BMW iX Complaints

120 consumer complaints on file.

#11583850April 18, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Our BMW iX was in B mode at a complete stop behind another parked car at the car wash. After about five minutes, the car took off at full acceleration and rear ended the car in front of us The BMW iX continued another 15 - 20 feet despite my attempts to repeatedly stepping on the breaks.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11581049April 3, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I started my vehicle with my foot on the brake. I put the car in reverse, with my foot on the brake. The car went backwards and hit a parked car. It was 1 car length behind me. I didn't take my foot off the brake and I pushed it harder. The car kept going backwards and I couldn't stop it. I didn't press on the gas pedal. BMW lied and said my after market fitted floor mat was the cause. My floor mat can't lay on the pedal, if I tried toplace it there. BMW had my vehicle for 3 months and I haven't driven it since 12/26/24. My car was purchased in 05/23 and I've had 4 issues. My car shut down on me on 11/23/23. I took it to BMW and they had it for a week. They said it was some type of switch they replaced. I ask them to buy it back from me and they have been giving me the run around.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11580671April 2, 2024
ELECTRICAL SYSTEM, COMMUNICATION: VEHICLE TO VEHICLE, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2024 BMW IX. The contact stated that there was a software and connectivity failure. The contact stated that the Bluetooth Car Play system, GPS navigation, and electrical systems failed to remain connected. Additionally, occasionally the systems failed to connect. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the software needed to be updated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576407March 9, 2024
UNKNOWN OR OTHER
The car has a feature where the side view mirrors fold up when parked. Occasionally when unlocking and starting the car the driver side mirrors don’t fold out, and can’t be manually over ridden. This isn’t noticed till already driving and creates a safety hazard when switching lanes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575516March 5, 2024
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
The brake pedal in the iX is a dangerous, flawed design. The arm of the brake pedal is at a 45 degree angle, and crosses the path of the accelerator. The result is that my foot clips behind the brake arm. Then my foot is stuck while depressing the accelerator!! It's the exact same result that caused the 2009 Toyota carpet mat recall. I have attached a photo showing the concept, but I am happy to provide further evidence or answer questions. In one photo, you can see that it is possible to entirely wedge a foot behind the brake arm while completely depressing the accelerator. It is compounded and worse with the BMW all-weather mats like you can see in the picture. They have a polygon design, but it is done with huge grooves that catch your heel sometimes and kind of hold your foot in a position. In addition, the Cruise Control button is located immediately where your hand can accidentally press it (I've done it many times). If you accidentally do, it immediately attempts to uncontrolled accelerate to highway speed. There is already a recall on this, and all BMW did was disable the cruise at very low speeds. The problem still exists in traffic! There should not be a nondiscript button that is easy to accidentally press but causes uncontrolled acceleration in a car that can reach 60mph in 4 seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573819February 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I am writing to report a serious safety concern regarding the 2022 BMW iX, specifically related to the malfunction of its safety system due to the software provided by Green Hill Software. This issue has resulted in multiple instances where the safety system of the vehicle locked up, putting drivers, passengers, and other road users at significant risk of accidents. On several occasions, while operating my 2022 BMW iX, I have experienced sudden and unexpected failures in the safety system. These failures have occurred during critical moments of driving, where the vehicle's safety systems are relied upon to prevent accidents and protect occupants. The incidents have almost led to accidents, causing severe distress and endangerment to myself and others on the road. Upon investigation, it has been identified that the fault lies within the software provided by Green Hill Software, which is integral to the functioning of the vehicle's safety systems. Despite attempts to rectify the issue through software updates and dealership interventions, the problem persists, posing an ongoing threat to the safety of BMW iX drivers and the public at large. I urge the NHTSA to investigate this matter thoroughly and take appropriate action to address the safety concerns associated with the software provided by Green Hill Software in the 2022 BMW iX. It is imperative that swift action is taken to ensure the safety and well-being of all motorists and pedestrians affected by this issue. Furthermore, I request that NHTSA liaise with BMW and Green Hill Software to implement a comprehensive solution to rectify the software-related safety issues in the affected vehicles promptly. This may involve recalls, software updates, or other corrective measures necessary to mitigate the risks posed by the faulty software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573554February 23, 2024
STEERING
After starting the car, a yellow error message stating the steering had failed came up. The car could not safely be driven on the highway because the steering was shaking the car left/right. The steering rack had failed and needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569633February 3, 2024
STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I put the auto reverse on and the car ran into a wall. I tried to discuss with bmw and they stated the car performed appropriately and they are stating I had to take over when it ran into the wall. I couldn’t react fast enough as the car ran into the wall quickly. They have since said they will not take responsibility for the accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11568082January 26, 2024
UNKNOWN OR OTHER
The vehicle drivetrain failed and would not allow the driver to change gear, either to drive forward or backward. The vehicle engine was still on. The vehicle computer system generated the following message on the dashboard: "Drive carefully. Drivetrain fault. Have the problem checked by the nearest service center. Contact service center." There was an option to "Close message" at the bottom of the screen. The vehicle was stalled in the middle of the street. It took almost 30 minutes before the gear box inside the vehicle could be manipulated and shifted to drive, neutral, and reverse. The vehicle was towed away to the dealer. The mechanics at the dealership reported that there were metal debris in the rear motor that needed to be cleaned. New brushes were installed. I remained concerned about my safety and the safety of other drivers of similar models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567993January 26, 2024
SERVICE BRAKES, ENGINE, SUSPENSION
I was in the driver's seat in one-pedal driving. The car was stopped. I attempted to move the vehicle up a few feet so the driver in the car behind could reach the microphone to order their meal. When I tapped the gas pedal, the car moved slightly, but the engine revved loudly and thoroughly; the iX50 then launched itself forward, and I applied the brake. The brake pedal went to the floor. The iX50 launched violently forward. It struck the stopped full-size SUV in the rear. That vehicle came to a stop, literally 20-25 feet forward. The iX50 then hit the steel pole there to protect the drive-thru window. The steel pole came entirely out of the ground. The BMW app on my phone generated a message that the iX50 had a brake failure, that the suspension was unstable, that the iX50 should not be driven, and that the wheels should be blocked so that it could not roll.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11567410January 24, 2024
UNKNOWN OR OTHER
I a not certain how to report this incident but I received a text alert from a local car dealership that there was a vehicle recall of my front grill due to failure of a device that is supposed to unfreeze ice from that part which is experiencing a failure. Since this is a major BMW Dealership, I did not question the validity, I merely scheduled the repair. When I arrived there was no promised loaner car and I was angered that I had cleared my busy morning and there was no way I could also clear my afternoon to wait for my car so I ordered a Lyft to take me home. Then, I became suspicious when I was informed that they did an inspection of my 2022 vehicle and presented a list of repairs, I did no sign any authorizations allowing them to do anything to my vehicle. I told them to do only the recall repair and then I looked up my vin and became aware that there was no safety recall outstanding on my vehicle and never anything concerning icing of the grill. Now I need to pick my vehicle up and I am i fear of what they may have done to my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566818January 21, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11558995December 7, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2. GPS error, vehicle speed limit showed 25 under all conditions while actual speed showed correctly. When was the last time this occurred? Early August 3. Side collision system failures. Either fails entirely and indicates no vehicles on either side or will randomly indicate the presence of vehicles when they are not there. Other times it will function correctly. This has happened multiple times now. When was the last time this occurred? October 7th 4. Driver assistance errors pop as a multiple page error on the infotainment for no apparent reason a. On 217 an error message was displayed on the screen and heads up display saying Driver Assistance Limited. The message was longer but that’s all I could read driving in traffic. Conditions could not be more ideal and literally just left service with a freshly washed vehicle so not sure what the failure could be. I think this message is meant to occur if the cameras aren’t working or are obstructed by dirt, extreme weather etc. This message will display if the system has anything that prevents parameters from being met, this is something that will come up from time to time. 5. Assisted driving turned itself on and set a speed of 37 MPH When was the last time this occurred? August 5th 6. Automatic window stopped working despite the activation point still showing setup and active. Checked settings and tried it a few times and it just stopped working but settings look correct. It had previously been working. When was the last time this occurred? In the last week. 7. BMW assistant failures on about 3 of 4 commands. Only the mic button will activate the assistant as the voice activation stopped working. Making calls, navigation, turning off steering wheel heat, turning on massage seat all failed 1-3
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557082November 27, 2023
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 BMW IX. The contact stated that the wife started the vehicle while parked in the garage. The wife exited the vehicle to retrieve an item and left the front driver's door open. Moments later the vehicle drove in reverse out of the garage and across the street and crashed into the neighbor's parked vehicle. The contact indicated that during the failure the collision avoidance system did not activate. No injuries were reported. The vehicle was later taken to the local dealer who was unable to determine the cause of the failures. The manufacturer was contacted regarding the failure. The failure mileage was 16,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11547159September 28, 2023
ELECTRICAL SYSTEM, AIR BAGS, SERVICE BRAKES
I brought a brand new BMW IX fully electric vehicle in May, 2023. A couple of weeks ago in early September, the “Emergency Call System Malfunction” warning light came on, and I can also smell a chemical burn from the vehicle. I dropped it off to Eastbay BMW in Pleasanton, California. 4350 Rosewood Drive, Pleasanton, California 94588. They confirmed that the “Control Module” may be over heating and causing the emergency call system to malfunction. Eastbay BMW contacted BMW HQ and was informed to just reset the warning light. “BMW advised Eastbay BMW that this is a recurring problem and the unit may overheat”. Eastbay BMW also confirmed that their technicians confirmed the warning codes showed the Control Module may be over heating. Instead of replacing this control module and finding a longer term fix, BMW HQ decided to decline replacement request and to simply reset the warning light until the next incident occurs. I have read on different BMW owners forums that this is an ongoing issue, occurring in many new vehicles as my BMW IX has less than 1,500 miles and we live in the Bay Area, California where it does not get too hot. Given that this relates to and impact the emergency call function, I want to file this formal complaint to ensure BMW address this issue properly and that the NHTSA launch a full investigation. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546743September 27, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: WARNINGS
Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543677September 10, 2023
POWER TRAIN
On 9/6/2023 I arrived home at [XXX] around 3:30 pm. I stopped the car and put the car in "Park". Immediately car moved with full force like a rocket and hit the garage wall head on. Car got stalled, while this happened I still had my seat belt on. I was able to reverse the car about 5 feet and put back in park but I was not able to shut off the car engine manually. I have been using the wallet key on my apple phone. That also failed to stop the engine of the car. Then I went inside the house and brought the physical key and it was able to shut the engine off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11540108August 22, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
The vehicle automatically lost power, shut down, and came to a complete stop in the middle of the road. During the shut down, I was unable to accelerate, brake, or steer the vehicle to the side of the road to a safe stopping location. The vehicle computer appeared to take over and shut down the vehicle and I was unable to stop it from happening. I was informed by the dealer that the issue was with the Combined Charging Unit. The vehicle has been back at the dealer since July 17, 2023 and I do not know if the Combined Charging Unit is still on the vehicle and available for inspection. There was a recall for a software update that was supposed to address a known issue with loss of power. Prior to this incident, that software update had been completed for this vehicle. Our safety and the safety of others was put at risk because our vehicle lost power and came to a complete stop in the middle of the road. I was unable to control the vehicle or get to a safe stopping place after the issue started. This could have caused a serious and potentially fatal accident had our vehicle been hit. I do not know if the issue has been reproduced or confirmed by a dealer or independent service center. The vehicle and vehicle component have been inspected by the Service Department at the dealer where we purchased the vehicle. I do not know of inspection by any other party. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Once the vehicle began to shut down, a message came up stating that the vehicle was shutting down. The vehicle also automatically called BMW Emergency Services and a representative came on asking if we had been in a crash or needed assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538226August 13, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I had an accident at a school pickup line. The car was on B mode completely stopped and it lurched forward all of sudden unfortunately at the exact moment when a girl was putting her backpack into her mother's car's trunk. Our IX hit the girl and the two cars parked in front of us. She was severely injured. Her mother repoerted some injury later.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11537813August 11, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
When overtaking a car on a freeway that is on my right side, occasionally the car, without warning and with no information displayed, my car will suddenly brake for no reason about 3 to 5 mph. I use the accelerator pedal immediately to return to the original speed. This has happened maybe 8 or 10 times. The car has 14,000 miles on it. My wife will not allow me to use the adaptive cruise control when she is in the car as she gets scared when the car suddenly brakes. She is afraid their may be a car behind that might hit us. I have not reported this to BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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