Toyota Sienna Complaints

9,048 consumer complaints on file.

#10277698July 22, 2009
VISIBILITY
I OWN A 2004 TOYOTA SIENNA. I BOUGHT THE VAN WHEN IT FIRST CAME OUT, HAD TO WAIT A COUPLE OF WEEKS TO GET IT (BECAUSE OF DEMAND) AND PAID FULL STICKER PRICE. LAST YEAR, WHILE DRIVING, MY AIR CONDITION UNIT WENT. IT IS BLOWING WARM AIR. I TOOK IT TO A GARAGE TO GET IT LOOKED AT AND WAS TOLD THAT COMPRESSOR WAS WORKING AND FREON IS FULL. I DID SOME RESEARCH ON MY OWN AND FOUND OUT THERE ARE NUMEROUS COMPLAINTS FROM PEOPLE, WITH THE SAME YEAR AND MAKE. SOME OF THESE PEOPLE HAVE SPENT UP TO $4,000 TO GET REPAIRS WITH STILL NO SATISFACTION. APPARENTLY, TOYOTA WAS AWARE OF THE PROBLEM WITH THE AIR CONDITIONING UNITS IN THE 2004 AND 2005 MODELS AND MADE THE CORRECTIVE CHANGES IN THE FOLLOWING YEAR. HOWEVER, NEVER INFORMED THE OWNERS OF POTENTIAL REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277950July 22, 2009
SERVICE BRAKES, HYDRAULIC
WE HAVE A 2005 TOYOTA SIENNA MINI-VAN. AT 16000 MILES, IT HAD A ROUTINE CHECK AND WAS FOUND TO HAVE A STUCK CALIPER IN THE FRONT AND SO THE DEALER REPLACED ALL FOUR ROTORS, BRAKE PADS, AND TIRES. NOW AT 52000, THE VAN WAS TAKEN IN FOR INSPECTION AND FOUND TO NEED ALL FOUR ROTORS, BRAKES PADS, AND TIRES REPLACED AGAIN. WE CHECKED SOME WEB SITES AND FOUND MANY PEOPLE WITH SIMILAR ISSUES WITH THE SIENNA. I CONTACTED TOYOTA AND THEIR RESPONSE IS THAT THIS IS NORMAL WEAR AND TEAR. I HAVE HAD MANY VEHICLES AND HAVE NEVER HAD TO REPLACE THESE ITEMS EVERY 30,000 MILES OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277966July 22, 2009
LATCHES/LOCKS/LINKAGES
THE PASSENGER-SIDE SLIDING DOOR (MANUAL) ON OUR 2001 SIENNA BEGAN HAVING PROBLEMS APPROX. 6 MO. AGO, WITH THE INSIDE BUTTON TO OPEN THE DOOR INTERMITTENTLY STICKING - HAPPENED BOTH IN OPEN & CLOSED POSITIONS. OBVIOUSLY A SAFETY CONCERN, BOTH FOR BEING ABLE TO CLOSE THE DOOR IN ORDER TO DRIVE, AND FOR OPENING THE DOOR PARTICULARLY IN CASE OF AN EMERGENCY. AT THE BEGINNING, A GOOD "WHACK" ON THE DOOR WOULD USUALLY RELEASE THE BUTTON, AND THE DOOR WOULD FUNCTION. NOW, THE DOOR IS NOT WORKING AT ALL - THANKFULLY, IT IS IN THE CLOSED POSITION, BUT IT IS TOTALLY NON-FUNCTIONAL AS WE CANNOT OPEN IT AT ALL. HAD ONE OR TWO EPISODES OF THE DRIVER-SIDE DOOR GETTING STUCK OPEN - THE LATCH HAD A PROBLEM THAT PREVENTED CLOSURE (SEEMED THAT THE LATCH GOT INTO THE "LOCKED" POSITION SOMEHOW WHEN DOOR WAS OPEN, AND THEN WOULDN'T RELEASE IN ORDER TO CLOSE IT). NOW, THE REAR HATCH LOCK/LATCH IS NOT WORKING EITHER. WE CANNOT OPEN THE HATCH, WHICH IS EXTREMELY INCONVENIENT AND ALSO ANOTHER SAFETY CONCERN. IF ANY EMERGENCY WOULD HAPPEN WHICH WOULD REQUIRE US TO EXIT THE VEHICLE QUICKLY (OR IF WE NEEDED TO BE RESCUED FROM THE VEHICLE), THE ONLY DOORS THAT ACTUALLY WORK ALL THE TIME ARE THE TWO FRONT DOORS. THIS IS A HUGE CONCERN TO ME, PARTICULARLY IF WE HAVE PASSENGERS RIDING IN THE 3RD ROW SEATS. WE HAVE NOT YET TAKEN IT TO A DEALER FOR REPAIR - HAVE NOT HEARD OF GOOD OUTCOMES FOR THIS PARTICULAR PROBLEM, AND DON'T WANT TO SPEND A TON OF MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277553July 21, 2009
LATCHES/LOCKS/LINKAGES
TOYOTA SIENNA BOTH SLIDING DOOR MECHANISMS DO NOT WORK UNABLE TO OPEN DOORS FROM INSIDE OR OUT DEALER SAYS NEED TO OIL LOCKS. MY CHILDREN HAVE TO CRAWL IN THROUGH THE HATCH, SAFETY HAZARD HOW DO THEY GET OUT IN EVENT OF ACCIDENT. WE HAD THE SAME ISSUE ON LAST SIENNA. ALL OUR FRIENDS WITH SIENNAS HAVE EXPERIENCED SIMILAR PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277641July 21, 2009
LATCHES/LOCKS/LINKAGES
PASSENGER AUTOMATIC SIDE DOOR ON 2005 TOYOTA SIENNA LE FAILED AND WILL NOT OPEN ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277647July 21, 2009
STRUCTURE
THE SLIDING DOOR ON MY 2005 TOYOTA SIENNA MINIVAN STUCK OPEN AND WOULD NOT CLOSE. I HAVE TO DRIVE HOME WITH THE DOOR OPEN UNTIL I WAS ABLE TO FORCE IT CLOSE. NOW IT ONLY WORK MANULLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277657July 21, 2009
STRUCTURE:BODY, STRUCTURE
*****2004 SIENNA POWER SLIDING DOOR FELL OFF********I PURCHASED A 2004 TOYOTA SIENNA MINIVAN BRAND NEW IN MARCH 2003. I LOVED THE VAN UNTIL THE SUMMER OF 2007. WE HAD THE OPTIONAL POWER REAR PASSENGER SLIDING DOOR. AT THE BEGINNING OF SUMMER, THE POWER CABLE SNAPPED SO WE CHANGED THE DOOR SETTING TO MANUAL UNTIL WE COULD HAVE IT REPAIRED. THIS MANUAL SETTING WAS WORKING FINE AND WE TOOK A 2 HOUR ROAD TRIP TO ATTEND A LACROSSE TOURNAMENT FOR OUR SON ABOUT A WEEK LATER.***** OUR DAUGHTER WHO WAS 4 AT THE TIME ALWAYS SAT IN THE PASSENGER SEAT FURTHEST TO THE BACK. AFTER WE ARRIVED AT THE TOURNAMENT, MY HUSBAND WENT BACK TO THE VAN TO RETRIEVE A CHAIR. HE UNLOCKED THE VAN, OPENED THE SIDE, REAR PASSENGER DOOR AND THE DOOR WENT ROLLING DOWN THE TRACK, DISENGAGED, SLID OFF THE TRACK, ALL THE WAY BACK AND SMASHED IN THE SMALL REAR SIDE WINDOW NEXT TO WHERE MY DAUGHTER NORMALLY SAT COVERING THE ENTIRE BACK INTERIOR WITH GLASS.****** IT TOOK 90 MINUTES TO GET THE DOOR BACK ONTO THE TRACK AND ENGAGED SO THAT WE COULD DRIVE HOME. I CONTACTED TOYOTA IMMEDIATELY THE NEXT DAY TO FIND OUT WHAT COULD BE DONE TO HAVE THE CAR FIXED AND WAS TOLD THAT I NEEDED TO FILE A CLAIM, WHICH I DID. AFTER THE CLAIM WAS FILED I WAS TOLD THAT THIS WAS NOT A PROBLEM WHICH HAD BEEN REPORTED AND THAT THERE WAS NO RECALL IN EFFECT, SO TOYOTA WOULD NOT COVER PAYMENT TO REPAIR THE DAMAGE. THEY SUGGESTED I CALL THE DEALERSHIP WHERE I HAD PURCHASED THE VAN TO SEE IF THEY WERE WILLING TO HELP. I CONTACTED MY DEALER?S SERVICE DEPARTMENT AND GOT THE SAME RESPONSE THAT NOTHING COULD BE DONE EXCEPT FOR US TO PAY OUT OF POCKET FOR THE REPAIR.********** SINCE WE CANNOT AFFORD THE EXTENSIVE BODY/MECHANICAL REPAIRS, THE DOOR MUST STAY CLOSED NOW BECAUSE IF OPENED, IT FALLS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277431July 20, 2009
EQUIPMENT, VISIBILITY, TIRES
I BOUGHT MY 2008 TOYOTA SIENNA IN OCTOBER 2007. THE FIRST DEFECT I NOTICED IS WHEN THE REAR WINDOWS ARE OPEN, THE REAR DOORS DO NOT LOCK IN PLACE WHEN YOU OPEN THEM. THE MECHANIC STATED SAID THE HE THOUGHT THE REASON IT WAS DESIGNED THIS WAY WAS AS A PRECAUTION, IN CASE A CHILD IS LEANING OUT OF THE WINDOW WHEN THE DOORS ARE OPENED. THIS MADE NO SENSE. MY EXPERIENCE HAS BEEN THAT THE DOOR SLAMS REALLY HARD AND THEN BOUNCES BACK. IF A CHILD HAPPENED TO BE LEANING OUT THE WINDOW THEY WOULD SUFFER SERIOUS INJURY BECAUSE OF THIS. NO ONE HAS BEEN INJURED THUS FAR, BUT THE SLAMMING CERTAINLY STARTLES EVERYONE! THIS HAPPENS EVEN IF THE WINDOW IS ONLY OPEN SLIGHTLY. ANOTHER DEFECT IS THE TIRE PRESSURE LIGHT ON THE DASH. IT STAYS LIT UP CONSTANTLY. AFTER ADDING AIR ON NUMEROUS OCCASIONS, I NOTICED THAT THE LIGHT COMES BACK ON IN JUST A COUPLE OF DAYS. I DISCUSSED THIS WITH THE DEALER AND HE SIMPLY STATED THAT TIRE PRESSURE CHANGES WITH THE TEMPERATURE. THIS IS A SAFETY ISSUE BECAUSE I WOULD NOT KNOW IF THE TIRES' INFLATION WAS REALLY OFF OR NOT. OBVIOUSLY I CANNOT ADD AIR TO THE TIRES EVERY OTHER DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277485July 20, 2009
LATCHES/LOCKS/LINKAGES
2006 TOYOTA SIENNA XLE - AUTOMATIC SLIDING DOOR DOES NOT SHUT. WHEN YOU ATTEMPT TO CLOSE THE DOOR USING THE AUTOMATIC FUNCTION IN ANY FORM (THE SIDE OR FRONT BUTTON OR USE THE HANDLE) IT WILL CLOSE PARTLY AND THEN OPEN AGAIN. I HAVE TO DISENGAGE THE AUTOMATIC AND PUT IT ON MANUAL FOR IT TO WORK. TOYOTA LOOKED AT IT AND SAID IT WAS CAUSED JUST FROM EXTENDED USE AND THE DOOR IS OFF TRACK DUE TO A LOOSE HINGE (WE PURCHASED IT 12/05). TOYOTA TOLD US TO TAKE IT TO A BODY SHOP AND THAT IT IS NOT COVERED BY THE WARRANTY. WE HAVE AN APPT. AT AN AUTO BODY SHOP TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277528July 20, 2009
STRUCTURE:BODY:DOOR
2005 TOYOTA SIENNA AUTOMATIC SLIDING DOORS FAIL. I HAVE HAD PROBLEMS SINCE THERE WAS LESS THAN 20K MILES BUT EACH TIME I BROUGHT IT IN IT ALWAYS WORKED. THEY NEVER DOCUMENTED THE VISITS THEREFORE SHOWING NO HISTORY OF THE PROBLEM OTHER THAN MY WORD. I HAD BOUGHT AN NON TOYOTA EXTENDED WARRANTY AND THE DRIVER SIDE DOOR COMPLETELY FAILED RIGHT BEFORE IT WAS UP. I TOLD THEM THE OTHER DOOR HAD THE SAME PROBLEM AND THEY SAID THEY COULDN'T DO ANYTHING UNDER WARRANTY UNLESS IT ACTED UP FOR THEM. LESS THAN 4K MILES LATER AND OUTSIDE OF MY WARRANTY THE OTHER DOOR COMPLETELY FAILED. TOYOTA AND THE DEALERSHIP IS NOT HELPING. THEY EVEN CLAIM THAT THIS IS NOT A COMMON PROBLEM. I FIND THAT HARD TO BELIEVE AFTER READING SEVERAL WEBPOSTINGS DESCRIBING THE EXACT PROBLEM. THIS IS A SERIOUS SAFETY ISSUE. IF I WERE TO BE IN AN EMERGENCY I COULD ONLY GET MY THIRD CHILD OUT FROM THE HATCH. THIS NEEDS TO BE A RECALL. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277393July 19, 2009
STRUCTURE
2004 TOYOTA SIENNA LE POWER DOOR CABLE FAILED AND THUS DOOR CAN NOT BE CLOSED. THE COATING OVER THE CABLE WORE OUT AND ULTIMATELY WIRE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277297July 18, 2009
LATCHES/LOCKS/LINKAGES
BOTH SLIDING DOORS ON MY 2005 TOYOTA SIENNA FAIL TO OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277324July 18, 2009
STRUCTURE:BODY
REAR DOOR HANDLE BROKE LEAVING ONE UNABLE TO OPEN REAR DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277326July 18, 2009
STRUCTURE:BODY
PASSENGER POWER SLIDING DOOR FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277136July 17, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL*THE CONTACT OWNS A 2000 TOYOTA SIENNA. WHILE DRIVING AT AN UNKNOWN SPEED, THE TIRE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO NOTICED THAT WHENEVER SHE WOULD BEGIN TO BRAKE, THE VEHICLE WOULD ONLY STOP SLIGHTLY. THE VEHICLE WAS DIAGNOSED BY THE DEALER AND THEY STATED THAT THE WHEEL SPEED SENSOR NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277167July 17, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADLIGHT COLLECTS CONDENSATION. THE FAILURE HAS BEEN OCCURRING FOR ONE YEAR. HE DISCOVERED THAT MANY OTHER CONSUMERS WERE EXPERIENCING THE SAME ISSUE AND DECIDED TO FILE A REPORT. THE DEALER WAS NOTIFIED AND DISREGARDED THE ISSUE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277176July 17, 2009
LATCHES/LOCKS/LINKAGES
POWER SLIDING DOOR ON 2005 TOYOTA SIENNA DOES NOT CLOSE PROPERLY WHEN ON A SLIGHT SLOPE. DOOR DOES NOT GO FAR ENOUGH TO LATCH AND MUST BE CLOSED WITH MANUAL ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277214July 17, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
DEFECT WITH TOYOTA SIENNA POWER DOOR. THE DOOR MOTOR / TRAIN MECHANISM IS PRONE TO BREAKING LEAVING THE DOOR STUCK IN AN OPEN POSITION. THITS MAKES THE CAR UNUSABLE AND/OR VERY UNSAFE. CLEARLY A MINIVAN IS MEANT TO TRANSPORT CHILDREN. THIS HAS HAPPENED TO MY 2004 SIENNA TWICE IN THE LAST 12 MONTHS. THIS CLAIM IS FOR THE MOST RECENT INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277240July 17, 2009
STRUCTURE
DRIVER'S SIDE SLIDING DOOR (NOT A POWER DOOR) WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THE MECHANISM HAS FAILED. I HAVE HAD SEVERAL PROBLEMS WITH BOTH SLIDING DOORS (PASSENGER SIDE IS POWER DOOR) WITH THE LATCH MECHANISM GETTING STUCK. THIS TIME, IT IS COMPLETELY INOPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276826July 15, 2009
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT A SECOND HAND 2007 TOYOTA SIENNA LE IN JUNE 2009. THE VEHICLE HAD ABOUT 49,000 KM. I NOTICED THAT VEHICLE HAD PRODUCED UNUSUAL NOISE WHEN STARTED AT COLD. IT SOUNDED LIKE DIESEL ENGINE. I TOOK A VEHICLE IN TO A TOYOTA DEALER AND THEY ATTEMPTED TO CORRECT THE PROBLEM. APPARENTLY, THERE IS A TSB ISSUED ON THIS PROBLEM. ALTHOUGH I APPRECIATE THE DEALER'S HONEST EFFORT IN CORRECTING THE PROBLEM, THE NOISE IS STILL THERE WHEN ENGINE IS STARTED AT COLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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