Toyota Sienna Complaints

9,048 consumer complaints on file.

#10280644August 17, 2009
STRUCTURE
BOTH LEFT AND RIGHT SLIDING DOOR CABLES BROKE ON VAN. RIGHT DOOR WILL NOT OPEN AT ALL TWO MONTHS LATER LEFT BROKE AND OPENS ABOUT 12IN.THAT FOUR KIDS HAVE TO GET IN AND OUT. WILL COST$1500 EACH TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280646August 17, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE, TIRES
MY REAR HATCH ON THE 2005 TOYOTA SIENNA MINIVAN DOES NOT STAY UP WHEN OPENED. THE WEIGHT OF THE REAR DOOR (TRUNK) MAKES THIS VERY DANGEROUS AS I PUT THINGS IN AND TAKE THEM OUT BECAUSE I HAVE TO HOLD IT UP WITH ONE HAND. NO ACCIDENTS OR ANYTHING ELSE OCCURRED, SO I THINK IT IS JUST A WEAR ISSUE. THE DEALERSHIP IS CHARGING AN EXCESSIVE AMOUNT TO FIX IT. ALSO MY SLIDING PASSENGER SIDE DOOR WILL NOT WORK AUTOMATICALLY WHEN THE BUTTON IS PUSHED ANYMORE. NO ACCIDENTS OR OTHER DAMAGE.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280673August 17, 2009
LATCHES/LOCKS/LINKAGES
2005 TOYOTA SIENNA AWD MINI VAN- PURCHASED USED FROM A REPUTABLE SMALL TOWN CAR DEALER- NOT AN EXCLUSIVE TOYOTA DEALER- AFTER 1 MONTH OF OWNERSHIP DRIVER SIDE SLIDER WOULD NOT OPEN. TOOK BACK TO PLACE WHERE PURCHASED AND THEY TOOK THE DOOR APART, CLEANED IT, AND GOT IT WORKING AGAIN- 5 MONTHS LATER: DOOR NOT OPENING AGAIN- TOOK TO TOYOTA DEALER THIS TIME AS LIMITED WARRANTY EXPIRED WITH ORIGINAL DEALER- TOLD IT WILL COST $700 PLUS TO FIX .I WAS SURPRISED AT THE COST, OVER $500 FOR THE PART ALONE. I ASKED IF THE DOOR COULD BE OVER-RIDDEN AND OPERATED MANUALLY ONLY, AND WAS TOLD NO. I EXPRESSED MY CONCERN OF MY CHILD'S SAFETY IF EVER IN ACCIDENT AND NEEDED TO GET OUT THIS DOOR. THE DOOR CANNOT BE OPENED AT ALL IF THIS PART IS BROKEN. I WAS GIVEN TOYOTA CUSTOMER SERVICE NUMBER TO CALL AND EXPRESS MY CONCERNS. I SPOKE TO A TOYOTA REP WHO INFORMED ME THERE WAS NOTHING THEY COULD DO FOR ME BECAUSE OF THE AGE AND MILES ON MY VEHICLE. TOYOTA OBVIOUSLY IS NOT CONCERNED WITH THE SAFETY OF THEIR VEHICLES OR THEIR CONSUMERS. I WILL NOT BUY A TOYOTA AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280532August 15, 2009
LATCHES/LOCKS/LINKAGES
DRIVERS SIDE DOOR LATCH HANDLE NOT ONLY BROKE, BUT PULLED COMPLETELY OUT OF THE DOOR. THIS IS THE 3RD DOOR HANDLE THAT HAS BROKEN UNDER NORMAL USE. 1ST THE 2 SLIDING DOOR HANDLES, NOW THIS DOOR HANDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280462August 14, 2009
LATCHES/LOCKS/LINKAGES
THE SLIDING DOOR ON MY 05 TOYOTA SIENNA MINIVAN DOES NOT LATCH OR LOCK IN THE OPEN DOOR POSITION PERMITTING THE DOOR TO RAPIDLY CLOSE IF PARKED ON A HILL FOR INSTANCE. I HAVE BEEN HIT BY THE DOOR MULTIPLE TIMES AND MY CHILD WAS INJURED TODAY WHILE EXITING THE CAR. THE OTHER PROBLEM THAT OCCURS IS THAT THE MOTOR CABLES THAT MOVE THE AUTOMATIC DOOR BECOME SLACK AND BOUND AND THEREFORE HAVE FORCED THE DOOR TO STAY IN THE OPEN POSITION. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10280488August 14, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
AUTOMATIC SLIDE DOORS AND BACK DOOR WON'T OPEN IN AUTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280352August 13, 2009
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT STARTED THE VEHICLE, SHE NOTICED THAT THE STEERING COLUMN BECAME VERY STIFF AND DIFFICULT TO MANEUVER WHEN TURNING. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE MECHANIC STATED THAT A SHAFT WAS FAILING. THE REPAIR WOULD COST $375. THE CONTACT IS CURRENTLY WAITING FOR THE PARTS TO ARRIVE FOR THE REPAIR. SHE IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 111,000 AND CURRENT MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280387August 13, 2009
STRUCTURE:BODY:DOOR
CABLE ON PASSENGER SIDE SLIDING DOOR OF 1999 TOYOTA SIENNA VAN SNAPPED AND NOW THE DOOR WILL NOT OPEN AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280400August 13, 2009
SEAT BELTS
MY 4 YEAR OLD SON AND HIS 7 YEAR OLD COUSIN WERE SITTING IN THE BACK SEAT OF OUR TOYOTA SIENNA VAN, EACH ON EITHER SIDE WITH THE MIDDLE SEAT EMPTY. ALL OF A SUDDEN, MY SON GASPED, "HELP ME, PLEASE HELP ME." MY MOTHER, WHO WAS DRIVING, LOOKED BACK THROUGH THE REARVIEW MIRROR AND SAW THAT MY SON HAD THE MIDDLE SEAT SEATBELT WRAPPED AROUND HIS NECK THREE TIMES (THAT BELT HANGS FROM THE CEILING IN OUR SIENNA VAN). HE COULD GASP A BIT OF AIR, BUT IT WAS TIGHT AND GETTING TIGHTER EVERY TIME HE MOVED. MY MOTHER WHIPPED THE CAR INTO A DRIVEWAY AND JUMPED IN THE BACKSEAT TO FREE HIM. THE BELT WAS WRAPPED SO TIGHTLY AROUND HIS NECK THAT SHE COULDN'T BUDGE IT AND EVERY LITTLE MOVEMENT MADE IT LOCK IN TIGHTER. SHE WEDGED TWO FINGERS BETWEEN HIS THROAT AND THE BELT TO TRY TO KEEP IT LOOSE ENOUGH FOR HIM TO BREATHE AND GOT MY NEPHEW TO GET HER CELL PHONE. SHE CALLED 911 AND THEY CAME AND HAD TO CUT HIM OUT TO FREE HIM. WHEN WE QUESTIONED MY SON AFTERWARDS, HE SAID HE HAD JUST BEEN PLAYING WITH THE BELT AND DIDN'T THINK IT WOULD GET STUCK AROUND HIS NECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280196August 12, 2009
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. WHILE CHANGING THE REAR LIGHT BULB, THE CONTACT NOTICED THAT THERE WAS NO SAFETY LATCH TO RELEASE AN OCCUPANT IF THEY BECAME TRAPPED IN THE REAR OF THE VEHICLE. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE IN THE EVENT OF AN EMERGENCY. SHE IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT DESIGNED WITH THAT FEATURE; THEREFORE, NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 110,000 AND CURRENT MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280221August 12, 2009
STRUCTURE:BODY
WE ARE CURRENTLY HAVING PROBLEMS WITH THE LOCKING SYSTEM OF OUR 2002 TOYOTA SIENNA XLE (CURRENTLY 47,710 MILES); SPECIFICALLY THE PASSENGER SIDE DOOR AND THE RIGHT SLIDING DOOR. THE PASSENGER SIDE DOOR MALFUNCTIONED SOMETIME BACK IN EARLY MARCH 2009, WHEREBY THE DOORS WILL NOT FUNCTION VIA REMOTE OR ELECTRONIC MEANS. THE PASSENGER SIDE DOOR IS ONLY FUNCTIONAL BY MANUALLY LOCKING OR UNLOCKING THE DOOR. ALSO, ABOUT A MONTH LATER, THE SLIDING DOOR STARTED ACTING UP. IN FACT, WE HAD AN INCIDENT WHERE ONE OF OUR PASSENGER'S FINGER WAS TRAPPED BY THE RIGHT SIDE SLIDING DOOR. THE SLIDING DOOR CLOSED AS THE PASSENGER WAS GETTING IN HER SEAT. MY WIFE HAD TO FORCE THE DOOR OPEN FROM THE OUTSIDE TO FREE THE PASSENGER'S FINGERS. THANKFULLY, THERE WERE NO SERIOUS INJURIES. AS FOR THE RIGHT SLIDING DOOR, IT FAILED TO FUNCTION COMPLETELY ON AUGUST 10, 2009. CURRENTLY, THE SLIDING DOOR WILL NOT UNLOCK AT ALL (ELECTRONICALLY OR MANUALLY). I FEAR THAT THESE MALFUNCTION PROBLEMS POSE A SIGNIFICANT RISK TO ME AND MY FAMILY. I HAVE A FOUR YEAR OLD CHILD AND HIS SAFETY IS OF PARAMOUNT IMPORTANCE TO ME. WE CANNOT GET THE CAR REPAIRED DUE TO THE ENORMOUS COSTS IT WOULD TAKE JUST TO CORRECT THE DEFECT. IN FACT, BACK IN MARCH 18, 2009 WHEN ONLY THE PASSENGER SIDE DOOR WAS FAILING TO WORK, I INQUIRED HOW MUCH IT WOULD COST TO REPAIR THE DOOR AND THE REPRESENTATIVE STATED IT WOULD COST $100 JUST TO LOOK AT THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280269August 12, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE
TOYOTA SIENNA ELECTRIC SLIDING DOOR DOES NOT OPEN WITH BUTTON. CAN ONLY BE OPENED BY PULLING HARD ON OUTSIDE HANDLE. DEALER SUGGESTED REPLACING DOOR MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280289August 12, 2009
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AC IN OUR 2004 TOYOTA SIENNA WENT OUT IN AUGUST (VERY HOT!); WE TOOK IT TO A REPAIR SHOP. TURNS OUT THE AC COMPRESSOR AND MULTIPLE RELATED PARTS NEEDED TO BE REPLACED DUE TO A PROBLEM WITH THIS PARTICULAR SYSTEM. CALLED AROUND TO ENSURE FAIR PRICE- MANY SHOPS REPORTED HAVING HAD THIS SAME PROBLEM ON THIS MAKE AND MODEL. HAD NECESSARY REPAIRS COMPLETED AT A COST OF OVER $1500. I WAS TOLD THE REPAIR ON A 2003 MODEL WAS ONLY $950 PLUS TAX, BUT SUBSEQUENT YEARS HAD MORE PROBLEMS AND REQUIRED MORE PARTS REPLACED BECAUSE OF DESIGN PROBLEMS. HAVING AC IS NOT ONLY COMFORT, BUT ALSO SAFETY- WE BOUGHT THIS VEHICLE BECAUSE WE HAVE YOUNG CHILDREN AND THEY WOULD GET QUITE HOT, SWEATY, RED-FACED, ETC. WITHOUT REAR AC IN OUR FORMER VEHICLE. IT SEEMS THIS IS A WIDESPREAD PROBLEM WITH THIS MAKE AND MODEL. I'VE READ TOYOTA KNEW ABOUT THIS PROBLEM AND EXTENDED THE WARRANTY FOR AC (ALTHOUGH OWNERS WEREN'T INFORMED, AND WE ARE PAST THAT LIMIT ANYWAY); HOWEVER, IF THIS IS SUCH A HUGE PROBLEM THERE SHOULD BE A RECALL WITH THE A PREVENTIVELY FIX RATHER THAN WAITING FOR OWNERS TO INCUR SUCH HUGE BILLS AND NOT HAVE THE ABILITY TO KEEP THEIR FAMILIES COOL WHILE THEY DRIVE. THIS MAY SEEM MOSTLY COMFORT, BUT FOR THOSE WITH YOUNG CHILDREN, THE ELDERLY, AND OTHER AT-RISK POPULATIONS, AC IS ALSO VERY MUCH ABOUT SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280293August 12, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE MANUAL SLIDING DOOR ON MY 2006 TOYOTA SIENNA STICKS BECAUSE OF A LATCH PROBLEM. IT CAN CAUSE THE DOOR TO EITHER NOT SHUT, OR NOT OPEN. THIS IS A SERIOUS CONCERN, I COULDN'T IMAGINE NOT BEING ABLE TO GET MY CHILD OUT OF A BURNING CAR. TOYOTA REALLY NEEDS TO FIX THIS, THERE ARE HUNDREDS OF SIENNA OWNERS WITH THE SAME ISSUE. IT SOUNDS LIKE THIS COULD LEAD TO A NEGLIGENCE LAWSUIT. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EB3FD/289. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280073August 11, 2009
ELECTRICAL SYSTEM, STRUCTURE
SLIDING DOORS ON 2002 TOYOTA SIENNA FAIL TO OPEN. 7-17-06: 73,316 MILES, BOTH SLIDING DOORS WILL NOT OPEN DUE TO PRODUCT DEFECT, REPAIR AT DEALERSHIP. 9-22-06: 76,829 MILES, SLIDING DOOR WILL OPEN BUT NOT CLOSE, REPAIR AT DEALERSHIP. 11-16-07: 92,730 MILES, SLIDING DOORS NOT WORKING, REPAIR AT DEALERSHIP. 3-13-08: 97,991 MILES, PASSENGER SLIDING DOOR NOT WORKING, REPAIR AT DEALERSHIP. 8-10-2009: 113, 814, PASSENGER SLIDING DOOR WILL NOT OPEN. THIS VEHICLE HAS BEEN IN NO ACCIDENTS AND WELL MAINTAINED. THESE DOORS CONTINUALLY FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280083August 11, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. WHILE ATTEMPTING TO PLACE ITEMS IN THE TRUNK OF THE VEHICLE, THE REAR TAILGATE FAILED AND STRUCK THE CONTACT ON HER HEAD. THE FAILURE CAUSED A DEEP GASH. THERE WERE NO PRIOR WARNINGS. THE CONTACT THEN PROCEEDED TO GO TO THE HOSPITAL AND HAD HER WOUNDS CLEANED. SHE IS CURRENTLY ON MEDICATION FOR THE SEVERE HEADACHES CAUSED BY THE LIFTGATE FAILURE. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION. SHE WILL ALSO NOTIFY THE MANUFACTURER. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10280159August 11, 2009
SERVICE BRAKES, HYDRAULIC
I WAS STOPPING IN MY DRIVEWAY SLIGHTLY DOWNHILL ON LOOSE STONE AND GRASS - 5 MPH. THE ABS ENGAGED, I COULD HEAR IT. MY FOOT WAS FIRMLY ON THE BRAKE PEDAL, I CONFIRMED THIS VISUALLY DURING THE INCIDENT. THE CAR DID NOT STOP WHEN IT SHOULD HAVE AND THE ABS DID NOT RELEASE UNTIL THE CAR HAD ROLLED THROUGH BUSHES, ETC. AND STOPPED ON ITS OWN. I BELIEVE THAT SOMETHING IS WRONG WITH THE ABS SAFETY SYSTEM - THE ABS DID NOT WORK PROPERLY, BUT AT NO POINT DID THE ABS LIGHT COME ON TO WARN ME OF A SAFETY HAZARD. CURRENTLY I HAVE DISABLED THE ABS SYSTEM BY PULLING THE FUSE. I HAVE HAD THE HYDRAULIC BRAKES CHECKED OUT BY A LOCAL GARAGE. I HAVE NOT TAKEN THE VEHICLE TO TOYOTA TO GET THE ABS SYSTEM INSPECTED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279905August 10, 2009
LATCHES/LOCKS/LINKAGES
I TRIED TO OPEN THE AUTOMATIC SLIDING DOOR WITH MY REMOTE IN THE MORNING AND IT WOULD NOT OPEN. THE MOTOR TRIES TO RUN, BUT THE DOOR DOES NOT MOVE. I HAVE TO FORCE THE DOOR OPEN AND FORCE THE DOOR CLOSED. THIS IS WORSE THEN MANUAL DOORS, BECAUSE I HAVE TO STRUGGLE WITH THE DOOR. SOMETIMES I CAN NOT GET THE DOOR TO CLOSE AND MY CHILDREN ARE IN THE BACK AND WE ARE NOT AT HOME. NOTHING HAS BEEN DONE AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279765August 8, 2009
STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA DOOR CONTINUES TO OPEN WHILE I AM DRIVING DOWN THE ROAD. I DO NOT FEEL IT IS SAFE TO HAVE PASSENGERS ANYMORE. IT IS A POWER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279763August 8, 2009
STRUCTURE:BODY
2005 TOYOTA SIENNA - THE SLIDING DOOR MOTOR FAILED LEAVING THE SLIDING DOOR JAMMED IN AN OPEN POSITION. WE HAVE THREE SMALL CHILDREN THAT WE HAD TO GET HOME WITH THE DOOR JAMMED IN THE OPEN POSITION. NOW, THE DOOR CAN BE MANUALLY OPENED AND CLOSED BY AN ADULT ON A LEVEL ON A LEVEL INCLINE. ON AN UNLEVEL INCLINE, IT IS DIFFICULT FOR AN ADULT AND NOT POSSIBLE FOR A CHILD, MAKING IT A HAZARD IF A CHILD WERE TO ATTEMPT TO OPERATE THE DOOR. THE QUOTED COST TO FIX THE MOTOR WAS $1900 FOR PARTS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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