BMW iX Complaints

120 consumer complaints on file.

#11517903April 19, 2023
AIR BAGS
The contact owns a 2023 BMW iX. The contact stated that while his wife was driving at an undisclosed speed, another vehicle crashed into the front and rear passenger side of the vehicle without warning. The air bags failed to deploy. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a tow yard. The vehicle was not diagnosed or repaired. The contact stated that he then received notification of the NHTSA Campaign Number: 23V079000 (Air Bags). The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 2,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11513324March 22, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. The rear wiper has a frame made of plastic, with a simple T shaped connector. I have found it laying in my driveway 4 times now, and have only owned this 2022 BMW iX since November. If there is any resistance at all when you turn the wiper on, like some snow or frost, the T shaped connector will un-click, the wiper will tip sideways, and fall off the car. This could happen at speed if you engage the wiper with ANYTHING on your back window and could fly into the car behind you (have not experienced this yet...). 2, The Adaptive Braking can engage in very weird situations. Driving south on Rt 3 in New Hampshire (the Everett Turnpike, I think it's called) after dark between exit 5 and exit 4, I was in the middle of Rt 3's three lanes with NO traffic around me at all. The iX decelerated suddenly by about 15-20 mph, so thank god no vehicles behind me! Realized at that point what had happened - Rt 3 curves left at this point as you are heading south. At this spot, the Exit 4 ramp goes straight off the road at an angle. The ramp is short and quickly comes to a set of traffic lights. This traffic light is right at the height of Rt 3, as the ramp dips somewhat for this exit, so the traffic lights are at the height of car brake lights at this point. The traffic lights were red and there were 6 or 7 cars braked showing red brake lights. I believe the BMW iX adaptive braking incorrectly engaged at this point, thinking this was traffic that was on Rt 3 and that the BMW iX needed to stop for it. This traffic was actually 300 - 400 yards down the ramp, but the adaptive braking engaged strongly to 'avoid a collisioin'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512273March 16, 2023
UNKNOWN OR OTHER
My BMW IX accelerates on its own without me pushing the pedal. It happens randomly and without warning. Sometimes it happens as I am taking off from a traffic light or a stop sign. I barely push the accelerator to start going and the car all of a sudden accelerates rapidly. I take my foot off the accelerator but it still continues to accelerate. Braking stops it. As it happens randomly, I sincerely doubt the dealership can reproduce this by a test drive. I think it is a software problem and a dangerous one at that. I can imagine that this could lead to disastrous consequences. I have been reading online that it has happened to other BMW IX drivers as well. I hope they have also reported this to NHTSA. It just happened to me today (3/16/2023) again and has happened to me at least in two other instances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503456January 24, 2023
EXTERIOR LIGHTING
The Icon Adaptive Led headlights w/Laserlight are designed so that the high beam tracks (aims) to steering wheel inputs, and possibly camera inputs, in order to illuminate the road ahead. The center of the beam is focused more tightly than is generally done with headlights which have illumination fixed to the centerline of the car. This feature is described on page 160 of the operating manual, and is the same as the exactly comparable headlights on my 2020 BMW M340i, which I also own. The car has been at the dealership for the past 11 days due to a separate safety recall, and the car has received all current software updates. Despite this, the "adaptive" headlights illumination is still fixed to the centerline of the car. I am informed by the dealership that other iX models with the same lighting option behave similarly, this is not a defect affecting only my particular vehicle. The vehicle's diagnostics have not indicated any headlight fault. This is a significant safety matter, because the brighter focused portion high beam light output is only quite rarely actually aimed at the road surface. A broader beam pattern would be appropriate, were these intended to be fixed rather than adaptive headlights. And this is completely at odds with all other recent BMW models with the Icon Adaptive LED headlights w/Laserlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503442January 24, 2023
BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
My 1 week old iX had an unfortunate accident. I was backing it into the garage using the Recorded Path. This path has been used successfully multiple times since I got the car. Yesterday, while the car was steering into the garage, instead of steering onto the garage, it backed up straight into the wall opening, damaging the rear bumper and the garage wall. The garage wall moved in about 2-3 inches rendering the garage door inoperable. The CAR SENSORS DIDN’T STOP THE CAR although it was very clear it was heading for an obstacle, THE HOUSE WALL. Initially, I didn’t realize the magnitude of the damage, I drove the car forward, repositioned it and re-engaged the recorded path back up maneuverb, which the car carried our successfully this second time. It’s when I exited I realized the magnitude of the damage to the car and house. The sensors on the car did not stop the car nor did they alert. Any one experienced this problem. This maneuver doesn't required driver attention since it is meant to be operated remotely from the My BMW app. However, in this incident I was in the vehicle and ass attentive as I could. The car back up so fast to be stopped and there were no warnings. The vehicle has a drive recorder but I do not know if it records these incidents and where it captured it. I filed a report with USAA both for vehicle and home damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501292January 11, 2023
VEHICLE SPEED CONTROL
The contact owns a 2023 BMX IX. The contact stated that while driving the vehicle at approximately 5 MPH while attempting to pull into a parking space the vehicle suddenly experienced unintended acceleration and accelerated forward crashing into the rear of a second vehicle. The second vehicle then crashed into a third vehicle. The contact indicated that the during the incident the vehicle was being operated in the B-Mode. No injuries were reported in either vehicle. A police report was taken at the scene. The vehicle was driven home and later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was also notified of the failure. The failure mileage was 1,700.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11500520January 6, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This vehicle was involved in a collision, none of the safety features worked. The front end collision warning did not go off. The automatic emergency braking did not engage. The Car jolted forward after the collision and did not stop, potentially risking another collision. The SOS or emergency collision BMW assist was not activated, there was no call from anyone from BMW after the accident. No warning lights or collision indicators went off prior to collision as they should have. This vehicle is puts the safety of others at risk if it fails to stop after a collision (regardless of the speed of impact) as well as quick acceleration post collision.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11500077January 4, 2023
ELECTRICAL SYSTEM
It took them 6 weeks to replace the battery component that was part of the recall. My car was unable to be driven during this timeframe. Under my state lemon laws I am eligible for a car buyback from BMW as it was out of service over 30 days. I registered a request for this through BMW corporate and it was denied by them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499908January 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2022 BMW IX. The contact received notification of NHTSA Campaign Number: 22V541000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated the battery power capacity had decreased. Additionally, the contact noticed a burning odor inside the vehicle. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was offered. The failure mileage was approximately 3,900. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494297November 20, 2022
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
What component or system failed or malfunctioned, and is it available for inspection upon request? The rear parking assist function malfunctioned. How was your safety or the safety of others put at risk? The car was expected to reverse park itself. Instead it never stopped going backwards an crashed into the wall at the end of the parking area. It was not able to recognize the presence of a wall (approx height 3 feet) and crashed into it. Has the problem been reproduced or confirmed by a dealer or independent service center? The BMW engineers stated that the were not able to reproduce the problem in their tests. I was told the 'black box' in the car was not able to show that there was any malfunction and it might be possible that I had pressed the accelerator manually resulting in the crash. However, I know this is not true. So in the end it became my word against theirs. No engineer ever called me to get more details about the crash - like how high the wall was, how much distance was there between the car and the wall when I engaged the auto-park feature etc. It appears to me that they were not really interested in investigating the incident but simply wanted to put it as a user error. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The BMW engineers have claimed that they have inspected the car and its park assist systems. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warnings. The reverse parking system worked perfectly fine when the parking lot had a full wall at the rear. It only malfunctioned when the wall height was partial (3 feet in this case)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11488676October 10, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have had 6-8 instances where the car "takes off" and accelerates without my touching the accelerator. It is not full-acceleration but strong enough that if a car was immediately in front of me - I might hit it. Hitting the brakes stops the acceleration and the car then drives normally. In all cases - the cruise control has been "off" and the unintended acceleration has occurred just after first starting up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486373September 26, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 BMW IX. The contact stated that three weeks after purchasing the vehicle, he was informed by the dealer that the vehicle was included in NHTSA Campaign Number: 22V541000 (Electrical System) and that parts to do the recall repair was unavailable. The vehicle was towed to the dealer and remained in their possession. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485538September 20, 2022
VEHICLE SPEED CONTROL
Under "B" drive mode which is the "one pedal driving" with automatic regenerative braking, occasionally when I release the pedal completely expecting the vehicle to slow down/stop, the vehicle instead will lunge forward. This has happened twice, thankfully at low speeds in a parking lot where I was able to slam on the brakes. On BMW forums, there are also others with the same issue so I figure it's not a fluke and I hope BMW addresses it as it is a bit scary and I have an infant in the car most of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484688September 15, 2022
UNKNOWN OR OTHER
On September 1st 2022, under heavy rain, the rear bumper fell partially, and the part that was still attached to the car dragged it along with the cables, camera, sensors, etc. The car only notified a sensor cleaning malfunction. I kept driving when saw the sensor warning. There was no noise or indication of anything going on in the car. It was when another driver made gestures for me to stop, and told me that my bumper was dragging, when I learned the situation. The safety of others was at risk because only a small plastic pin was holding it, a tail light went God knows where and it could had hit other drivers in the highway. I don't know if the problem has been or not reproduced by BMW. I do know that Tesla cars, that have the same type of engine, had identified this problems in their cars. BMW USA was notified and they deny it. They allege that it was a "collision" what provoked this. There wasn't any collision, it was just water from the rain. This car has video capability for theft and collision and in its memory there is nothing about a collision or the event of the bumper falling. The theft/collision system is in fact working because when the towing service came to pick it up, it registered theft pictures. I went to the police first to make the report. This is the report number: Q2022-5-050-8951, the agent was Pablo A Morales #29480 at Mayaguez Police Station in Puerto Rico. Their phone number is (787) 832-9696. From there, the vehicle was sent directly to the BMW service center. They inspected it, in fact, they still have it. The car insurance representative just inspected it as well, yesterday morning. The only message that turned on was the sensor cleaning one, since it was raining, I assumed it was due to that. The message kept appearing. There were no other symptoms or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484032September 12, 2022
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
The contact owns a 2022 BMW IX. The contact stated that under certain circumstances, while driving approximately 65 MPH, the automatic safety feature indicated a false emergency stop. The contact stated that while at a stop light, the vehicle made a false detection and the Interrupted Assisted Driving warning light illuminated indicating that the contact’s hands were not on the steering wheel; however, the contact stated that his hands were positioned at the bottom of the steering wheel. The contact then stated that he had to increase acceleration to override the system when the vehicle then engaged the automatic braking system. The contact stated that he navigated the vehicle off the road to shut off the engine. The contact then stated that he was able to reboot the system and took the vehicle to the dealer where the assisted plus was disengaged, and the contact was advised to call the NHTSA Hotline. The contact stated that the dealer was not equipped to diagnose the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483023September 6, 2022
UNKNOWN OR OTHER
Hello, I bought this Vehicle from Bridgewater BMW on Aug 22 in New Jersey and the very next day got a call from Roshad Petteway of BMW NA about the recall for the battery and had it towed back to the dealership. BMW Failed to notify the Dealer as they were unaware of the recall and sole me a recalled vehicle which Iam paying the loan with no vehicle now .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482754September 3, 2022
SEATS
The design of the front drivers and passenger seat includes a hard insert right in the center of the headrest. My wife's head directly hits this hard insert when she is sitting normally in the seat. We are very concerned that in the event of an accident, she would suffer a serious head injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481896August 29, 2022
VEHICLE SPEED CONTROL
When the car is being driven in B mode (one pedal driving for EVs) and is going around a turn, the car rapidly randomly accelerated. This has happened 2 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476515July 29, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control malfunction. Multiple times brining you to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474953July 20, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I ordered BMW ix50 in 10/1/21, got delivered on 05/20/22. Only after 39 days on 06/08/22 and about 1000 miles BMW stopped running and I called BMW roadside assistance to take to the dealership. The car was “fixed” and picked-up back from the dealership on 07/06/22. The reason was given from Gwinnett dealer that “software upgrade” needed and “was fixed”. Again on 7/15 evening when I was coming after getting battery 80% charged, I was driving and the car suddenly died while in motion. I tried to restart the engine but I couldn’t start the engine. Left side hazard light also stopped blinking. (Videos available) I could have died by the traffic in this scenario. Many people can be easily at high risk due to this unmanageable BMW problem and can even die. BMW dealer text me on 07/19/22 that “BMW has let us know that they want us to replace the Electronic Memory Module on your vehicle. That part is coming in from Germany. As of today there is not an estimate for when the part should come in.” So, do BMW knows what is actually wrong and how long it will take it fix brand new BMW ix EV? This is the story of the famous German carmaker. (1) Why car was released on 07/6/22 when “fix” was not done right? (2) How the brand new car engine die suddenly while in motion? (2) Do BMW understand the risk factor of these kind of incidents? (3) Why BMW introduced ix-50 EV model in USA market when the car is complete disaster? (4) Both the times of breakdown, we do not have a loaner’s car, even after spending $110,000! I felt that I became guinea pig for the inefficiency and lake of expertly of BMW in EV. My friends and everyone trust in BMW is shaky. I booked ix last year, because we trusted BMW, we were thrilled, and this supposed to be gift for our someone. Bad performance on ix EV can is not good for already declining sales of regular BMW products and EVs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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