Mercury Cougar Complaints

1,886 consumer complaints on file.

#10038298September 2, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LEFT FRONT LOWER BALL JOINT ON VEHICLE BROKE AFTER HITTING A POTHOLE.*MR THE INSIDE OF THE WHEEL RIM SHOWED EXTENSIVE DAMAGE. THE VEHICLE WAS TOWED AND REPAIRED. THE MECHANIC SWITCH THE TWO LEFT TIRES FROM FRONT TO BACK. THE VEHICLE DIDN'T WOBBLE OR HAVE ANY VIBRATION AFTER THE FACT. THE CONSUMER HAD GREASED FITTINGS INSTALLED ON THE VEHICLE, HOWEVER THE OWNER'S MANUAL STATED NO GREASE WOULD BE NEEDED FOR 100,00 MILES. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036998September 1, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR IN MY 2000 MERCURY COUGAR FAILED FOR THE THIRD TIME. THE CAR IS NOW OUT OF WARRANTY AND I AM STUCK WITH THE BILL. FAILURE WAS FOLLOWED BY SMOKING IN THE ENGINE COMPARTMENT WHICH STEADILY INCREASED, SMALL FIRE EVOLVED SOON AFTERWARD. WAS ABLE TO PUT IT OUT WITH A BOTTLE OF COKE (A BRAND THAT HAS NEVER LET ME DOWN). I WAS ASSURED BY THE DEALERSHIP THAT THIS ISSUE WAS TAKEN CARE OF SOME TIME AGO. I HAVE HATED THIS CAR FOR ALL OF ITS PROBLEMS AND HAVE SUCCESSFULLY STEERED PEOPLE AWAY FROM FORD PRODUCTS. I WILL NEVER PURCHASE ANOTHER DOMESTIC VEHICLE FOR AS LONG AS I LIVE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10036759August 28, 2003
ELECTRICAL SYSTEM
I'VE HAD TO REPLACE BOTH THE HEATER BLOWER RESISTOR (TWICE) AND ALSO THE BRAKE LIGHT SWITCH. SUMMER OF 2003. I BOUGHT THIS VEHICLE NEW, AND WAS NEVER NOTIFIED OF A RECALL. ACCORDING TO INFO GATHERED ON THIS WEBSITE - RECALLS WERE ISSUED FOR BOTH THESE PROBLEMS. WHY WAS I NOT NOTIFIED?? WHO WILL REPAY ME FOR LABOR AND PARTS FOR THESE NECESSARY REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036703August 27, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION FAILED COMPLETELY IN FORWARD. REVERSE STILL WORKS. SEVERAL SERVICE BULLETINS NOTING A DEFECT IN THE TRANNY HAVE BEEN POSTED. CAR HAD 60K ON IT AND HAD REGULAR TRANSMISSION SERVICES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036605August 26, 2003
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT
ENGINE WAS REPLACED AT 87,000 MILES UNDER RECALL FOR HEAD GASKET FAILURE. 30,000 MILES LATER ENGINE HEAD BLEW UP AGAIN DUE TO THE PLACEMENT OF A HELICOIL IN THE RE-MANUFACTURED ENGINE. THIS HELICOIL WAS PRESENT IN THE RE-MANUFACTURED ENGINE FROM THE FACTORY. I CONSIDER THIS TO BE A DEFECT IN THE RE-MANUFACTURED ENGINE, AS THE HEAD SHOULD HAVE BEEN MACHINED BY THE FACTORY NOT JUST HAVE A HELICOIL STUFFED IN. THIS IIS THE CAUSE OF THE NEW FAILURE AND FOR REFUSES TO REPAIR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034560August 25, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TEMPERATURE GAUGE WENT UP, CAR OVERHEATED. TOOK VEHICLE TO INDEPENDENT SHOP, AND TECHNICIAN STATED THAT INTAKE PLASTIC MANIFOLD CRACKED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034562August 25, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE WAS REPLACED AT 87,000 MILES UNDER A RECALL. DUE TO A SPARK PLUG THAT BUSTED THROUGH THE ENGINE. 30,000 MILES LATER, ENGINE NEEDED REPLACEMENT AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033165August 20, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PURCHASED VEHICLE JANUARY 2003. IN MARCH AND MAY TOOK CAR TO DEALERSHIP FOR DRIVER SIDE WINDOW LEAK. SEAL REPLACED BOTH TIMES. IN JULY TOOK VEHICLE TO DEALERSHIP FOR WINDOW LEAKS TO BOTH DRIVER AND PASSENGER SIDES. THEY REPLACED BOTH SEAL TRIM PIECE, RETAINER ASSY. SIDE RAILS AND SEALED WITH SILICONE. CAR IS STILL LEAKING ON BOTH SIDES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033122August 19, 2003
VEHICLE SPEED CONTROL
WHEN TRAVELING TO VISIT MY SISTER AT COLLEGE I WAS DRIVING APPOX. 85MPH BUT AFTER STOPPING TO STRETCH MY LEGS AT A REST STOP I CONTINUED TO TRY TO REACH MY PREVIOUS SPEED AND WHEN I TRIED TO GO OVER 80MPH THE CAR STARTED TO BUCK. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE RPMS COULD NOT GO OVER A CERTAIN LEVEL SO THAT BASICALLY THEY SAID THAT A 2000 MERCURY COUGAR IS NOT ABLE TO REACH SPEEDS OVER 80MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029681August 15, 2003
STRUCTURE:BODY:HOOD
WHILE DRIVING AT 40 MPH AND WITH NO WARNING. THE HOOD FLEW OPEN. DEALER NOTIFIED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032844August 14, 2003
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF WILL NOT WORK PROPERLY, JUST QUOTED $1000 FOR A WHOLE NEW ASSEMBLY, THE CAR HAS ONLY 32,000 MILES ON IT. HAVE READ NUMEROUS COMPLAINTS ABOUT THIS, WHY ISN'T A RECALL BEING DONE????*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033538August 11, 2003
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WILL ONLY GO INTO REVERES GEAR. DEALER INDICATED THIS WAS CAUSED BY AUTOMATIC TRANSMISSION ELECTRICAL FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031145August 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
TRANSMISSION FAILURE AT 14000 MILES TRANSMIMSSION WAS REPLACED. FUEL PUMP REPLACED AT 14500 MILES. TRANSMISSON REPLACED SECOND TIME AT 21000 MILES. LCD DASHBOARD FEATURES NEVER WORKED PROPERLY, SERVICED TWICE FOR THE PROBLEM NEVER RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031149August 9, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MERCURY COUGAR 2000 AFTER AFTER DRIVING FOR AN HOUR OR MORE WITH OUTSIDE TEMPERATURE IN THE HIGH 90S OR LOW 100S BEGIN SURGING AND STUTTERING AND STOPS RUNNING. AFTER THE CAR COOLS IT WILL RESTART AND RUN. AFTER TALKING TO SEVERAL SERVICE MANAGERS AT SEVERAL DEALERSHIPS THE CONSENSUS IS THAT THE FUEL PUMP OVERHEATS AND STOPS WORKING. FORD/MERCURY WHEN CONTACTED DENIED THAT THERE WAS A PERVASSIVE PROBLEM BUT ALL OF THE DEALERSHIPS THAT I HAVE TALKED TO AND BROUGHT MY CAR INTO TO BE FIXED HAVE SEEN THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032237August 6, 2003
ENGINE AND ENGINE COOLING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PROBLEMS WITH VEHICLE'S ENGINE STALLING.*MR DEFECTIVE ALARM SYSTEM AND WINDOW. INVOICE STATES THAT WRENCH LIGHT CAME ON. *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032117August 5, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND WITH NO WARNING THROTTLE PEDAL WOULD STICK. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032165August 5, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER STATES THAT THROTTLE STICKS INTERMITTENTLY WHEN DRIVING, CAUSING UNINTENDED ACCELERATION. PROBLEM HAS BEEN OCCURRING FOR 2 YEARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032290August 1, 2003
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, VISIBILITY, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC, EQUIPMENT:APPLIANCE:AIR CONDITIONER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN
PROBLEMS WITH ODOMETER, GAS GAUGE, TURN SIGNALS,WINDOWS, RADIO, HAZARD LIGHTS, AIR BAG LIGHTS, SPEEDOMETER.*MR. THE MILEAGE AND CLOCK WERE NO LONGER VISIBLE. A NEW BATTERY AND ALTERNATOR WERE INSTALLED PRIOR TO THE INCIDENT. THE SUN ROOF LEAKED CONSTANTLY AND WAS ALSO FIXED PRIOR TO THE INCIDENT. THE BATTERY AND WRENCH LIGHT WERE CONSTANTLY ILLUMINATED. THIS VEHICLE HAD BEEN REPAIRED OVER AND OVER AGAIN. CONSUMER HAD TO EXIT AND BARELY MADE IT HOME WHEN SHE ENTERED THE DRIVEWAY, THE VEHICLE COMPLETELY DIED. *PH. THE AIR CONDITION WAS NOT COLD ENOUGH, THE CIGARETTE LIGHTER WAS BROKE, THE BRAKES MADE A GRINDING NOISE, THE DOOR LOCKS/LATCHES WERE INOPERATIVE, AND THE VEHICLE HAD A TRANSMISSION LEAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031761July 31, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATED VEHICLE HESITATED BETWEEN GEARS AT ANY SPEED. SERVICE TECHNICIAN COULDN'T DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031533July 30, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, POWER TRAIN:DRIVELINE:DRIVESHAFT
ON 7/29/2003 WHILE FUELING T GAS WAS LEAKING UNDER THE VEHICLE. OWNER LOOKED UNDER THE VEHICLE AND FOUND THREE HOLES IN THE FUEL LINE. OWNER STATED THAT DRIVESHAFT WAS RUBBING ON THE FUEL LINE WHICH CAUSED THE HOLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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