Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11640128February 1, 2025
ELECTRICAL SYSTEM
Our problem is with the blower motor not working. There is service bulletin released from Chevy MC-10155050-9999 There is an issue with temperature control cable causing some kind of electrical issue with the fan temperature speed setting. The fan does not operate causing fogginess onto pure on our windshield and unable to operate the car without having driving visibility issues. Which can cause an accident or worse death. Please can you look into this? Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638576January 26, 2025
ENGINE, POWER TRAIN
1/23/25 This is the 3rd time the turbocharger has malfunction within 2 1/2 months and is once again at the dealership service department. Horrible smoke was filling the inside of the car while I was driving and smelled as though something was badly burning. The car had began shaking with minimal driving and loss of power. Electric dashboard not working which should indicate if there is any particular problems going on with my Trax. This is a real Safety Hazard. My car should be recalled in order to fix this hazardous problem once and for all!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637572January 22, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Where to begin. I bought the vehicle brand new with 29 miles on it in April of 2017, January of 2019 I started having issues. My check engine light kept coming on and it affected my gas mileage and speed. I had stopped at a chevy dealership in Forest Lake Minnesota and had them scan the vehicle to see what was going on and made an appointment to bring it back in for a full diagnostics. I get there and they asked me if I had another vehicle with me because it would take about a week of it being there. First off, I hadn't agreed to anything yet, I still did not even know what was wrong with it yet. They ended up doing what they said was a full diagnostic on the vehicle (which cost me almost $200) came back to me and started off by telling me that I bought a "warm weather" vehicle and it in fact was my turbo that was going out. They stated that what was happening was it would freeze and what needed to be done was some sort of heating element needed to be installed, and this was going to cost me $2500 plus labor. I was out of warranty but still had my drivetrain warranty ( at this time I had forgotten I had purchased the extended warranty) I was told it wouldn't cover it. I was irate and left, was contacted a few days later by my normal dealership to replace a valve (special service) had that done, found out that the real issue was an oil and air leak. Now to fast forward to 2021- I fixed the oil and air leak 3 more times before replacing the intake cover from plastic to aluminum. Engine is still leaking oil like crazy though. That is only one piece of my issues, I keep getting a code (since 2021) P0420 which reads that it's my catalysts- since I was out of warranty I needed to wait until I could afford to do this, plus we needed to figure out which or both.. then I received the letter stating that there are issues with the turbo. Of course, I am out of warranty, now over 120k and the POS is costing me a fortune! If I had more space I could go on with my issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637558January 22, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Brake System malfunctioned. Brakes making horrible grinding noise at 25000 miles. Took to dealership under warranty and was told "that is just the sound that GM brakes make" and they refused warranty repair. Assured noise wouldnt worse, but continued. Paid to have brakes replaced and the SAME exact noise continues today. Brake fluid leaked everywhere and totally disabled the entire braking system while driving on the interstate. When the brakes went out, i loss power and it was difficult to steer. Tried receiving assistance from Chevrolet on many occasions until i gave up Car flashed a message suggesting vehicle was experiencing loss of power while driving down interstate, cleared the message and vehicle power remains weak. Code suggested turbo was going out. Car honks 2-3-4 times while in park only 5 minutes. Oil has to be changed constantly. Last oil change took 2 weeks before now having only 81% oil life. Forward collision warning warns when nothing is in front or around you. Lane keeping assistance cuts in and out and doesn't always work. Backup camera shows upside down often, and distorted. ECM warranty reset has been completed. Lane departure warning signals hazard where there is none and sometimes lane keeping assistance disallows me to remain in the middle of my lane so i have to cut it off. interior and exterior lights and radio have remained on for hours after locking vehicle and going inside my house.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637022January 20, 2025
FUEL/PROPULSION SYSTEM, ENGINE
My check engine light came on after filling up with gas, after checking the purge valve cantilever was bad, I bought it and had licensed mechanic who owns his business replace it. Once again the check engine might came on. The error was cylinder 4 miss , I was told either the spark plug or coil was bad. My mechanic said ger coil and if that's not it he would replace spark plugs. I purchased the coil for a four cylinder engine because that's the only way they come. My mechanic took off the part which was broke and upon taking it out.he saw water in the coil holder and told me this was bad. He suggested I look up recalls on my vehicle upon which I found e recall on the puge valve along with a recall on the coil system which described the same problem of water leaking into the engine. After call recall department I was told they would cover the purge valve repair but there was no recall attached to my vin on other problem which should be. I bought the car with 28000 miles on it and have less than 44000 on it now. It should be covered under thus recall I have done all maintenance required and don't put many miles on it. I am a retired individual living on a budgeted income and thus problem should be covered under recall as it is the same problem as others have had. My
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635620January 13, 2025
ELECTRICAL SYSTEM
I purchased this vehicle in the summer of 2024. Only after a few months of driving it, I began to have a weird issue with my phone being connected via Bluetooth. This was only an issue when playing media from my phone, it is not an issue when listening to the regular radio. It would not happen all the time, just sporadically and without any correlation I could identify. The issue would present as a weird crackling noise through the speakers, as if there was an issue with a connection. After a while of this happening sporadically, the cracking noise would be accompanied by my back-up camera looking like a fish bowl. The dealership wasn't able to get me in for an appointment until January 3, 2025. It's important to note that this issue did not come with a dash light coming on. Prior to my January service appointment, my backup camera completely stopped working and gave me the notice on my dash to "service vision system". Upon taking my car to the dealership for my appointment, they informed me that they were ordering me a new backup camera and I'd have to come back for it to be installed. But the technician did some updates on my car for the Bluetooth system and should be resolved. Today, January 13, 2025, the crackling noise has come back and I will be notifying the dealership. Chevrolet has not identified a cause for this, but upon my research, owners of both the 2024 and 2025 Trax experience the same, or similar, issue with their vehicle with no resolution from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635608January 13, 2025
SERVICE BRAKES
An air duct above the brake pedal came loose from the heater and dropped down over the pedals. My wife said she could not get the car to stop at an intersection. The car rolled to a stop in the middle of the road and she could not get it to go as the accelerator was also blocked. A police officer pushed it off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634549January 7, 2025
ELECTRICAL SYSTEM
Blower motor and resistor, wire lume melting. So many people have the same issue on several different models. Same part, same issues that could cause a fire. Well know issue by Dealership and auto repair facilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633208December 30, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Stabilitrak keeps coming on along with 3 other warning lights. I lose speed driving is off and it's hard to maneuver. Had 3 tests ran no response lights went off. then back on on a consistency that is getting annoying and now 3 shops can't diagnosis whats wrong. I don't have thousands to send to dealership for what was supposed to be a brand new car and this is driving like it's a 25 year old car. I think you need to check that a majority of your trax 2020 customers are also experiencing the same and this issue needs to be a recall. especially since mechanics can't diagnos this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632596December 27, 2024
VISIBILITY/WIPER
On mornings that the temperature drops close to freezing, the nozzles for the windshield wiper fluid freeze and do not operate. Not until the car is at operating temperature does the windshield wiper nozzles work. This is especially dangerous when roads are salted and a salt coating on the windshield leaves drivers blind without fluid to remove it. It also appears that the line to the rear wiper nozzle froze and broke and windshield wiper fluid is leaking. Chevy indicated that the fluid is put in the vehicle at the factory. Either the fluid was incorrect or the design allows for the lines and nozzle to freeze.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632331December 25, 2024
ELECTRICAL SYSTEM
June 2024 all dashboard lights flickered on then went off, radio wouldn't turn on so dealership replaced the instrument cluster. Last night had to jump car off, the battery and alternator checked out fine. However, the radio/back up camera didn't come back on. This is the only car I have and now in the shop 2 tines in 6 months for the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631588December 19, 2024
AIR BAGS
The contact owned a 2019 Chevrolet Trax. The contact stated that while driving at approximately 35 MPH when another vehicle was making a right-hand turn crashed into the vehicle's front end and side of the passenger's side front panel. The steering wheel air bag failed to deploy. The contact received a concussion and burns to the left arm. Medical attention was needed. The contact was unsure if the occupants in the other vehicle received any injuries. The vehicle was towed and deemed totaled. The other vehicles received damage to the body of the vehicle as well. A police report was filed. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11630928December 16, 2024
SEAT BELTS
Seat Belt clips are not present, they have been cut out of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630658December 13, 2024
ENGINE
Car filled with smoke and smell. Needed to replace the blower motor l, resistor, and pig tail or it would have killed my child.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629369December 7, 2024
ENGINE, FUEL/PROPULSION SYSTEM
On 11/25/24 while my daughter was driving my 2021 Trax all of a sudden the engine light came on and my car lost power while lots of smoke began coming out of the exhaust pipe the car started to shake she thankfully made it to the Dealership service department where the codes showed a FUEL TRIM PROBLEM once that problem was serviced my daughter picked the car up drove my car home and the very next day my Trax engine light came on again and once again it Lost Power my daughter went back to the Dealership service department where the codes showed aTurbocharger problem. I have 33,440 miles on my 2021 Trax and purchased it last year from the Dealership. My car is still there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628543December 3, 2024
FUEL/PROPULSION SYSTEM
Fuel injection system failure. Dealer confirmed code being seen was related to fuel injectors. Check engine light illuminated on Nov. 22, 2024, which is less than 2 weeks into my ownership of the vehicle. Vehicle is still in the shop for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627945November 29, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
On Tues 11/19/24, my son left home about 10 mins prior headed back to school in our 2024 Chevy Trax purchased in 5/2023. On his way to school, he and his friend heard a loud pop sound, followed by all the lights on the instrument panel flickering like crazy, smoke coming from under the hood, and then the car slowing to a stop, still in the road. Luckily they were able to get out because all the doors, except the driver door, locked including the trunk. The smoke got worse until it caught on fire. Good Samaritans stopped to help my 17 yo son and his friend and there was an off duty responder that turned around to put out the fire with the extinguisher he had on him, ahead of the fire department arriving on scene. This could have been very detrimental and had a very different outcome and GM/Chevy need to make sure this doesn’t happen to another family. This car was serviced and had very low mileage of less than 12k in 1.5years.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11626582November 21, 2024
UNKNOWN OR OTHER
Infotainment and dashboard system lags, freezes, loses connection and completely blacks out while a device connects to the vehicles WiFi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626571November 21, 2024
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
On October 22, 2025 I drove 10 miles from my home. I turned off and parked the vehicle at approx. 8:58 AM. Within 2 minutes I notices quite a bit of smoke coming from under the hood. I called the fire department and within 10 minutes the entire front of the car was on fire. The vehicle from front bumper through the dashboard was completely destroyed. There were no warning lights on. I purchased the vehicle on June 5th 2024. My INsurance co. did the appraisal and deemed it a total loss of course. The Dealership AND General Motors refuse to do anything to investigate. I have documentation of all calls. General Motors told me they do not put anything in writing.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11626307November 20, 2024
ENGINE
Around early Feb the engine started having issues. The vehicle would jerk and stall while driving and stopped in the middle of a busy street at a red light. And another time when going around a high traffic uphill turn. Around February 14 the car stopped on me and I had to have it towed to my mechanic and rent a vehicle so that everyone in the household could get to work and not lose our jobs. My mechanic confirmed that the turbo engine was failing just like it did in April of 2022. That time it was still covered under the manufacturer's warranty. In March I received a letter from GMC announcing issues with their Turbo Gas engine, stating all the issues I had experienced both times. I was directed to a GMC dealer near me, but they refused to fix the issue and instead told me they can "break my car down for $560 and then when they find the issue they would quote me a price for repairs." They refused to only order the turbo engine and repair it for free like the GMC letter stated. I have not been able to get the issue addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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