Toyota Sienna Complaints

9,048 consumer complaints on file.

#10284406September 17, 2009
STRUCTURE
FAMILY LOADED IN VAN TO LEAVE, PUSHED BUTTON ON REAR PASSENGER AUTOMATIC DOOR TO CLOSE IT AND MADE A WEIRD NOISE THEN FAILED TO CLOSE. SOME HOW THE AUTOMATIC DOOR CABLE CAUGHT IN TRACK OF SLIDING DOOR PREVENTING DOOR CLOSURE PAST HALF WAY. ALL EFFORTS TO CLOSE DOOR FAILED. LUCKILY WE WERE LEAVING HOME NOT RETURNING HOME. VAN HAD TO BE DRIVEN TO SHOP WITH DOOR WIDE OPEN! TOYOTA DEALER CHARGED $450 TO CUT CABLE OFF AND FREE DOOR TO CLOSE MANUALLY, OR OVER $1600 TO REPLACE CABLE AND MOTOR THAT ARE APPARENTLY ALL ONE PIECE. THERE WAS ABSOLUTELY NO WARNING TO THIS FAILURE. IT SEEMS THAT IF AN AUTOMATIC DOOR PART IS GOING TO FAIL, IT SHOULD BE DESIGNED TO AT LEAST FUNCTION IN A MANUAL STATE. CHILDREN CANNOT BE DRIVEN AROUND IN A MINIVAN WITH THE DOOR WIDE OPEN. TOYOTA REFUSED TO ACKNOWLEDGE THAT THIS COULD BE A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284000September 15, 2009
STRUCTURE:BODY
TOYOTA SIENNA 1999 THE POWER SLIDING DOOR GIVING A PROBLEM FROM LAST THREE YEARS AND NOW COMPLETELY JAM, NEITHER OPEN NOR CLOSES. THE OTHER SIDE DOOR HANDLE IS VERY POOR QUALITY AND BROKE TWICE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284017September 15, 2009
STRUCTURE:BODY
I OWN A 2004 TOYOTA SIENNA (79K MILEAGE) AND THE CABLE IN MY PASSENGER SIDE SLIDING DOOR JAMMED, LEAVING THE DOOR OPEN. I HAD TO DRIVE THE VAN WITH THE DOOR OPEN (KIDS IN CAR SEATS, WITH RAIN FALLING) TO A MECHANIC TO HELP CLOSE IT. NOW I NOTICE HOW COMMON THIS PROBLEM IS FOR SIENNA OWNERS. TOYOTA WILL NOT FIX THE PROBLEM WITH REPLACING THE ENTIRE ENGINE FOR $1500+ LABOR. THIS WIDESPREAD ISSUE IS A HEALTH AND SAFETY CONCERN, AS IT WOULD LIMIT SOMEONE'S ABILITY TO GET OUT OF THE CAR IN CASE OF ACCIDENT OR EMERGENCY. VERY LARGE PROBLEM THAT TOYOTA IS CHOOSING TO IGNORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283850September 14, 2009
LATCHES/LOCKS/LINKAGES
I HAVE A 2004 TOYOTA SIENNA WITH AUTOMATIC REAR PASSENGER SLIDING DOOR. THE CABLE AND MOTOR MALFUNCTIONED IN JANUARY 2008. I WENT TO THE DEALER IN GAINESVILLE, FL. I WAS ADVISED THAT THE WHOLE ASSEMBLY WITH THE WIRE CORD HAD TO BE REPLACED AT THE COST OF ABOUT $ 1300.00. AFTER GETTING IT FIXED, THE SAME WIRE AND THE PLASTIC LATCH BROKE AGAIN ON 9/12/09. WENT TO THE DEALER ONLY TO BE INFORMED AGAIN THAT THE SAME PARTS NEED REPLACEMENT AT THE COST OF $ 1600.00. I BELIEVE THAT THE PART IS NOT PROPERLY DESIGNED, AND THE CONSUMERS HAVE TO PAY GREAT SUMS OF MONEY TO GET IT FIXES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283924September 14, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
WE ARE PLEASED WITH OUR SIENNA WITH THE EXCEPTION OF THE SLIDING DOORS WHICH FREEZES THE LAST 2 WINTERS. I HAVE 2 SMALL CHILDREN UNDER THE AGES OF 3 AND VERY CONCERNED ABOUT THE SAFETY ISSUES. WHENEVER THE TEMP IS BELOW FREEZING, THE DOOR WILL NOT OPEN UNTIL THE TEMPERATURE RISES. I KNOW THAT I AM NOT ALONE WITH THIS ISSUE. SHOULD AN EMERGENCY ARISE, I FEAR THE SAFETY OF MY CHILDREN - HOWEVER I DO NOT HAVE THE MONEY TO FIX THIS ISSUE. OTHERS HAVE BEEN QUOTED FIXING IT IN THE PRICE OF UPWARDS OF $1000. PLEASE MAKE TOYOTA DO THE RIGHT THING AND RECALL THESE VEHICLES TO FIX THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283790September 13, 2009
STRUCTURE:BODY:DOOR
I OWN A 2004 TOYOTA SIENNA. THE CABLE ON BOTH SLIDING DOORS BROKE AND THE DOORS DO NOT OPEN AUTOMATICALLY WE HAVE TO OPEN AND CLOSE THEM MANUALLY WHICH IS VERY DIFFICULT FOR MY SMALL KIDS. SOMETIMES THE DOORS JAM AND DO NOT CLOSE PROPERLY. I AM WORRIED ABOUT THE SAFETY OF MY KIDS. MY VAN HAS ONLY 65K MILES ON IT. I HAVE CONTACTED TOYOTA AND MY LOCAL TOYOTA DEALER. THEY TOLD MY IT WILL COST ME ABOUT $3400 DOLLARS TO FIX BOTH DOORS. I CAN NOT PAY THIS KIND OF MONEY ESPECIALLY ON A PROBLEM THAT SEEMS TO BE COMMON WITH ALL 2004-2006 SIENNA VANS. I THINK TOYOTA SHOULD ISSUE A RECALL AND FIX THEIR DEFECTIVE PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283782September 12, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
CHECK ENGINE LIGHT CAME ON IN 2004 SIENNA LE, CALLED DEALERSHIP FOR APPT, THE NEXT DAY, THE AIR CONDITIONING WENT OUT. I LIVE IN PHOENIX, AZ, WHERE IT IS ROUTINELY 115 IN THE SUMMER. TOOK CAR VAN TO DEALERSHIP WHERE PRICE TO FIX IS $4200. COMPRESSOR EXPLODED AND SENT SHARDS OF METAL THROUGHOUT ENTIRE A/C SYSTEM. TOYOTA IS AWARE OF THIS PROBLEM, AS POSTED IN THEIR TSB AC003-05, BUT REFUSES TO COVER THEIR DEFECT UNDER A RECALL AS IT'S NOT LIFE-THREATENING. LET ME TELL YOU, RIDING IN A CAR FOR ANY LENGTH OF TIME IN 115 DEGREE WEATHER IS LIFE-THREATENING. A/C IS NOT A LUXURY IN AZ; IT IS NECESSARY FOR SURVIVAL. UPON CONTACTING TOYOTA CUSTOMER SERVICE, THEY DENY ANY CULPABILITY; HOWEVER, THERE ARE PLENTY OF FORUMS, INCLUDING TOYOTANATION.COM, IN WHICH PEOPLE HAVE ROUTINELY HAD THIS PROBLEM WITH THIS VEHICLE. WOULD LIKE TOYOTA TO ISSUE A RECALL FOR THEIR DEFECT AND TAKE CARE OF THEIR CUSTOMERS. THEY ARE AWARE OF THE PROBLEM AND TO DEEM IT NON-LIFE-THREATENING IS A MISTAKE. MOST PEOPLE WHO OWN MINI-VANS ARE TRANSPORTING CHILDREN AND IT DOESN'T TAKE MUCH FOR CHILDREN TO OVERHEAT IN A NON-AIR CONDITIONED CAR, NOT TO MENTION THE MILD HEAT EXHAUSTION THAT COMES FROM BEING IN THE CAR FOR 15 MINUTES. CAR IS STILL NOT FIXED DUE TO EXORBITANT COST AND IT IS WELL OVER 100 HERE STILL IN SEPTEMBER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283710September 11, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER MOTOR UNEXPECTEDLY ENGAGED, WHICH FORCED THE POWER LIFT GATE TO THE FULLY CLOSED POSITION. A SERIOUS INJURY COULD OCCUR IF SOMEONE WAS STRUCK BY THE LIFT GATE WHEN IT FELL DOWN OR CLOSED. THE VEHICLE WAS TAKEN TO A DEALER AND A TECHNICIAN CONCLUDED THAT HIS VIN WAS EXCLUDED FROM RECALL # 084244000, STRUCTURE; BODY; HATCHBACK/LIFTGATE. SINCE HE WAS INELIGIBLE FOR A FREE REMEDY, THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284290September 11, 2009
SEAT BELTS
LETTER FROM CONGRESSMAN COBLE ON BEHALF OF CONSTITUENT RE SEAT BELTS IN 2006 TOYOTA SIENNA - SAFETY COMPLAINT #10280400. *NJ THE CONSUMERS SON WAS SITTING IN THE BACK SEAT WHEN ALL OF SUDDEN, THE MIDDLE SEAT BELT HAD WRAPPED AROUND HIS NECK 3 TIMES. THE SEAT BELT WAS WRAPPED SO TIGHTLY AROUND HIS NECK THAT IT WOULDN'T BUDGE AND EVERY LITTLE MOVEMENT MADE IT TIGHTER. THE SEAT BELT HAD TO BE CUT BY EMERGENCY PERSONAL. THE CONSUMERS STATED HE HAD BEEN PLAYING WITH THE SEAT BELT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283698September 11, 2009
LATCHES/LOCKS/LINKAGES
MY WIFE WAS PUTTING THE CHILDREN INTO OUR 2004 TOYOTA SIENNA MINIVAN AND WHEN SHE WENT TO OPEN THE PASSENGER SIDE AUTOMATIC SLIDING DOOR THE DOOR CABLE BROKE. THANKFULLY SHE WAS ABLE TO CLOSE THE DOOR SAFELY. HOWEVER, SHE WAS NOT ABLE TO OPEN IT. WHEN SHE BROUGHT THE VAN TO ME, AS I WAS AT WORK, I COULD SEE THAT A PIECE OF THE DOOR CABLE/PULLEY SYSTEM WAS IN THE WAY OF THE DOOR SLIDING OPEN. I CUT OFF THAT PIECE AND THE DOOR NOW OPENS AND CLOSES MANUALLY. IF MY WIFE HAD GOTTEN INTO AN ACCIDENT ON HER WAY TO SEE ME, THAT DOOR WOULD NOT HAVE BEEN ABLE TO BE OPENED. THAT, IN MY HUMBLE OPINION, IS A SERIOUS DEFECT IN DESIGN...THAT SOMETHING COULD HAPPEN THAT WOULD PREVENT THE DOOR FROM BEING OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283596September 10, 2009
STRUCTURE:BODY
POWER SLIDING DOOR IS INOPERATIVE, INTERMITTENTLY INOPERATIVE, DOES NOT CLOSE PROPERLY AND RETURNS TO THE OPEN POSITION WHILE BEING CLOSED USING THE POWER SWITCH OR REMOTE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283614September 10, 2009
SEAT BELTS
I HAVE A 1998 TOYOTA SIENNA LE. ALL OF THE SEAT BELTS DO NOT RETRACT BACK INTO THE PANELS WITHOUT HELP FROM THE PASSENGERS. IF YOU LEAN FORWARD THEY STAY WHERE THEY ARE EXTENDED TO. I HAVE HAD THEM LOOKED AT AND THE TECHNICIAN SAID THE RETURN SPRINGS HAVE ALL RELAXED. THIS IS THE 4TH TOYOTA AUTOMOBILE I HAVE OWNED AND ALL OF THEM HAVE DONE THIS. I DON'T KNOW HOW THIS CAN BE SAFE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283374September 9, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE
CABLE SNAPPED ON REAR POWER SLIDING DOORS. IT APPEARS THAT THE OUTER PLASTIC COATING DRIED AND BROKE OFF OF THE CABLE. CABLE IS HANGING OUTSIDE OF THE CAR AS I DRIVE DOWN THE ROAD. THE DOOR IS VERY HEAVY AND MY CHILDREN ARE UNABLE TO OPEN THE DOOR THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283152September 8, 2009
STRUCTURE:BODY
WE HAVE A 2005 TOYOTA SIENNA AND THE PASSENGER SIDE POWER SLIDING DOOR WILL NOT OPEN OR CLOSE ON ITS OWN. THERE ARE 4 WAYS TO ENGAGE, 1) ON THE KEY-FOB, 2) A BUTTON OVERHEAD, 3) A BUTTON ON THE B-PILLAR, OR 4) PULLING THE HANDLE LIKE YOU'RE OPENING MANUALLY. THE ONLY WAY TO GET THE DOOR OPEN NOW IS TO DISABLE THE POWER DOOR FUNCTION AND USE IT ONLY MANUAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283288September 8, 2009
POWER TRAIN
THE AUTOMATIC DOOR ON OUR 2002 TOYOTA SIENNA DOES NOT WORK. THE CABLE BROKE WHILE MY DAUGHTER WAS GETTING IN THE CAR. LUCKILY, SHE WAS NOT INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283293September 8, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA XLE LIMITED (75,000 MILES), PURCHASED APRIL 2003. PASSENGER REAR SLIDING DOOR CABLE SNAPPED. IT LOOKS LIKE THE COVERING ON THE CABLE DETERIORATED OVER THE YEARS AND THE CABLE RUSTED AND SNAPPED. WE ARE NOT ABLE TO OPEN REAR SLIDING DOOR DUE TO BROKEN CABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283073September 7, 2009
LATCHES/LOCKS/LINKAGES
THE BUTTONS THAT OPEN THE RIGHT SIDE DOOR DO NO OPEN OR CLOSE THE DOOR. THIS COULD BE DANGEROUS IN AN EMERGENCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283000September 6, 2009
STRUCTURE:BODY
OUR SLIDING DOOR STOPPED WORKING ABOUT A YEAR AGO. THIS MORNING, DESPITE THE ELECTRIC DOORS BEING TURNED OFF, WHILE MY HUSBAND WAS DRIVING WITH ALL 4 OF OUR BABIES THE DOOR OPENED AND GOT STUCK. MY HUSBAND CAN'T OPEN OR CLOSE THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282860September 4, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE REAR POWER SLIDING DOOR ON THE TOYOTA HAS A SAFETY DEFECT WHERE THE POWER SLIDING DOOR CLOSES COMPLETELY BUT THEN POPS OPEN SLIGHTLY AT THE REAR OF THE DOOR. THE RESULT IS THAT THE DOOR IS NOT FULLY CLOSED OR LATCHED. HOWEVER, THE "OPEN DOOR" INDICATOR IN THE VEHICLE DOES NOT LIGHT INDICATING THAT THE DOOR IS NOT IN A FULLY CLOSED POSITION. THE "POP OPEN" SCENARIO WAS OCCURRING OVER THE COURSE OF SEVERAL WEEKS, BEFORE GOING OVER A BUMPY ROAD THE VIBRATIONS MUST HAVE BEEN SUFFICIENT ENOUGH TO WARRANT THE "OPEN DOOR" INDICATOR TO LIGHT. UPON BRINGING TO TOYOTA FOR REPAIR THEY INFORMED ME THE MOTOR WAS DAMAGED ALONG WITH THE LATCHING MECHANISM FOR THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282508September 1, 2009
STRUCTURE:BODY
POWER SLIDING DOOR ON PASSENGER SIDE OF 2005 TOYOTA SIENNA XLE MINIVAN DOES NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna