Mercury Cougar Complaints

1,886 consumer complaints on file.

#729488August 29, 2000
SEAT BELTS:FRONT:ANCHORAGE
WHEN AIRBAGS DEPLOYED, SEATBELT BECAME UNLATCHED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#729132August 26, 2000
UNKNOWN OR OTHER
THE CAR IN QUESTION WAS MY FIRST COUGAR. IT WAS BOUGHT BACK BY FORD. I WAS TOLD IT WOULD BE SENT BACK TO THE PLANT TO BE TAKEN APART AND CHECKED OUT. INSTEAD IT WAS SOLD TO NORTHTOWN AND THEY IN TURN SOLD IT TO AN UNSPECTING BUYER. I WAS CALLED ABOUT THE CAR BY AL THE CAR SALESMAN AND HE IN TURN TOLD THE PEOPLE I WAS A PICKY PERSON! THE PERSON THAT BOUGHT THE CAR CALLED ME TONIGHT AND THEY ARE STILL HAVING TROUBLE WITH THE CAR AND I THINK THEY GOT A RAW DEAL! I TOLD THE CUSTOMER I WOULD HELP HER OUT IN ANY WAY I CAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729155August 26, 2000
TIRES
TREAD COMPLETELY SEPARATED FROM SIDEWALLS. ONLY SIDEWALLS REMAINED ON WHEEL. DEALER INDICATED THAT THERE WAS A HOLE IN THE TREAD BUT UNCLEAR WHETHER HOLE OCCURRED BEFORE OR AFTER SEPARATION. DO NOT HAVE TIRE BUT HAVE PICTURES. ALSO, SERVICE MANAGER, NICK CALDARON INSPECTED TIRE. AM CONCERNED BECAUSE I HAVE 4 SIMILAR TIRES ON CAR NOW.( DOT NUMBER: TIRE SIZE: P215R1689 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868680August 25, 2000
STRUCTURE:BODY
REAR DRIVER'S SIDE WEATHER STRIP RIPPED, AND CONSUMER WAS NOT ABLE TO OPEN DOOR. HAS HAD WEATHER STRIP REPLACED 5 TIMES, ORIGINAL STRIP WAS OKAY. IT WAS JUST LEAKING, BUT THE REPLACEMENT ONES ARE THE ONES THAT KEEP RIPPING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553980August 24, 2000
TIRES:TREAD/BELT
TWO OF THE FIRESTONE FIREHAWK GTA 20-P215/50R16 TIRES EXPERIENCED TREAD SEPARATION AND BLOWOUTS, ONE INCIDENT CAUSED LOSS OF CONTROL OF THE VEHICLE AND HIT A CURB. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728780August 23, 2000
ENGINE AND ENGINE COOLING:ENGINE
BOTH HEAD GASKETS WENT OUT AT THE SAME TIME, CONTACTED M. MOTORS ABOUT IT TO SEE IF THERE WAS A RECAL BUT WAS TOLD NO THERE WAS NOT, NOTHING THEY COULD DO OTHER THAN ME REPAIR IT, TOOK TO ANOTHER MECHANIC FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728848August 23, 2000
VEHICLE SPEED CONTROL
WHEN THE CLUTCH IS DEPRESSED WHILE DRIVING , THE ENGINE WILL MAINTAIN RPM AND/OR INCREASE RPM BY AS MUCH AS 1500 RPM FOR SEVERAL SECONDS OR UNTIL THE CLUTCH IS RELEASED IN GEAR. THIS PROBLEM OCCURS WHILE DRIVING (SHIFTING GEAR) OR COMING TO A STOP WHEN THE ENGINE IS HOT. IF I HIT THE THROTTLE TO TRY AND BRING THE RPM DOWN IT WILL HANG AT THE HIGHER RPM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868350August 22, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING IN A RAINY CONDITIONS SERPENTINE BELT GETS WET/ WILL LOSE POWER STEERING, LEAVING VEHICLE STUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728517August 21, 2000
SEATS:FRONT ASSEMBLY:POWER ADJUST
MOTOR CONTROL ON SEAT BELT ASSEMBLY( CALLED THE MOUSE) WILL NOT OPERATE THE SEAT BELT MAKING THE SHOULDER BELT INOPERATIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728600August 21, 2000
TIRES:TREAD/BELT
TREAD ON TIRES STARTED TO SEPARATE FROM TIRE HAD TO RELACE ALL TIRES SENT FIRESTONE AN E-MAIL THEY SENT BACK THE TRUCK TIRE RECALL INFO DID NOT TAKE TO DEALER BECAUSE THEY WOULD HAVE PUT FIRESTONES BACK ON ,I SAVED ONE TIRE THAT WAS DAMAGED( DOT NUMBER: W2UN TIRE SIZE: P205/60RIS )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728380August 18, 2000
ENGINE AND ENGINE COOLING:ENGINE
I SPOKE TO THE DEALER, AND THEY STATED OTHER COUGARS INCLUDING MODEL YEAR 1993 WERE BEING RECALLED. MY COUGAR WAS NOT AMONG THE ONES BEING RECALLED FOR THE HEAD GASKET PROBLEM. I WAS TOLD BY OTHERS THAT I SHOULD NOT HAVE THIS PROBLEM WITH THE LOW MILEAGE ON MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728003August 15, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
COMPLETE LOSS OF ALL BRAKES DUE TO "NEVER BEFORE SEEN" EXPLOSION OF ABS MASTER CYLINDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727822August 14, 2000
TIRES:TREAD/BELT
I HAVE HAD TWO (2) SIDE WALL BLOWOUTS ON THE LOWER PART OF THE SIDEWALL NEAR THE TREAD. BOTH INCIDENTS WERE ON CITY STREETS AND THERE WAS NO EVIDENCE OF ROAD HAZARD OF ANY KIND. THE FIRST INCIDENT THROUGH THE CAR OUT OF CONTROL AND INTO A CURB. NO OTHER CARS WERE INVOLVED. I KEPT THE LAST TIRE, HOWEVER DISCARDED THE FIRST.*AK( DOT NUMBER: TIRE SIZE: P215/50 R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727843August 14, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
ON 8-01-00, WITH A CALIFORNIA HIGHWAY PATROLMAN AS A WITNESS, THE BRAKES ON MY GRAND DAUGHTERS CAR FAILED COMPLETELY (PEDAL TO FLOOR), UPON PUMPING THE PEDAL THE BRAKES THEN LOCKED UP AND THE CAR WENT INTO AN UNCONTROLLED SKID STRIKING A STOPPED VEHICLE. THIS HAPPENED ON THE FREEWAY IN A CONSTRUCTION ZONE AND WE ARE UNSURE OF THE VEHICLE SPEED AT THE TIME OF IMPACT. SHE WAS TRAVELING AT APPROXIMATELY 45 MPH AT THE TIME OF THE INITIAL BRAKE FAILURE. FORTUNATELY NO ONE WAS INJURED (ALTHOUGH MY GRAND DAUGHTER'S HEAD DID STRIKE THE WINDSHIELD) AND VERY LITTLE DAMAGE WAS DONE TO EITHER VEHICLE. BOTH FRONT TIRES NOW HAVE SEVERE CUTS AND ABRASIONS ACROSS THEIR WIDTH, APPROXIMATELY 6 TO 8 INCHES LONG, WHERE THE NEWLY FORMED GROOVES IN THE HIGHWAY SHREDDED THE TIRES UPON BRAKE LOCKUP. FAILED COMPONENTS: 1) BRAKES - COMPLETE FAILURE, THEN SEVERE LOCKUP. 2) AIR BAGS - NEITHER THE DRIVER NOR PASSENGER AIR BAGS DEPLOYED UPON IMPACT. 3) SELT BELTS - SEAT BELTS FAILED TO LOCKUP UPON IMPACT. THE CHP OFFICER, WHO WAS SITTING IN THE CONSTRUCTION ZONE AREA, STATED THAT HE SAW THE ENTIRE INCIDENT AND EXPRESSED HIS CONCERN THAT WITH THE SEVERITY OF THE IMPACT THAT THE AIR BAGS HAD NOT DEPLOYED. THE BRAKE ROTORS, CALIPERS AND PADS ON THIS VEHICLE WERE REPLACED AND/OR REBUILT BY FORD UNDER WARRANTY AT 32K MILES. WE HAVE SO FAR BEEN UNSUCCESSFUL IN CONTACTING FORD/MERCURY ABOUT THESE PROBLEMS, AND THE DEALERS SEEM TO BE AT A LOSS ON HOW TO CHECK THE FAILED COMPONENTS. THEIR ATTITUDE IS ONE OF DISBELIEF SINCE THE CARS WERE NOT SEVERLY DAMAGED. WHEN WILL IT HAPPEN AGAIN? *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#727873August 14, 2000
VEHICLE SPEED CONTROL
RPMS REMAIN HIGH WHEN CLUTCH IS ENGAGED; RPMS TAKE FAR TOO LONG TO REACH A NORMAL IDLE SPEED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727606August 11, 2000
SERVICE BRAKES, AIR:ANTILOCK, SERVICE BRAKES, AIR:DISC:CALIPER
I HAVE REPLACED A SET OF BRAKE PADS ON THE FRONT, THE CALIPERS WERE LOOSE WHEN REPLACED & I HAD TO REPLACE THE ROTOR ON THE RIGHT & THE ROTOR ON THE LEFT NOW NEEDS REPLACED. THIS DOES NOT SEEM LIKE NORMAL WEAR/TEAR. THIS CAR HAS BEEN USED MOSTLY FOR HIGHWAY TRAVEL. THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727460August 10, 2000
TIRES:TREAD/BELT
ABOUT A MONTH AFTER PURCHASING THE CAR, I HAD A FLAT ON THE FRONT PASSENGER SIDE TIRE. WE TOOK THE CAR TO DISCOUNT TIRES WHO TOLD US THAT THE TIRE ON THE BACK DRIVERS SIDE WAS SEPARATING AND HAD TO BE REPLACED. THEY REFUSED TO FIX THE FLAT UNTIL WE REPLACED THE TIRE DUE TO SAFETY. WE BOUGHT A REPLACEMENT TIRE FROM DISCOUNT TIRES AND HAD IT PLACED ON THE FRONT DRIVERS SIDE. ABOUT TWO WEEKS LATER MY SON WAS DRIVING THE CAR ON ONE OF OUR LOOPS, AT THE POSTED SPEEDLIMIT OF 70 MPH, WHEN THE REAR PASSENGER SIDE TIRE SHREDDED AND BLEW OUT. THE CAR ENDED UP GOING SIDEWAYS DOWN THE LOOP IN RUSH HOUR TRAFFIC. HE ENDED UP IN THE MIDDLE OF FREEWAY IN THE GRASS. THANKFULLY NO ONE WAS HURT, BUT THE TIRE DID DAMAGE TO THE WHEEL WELL AND THE REAR BUMPER WHEN IT CAME LOOSE. WE REPLACED THAT TIRE AND THE OTHER FRONT TIRE AT THE SAME TIME. ABOUT TWO TO THREE WEEKS LATER I NOTICED A BAD VIBRATION WHILE DRIVING AND HAD THE FOURTH TIRE REPLACED. I HAD ASKED THE TECHNICIAN AT DISCOUNT TIRES, IF I SHOULD GO TO FIRESTONE AND HAVE THEM LOOK AT THE TIRE, AS THERE MUST BE SOMETHING WRONG WITH THEM TO COME APART LIKE THAT. I WAS TOLD I COULD TAKE IT TO THEM, HOWEVER THEY WOULD NOT GIVE ME VERY MUCH, AS THE TREAD WAS LOW, I MIGHT GET A LITTLE BIT OF REPLACEMENT VALUE BUT NOT MUCH. SINCE I HAVE HAD TO REPLACE ALL FOUR TIRES, AND THE TIRE RETAILERS CHARGED ME A DISPOSAL FEE, AND KEPT THE BAD TIRES, I HAVE NO WAY OF PROVING THAT I HAD THE ORIGINAL FIRESTONE TIRES THE CAR CAME WITH. THESE TIRES LOOKED FINE AND APPEARED TO HAVE QUITE A BIT OF TREAD STILL ON THEM, BUT ALL FOUR OF THEM COMPLETLY SEPARATED THE TREAD FROM TIRE.IT MOUNTED. *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867395August 10, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING WOULD STEP ON THE BRAKE PEDAL, BUT VEHICLE WILL NOT STOP. ALSO, PEDAL FELT HARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867308August 9, 2000
TIRES:SIDEWALL
CONSUMER WAS TRAVELING ABOUT 30MPH ON HIGHWAY AND HIT A SMALL POTHOLE IN THE ROAD. TIRE SIDEWALL SPLITTED, LIKE SOMEONE HAD CUT THE TIRE. THIS HAPPENED A YEAR AGO TRAVELING ABOUT 50MPH ON THE HIGHWAY, AND A CHUNK OF THE TIRE SIDEWALL SIMPLY EXPLODED WITH NO CONTACT AT ALL. FIRESTONE FIREHAWK #GTA02, SIZE 215/50/16. DEALERSHIP AND FIRESTONE HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727020August 8, 2000
TIRES:TREAD/BELT
THE UPPER LAYER OF THE FIRESTONE TIRE ON THE FRONT LEFT WAS COMPLETELY SEPARATED FROM THE REST OF THE TIRE. THIS WAS AT A SPEED OF ABOUT 60 MPH. THE TIRE WAS IN GOOD CONDITION WITH NO DAMAGE. IT WAS A VERY SCAREY AND DANGEROUS SITUATION WITH THE WHOLE FAMILY (WIFE AND 2 KIDS) IN THE CAR ON THE HIGHWAY, IN THE MIDDLE OF DESERT AND AT NIGHT. CALLED AAA FOR HELP AND WE WERE LUCKY THE CAT DID NOT OVERTURN. I HAVE HEARD VERY SIMILAR CASES WITH FIRESTONE. I BELIEVE THRE FIRESTONE TIRES ARE DANGEROUS AND SHOULD BE RECALLED. *AK( DOT NUMBER: TIRE SIZE: 215SR17 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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