Mercury Cougar Complaints

1,886 consumer complaints on file.

#10052235January 2, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHEN DRIVING DRIVER IS UNABLE TO CLOSE THE SUNROOF WHEN IT RAINS, CAUSING THE RAIN TO ENTER THE SUN ROOF, AND MAKING IT DIFFICULT TO SEE THE ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051365December 30, 2003
POWER TRAIN:MANUAL TRANSMISSION
TOTAL FAILURE OF THE 5 SPEED MANUAL TRANSMISSION AT 4046 MILES. DEALER REFUSED REPAIR UNDER WARRANTY, AS DID FORD. SAID CAR WAS ABUSED WITH NO APPARENT VISABLE DAMGE TO CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050980December 23, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I WAS DRIVING MY 2000 MERCURY COUGAR V6 AND THE FUEL PUMP CAUSED POWER HESITATION AND SURGING WHEN I PULLED INTO THE LEFT LANE TO MAKE A PASS. I HAD TO SWERVE BACK INTO THE RIGHT LANE AND NEARLY CAUSED AN ACCIDENT WITH THE ONCOMING VEHICLE. I THEN REPLACED THE FUEL PUMP SHORTLY THEREAFTER AND THE PROBLEM WENT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049564December 11, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY VEHICLE WAS REBUILT IN OCTOBER 2001 @ 120000 MILES BECAUSE IT JUMPED OUT OF GEAR DURING ACCELERATION AND WOULD NOT ENGAGE. SINCE THE REBUILD, THE CAR HAS CONTINUED TO HAVE TRANSMISSION PROBLEMS SUCH AS SELF-ACCELERATION WHEN CURSE CONTROL IS ENGAGED, SLIPPING OUT OF GEAR AND NOT REENGAGING, OR DOWNSHIFTING DURING ACCELERATION. THE CAR HAS BEEN TAKEN INTO THREE DIFFERENT TRANSMISSION SHOPS EACH BEING UNABLE TO DUPLICATE OR CORRECT THE PROBLEM. THE CAR HAS NOT BEEN TO A FORD DEALERSHIP BUT, HAS BEEN WELL MAINTAINED. I WOULD LIKE TO KEEP THE CAR AS A WORK VEHICLE, NOW @ 137K MILES, BUT REFUSE TO CONTINUE TO DEAL WITH THE TRANSMISSION SLIPPAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050391December 11, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHEN DRIVING AT ANY SPEED CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051724December 10, 2003
UNKNOWN OR OTHER
INFORMATION REQUEST CONCERNING RECALLS OR MECHANICAL PROBLEMS FOR THE 1995 MERCURY COUGAR.*MR *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049192December 4, 2003
EXTERIOR LIGHTING:HEADLIGHTS
BOTH HEADLIGHTS CONTINUOUSLY HAD CONDENSATION WHICH DIMMED THE LIGHTS. ALSO THE WIPER MOTOR FAILED AFTER LESS THAN 36,000 MILES AND THERE WERE TRANSMISSION PROBLEMS PRIOR TO 50,000 MILES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042448December 4, 2003
AIR BAGS:FRONTAL
THE VEHICLE WAS INVOLVED IN A COLLISION WHILE DRIVING AT 55 MPH. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOYED. THE DRIVER DIED AS A RESULT. *AK *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10044786December 2, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING, THE CONSUMER SMELLED ANTI FREEZE FUMES INSIDE THE VEHICLE. ANTIFREEZE FUMES WERE AFFECTING THE CONSUMER'S BREATHING. *AK A CRACKED INTAKE MANIFOLD, PLUG WIRES AND A BAD EXHAUST HOSE HAD TO BE REPLACED. THE MAF SENSOR WAS CLEANED AND THE WAS ANTIFREEZE REPLACED. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047606November 26, 2003
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
RECALL 99 V275 000/HEADLIGHTS: VEHICLE EXPERIENCED PROBLEM WITH HEADLIGHTS GOING OUT AND COMING BACK ON INTERMITTENTLY. DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE WAS NOT COVERED UNDER RECALL 99V275 DUE TO VIN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044020November 24, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER EXAMINED THE ENGINE AND NOTICED COOLANT HAD LEAKED DUE TO A CRACKED INTAKE MANIFOLD. *AK *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047398November 23, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILURE - FUEL PUMP HAD BEEN REPLACED PREVIOUSLY (WITH AN OEM FORD ONE), WHILE DRIVING ON I95 NEAR DC IN HEAVY TRAFFIC, PUMP DIED, CAUSING CAR TO STALL, ALMOST CAUSING A MULTI CAR ACCIDENT WHILE TRYING TO MERGE THRU TRAFFIC TO REACH THE BREAKDOWN LANE. DEALER REPLACED FUEL PUMP (52,000 MILES). NOW AT 61,000 THE PUMP IS DYING AGAIN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047283November 20, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY 1993 MERCURY COUGAR XR7 HAS BLOWN A HEAD GASKET TWICE (ONE AT 80,000 MILES AND ANOTHER AT 120,000 MILES.) AND AFTER SEARCHING THE INTERNET ENDLESSLY I HAVE FOUND MANY PEOPLE LIKE MYSELF THAT HAD THE SAME PROBLEM ON THE SAME MAKE AND MODEL OF VEHICLE. THIS IS AN OUTRAGE TO MYSELF AND MANY OTHER OWNERS OF THIS TYPE OF VEHICLE AND I HOPE THAT YOU CAN DO SOMETHING TO TRY AND CORRECT THIS PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048112November 18, 2003
ELECTRICAL SYSTEM:IGNITION, STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
ENGINE DIES AND VEHICLE LOSES POWER AT ANYTIME WITHOUT WARNING. WHEN THIS OCCURS POWER STEERING AND BRAKES FAIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048161November 18, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
ONCE THE CONSUMER IS INSIDE THE VEHICLE SHE CAN STRONGLY SMELL GAS FUMES. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046799November 12, 2003
UNKNOWN OR OTHER
I PURCHASED THE 2000 COUGAR NEW, WITH THIS CAME LEATHER SEATS. WELL ABOUT 1YEAR AFTER OWNING THIS CAR THE DRIVERS SEAT STARTED TO WEAR ON THE SIDE . NOT ANY PLACE YOUR BODY TOUCHES. THE DEALERSHIP DID A TOUCH UP AND PAINTED THE LEATHER.ABOUT 3 MONTHS LATER IT WAS A MESS AGAIN. WITH LOTS OF COMPLAINING AND PHONE CALLS AND MAJOR FUSSING I WAS ABLE TO GET THE DEALERSHIP TO REPLACE THE LEATHER ON THE SEAT.(I WAS TOLD IT WAS A COURTESY CALL) WELL THIS COURTESY CALL LASTED ME 14 MONTHS AND ITS STARTING ALL OVER AGAIN. NOW THEY ARE SAYING TOO BAD. THE SERVICE DIRECTOR(TIM HEBRON) AND THE FORD REP(.FRANK TETEL )WONT EVEN LOOK AT IT, AND ARE TELLING ME THATS TOO BAD. MY CAR ONLY HAS 25,000 MILES ON IT AND IS GARAGED KEPT. SO WHATS THE LONGEVITY OF LEATHER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046823November 12, 2003
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF OPENS WHEN SWITCH IS PUSHED. THEN WHEN SWITCH IS PUSHED THE SUNROOF WILL NOT CLOSE. YOU CAN HEAR THE MOTOR TRYING TO WORK TO CLOSE THE SUNROOF BUT IT JUST NEVER HAPPENS. AFTER WAITNG A FEW HOURS TO A COUPLE OF DAYS AND THEN TRY TO CLOSE THE SUNROOF BY PUSHING THE SWITCH, THE SUNROOF WILL CLOSE. THE DEALERSHIP SAID THAT THE ENTIRE MOTOR NEEDED TO BE REPLACED WHICH DOESN'T MAKE SENSE BECASUE IF THE MOTOR WORKS TO OPEN THE SUNROOF, THEN IT SHOULD WORK TO CLOSE THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045923November 10, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
PURCHASED 2000 MERCURY COUGAR 13 NOV. 2000. SINCE THE TIME OF PURCHASE, ON FIVE DIFFERENT OCCASIONS THE SAID VEHICLE HAS SPUTTERED AND STALLED IN THE MIDDLE OF TRAFFIC DO TO LACK OF FUEL COMSUMPTION. WHILE UNDER WARRENTY DEALER HAS CHANGED THE FUEL PUMP ONCE. AS OF THIS DAY, ON THREE NOVEMBER 2003, I MYSELF CHANGED ANOTHER FUEL PUMP ON SAID VEHICLE. I'VE NOTICED IN OTHER COMPLAINTS THAT THIS IS AN ON GOING PROBLEM WITH THIS VEHICLE, AND AS FAR AS I KNOW NOTHING IS BEING DONE BY THE DEALER TO CORRECT THIS PROBLEM. TODAY IS 10 NOV. 2003 AND SAID VEHICLE HAS STALLED AGAIN. I NOTICED THAT THE FUEL PUMP FUSE WAS BLOWN AND CHANGED IT ALSO INSTALLED A NEW PUMP RELAY. THERE SEEMS TO BE AND ELECTRICAL PROBLEM WITHIN THS SYSTEM, WHICH IN TURN CAUSES THE PUMP TO BURN UP. THE AVERAGE PRICE OF A FUEL PUMP FOR THIS VEHICLE IS THREE HUNDRED DOLLARS OR MORE WHICH DOESN'T INCLUDE LABOR FOR INSTALLATION. MY QUESTION, IS THERE A ELECTRICAL PROBLEM IN THE HARNESS OR THE RELAYS THAT ARE MANUFACTORED. BECAUSE I'VE FOUND THE PUMP FUSE BLOWN ON THE LAST THREE OCCASIONS. WHAT IS BEING DONE TO CORRECT THIS PROBLEM. THANKFULLY THERE HASN'T BEEN ANY INJURIES. BUT DEPENDING ON WHERE YOU STALL, IT VERY WELL COULD BE. I'VE ALSO BEEN TOLD TO AT LEAST KEEP A HALF OF TANK OF GAS IN VEHICLE TO KEEP PUMP FROM OVERHEATING. WHAT'S THE DEAL? NOW IS THE DEALER REGULATING CONSUMERS FUEL CONSUMPTION. WHAT IF I WENT ON A ROAD TRIP I WOULD NEVER GET THERE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045792November 9, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
HI. I AM FROM CANADA AND HOPE THAT EVERYONE THAT READS THIS NEVER BUYS ONE OF THIS PIECES OF JUNK COUGARS THAT FORD IS SELLING.THE NAME SPEAKS FOR IT SELF FIX OR REPAIR DAILY - DRIVERS WINDOW ASSEMBLY BROKE $100.00 TO FIX - FUEL PUMP AT 56,000 KM $500.00- WINDOW STRESS CRACKED AT 60,000 KM NOT FIXED YET- TRANSMISSION REPLACED AT 70,000 KM $2500.00 - TWO BALL JOINTS AND ALTERNATOR REPLACED AT 72,000 KM $400.00- REARHATCH WILL NOT OPEN FROM INSIDE NOT FIXED YET- LIGHTS FLICKER ON DASH ALTERNATOR AGAIN AT 85,000KM BUT DID NOT HELP SO PUT IN NEW BATTERY BUT DIDN'T HELP NO SENSE OF PHONING FORD THEY DON,T GIVE A [XXX] $18,500 FOR THIS JUNK AND BY TIME IT IS PAID OFF $24,000 PLUS ALL THE REPAIRS BEST PLACE FOR ALL THE FORD JUNK IS FORM THE PLANT TO THE SCRAP YARD SO NOBODY HAS TO PUT UP WITH ALL THESE PROBLEMS AFTER READING ALL THIS YOU STILL GO OUT AN BUY A FORD AS THE SAYING GOES THERE IS A SUCKER BORN EVERY DAY. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046538November 5, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
LOWER LEFT BALL JOINT BROKE WHEN VEHICLE HIT A POT HOLE. *MR THE VEHICLE STOPPED IMMEDIATELY GRINDING TO A HALT. THE CONSUMER INSPECTED THE VEHICLE AND FOUND THE LEFT WHEEL RIM WITH EXTENSIVE GRINDING DAMAGE AND WEAR ON THE OUTSIDE LEFT FRONT TIRE AND THE INSIDE OF THE RIGHT FRONT TIRE. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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