Jeep Compass Complaints

4,014 consumer complaints on file.

#11579311March 25, 2024
AIR BAGS
Airbag light came on for about four days I called dealership but then went off for a week, so appointment was canceled. After that airbag light came on again scheduled another appointment by time I reached dealership light was back off. After diagnostic was performed results came back Airbag Module Internal Failure needed to be replaced and reprogram
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579055March 23, 2024
ENGINE
Repeated High Coolant Temp notice. Has happened three times in 3 weeks. Last two times have happened within two days. Happens when Jeep is at about 40 mph. Jeep shows high temp warning and shuts off causing great concern for my families safety driving in 40 mph traffic. Repair shop can’t explain repeated issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578845March 22, 2024
UNKNOWN OR OTHER
"Coolant Temperature High" warning occur frequently at any situation doesn't matter time or weather. Especially when waiting at a cross section for green light or turning. It shut off the car once on the high way, lucky I was not injured. The problem started more than a year ago. I brought it to the dealer and they ran a thousand of test but could not diagnose the issue. They told me they may have to dissemble the car to find the root cause and returned the car to me, asked me to try to keep driving. After that the problem seemed disappear but it came up again a week ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578663March 21, 2024
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I purchased the vehicle on [XXX] from Mall Chevy in Cherry Hill NJ. From the first day, i was getting an intermittent A! warning for the vehicle start/stop function. The vehicle would feel like it is trying to turn off when not active. Finally on [XXX], it stayed on. The entire time i have been trying to get the dealership to fix it, they refused to look at it. The transmission keeps slipping, jerking forward and back, wants to take off at a stop. They refuse to acknowledge. I finally took it to Performance Dodge in Woodbury NJ, they determined it was a defective IBS( Intelligent battery sensor). Then a BCM issue was determined and 2 wires had insulation exposed, an OHMED was needed as well as HVAC and DTCM updates. It still needs ABS and TCM module work. The vehicle still feels like it wants to shut off, jerks while accelerating and makes a banging sound INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578556March 20, 2024
ENGINE, ELECTRICAL SYSTEM
Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577880March 17, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The driver side headlight went out approximately 8 months after purchasing the vehicle used which was out of the 6 months that the dealer had a warranty. I have replaced the headlight and ballast and it is still not working properly. I have checked and confirmed voltage by testing the driver side against the passenger side which does work and all voltages match going into the rear plug of the headlight assembly. Looking on forums, I am not the only individual with this problem and the dealership wants to charge $170.00 dollars to run a diagnostic. This problem is certainly not due to lack of preventative maintenance, this appears to be a defect in the vehicle itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577192March 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Compass. The contact stated that while the vehicle was parked, the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that an unknown computer had failed and simultaneously made other electrical components fail. The contact stated that the Radio Frequency Hub, Electronic Control Unit, and Body Control Module needed to be replaced. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 50,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576913March 12, 2024
EXTERIOR LIGHTING
Head light problem lights not working took to dealership brought a new headlight assembly that didn’t fix the problem waited 7 hours they still couldn’t fix the problem took vehicle home I replaced a fuse,relay, and bulb that fix the problem . Six months later the same problem headlight please look in to this , need to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576884March 12, 2024
ENGINE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576682March 11, 2024
ENGINE, SUSPENSION
Vehicle loses oil, 2k-3k miles after each oil change a quart or more must be added then the same after each 1,000 miles after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576100March 7, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Compass. The contact stated while driving approximately 20-30 MPH, the vehicle went into anti-theft mode and stalled in the middle of the road. The ABS warning light and other unknown warning lights were illuminated. The contact was unable to pull to the side of the road. The vehicle was towed to a parking lot. The vehicle was then towed to the dealer, where the failure could not be duplicated, and the contact was informed that the battery was low. The contact stated that the failure recurred while driving 65-75 MPH. The vehicle was towed to a second dealer, Preston Chrysler Jeep Dodge RAM of Wilmington (3807 Kirkwood Hwy, Wilmington, DE 19808), where both batteries were replaced, and the electrical system was reprogrammed. The vehicle was repaired; however, the failure recurred 12 days later. The contact was able to restart the vehicle after 10-15 minutes, and the contact drove to the residence. The vehicle was taken to a third dealer, Ourisman Chrysler Dodge Jeep Ram of Baltimore (124 North Point Blvd, Baltimore, MD 21224), where it was diagnosed and determined that the alternator needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575456March 5, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
While driving I often get an oil warning light and have had my engine system entirely and randomly shut down while driving. I have the oil changed regularly and serviced regularly and still have this problem. The entire system shuts down while driving and I’m left unable to move. It’s incredibly dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575599March 5, 2024
ENGINE
My engine has killed 3 times while in motion but coming to a stop. I get an alert that the coolant temp is too hot and the engine immediately shuts off while everything else (radio, lights, etc.) remains on. After I put the vehicle in park and shut it off, I'm able to restart it right away and the coolant temp is completely normal. I took the vehicle to a mechanic for a full diagnostic check and they said that this is a known issue with Jeep vehicles and that there's no known solution for it. This happens without warning and there are no alerts or error messages before the vehicle shuts off. Luckily, each time this has happened has been while I've been coming to a stop in a quiet residential area but my concern is that it could happen while I'm on a busy highway. Here is a link to the inspection report I got back from the mechanic: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575178March 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My Radio has formed a bubble in it which is causing it to glitch and my backup camera to malfunction when driving and backing up I hit my fence because my radio glitched and keep having to replace the auxiliary battery in my jeep it’s been replaced several times
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11575150March 3, 2024
ENGINE, SEAT BELTS, SUSPENSION
In 3 months later that we got the jeep. The seat spring for reclain go off, later 1 year the motor mounts have alot of noise with the change of speed, and the suspension feel horroble, i been driving like that few months like that and we dont know about this page can we report all this issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574891March 1, 2024
ENGINE, POWER TRAIN
CAR HAS BEEN STOPPING WHILE DRIVING ON MAJOR ROADWAYS. REQUIRES A RESTART IN THE MIDDLE OF A HIGHWAY AND DOES NOT EVEN MAKE IT TO THE ROADSIDE TO RESTART. UPON BRINGING IT IN TO BE CHECKED, IT HAD 0 BUT NO REPORTED LEAK AND OIL LIGHT DID NOT TURN ON. PURCHASED USED JUST 2 MONTHS AGO AND ONLY DROVE 6K MILES. WAS TOLD TO CHANGE OIL EVERY 5K MILES BECUASE THIS MODEL CONSUMES EXCESSIVE OIL. I SEARCHED AND FOUND THIS IS A KNOWN ISSUE HOWEVER MY VIN # DOES NOT SHOW A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574954March 1, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
With absolutely zero prior indication of a problem, the car became completely immobilized in drive while attempting to turn after being stopped at a traffic light on a busy four lane road. Every imaginable code was cycling through on the dash and all warning code lights came on. I was unable to shift the car into any gear. Meaning, I could not shift into neutral to push the car safely out of the way of traffic. Additionally the car could not be turned off. I could not roll down the windows and the touchscreen was inoperable. After approximately 6-8 minutes I was able to shift into neutral to push the car to a safer area. The same immobilization issue happened 3 days later after the battery and alternator were replaced. This time, I put the car in reverse and it became immobilized in exactly the same way. The car turned itself off after approximately 10 minutes and was towed to the dealership where it has been for 30 days. The dealership scanned the codes on the car and the result was 300+ error codes. The dealer cannot diagnose the problem but they have been able to replicate the issue. The car is well maintained and there were no warning messages or other symptoms of any problem prior to the first incident January 27, 2024. The car remains at the dealer and it is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574906March 1, 2024
ENGINE
The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574614February 29, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
System failed was the throttle body, power (engine?) and brakes. I was unable to accelerate while going up a hill. When this happened the whole vehicle shut off which wouldn't allow me to push in the break pedal since I was still in drive. This could of caused us to be hit from the traffic following behind me. This put our lives at risk. Unknown, unsure what is being questioned as far as repeoducing a problem? It has failed my states safety inspection yesterday. I just purchased this vehicle a week ago. Warning lights were lightening bolt, abs light and traction control light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574391February 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Overheated warning light came on. Car was filled with coolant and light went off. One week later, light came on again. Brought to an independent service center who did diagnostic testing and could not find a leak or faulty parts. Appointment made with dealer. Light appeared once more, topped off coolant and light did not appear again when brought in to dealer (about a two week period). Dealer did diagnostics and said the engine was “burned out” and needed to be replaced at a cost of $10,000. Faulty electrical/coolant system led to ruined engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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