BMW iX Complaints

120 consumer complaints on file.

#11645816March 2, 2025
STEERING
Error message: Changed Steering Effort, with message stating to bring to dealer. Is occurring regularly but not always.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640669February 4, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11639666January 30, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the BMW iX rammed into the side of a parked Ford truck. The impact was strong enough to push the Ford truck forward, causing it to collide with another nearby vehicle. No injuries were immediately visible, but the BMW and both other vehicles sustained noticeable damage. The manufacturer has inspected the car but still have not heard back. The incident occurred in a residential area with no hazardous driving conditions. The sudden, uncontrolled acceleration was highly unusual and led directly to the multi-vehicle collision.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11639433January 29, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
I am reporting a serious safety failure in my 2024 BMW iX related to the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems. Recently, my vehicle failed to detect a slowing car ahead, and the emergency braking system did not engage, resulting in a rear-end collision. This malfunction has caused financial loss due to repair costs and raises severe safety concerns, especially since my infant child was in the vehicle at the time. A functional AEB system should have prevented this accident. Given recent BMW recalls for braking system issues, I am deeply concerned that this failure is part of a broader defect. I urge NHTSA to investigate potential system defects in the 2024 BMW iX to prevent further accidents and protect lives. Please advise on the next steps for escalating this safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639340January 29, 2025
SERVICE BRAKES
The brake pedal is way to close to the gas pedal, when I apply the brakes I often hit the gas pedal causing the car to jerk forward. I have reported this problem to BMW and to my local dealer. I took the car to the dealer and was told the car is fine. I have been driving for 40 years and have never experienced this problem nor have I ever reported a problem. However I am experiencing this problem on a daily basis. Other cars are at risk when both pedals are pressed at the same time. The car has been inspected at the dealership who found no problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637300January 21, 2025
STEERING
The car reports this message: Drive carefully. Changed steering effort. Have the problem checked by the service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632503December 26, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I have backed up from my dirveway everyday for a month and the rear cross traffic nevered worked as advertised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627725November 27, 2024
VEHICLE SPEED CONTROL
While parking in a rather standard strip mall parking lot, it was discovered the car was too close to the car on the right. The car was backed up a few feet and braked to a stop. When the gear shifter was moved to drive, the car took off and struck the car in front at 13 mph, causing about $75,000 of damage to our BMW iX M60. BMW did a precrash report with data but no written summary or opinion. It was quite clear from the phone call on the crash that BMW would argue the cause was driver error.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11624771November 12, 2024
TIRES
Tire size on BMW IX 2024 model 275/40 r22 sudden lost of pressure psi to 0. I saw a one inch rubber separation just below rim on the car. The tire might have hit a curb at extremely low speed going onto parking garage. no marking of side impact that would explain the opening separation just below rim All warning system after failure functioned correctly. The tire is suspect for this vehicle as the possible problem being on a heavy EV type car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622176October 27, 2024
POWER TRAIN
Car suddenly went into neutral and a drivetrain fault error message popped up. Unable to set to drive to continue driving. Powered off car and back on and same error message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619657October 14, 2024
ELECTRICAL SYSTEM
While driving my vehicle, the vehicle completely shut down and stopped. The seatbelt pulled me back tightly. A notification displayed on my dash Continue driving possible: High-Voltage system. Cont, driving possible: Drivetrain. You can continue driving. Have the problem checked by your service center. I did have to push the start control button to get the car started. The car behind was able to stop in time to avoid a rear end accident. This incident put myself and others at risk. Because the stretch of road i was driving thru was at a low speed, an accident was avoided. Thank God I wasn’t on a freeway. I was able to take the vehicle to a BMW service center. They did keep the vehicle for about a week. Waiting on a part. From our discussion with a service tech and invoice they replaced a Relay and said electric fan failed. There was no warnings prior to the incident. Received notification on my dashboard when the incident happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616487September 25, 2024
POWER TRAIN
The display was showing an error "drivetrain malfunction" and we could not drive the car. This looks like a common software problem with BMW IX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616415September 25, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605555July 31, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was driving in heavy traffic and the car turned off. The dash went black the parking brake set the seats and the mirrors adjusted the steering wheel moved up as if I was getting out of the car . I tried to continue driving when realized the car was not on. I pressed start button car came on in drive ready mode Display rest to factory setting erased all my personal settings display on drivers side charged to a default setting seat and mirrors adjusted steering wheel trained in up position. I began driving display rest set to my personal saved settings called BMW they wanted to tow to the dealer I was 2 miles from dealer drive car there pulled into bay and entire display went black . I had a problem with the car on 6/30/24 where the display crashed dealer kept car for a couple of days retuned car to me and ca would not turn on. Towed to dealer and filed a case with BMW of NA . At that time they offered no explanation except that car wasn’t currently experiencing any issues . I questioned whether or not the car could malfunction while driving with no clear answer . I requested a new vehicle but was denied since I had possession of the car when I was told by dealer that I could pick it up. This vehicle is a lease with a 1295.00 payment it has 11000 miles on it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601602July 12, 2024
STEERING
Intermittent and sudden "Changed Steering Effort" warning on dash every 2-3 vehicle starts. Steering effort is very noticeably increased. This is a known issue among all BMW iX owners, easily inspected, and BMW has swept this problem under the rug for too long and quietly replaced all the steering racks when the warning pops up. Fortunately for many, they're under the factory warranty. Unfortunately for me, I have had my car less than 2 years, and barely over the factory warranty on mileage. However, it is VERY concerning as many owners are getting their steering racks changed out at even under 10k miles. Yes, this can happen suddenly on the freeway at speed and I do believe is a safety issue. The problem can easily be reproduced and is a very typical problem on BMW iX's all over the US and globally as many owners on forums have been asking for help on this issue. The vehicle has been inspected by the dealer and their fix is to replace the entire steering rack. Yes, intermittent warnings. I hope NHTSA can get to the root of this and have BMW issue a recall for this steering rack issue, as our cars are very heavy and fast and if there are any sudden failures, it can be dangerous and fatal at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601289July 11, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I put my car to charge at a manufacturer recommended charging station. I went for a short walk and when I came back, the fire department had arrived. They informed me that the car had caught fire and that it was put out by a good Samaritan using an extinguisher. The car was not drivable and there was visible fire damage
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11594044June 12, 2024
UNKNOWN OR OTHER
I was driving a 2023 BMW iX and attempting to park in front of a retail store in a strip mall parking lot. I was gently pressing the brake while trying to park in a space on the right. Then, suddenly, my car accelerated forward at high speed, crashing into the store's entrance door. This is clearly a case of sudden unintended acceleration.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11589818May 21, 2024
STEERING
Not sure what happened, there is a warning saying the steering effort has changed, I have found there are many ix users received this warning and get their steering rack replaced by the dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589034May 16, 2024
BACK OVER PREVENTION: WARNINGS
Using BMW's Parking Assistant Professional feature, I recorded and saved a backup parking maneuver into my garage on 5/7/2024. The idea is that this saved maneuver can later be recalled and used as the car approaches the same location as where it was recorded. This function worked well the first 10 times or so that I used it. However, this past Sunday (5/12/2024), as I pressed on the touch screen to start this parking maneuver, the car did not perform the maneuver as it had the previous 10 times. Instead, the car went straight back and hit the wall. I have reported this glitch to BMW USA and have not received any response.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11587303May 6, 2024
STEERING
The steering rack on my under 2 year old BMW iX with ~21k miles needed to be replaced. The vehicle displayed an intermittent warning about increased steering effort and to contact my service center. Upon taking it in they diagnosed it as a steering rack issue. Before taking it in, internet searches suggest many other owners of 2022 BMW iXs are having similar failures for the last several months. Steering failure could easily cause a crash and significant injury or death if it happened at the wrong time. Having the rack fail on a car this new is worrisome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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