BMW iX Complaints

111 consumer complaints on file.

#11755998August 10, 2026
STRUCTURE:BODY
Date and Time: XXX at approximately 3:00 p.m. Pacific Time. Location: Northbound [XXX]. Vehicle: 2024 BMW iX. Occupants: Driver and driver’s son. Weather/Road Conditions: Very hot and Sunny, in the 97-degree temperature; gusting winds at about 17-miles/hr; the vehicle was traveling at normal highway speed. Incident Description: My son and I were returning home from Wine Valley Golf Club, located at [XXX]. I was driving northbound on [XXX] at approximately 60 mph. A large dump truck approached and passed in the opposite southbound lane at an estimated similar speed. As the vehicles passed, the air displacement and wind gust from the dump truck caused my vehicle to shake noticeably. Instantly at the same time, I heard a loud popping sound from the rear upper portion of my vehicle. Looking behind me, I saw that the rear upper exterior body trim had detached and was lying in the roadway. Immediate Response and Safety Actions: I reduced speed, pulled over when it was safe to do so, and stopped the vehicle. After assessing the situation, I safely turned around and traveled southbound toward the location where the trim had detached. I activated the vehicle’s emergency flashers and stopped on the highway shoulder near the debris. I then retrieved the detached trim from the northbound travel lane. No collision occurred, and neither occupant reported an injury. However, entering the roadway to retrieve the part exposed both my son and me to a serious safety risk from passing traffic. Vehicle Damage and Suspected Cause: The rear upper exterior body trim is detached from the vehicle and requires inspection and repair. The trim separated during normal highway operation without contact from another vehicle or object. Because the part detached immediately after wind pressure from a passing dump truck and there was no collision, I am concerned that the failure may be INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747601July 1, 2026
POWER TRAIN
THIS VEHICLE HAD A BRIEF WARNING TO STOP DRIVING AND QUICKLY LOST ANY POWER. THE VEHICLE WAS COMPLETELY DISABLED IN THE MIDDLE OF A BUSY HIGHWAY. THERE WERE DEFINITE SAFTEY CONCERNS TO MYSELF AND OTHERS REGARDING COLLISION POTENTIAL. THE PROBLEM IS CONFIRMED IN MULTIPLE ELECTRIC BMW IX MODELS BY DEALERS AND OTHER OWNERS. BMW HAS CONFIRMED DRIVE CHAIN FAILURE RELATED TO MANUFACTURING DUST IN THE MOTOR OR COOLING PUMP FAILURE. THIS SAFETY PROBLEM CONTINUES TO PRESENT IN IX VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737969May 14, 2026
ELECTRICAL SYSTEM
There is a defect in the charging system of the BMW, where upon charging the cable fried BMW refuses to replace the charging cable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736832May 10, 2026
BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
Recently purchased used iX and successfully used the Parking Assistant Professional about a dozen times to back into my home garage using 5-point maneuver (driveway layout visible from aerial photo from address provided with report; drove in straight passed spot on garage’s left side looking in, other SUV parked in right spot, back into perpendicular spot in garage). After recording a new 3-point path, I tried it for the first time. During that attempt, the SUV suddenly reversed too fast to stop before crashing into another car in the garage. The vehicle initially followed the recorded path, then paused during first reverse because of an apparent obstruction (car approaching leaves on bush along driveway). After manually moving the SUV backwards a few feet along path to clear obstruction, I attempted to resume the maneuver. The screen showed the words “Resume path” (think there were up to 4 words, but this was only option on right side of parking interface), although flickering to say “Show path.” The vehicle then began to reverse. It was only ~6 feet, so wasn’t worried about acceleration for about half a second or so. Car continued to accelerate in reverse so fast that when I realized it wasn’t going to stop for the other car I had only got my foot on the brake when it hit the other car. Photos: IMG_3223 is iX showing bumper damage. IMG_3220 & -21 are other car, with bumper scratches and broken taillight. The event happened too quickly to allow braking, and the obstruction sensors didn’t even beep, let alone stop the routine. Damage to both cars appears to be relatively minor, but if a person had been standing near the other vehicle, they would have been seriously injured or killed. This behavior appears similar to NHTSA Complaint Nos. 11589034, 11569633, and 11546743. I bought this car in part because of the automated parking features that I am now too terrified to use.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11736556May 8, 2026
VEHICLE SPEED CONTROL, STEERING
The contact owns a 2025 BMW IX. The contact stated that while on several occasions when turning the steering wheel and depressing the brake was being held, she observed a noise emanating from the front wheels. The vehicle was taken to a dealer where the failure as not able to be replicated. The contact stated that while stopped in a parking lot, the vehicle inadvertently accelerated and struck an unoccupied vehicle, then hit a storefront window and entered the closed business. The contact was shocked but sustained no injuries and did not require medical attention. A police report was filed. The vehicle was towed to a tow lot and has not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 9,092.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11733915April 26, 2026
VISIBILITY/WIPER
While driving my leased BMW iX on the highway during heavy rain, the windshield wipers suddenly malfunctioned. The wipers began striking each other violently and then completely stopped working. This caused an immediate loss of visibility at highway speed. My pregnant wife was in the vehicle at the time, creating a serious safety risk. This appears to be a safety-related defect involving the windshield wiper system. I am requesting that NHTSA document and review this complaint for possible defect investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731218April 14, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Incident Date: [XXX] Problem Area: Electrical System / Charging System The DC fast charging (CCS) system on this 2023 BMW iX xDrive50 failed completely on [XXX] while traveling on a highway in Richmond, Virginia. The vehicle was unable to charge at an Electrify America station despite other vehicles — including an identical 2023 BMW iX xDrive50 — charging successfully at the same station. A second nearby ChargePoint station was also attempted without success. Hard restarts and software updates did not resolve the issue. The vehicle had to be driven home on remaining range with no ability to fast charge, creating a safety risk of range loss on a highway. The vehicle was subsequently dropped off at BMW of Rockville (MD) on February 24, 2026 for warranty repair. As of April 10, 2026 — 45+ days later — BMW has been unable to diagnose or repair the defect. The vehicle remains at the dealership. This defect renders the vehicle unable to fast charge, substantially limiting its safe range on any trip beyond local driving. BMW of North America has been formally notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721488March 2, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
BMW iX driver-assistance safety malfunction. In approx. April 2025 vehicle displayed “driver assistance permanently disabled.” Dealer contacted BMW and cleared codes; foreman reported ongoing code/concern. After return, ACC/lane keep/forward collision behavior became unreliable without dashboard error: lane centering intermittently fails; lane visualization inaccurate; following distance control intermittently fails; FCW/AEB/“too close” alerts/intervention do not occur even when enabled and set to early/far. On May 31, 2025 near Philadelphia, PA, traffic conditions changed/suddenly slowed and vehicle provided no warning/intervention, requiring emergency braking and resulting in front grille damage. Vehicle has returned to dealer multiple times for programming/calibration issues; problem persists; dealer wants paid diagnosis again. New clicking/clunking from steering column/steering rack area during turning, or driving at any speed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11719905February 23, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car in front of me did not put brakes on or slow down and hit a car that was slowed to a stop in front of her. I was behind her and hit by brakes and tried to avoid the collision. My brake assist did not work; my car did not alert me and did not try to help me stop. I was told when i bought the car that it did indeed have these safety features which failed me. I was not sited in the accident even though i did end up hitting the car in front of me which was now attached to two cars in front of her. She was at fault and the car she hit had video footage to prove her fault.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11717541February 12, 2026
VEHICLE SPEED CONTROL
The contact owns a 2024 BMW iX. The contact stated that while his wife pulled into the driveway and came to a stop, there was a sudden acceleration that prompted the vehicle to drive through the garage door. The contact stated in separate occasion she has felt something similar while driving without stepping on the accelerator pedal. In addition, the Collision Avoidance, Automatic Braking System, and the Camera Recording failed to activate during the incident. No warning lights or chimes activated before or after the failure. There was property damage to a garage door. The vehicle pushed the garage door through, causing damage to the front end of the vehicle. No air bags deployed. There were no injuries to the driver nor the front passenger seated, who was the contact. The contact referenced NHTSA Campaign Number: 23V409000 (VEHICLE SPEED CONTROL) to be similar to this failure, however the vehicle was not included in the recall. The vehicle was driven back to the residence. The dealer was notified of the failure however, they stopped responding to the contacts' voicemails and phone calls. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 49,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11716615February 8, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driver was in parking space/nearly fully parked (her foot was on the brake coming to a full stop and about to place the car in park), when the car’s self drive function or cruise control engaged on its own. It then rolled up the hill, and into the trees. Thankfully no one was hurt (3 people in the car - 2 adults and 1 child) and the car stopped while leaning on a tree, otherwise it would have rolled over. She never uses cruise control, nor any of the self drive functions on the car at all. In her words, the car was “unstoppable”. The speed of the car at that time was a near crawl into the space, ready for a full stop. When the self drive/cruise control engaged, the car jumped over the curve in front of the parking space on its own. No button was pressed by the driver, nor should any self drive feature of the car engage while the car was nearly parked. Additionally, while manually parking, the 360 degree parking camera was on, yet the car still engaged in self drive. Luckily, no other person nor vehicle was in front of the car when this happened. There was a post collision warning light (note, the airbags did not deploy), but we have asked the certified collision center to review the alerts to confirm what may have triggered. The BMW app never showed that the car was in a collision, and to-date still does not. The car is now with the collision center for an estimate (via insurance company), and the process has already started with BMW Consumer Affairs regarding safety issues with this automobile. We have also formally requested that BMW downloads all information regarding the collision from the Event Data Recorder (EDR). The police was not involved in the incident, since no one was injured. NHTSA indicates there have been similar incidents/recalls reported for the BMW IX from 2022 -2024 models, but no recall for the 2025 model - although the incidents are also reported for this model. We are concerned over the the safety of this car moving forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11708608January 3, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
My 2025 BMW iX xDrive50 has experienced three separate random shutdown events while driving in active traffic. These shutdowns occurred without warning and caused sudden loss of vehicle functionality. One of these shutdowns resulted in a rear-end collision. The vehicle has been brought to BMW of Carlsbad three separate times. Each time, the dealership stated no defect could be found and blamed the driver for “user settings.” A BMW of Carlsbad service advisor later sent written messages stating that BMW software can crash and shut off the vehicle and that normal phone contact data (such as emojis in phone contacts) can cause the system to crash and shut the vehicle off. Customers were instructed to change normal phone usage and re-pair phones to avoid shutdowns. Despite software updates, the vehicle continues to generate shutdown warnings. A vehicle that can randomly shut down while driving constitutes a serious safety defect.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11706883December 23, 2025
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
Continually get a power loss error while driving and accelerating. Took to BMW dealership and not able to clear error after having the car for a over month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706089December 19, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11704664December 12, 2025
STEERING, ELECTRICAL SYSTEM
While operating the vehicle, the steering system suddenly developed a fault with no prior warning. A "Changed Steering Effort" warning appeared on the dashboard, immediately followed by significant resistance in the steering wheel and violent mechanical shuddering/oscillation. This resulted in a sudden, dangerous difficulty in maneuvering the vehicle. Despite the 2024 BMW iX and related models (5/7 Series) having known internal steering gear manufacturing defects (referencing SIB 32 01 24 and Recall 24V-714), the dealership is attempting to deny warranty coverage. They are attributing the failure to a tear in the rack boot, despite no evidence of impact to the surrounding undercarriage. The sudden electronic onset of the failure suggests an internal safety defect consistent with widespread reports on this model year, rather than environmental damage. There is significant online anecdotal evidence of this same issue occurring with 2023 and 2024 iX models, despite the above SIB only covering certain 2021 and 2022 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698875November 12, 2025
STEERING
On 11/11 I was driving my vehicle and for the first time ever I received a error message in the vehicle of reduced driver steering. It said driving was still possible but take the vehicle to a dealer for evaluation when possible. This message popped up and went away the rest of the day and first half of the following day. I researched the message and apparently my make year and model have a known issue with the steering rack design that causes it to fail prematurely. There were many reports online of people getting this message and upon taking it to their local BMW they were told it was a known issue and the part would be replaced. So I scheduled an appointment at my local dealership for early December which was their first available. The following afternoon I went to drive a quick errand and go a new message saying steering greatly reduced. The power steering was completely gone. The car was nearly impossible to turn the wheel it took all the strength I could muster to do so as turning was nearly impossible. I drove it to the dealer as it was no longer safe to drive. The dealer told me that there was no recall on the part and because I'm 3 months and change out of warranty the replacement would not be covered. I am extremely upset. This is a known issue with this part, they have a new redesigned part that addresses the premature failure. I should absolutely not be responsible for having to pay for a part that was knowingly faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695421October 24, 2025
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS
On October 17, 2025 at approximately 3:15 PM in the parking lot of a shopping mall at 2040 Lomita Blvd, Lomita, CA, our 2025 BMW iX M60 suddenly accelerated forward unintentionally while the driver was attempting to park. The vehicle made a loud “whirring” sound as if the motor engaged on its own, and it lurched forward rapidly without any acceleration input from the driver. The car traveled only about 2 feet before crashing into a wall in front of the parking space. All front and side airbags deployed. The driver (my father) suffered a chest fracture and hand laceration, and the passenger (my minor son) sustained severe bruises to the chest and shoulder from seat belt impact. The Driver (my father) was hospitalized for four days. The vehicle was towed to a body shop and is currently under insurance inspection for total loss. This appears to be a case of Sudden Unintended Acceleration (SUA) possibly related to the vehicle’s electronic drive control system. We request that NHTSA and BMW investigate this incident to determine if there is a safety defect in the 2025 BMW iX EV platform.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11692146October 8, 2025
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Vehicle has displayed drivetrain and high-voltage-battery fault warnings on three separate occasions — December 2024, July 2025 (after replacement of a high-voltage-battery cell), and September 2025. Despite multiple service visits and nearly 90 days out of service, the same safety-related warnings have recurred. BMW NA and the servicing dealer (Chapman BMW Chandler, AZ) ultimately returned the vehicle to me in October 2025 without further repair, stating only a “courtesy recheck” was performed. I remain concerned that the vehicle’s high-voltage-battery system may have an unresolved defect that could affect safety or reliability. Please investigate whether similar cases exist for 2024 BMW iX vehicles exhibiting repeated drivetrain/HV-battery warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691742October 6, 2025
UNKNOWN OR OTHER
Incident Date: August 20, 2025 Vehicle: BMW iX (2023 BMW iX XDrive 50 VIN - [XXX] ) On August 20, 2025, I was driving my BMW iX during heavy rain when the vehicle suddenly lost control and hydroplaned. Despite my efforts to steer and brake carefully, the vehicle skidded and hit the divider three times. Shockingly, none of the airbags deployed during the impact. I have experienced repeated traction and stability issues with this vehicle during rainy conditions, even while driving at low speeds. Both my husband and I have noticed that the car tends to hydroplane and lose grip on wet roads much more easily than other vehicles we have driven. I am very concerned that the BMW iX may have a serious design or safety flaw affecting its handling and stability in wet weather, as well as a potential defect with the airbag deployment system. I strongly urge BMW and the NHTSA to investigate this issue to prevent future accidents and ensure consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11689535September 24, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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