Jeep Compass Complaints

4,014 consumer complaints on file.

#11758451August 21, 2026
ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Compass. The contact stated that while driving at various speeds, the message that the vehicle would shut off was displayed several times, requiring the driver to pull over. Additionally, while the contact's husband was driving, the vehicle stalled. The driver pulled over to the side of the road, and the vehicle restarted after several attempts. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 18V524000 (Electrical System). The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758038August 19, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Subject: Vehicle Lost Power While Driving – Potential Battery/Electrical Safety Issue On August 15, 2026, my vehicle suddenly began malfunctioning and lost power while I was driving my daughter to a medical appointment. I was on/near Highway 20 and had to maneuver the vehicle into a parking lot to avoid being struck. My daughter and I were extremely fortunate not to be injured. The vehicle was subsequently towed to Mall of Georgia Chrysler Dodge Jeep Ram for evaluation. The dealership stated that both the main and auxiliary batteries need to be replaced and indicated that the main battery purchased from AutoZone may be faulty. The main battery was purchased from AutoZone on June 20, 2026. After an earlier vehicle failure, AutoZone tested the battery on July 24, 2026, and reported it as 100% charged/good. AutoZone Corporate has since stated that its testing equipment is functioning properly, while the dealership maintains that the battery is faulty. I am concerned that there may be an underlying battery, electrical, charging, or vehicle-system safety issue that caused the vehicle to lose power while being driven. I am requesting that NHTSA document this incident and determine whether it may represent a safety defect or a broader vehicle safety concern. I can provide the battery purchase receipt, AutoZone test results, dealership service records, towing records, and other documentation upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758044August 19, 2026
ENGINE, ELECTRICAL SYSTEM
I have had this car for a little over a year and it has given me nothing but problems they won’t let me out of my contract. It’s a 2018 Jeep compass and I’ve already had to replace the thermostat. My service transmission light is coming on all of a sudden, I’m having to put the oil in all the time it has completely shut down on the highway. Just stopped moving turned off on is own! So dangerous and I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757536August 17, 2026
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
When driving it will randomly stall out/shut off in the middle of an intersection or just while driving in general. While also giving a message about the coolant temperature
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757293August 16, 2026
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Component: Engine / Electrical System / Power Train VIN [XXX] Description of Safety Defect: The vehicle experienced a sudden, catastrophic loss of engine power and completely shut off while traveling at highway speeds. This total engine failure disabled the vehicle on an active highway, forcing an emergency maneuver to reach the shoulder. This incident occurred less than four months after an authorized manufacturer dealership charged over $3,400 to repair the engine's air-induction vacuum and fuel systems. The sudden stalling on a high-speed roadway directly endangered the driver and a [XXX] passenger who were left stranded on the highway shoulder in extreme weather conditions. The vehicle was completely inoperable and required an emergency flatbed tow from the highway back to the repair facility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756714August 13, 2026
ENGINE
The contact rented a 2025 Jeep Compass. While the contact’s husband was driving approximately 70 MPH, there was a burning odor and an abnormal sound coming from the front of the vehicle. The vehicle was steered to the side of the road, and the contact and her husband observed whitish gray smoke that eventually turned black coming from the engine compartment. The hood was opened and immediately there were flames coming from the engine compartment. The contact and her husband removed personal belongings from the vehicle. During the failure, three sheriffs pulled up behind the burning vehicle. A Police report was filed. The Fire Department arrived on the scene and extinguished the fire. There were no injuries sustained. The vehicle was towed to a tow lot and had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11756439August 12, 2026
SEATS
Spontaneous deployment of passengers headrest . A safety system defect causing passengers concerned discomfort ! Plastic mechanism failure CANNOT be repaired. Headrest must be replaced by Jeep covered regarding the safety & security of their customers. Headrest deployed problem encountered has been reported in many Jeeps. FCA US LLC due to safety should correct the problem , at no charge , even if the vehicle is out of warranty and are not the original owner…. Please contact me aSAP THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756084August 10, 2026
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
My odometer flashes since buying. Bluetooth connection causing screen to glitch and jump between settings. Screen turns blue and back up camera doesn’t work randomly. Overheating issue came out of nowhere. No check engine lights. The jerking is a hazard while driving. The vehicle has been inspected and repaired by multiple shops. All these issues have been hazardous to me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755750August 9, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle experiences severe, recurring electrical and drivetrain failures while operating at highway speeds (up to 70 MPH). On August 8, 2026, while driving on the highway, the vehicle suffered a sudden loss of motive power/drivetrain engagement accompanied by non-stop audible warning chimes, cluster warning light cascades, and an SVC 4WD (Service 4WD) message disabling drive modes. This sudden loss of power on a high-speed highway created an immediate, near-miss collision risk for my family and surrounding traffic. Service & Repair History: The issue has recurred across multiple dates (June 30, July 4, July 10, July 14, and August 8, 2026). The vehicle was held by Castle Chrysler Dodge Jeep Ram Naperville for nearly three weeks (July 14 – August 7). The dealer cleared Diagnostic Trouble Codes (DTCs) and returned the un-repaired vehicle, stating that Stellantis is "working on a software fix." The failure recurred twice immediately after pickup on August 8 at 13,662 and 13,696 miles. The dangerous highway loss-of-power condition remains unrectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754005July 31, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the vehicle failed to accelerate, shuddered, and the air conditioner was inoperative, and the vehicle coasted before coming to a complete stop. The contact restarted the vehicle and the vehicle returned to normal operation. The check engine warning light was intermittently illuminated. The failure had occurred on several occasions. The contact researched and became aware of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was taken to an independent mechanic where it was suggested that the contact should take the vehicle to a dealer and that the crank shaft position sensor wiring connector or sensor needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed and determined that the crankshaft position sensor wiring connector or sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753731July 30, 2026
VISIBILITY
The contact owns a 2018 Jeep Compass. The contact stated that while driving approximately 10 MPH, there was a loud booming sound coming from the vehicle. The contact parked and inspected the vehicle and discovered that the liftgate glass window had exploded, causing shards of glass to fall onto the rear seat of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 80,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753535July 29, 2026
AIR BAGS
I was rear ended at a high rate of speed airbags didn’t deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11752965July 27, 2026
STEERING, WHEELS, SUSPENSION
Within the first month of ownership I began hearing a noise from the right front of the vehicle consistent with a brake or suspension issue. I reported this to the selling dealer repeatedly during that first month; it was not resolved. The noise continued and worsened over the following year, eventually also affecting the right rear. At approximately 20,000 miles, an independent licensed inspection mechanic found that the right front inner tie rod required replacement due to significant wear, and the right rear wheel bearing also required replacement. The vehicle failed state safety inspection as a result of these findings. The mechanic noted the repair scope required disassembly of the steering column, indicating a defect beyond routine wear for the vehicle's age/mileage. Given that these are safety-critical steering and wheel components, the vehicle has been taken off the road entirely pending repair, out of concern that continued driving could result in loss of steering control. The vehicle is available for inspection upon request. A written statement from the inspecting mechanic documenting these findings is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753185July 27, 2026
ELECTRICAL SYSTEM, ENGINE
automatic start-stop system causing actual engine stalls instead of a smooth restart is commonly triggered by failing auxiliary/main batteries, a dirty throttle body, or faulty charging sensors It has stalled on highway in stand still traffic. Issues with getting it to go. Have to turn off the car and restart. Has occurred 3 times - downtown of a major city in traffic, on a busy highway and at an exit of a highway. Due to its nature we are stand still as traffic is moving Problem has been confirmed by dealer and has occurred to other compass owners Not inspected by insurance There is an error that appears on the dash right before it stalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752494July 23, 2026
AIR BAGS
The contact owns a 2019 Jeep Compass. The contact stated that while the vehicle was parked, the driver’s side side-curtain air bag deployed unexpectedly. There was no injury reported. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751865July 21, 2026
SEAT BELTS
For at least two months the driver's seat belt buckle intermittently unlatches or won't stay latched in my 2018 Jeep Compass. Because it's a critical safety component, I hope that Jeep may offer a goodwill repair or replacement, especially because the failure is due to a defective buckle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751942July 21, 2026
UNKNOWN OR OTHER
Since purchasing this vehicle in 2022 the crankshaft position sensor has been replaced 4 times (twice by the dealer in 2022, once in 2023 and once in 2024) and now it is dying while driving once again with the check engine light indicating that it is once again the crankshaft position sensor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751519July 20, 2026
ENGINE, ELECTRICAL SYSTEM
While driving through a tunnel in Boston, MA, the vehicle shut off completely without warning and could not be restarted. The dashboard displayed multiple warning lights and the engine would not crank (clicking sound only). I was stranded inside an active tunnel in live traffic, requiring a Massachusetts State Police response and a tow. The dealer diagnosed a shorted starter, and during the same repair found the radiator leaking from its lower corner seam with no coolant remaining in the system (dealer repair order 316800, at 66,453 miles). An independent repair shop had documented dried coolant residue under the radiator three months earlier at 63,656 miles, indicating the leak had been developing. This vehicle also has a history of auxiliary battery failures affecting the stop/start system: the auxiliary battery failed at 22,517 miles and was replaced under warranty, and failed again at 58,094 miles. A sudden engine shutdown in a tunnel with no ability to restart is a serious safety hazard, and I am filing this complaint to document the failure. Repair invoices are available and can be uploaded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751065July 17, 2026
ELECTRICAL SYSTEM
The Stop/Start function malfunctions frequently. On multiple ocassions, the computer system glitches causing the automatic parking brake to engage, the gear shift to lock, and the vehicle to become stuck. This has happened several times while the car was idling at a stop light, causing traffic safety issues each time. There is no warning light or system notification. Regular mechanics are not able to diagnose or fix these issues because of the computer system, requiring a specialist that is not always accessible. There is no notification when the auxillary battery is dead or dying, the car just won't turn on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751088July 17, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact pulled over to the side of the road and waited for approximately 20 minutes before restarting the vehicle. The vehicle was restarted and driven to the residence. The contact stated that at the residence, the vehicle remained running but failed to operate properly. No warning light was illuminated. The contact referenced NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); as a possible cause for the failure; however, the vehicle was repaired, but the failure occurred. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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