road at 35 MPH, a vehicle in front of me was driving reckless and when I changed lanes I approached a traffic signal that changed to yellow and when I went to slow i felt a pop in the brake pedal and the pedal went all the way to the floor and i was unable to stop when the light changed to red and rolled through the intersection. I was able to finally stop approximately 300 feet after applying the brakes. There were no warning indicators or lamps that illuminated prior to this occurring and as a result of the brake failure a collision was narrowly avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617252September 30, 2024
ENGINE
The contact owns a 2022 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated and lost motive power. The check engine warning light was illuminated. In addition, the contact stated that several unknown warning lights were later illuminated. The vehicle was taken to the dealer and was diagnosed with battery failure. The contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact wanted a second opinion, and the vehicle was taken to two independent mechanics; however, the contact was advised to take the vehicle to the dealer. The contact was informed that the battery was in proper working condition. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616885September 27, 2024
ELECTRICAL SYSTEM, SUSPENSION, POWER TRAIN
The service stabilitrak and service powersteering will come up. Have had vehicle hooked up to computer multiple times no codes. The vehicle would not drive. The vehicle has started shaking. The engine light comes on. There is 30k miles on the vehicle. I bought this 3 months ago to have a safe vehicle. My spouse and I are disabled and we do not feel secure. I googled and it says probably a computer error from factory. I'd appreciate if I can get my vehicle recalled & fixed. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616551September 26, 2024
SERVICE BRAKES
Brakes have been known to fail. I have to press brake serval times to gain brake control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615769September 21, 2024
ENGINE
Turbo has gone out and vehicle won't accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614827September 16, 2024
ENGINE
While driving at approximately 60mph, the engine suffered a catastrophic failure. According to the licensed Chevy service repair shop, the engine “threw a rod that resulted in a hole in the engine block.” The car immediately lost power while driving on the highway with my wife and young child. The result of this scenario was lucky enough to avoid serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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