BMW iX Complaints

120 consumer complaints on file.

#11537500August 9, 2023
VEHICLE SPEED CONTROL
The contact owns a 2023 BMW iX. The contact stated while parking in a parking spot, the vehicle suddenly increased in speed without any warning. As a result, the contact crashed into the corner of a building. The front end of the vehicle was damaged as well as minor visible damage to the building. The contact and passenger suffered whiplash and neck pain but did not seek medical attention. A police report was filed. The vehicle was not towed. The dealer was contacted and stated that they were not aware of a recall for the failure and were advised to contact the manufacturer. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and stated the vehicle was not under NHTSA Campaign Number: 23V409000 (Vehicle Speed Control). The failure mileage was 6,009.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11534143July 24, 2023
ELECTRICAL SYSTEM
The contact owns a 2024 BMW IX. The contact stated while driving 40 MPH, the vehicle stalled. The contact took the vehicle to the local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V449000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533297July 19, 2023
UNKNOWN OR OTHER
I parked my car in my single car garage, opened the driver's door and left the vehicle. Car is supposed to go into "park" automatically. Went around the car, opened the trunk and the right rear door to get something large out of the trunk. As I was standing behind the car, the car suddenly starting moving toward me. I ran and the open R. rear door jammed against the right side of garage, at the garage door level, and stopped the car. I went into the car and found the car in neutral. I was nearly killed. For the rest of the day the car ceased to go into "park" automatically, as it was supposed to. This happened yesterday. Today the car is working normally (i.e. it goes into "park" automatically when I open the driver's door and emerge from the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532529July 16, 2023
ELECTRICAL SYSTEM
Within 12 hours of purchase received a “High Voltage” electrical warning and a Drive Train warning. SUV is still drivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531756July 12, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
car has been recalled, dealership has been unable to locate parts needed for the repair for 3+ months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529456June 28, 2023
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The BMW DOES NOT OFFER THIS RECALL RECOMMENDED BY NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529213June 27, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I just had the software update for this recall and it did not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529008June 26, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
I was traveling on 6/12 at approximately 4:30 AM at around 65 MPH when I received a warning message something to the effect of “emergency system malfunction - vehicle will now stop”. I lost all throttle and the vehicle slowed to a stop. Due to the lack of other vehicles present at the time, I was able to get to the side of the road before the vehicle completely stopped. I restarted the vehicle and it seemed to operate normally, but I took the vehicle to the service center to diagnose the problem because it could have caused a serious accident in heavier traffic. When I checked the vehicle in, the service advisor stated that it seemed like a serious issue and they would want to get BMW involved directly, but when they had it “ready” for me two days later, all they had done is attempt to pull trouble codes and couldn’t tell me if it was safe to drive or not. They did provide me a loaner at the time and I have attempted to get the dealership to diagnose this issue, but to date they have not provided me with any information about it after having the vehicle for about one week. I contacted BMW North America Customer Relations and explained the problems with the dealership and asked about the mechanical failure and whether I should be concerned/take it to another dealership/etc. They stated that they don’t get involved with the dealership service departments and were generally unhelpful. I stressed that this could be a serious safety issue, but I didn’t get the sense they were interested in getting to the bottom of what happened and whether it was in fact a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526767June 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 BMW IX. The contact stated while driving approximately 35 MPH, the vehicle suddenly lost motive power. During the failure, the message "Malfunction, Pull Over" was displayed. Approximately 20 minutes later, the contact was able to restart the vehicle however, moments later while driving the failure reoccurred. The vehicle was towed to the local dealer who indicated that the failure was due to an undetermined High Voltage Battery malfunction. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525738June 6, 2023
SEATS
The plastic seat insert that borders the square hole just below the headrest is painful to shorter passengers. Their head feels it even with minor braking. The BMW “fix” (a foam plug) does not provide enough padding or ergonomic benefit to remedy the problem and is issued for a steep fee at the dealership. The major safety issue is if there is a collision. No person’s head should be thrown against a hard plastic object in an accident! Shouldn’t the materials of a headrest be regulated? Shouldn’t there be firm padding made of a soft and relatively flat material?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525285June 4, 2023
UNKNOWN OR OTHER
I just purchased a 2023 BMW iX xDrive50 and have identified a safety hazard. The car has a feature that automatically locks or unlocks the vehicle when approaching or leaving the vehicle with a key. There have been two occasions, when I had just put my toddler in his car seat, that the doors locked when I shut the door. My purse with key and phone were also inside the car. The car locked because the second keyholder, my partner, was leaving our home at the same time and had the second key on him. I had no way to unlock the car and get to my son. Fortunately, I was able to flag down my partner both times before he drove off. I find this to be quite dangerous as I would have had no way to get my son out of the locked car easily or call for help if he had driven off. I would like to see this issue reported to BMW and corrected. The VIN is [XXX]. Please let me know if I can provide additional details on this issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522576May 18, 2023
AIR BAGS
I am writing to you once again to report my concerns that BMW is not in compliance with NHSTA requirements that recalls be repaired in a 'timely fashion.' This car has a recall for the driver's airbag that was issued in mid February of this year. It his now 3 months later, and my dealer tells me it will likely be months from now that they can finally replace the faulty airbag. It is very very distressing to have to drive a car that is less than fully safe. I cannot understand why BMW USA refuses to cancel my lease and take back the car. I cannot buy the car and sell it to someone else because of the recall (even though this option would lead to a significant financial loss to me)--because of the recall, I cannot buy off the lease. A 5-6 month delay to fix a faulty driver's side airbag is NOT a prompt repair. i am once again asking NHTSA to force BMW USA to take back my car and cancel my remaining lease payments so that I may get a fully safe car to drive. Thank you for considering this request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521734May 12, 2023
AIR BAGS
A safety recall on the driver airbag has been issued. However, the remedy continues to be unavailable despite the fact I received this letter weeks ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521595May 11, 2023
AIR BAGS
The contact owns a 2023 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521340May 10, 2023
AIR BAGS
The contact owns a 2023 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520403May 4, 2023
AIR BAGS
The dealer says it will be many weeks to months until they have replacement airbags available. I had a phone call with BMW USA customer service and they say the same thing. It is not a timely repair. I want to return car from lease but BMW refuses to accept it. I also cannot buy car off lease to sell to someone else. I hope NHTSA will require BMW to take back this unsafe car because they cannot make timely repair. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520121May 2, 2023
AIR BAGS
I am writing to you about the current recall you have on the airbags for this car. I spoke today with BMW USA Consumer Relations and they tell me that it may be weeks or months until the replacement airbags are available. I am very worried about driving a car for so long where the airbags are not reliable. I am surprised that BMW is allowed to have me wait for months for a replacement of as vital a safety feature as driver airbags. In the meantime, I cannot sell the car, I cannot purchase the lease as there is a recall. Plus BMW refuses to allow me to end the lease. I hope you will consider making this a 'do not drive' recall instead of putting drivers of this very expensive car at risk for so many weeks. Thanks for your attention to this request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520115May 2, 2023
AIR BAGS
The contact owns a 2023 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the air bag fault message was displayed. The vehicle was taken to the dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519781May 1, 2023
AIR BAGS
Air bag may not deploy on drivers side causing potential death to a driver that is already a chronic neck pain, poising a worse threat to the driver. I bought a car that I thought was safe and had air bags. The letter says remedy is unavailable and they can't tell me when it will be. The car has been in the shop with multiple problems and shut downs as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518877April 25, 2023
AIR BAGS
The contact owns a 2022 BMW IX. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that an unknown dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW iX