Mercury Cougar Complaints

1,886 consumer complaints on file.

#10030489July 30, 2003
VEHICLE SPEED CONTROL:LINKAGES, VEHICLE SPEED CONTROL:CABLES
WHILE DRIVING THE VEHICLE THE PLASTIC BLOCK THAT CONNECTS THE THROTTLE VALVE (TV) CABLE TO THE THROTTLE LEVER BROKE WHERE IT CONNECTS TO THE THROTTLE LEVER. THE PLASTIC BLOCK, STILL CONNECTED TO THE TV CABLE, DROPPED DOWN AND WEDGED BETWEEN THE THROTTLE LEVER AND A FUEL RAIL AND PREVENTED THE THROTTLE LEVEL FROM GOING BACK TO THE NORMAL IDLE POSITION. WHEN APPROCHING STOPPED TRAFFIC AT AN INTERSECTION THE PARTIALLY OPEN THROTTLE PREVENTED THE VEHICLE FROM STOPPING AS USUAL AND A COLLISION RESULTED. WHEN RESTARTING THE VEHICLE AFTER THE ACCIDENT THE ENGINE IDLED AT 3000 RPM. WHEN THE PLASTIC TV CABLE BLOCK WAS UNWEDGED FROM BETWEEN THE THROTTLE LEVER AND THE FUEL RAIL THE ENGINE IDLE SPEED WAS BACK TO THE NORMAL 900 RPM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10029786July 22, 2003
ELECTRICAL SYSTEM
WHILE DRIVING, CUSTOMER SMELT A BURNING ODOR. THEN DIGITAL DASHBOARD LIGHTS WENT OUT. MAYBE CAUSE BY ELECTRICAL SYSTEM FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029841July 22, 2003
VISIBILITY:SUN/MOON ROOF ASSEMBLY
CONSUMER STATES THAT THE SUNROOF WILL NOT CLOSE. CAUSE IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026030July 14, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THIS IS THE 2ND TIME THAT I AM REPLACING AN ALTERNATOR ON MY 2000 MERCURY COUGAR. THIS TIME, IT'S BEEN LESS THAN A YEAR SINCE I REPLACED THE OLD ONE. THIS SEEMS TO BE AN ONGOING PROBLEM WITH THE 2000 COUGAR, AND MERCURY/FORD HAVE NO INTENTIONS ON RECALLING THE VEHICLE FOR THIS PROBLEM. IT'S EXTREMELY FRUSTRATING THAT THE ALTERNATOR KEEPS GOING ON THIS VEHICLE. OF COURSE IT KEEPS HAPPENING AFTER THE WARRANTY IS UP, CAUSING YOU TO HAVE TO SHELL OUT HUNDREDS OF DOLLARS OVER AND OVER AGAIN. THIS LAST TIME, NOT ONLY DID I HAVE TO REPLACE THE ALTERNATOR, BUT I HAD TO PAY $175.00 FOR TOWING BECAUSE I WAS 75 MILES AWAY FROM HOME. THIS IS RIDICULOUS, AND I AM CONSIDERING GETTING RID OF THIS CAR ONCE IT IS PAID OFF NEXT YEAR. AND SINCE THERE ARE OTHER PEOPLE WHO ARE HAVING THE SAME PROBLEM, AND MERCURY/FORD DOES NOT WANT TO RECALL THIS VEHICLE, I WILL NEVER PURCHASE A CAR FROM THIS COMPANY AGAIN. CLEARLY THERE IS SOMETHING CAUSING THE ALTERNATOR ON THE 2000 MERCURY COUGAR TO KEEP GOING, BUT THE MAKER WILL NOT RECALL THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027119July 11, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER DROVE VEHICLE INTO THE SHOP. THERE WAS A KNOCKING NOISE COMING FROM UNDERNEATH THE VEHICLE. TECHNICIAN TOLD HER THAT MOTOR WAS GONE INSIDE OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025918July 11, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION REPAIRED THREE TIMES & NEEDS TO BE REPAIRED AGAIN. HELP P.S NO ONE TAKES BETTER CARE OF A CAR THEN ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019848July 11, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE HEAD GASKET BLEW DUE TO A FAILED PART IN THE ENGINE. *JB PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027059July 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE HAD MAJOR PROBLEMS WITH HEAD GASKET. THIS PROBLEM WAS THE SUBJECT OF A RECALL AND THE WARRANTY WAS EXTENDED. THE CONSUMER NEVER RECEIVED ANY INFORMATION ABOUT THE RECALL. *CB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022848July 10, 2003
AIR BAGS:FRONTAL
THE CONSUMER PARKED VEHICLE, TOOK THE KEY OUT FROM THE IGNITION SWITCH, AND AT THAT MOMENT, THE PASSENGER'S AIR BAG DEPLOYED. *AK *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026972July 8, 2003
ELECTRICAL SYSTEM:HORN, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM
PROBLEMS WITH VEHICLE'S TRUNK COMING UNLATCHED FROM THE INSIDE. *MR THE HORN WAS ALSO INOPERATIVE, THE VEHICLE STALLED, AND THERE WAS A CONSTANT PROBLEM WITH THE BLOWER/FAN. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIR COST OF THE BLOWER. *SCC THERE WAS A RECALL REGARDING THE HEATER BLOWER RESISTOR, HOWEVER THE DEALER STATED THE VEHICLE IDENTIFICATION NUMBER WASN'T INCLUDED IN THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026760July 8, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP HAD FAILED, CAUSING TE VEHICLE TO SHUT OFF. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021808July 3, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THE CATALYTIC CONVERTER FAILED. CHAPMAN FORD FIXED ONE OF THE CATALYTIC CONVERTERS, BUT THE SYSTEM MAY STILL BE FAILING. *AK THE VEHICLE CONTAINED A ROTTEN EGG SMELL. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017792July 3, 2003
AIR BAGS:FRONTAL, TIRES
THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND THE AIR BAGS FAILED TO DEPLOY. *NLM THE CONSUMER WAS CONCERNED THAT ALL BF GOODRICH TIRES FAILED ON SLIPPERY CONDITIONS. DOT # UNKNOWN. *TT *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10024932June 25, 2003
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WHILE DRIVING AT 40 MPH A VEHICLE AHEAD SLAMMED ON THE BRAKES AND CONSUMER HIT THE BRAKES AND THE VEHICLE JUMPED AND ACCELERATED WHICH CAUSED CONSUMER'S VEHICLE TO HIT THE VEHICLE AHEAD. DURING THIS, THE DRIVER SEAT BELT DID NOT RESTRAIN, AND THE AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10023353June 19, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
JUST OVER 36,000 MILES, THE ALTERNATOR COMPLETELY FAILED LEAVING MYSELF AND A PASSENGER STRANDED MORE THAN 50 MILES AWAY FROM HOME. DUE TO THE FACT THAT THE WARRANTY EXPIRED AT 36,000 MILES THE LOCAL DEALERSHIPS ALL REFUSED TO ASSIST ME WITH THIS MATTER FORCING ME TO PAY TO REPLACE THE ALTERNATOR. FURTHERMORE, I WAS INFORMED BY SEVERAL MECHANICS THAT A REASONABLE TIME ESTIMATE ON AN ALTERNATOR IS 100,000 MILES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024635June 17, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
VEHICLE STALLED IN TRAFFICE RESULTING IN LOSS OF POWER STEERING AND POWER BRAKE CONTROL. *MR *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023225June 17, 2003
STEERING:RACK AND PINION:RACK
POWER RACK AND PINION LEAKAGE OCCURRED AND RACK NEEDED TO BE REPLACED. THE WARRANTY 3 YRS. OR 36,000 MI. HAD EXPIRED ACCORDING TO DEALER. $800.00 AND 15 MONTHS LATER A "CLUNKING" NOISE IS COMING FROM THE STEERING WHEEL DURING PARKING MANEUVERS. APPARENTLY, THEY ONLY WARRANTY THE PART FOR 12 MONTHS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023096June 15, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP GOES BAD 2ND TIME IN ONE YEAR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023104June 15, 2003
AIR BAGS:FRONTAL
PASSENGER SIDE AIR BAD DEPLOYS IN A PARKED CAR CAUSING INJURY AND DAMAGE WORTH $3,500 AND FORD REFUSES TO PAY FOR IT. ON 31ST MAY 2003, WE WENT TO THE LIBRARY TO DROP OFF OUR BOOKS. WE PARKED OUR CAR, AND I GOT DOWN TO DROP THE BOOKS. MY WIFE, WHO WAS SITTING ON THE PASSENGER SIDE TURNED AROUND TO PICK MORE OF THE BOOKS FROM THE BACK SEAT AND HER SIDE AIR BAG BLEW OUT. SHE BROUGHT HER HAND FORWARD TO COVER HER FACE AND WAS HIT BY THE BLOWN AIR BAG. AIRBAG DEPLOYED WHEN THE CAR WAS PARKED. THE CAR IS A 1999 MERCURY COUGAR SMOKE STARTED COMING OUT AND WE HAD TO CALL THE FIRE DEPARTMENT. PER, FIRE DEPARTMENT CAPTAIN, THEY HAVE NEVER SEEN THIS CASE BEFORE. LUCKILY, THE SMOKE WAS JUST THE AIR BAG POWDER. SIDE AIR BAG DEPLOYED. AIR BAG COVER HIT THE WINDSHIELD, WHICH CRACKED THE WHOLE WINDSHIELD. THE FORCE OF DEPLOYMENT ALSO POPPED OUT AIR VENT AND THE DASHBOARD. WHEN WE CALLED UP FORD, THEY ASKED US TO CLAIM IT THROUGH OUR INSURANCE. BUT WHEN WE TOLD THEM THAT IT DID NOT MAKE SENSE THEY TOLD US SEND THE VEHICLE TO A FORD DEALER WHERE THEY CAN RUN DIAGNOSTICS. CURRENT MILEAGE IS AROUND 64,000. FORD SAYS THAT ONE OF THE MODULES WAS FAULTY AND ALSO THIS MODULE HAS WARRANTY OF 5 YEARS OR 50,000 MILES. BUT THIS WAS NOT MENTIONED IN ANY OF THEIR SERVICE MANUALS. ALSO NOBODY POINTED THIS OUT WHEN THE CAR HAD THE FORD RECOMMENDED 60,000-MILE MAINTENANCE AND CHECK WE ALSO MADE REPEATED CALLS TO FORD, TO GIVE US IN WRITING THAT THE AIR BAGS DEPLOYED DUE TO FAULTY UNIT. BUT THEY ARE REFUSING TO DO SO. PROGRESSIVE, OUR INSURANCE AGENT HAS SAID THEY CANNOT COVER IT AND THAT WE HAVE TO TALK TO FORD (THEY DID SAY THAT IF THIS INCIDENT CAUSED A COLLISION, THEY WOULD HAVE PAID FOR IT). FORD SAYS THIS IS OUT OF WARRANTY. HOW DO WE COME TO KNOW WHICH PART IS GOING TO COST US IN FUTURE BECAUSE IT HAS RUN OUT OF WARRANTY, IF NOBODY POINTS OUT THE PROBLEM DURING ROUTINE MAINTENANCE. *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10021438June 11, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE FIRST TIME THE CAR STALLED IT WAS IN JANUARY 2003. IT DID IT AGAIN ON JUNE 8, 2003. IT APPEARED TO BE FINE, BUT THE FOLLOWING DAY, ON THE WAY TO WORK IT WAS HAVING TROUBLE. DID NOT USE CAR UNTIL TRANSPORT TO DEALERSHIP IN PORT JEFERSON, NY ON JUNE 11, 2003. I WAS TOLD IT WAS THE FUEL PUMP. LOOKING THROUGH PAST COMPLAINTS IT APPEARS THIS IS AN ONGOING PROBLEM WITH THIS MAKE, MODEL AND YEAR. I WOULD LIKE TO KNOW WHAT THE MANUFACTURER INTENDS TO DO ABOUT THIS. I HOPE THAT THIS WILL NOT BE ANOTHER FORD PINTO SITUATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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