Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11647688March 11, 2025
ELECTRICAL SYSTEM
Sunroof keeps popping up when trying to close it, the radio defaults to original settings and won’t play will only play Apple CarPlay. And the instrument panel was black while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646884March 6, 2025
ENGINE, UNKNOWN OR OTHER
Engine oil cooler leaking with no dash lights causing burning plastic fumes only when sitting at an idle to enter car cabin causing passengers to feel unwell at times. With no warning lights for specific leaks or overheating warnings caused high repair bills at the shop. Also, probably causing engines to malfunction earlier than normal since the only sign is the smell of something burning when at an idle and no other warning signs that would be cause of concern to a mechanic or owner. This would only happen if the recirculating outdoor air.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646604March 5, 2025
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
The contact owns a 2022 Chevrolet Trax. The contact stated while driving 50 MPH, the vehicle failed to operate as designed. The trunk light illuminated, and the message to “Keep Eyes on the Road” was displayed, because it might cause a serious accident or death. The contact stated that her garage was broken into, and there was a key fob in the glove compartment, and shortly after the break-in, the vehicle stopped operating properly. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be re-coded. The vehicle was re-coded along with the key fob; however, the failure persisted. The vehicle was not repaired for the most recent failure. The contact believed that the OnStar system had been hacked. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646227March 4, 2025
VISIBILITY/WIPER
Wipers from the dealer are on back order in some cases and in the cases that they do have they they are trash wipers streaks and smears that just block visibility in snow and heavy rain additionally the arm attachment is completely different than any wiper attachment so you cannot get wipers from any auto part stores
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645847March 2, 2025
AIR BAGS, STEERING, ENGINE
The air bag light randomly came on about two yeatago and never went off. The engine(turbo) has been having problems for two years now. I’ve been to the dealership several times over the year. I was almost hit by another vehicle because of slow take off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645803March 2, 2025
VISIBILITY/WIPER
Unknown. The OEM wipers have a large streak in the main field of vision on the drivers side. They only last a FEW weeks with new OEM parts. I’ve tried getting aftermarket replacement s and they don’t fit properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645772March 1, 2025
VISIBILITY/WIPER
OEM windshield wipers are failing after only 7000 miles of light use. Wipers smear the water across windshield making visibility extremely poor. There are zero compatible aftermarket wipers that fit the wiper arm. I have visited 3 auto parts stores and none fit. OEM replacements from dealerships are on long back order. I either have to try to use wipers that may fly off during use because the proprietary wiper arm design isn’t compatible with any aftermarket wipers or wait months for another set of poor quality OEM wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645753March 1, 2025
VISIBILITY/WIPER
There are NO wiper blades available for the 2025 Chevy Trax. It utilizes a unique and propertiary wiper arm that accepts no brand of commercially available wiper blades and the OEM Wiper Blades have been "Sold Out" as long as the vehicle has been available. I've been reduced to using a wiper blade sharpener and universal wiper blade refills just to maintain basic visibility in rainy conditions. Multiple 2025 Trax owners are reporting this issue online: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645135February 26, 2025
POWER TRAIN
I am reporting a safety incident that occurred on [XXX] with my new GM vehicle, a 2025 Chevy Trax with roughly 3000 odometer miles. I was returning to Troy MI from Ann Arbor MI on [XXX] a roughly 50 mile drive, a driver with one passenger. The weather was good, no ice or debris on the roads. We exited the highway and proceeded north through several stoplights. Just before making a right turn into a destination, the vehicle seemed to slam to stop multiple times, causing loss of vehicle control. The abrupt behavior knocked the steering wheel out of driver hands and lurched us forward against the seatbelts. I parked and powered down, giving it a chance to reset. Then continuing to drive a short distance, the vehicle repeatedly abruptly halted at speeds over 30mph as if hitting a wall. There were no warning lights or alerts displayed on the instrument panel, and the vehicle had never behaved abnormally in any way prior to this incident. On Monday morning [XXX] the dealership immediately verified the condition, though offering no speculation to the cause. The service manager reported that upon test drive, the service tech said "he would have gone through the windshield if not belted in.” My passenger and I have between the two of us [XXX] years of experience working in automotive, for GM and suppliers, in production capacities, and for years driving dozens of leased vehicles and GM company cars. Neither of us have ever experienced a vehicle doing anything as dangerous as this brand new Trax did. Had the failure occurred during the highway portion of our drive that day - multiple congested highways [XXX] - we are certain we could have been killed and would have been a lethal danger to the drivers around us. An abrupt halt at high speed would have caused the car to roll and/or spin out of control. At the time of this report, the car is with the dealership with no root cause or repair estimation. We believe this is a transmission issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644384February 23, 2025
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, ENGINE
I was forced to sell my Jeep and buy a chevy trax at Friendly Chevrolet back in 2020 because supposdely there was a pandemic and the economy shut down. It has been giving me lots of problems. I have taken it to Friendly Chevrolet, Young Chevrolet and Lakeside Chevrolet several times since 2020 and they always say: leave it here, we cannot loan you a car, it will take 5-7 days to repair it. It jerks when I drive it, every time I get gas, the car doesn't start unless I push the speed pedal and drive. The worst and recent incident was 2 weeks ago when I was driving in [XXX] , and the car turned off completely as if they had turned off the light of your house, it blacked out. I stayed on the road and I could see my death nearby. The cars that were driving behind me almost killed me and a multiple fatality accident is almost caused. Fortunately, I'm fine and the others are fine because they managed to slow down their speed in time or dodge me to avoid a wreck. I took my car to Lakeside Chevrolet to get it serviced and this is what the advisor told me: it will take 5-7 days to get your car ONLY diagnosed and it will cost you more than $200 for this step. I begged for a car loaner and he said that the owner of the dealership doesn't have money to give me one. He also mentioned that because the pandemic, he had to spend money from his savings to get his business-dealership going. My car is still there and they called me last friday to tell me that they cannot fix my car because Global Company is out of miles range. They told me that is was safe to drive my car to Friendly Chevrolet and take it there to get it fixed. I called Friendly Chevrolet and they said they cannot bring my car to them because they do not pay for towing. (What kind of stupid person they think I am to tell me to drive a unsafe car from Rockwall to Dallas?) These dealerships are not helping me, they are just [XXX]! I do not have money!!! Please help, I beg you, please help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644417February 23, 2025
SUSPENSION, STEERING
It’s either my ball joints or the suspension or the arms. But they have a recall of the same exact issues I’m having but my car isnt part of the recalled list. But I am having the same issues and I’m at 109k miles. And i wasn’t in an accident. It actually started happening after I had my car in the shop to replace my turbo. Since ive gotten it back it sounds and drives horribly and from what I’m hearing its my ball joints or suspension or arms to that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644051February 21, 2025
ELECTRICAL SYSTEM
After shifting from reverse to drive, the main dashboard display went completely black and stayed black for the remainder of my drive cycle. During this incident, the infotainment screen remained working as normal. The dashboard display returned to normal operation at the next key-cycle (I waited 10 minutes and started again). Incident occurred February 19, 2025. It was dangerous because I could not see my speed, the engine temperature, or be aware of any warnings (had there been any). The engine appeared to run normally. I haven't driven again to test if the problem reoccurs. I haven't had the opportunity to bring to the dealership to evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643559February 18, 2025
FUEL/PROPULSION SYSTEM, ENGINE
FUEL RAIL SYSTEM - The check engine light came on after only three days/156 miles! OnStar was contacted and a diagnostic was run indicating "The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain control and monitor fuel consumption." I took the vehicle back to the dealership and was advised that the fuel rail system needed to be replaced but the part(s) are not available and there is no projected date of arrival. NOTE: The vehicle has been sitting at the Service Center since December 28, 2024 awaiting necessary repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642630February 13, 2025
ENGINE, VEHICLE SPEED CONTROL
Truck has code P0299. Turbo underboost. Reduced acceleration, lack of power, and a check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641483February 8, 2025
ENGINE
Loss of heat due to radiator leak. I found A192219310 out on the NHTSA site for Chevy TRAX used as Maven vehicles, but nothing about radiator issues on my GM account in the warranty section. .My car is a 2017 with 49251 miles. Light driving. The dealer was not aware of any issues with radiators. If I had known of the issues I would have had a pressure test sooner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641406February 7, 2025
ELECTRICAL SYSTEM, ENGINE
For the air conditioning I've had the blower I've had to replace the pigtail and resistor but now it's going into limp mode and saying service stabilitrak and I was on a paved road doing 20 mph at a stop light. I don't know what the hell this is going to cost me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641252February 7, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My touch screen and odometer. They periodically go black while driving . This is a safety hazard to me and my family . Yes this affects the safety of my family due to the screens over heating and going black where I can’t see speed or anything . Yes the car has been taken to dealer ship for many issues I have had .no it has not only the dealership .no signals at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640557February 4, 2025
ENGINE
Coolant is leaking and causing engine to overheat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640364February 3, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I turned on the vehicle and the check engine light came on *NOT BLINKING* for the first time. The traction control light also came on after a few minutes of driving. About a minute later, the vehicle began to slow from 40 to a near-complete stop in the middle of a busy road. No blinking lights or alerts. I pulled the vehicle into a parking lot and parked. The vehicle began shaking slightly. I turned off the vehicle for about 15 minutes or so and was able to drive back home with the check engine light still on. I called to have the vehicle towed to a dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640484February 3, 2025
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2016 Chevrolet Trax experienced turbocharger failure in June 2024. Initial minor acceleration inconsistencies progressed to dangerous turbulence and power loss during acceleration at both high and low speeds, with check engine light temporarily illuminating. Initial Firestone diagnostic (June 7) documented 'TURBULENCE AS ACCELERATES - CEL BLINKED.' After diagnosis, completed repair June 11. Searched for recalls at time of failure but found none listed. Given 50-minute highway commute and unsafe acceleration issues, immediate repair was necessary. Due to expected dealer costs and wait times, repair was completed at Firestone Complete Auto Care for $3,036.81. Double-checked for recalls after repair with no results. On February 3, 2025, while organizing digital records, discovered original GM Special Coverage Program notice from November 2021 covering turbocharger wastegate actuator linkage issues. Program promises coverage for 10 years/120,000 miles. At 68,283 miles, vehicle is well within coverage period. On February 3, 2025 at 4:19pm, called GM customer service (case #[XXX], 29 minute call). Rep Takesha spoke with supervisor Britney but refused transfer. Put on hold 4 times totaling over 6 minutes. When requesting Special Coverage Program information, rep repeatedly stated 'it was not done at a dealership' over 15 times as blanket response. Initially cited expired bumper-to-bumper warranty from 2019 (irrelevant to Special Coverage). When pressed, shifted to claiming 'no active recalls' for VIN. Stated 'the decision has already been made, and a supervisor will tell you the same decision,' refusing escalation or document review. All attempts to discuss Program terms met with same non-dealer repair response. Refused to provide submission process information or contacts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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