Jeep Compass Complaints

4,014 consumer complaints on file.

#11617508October 1, 2024
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2023 Jeep Compass. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The contact pulled over to the side of the roadway. The vehicle was towed to the dealer, where an unknown computer repair was performed. Additionally, the contact stated that the front driver's side and passenger's side air bag warning lights were illuminated. The dealer determined that unknown parts needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 14,269.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617358September 30, 2024
POWER TRAIN
While driving the vehicle on a town street, the front wheel/CV joint/axel component failed. As part of this failure, the CV joint/wheel completely separated from the axel making the car impossible to steer. This failure was unbelievable for a relatively new, low milage vehicle. (In another context--on the highway or in busy traffic, a major or fatal accident could have occurred.) Luckily the car was traveling at a rather slow speed on a road where no other cars were present at that particular time. This incident occurred on Saturday, Aug. 10. The car was towed to the dealer State Line Jeep (Somerset, MA) on Monday, Aug. 13. The car is still at the dealership and it is curious that they claim they have not been able to find certain parts or get rims (which were damaged at the car slowed against the curb). This is a major and very dangerous defect in this vehicle. Photos and more info can be provided if asked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616450September 25, 2024
ENGINE
The component that failed is the start-stop gas-saving feature on my 2021 Jeep Compass, which I leased in 2021. Initially, the feature stopped working entirely, and the dealer claimed it was due to a battery issue, which they replaced. However, after the repair, the start-stop system began to stall and jolt when stopping at traffic lights. Despite reporting this to the Jeep mechanic, the issue was not considered urgent, so I delayed returning it for further service due to my busy travel schedule and the fact that I rarely drive. I simply avoided using the feature when I did drive. The stalling occurred about four times, but the most significant safety issue happened recently. I was stopped at a traffic light on a busy street when the start-stop feature reactivated automatically. When the light turned green, my vehicle failed to restart, leaving me stuck in the middle of the road with a completely dead car. I had to call AAA for a tow, and I was left blocking traffic in an unsafe situation where I was at risk of being hit by other vehicles. This issue has not yet been reproduced or confirmed by a dealer or independent service center after this incident, and the vehicle is still available for inspection upon request. To my knowledge, the vehicle has not been inspected by the manufacturer, police, or insurance representatives since the event. There were no warning lamps or messages indicating a problem before the complete failure, though the stalling and jolting after the initial repair were clear symptoms that something was wrong. The vehicle has only 14,000 miles on it and is less than three years old, so this issue should not be happening in a nearly new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614830September 16, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
August 14, 2024 - The vehicle stalled while driving. It restarted 30 minutes later and was taken to the Helfman Dodge Chrysler Jeep RAM Fiat for service. The diagnosis did not indicate any issues. September 13, 2024 - Vehicle stalled. The engine could not start. To be towed to a service station.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614424September 13, 2024
STEERING
Had to have rack and pinion replaced. Started leaks power steering fluid. Pretty sure cv joints are bad also, i have a clicking sound when I turn the wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614242September 12, 2024
ELECTRICAL SYSTEM
screen for climate control, radio, rearview Camara doesn't work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614270September 12, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614023September 11, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
The vehicle will randomly show a coolant warning temperature light, then suddenly the engine will turn of. The car must be completely turned off to start it again. This happens when the car is not hot, there is plenty of coolant etc. When this happens the fobs also will not work. It has happened 4 times the last two weeks. My safety was put at risk because I was in the middle of driving when my car died in the middle of the road. Yes the vehicle was inspected and the batteries were replaced. The issue was not reproduced when it was in the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613779September 10, 2024
UNKNOWN OR OTHER
I was taking my jeep through an an automated car washe and the car engine turned off. The car was in neutral and when I was supposed to drive the car away at the end of the wash, it would not let me put the car in drive. Somehow I got the car restarted after several attempts and was able to put the car in drive before the car behind me hit me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613569September 9, 2024
ELECTRICAL SYSTEM
Backup Camera rarely works most of the time just a black screen. The main problem however is that the auto start/stop is stalling my Vehicle when it tries to restart. Sometimes immediately other time in let me drive a tiny bit and than stalls. i have been to the dealership over 6 times and it continues to get worse. i've only had this vehicle 2 years in November.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613584September 9, 2024
UNKNOWN OR OTHER
Car shakes when on hill hadly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612936September 5, 2024
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
I bought this car in 2018 with minimal miles on it, since then I have had nothing but issues with this car. Currently my oil cooler is leaking and at a mechanic shop because the closest dealer is an hour in a half and they tried to pull a fast one on me last time and I had to call corporate to report negligence. I have had to replace the -Navigation system since the screen went black and would only show writing -start stop relay -Starter relay -Both batteries -The wire from the batteries to the engine -Currently in the shop for my oil cooler leaking -Had to have my breaks bled which the mechanic did for free because he was pissed off at the breaking system -And Currently have an airbag light on. When looking up the year of my jeep is shows alot of the recalls that relate to my cars issues. At this current time I can't get the car to a dealership hours away that tried to squeeze money out of me for no reason, and otherwise my engine is going to blow and that's not ideal. My car has less that 75,000 miles on it and issues started around 30,000 miles. I need assistance because my car should have been added to the recall list and it wasn't resulting in alot of money coming out of my pocket. I do have photos but it will not allow me to upload them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612683September 4, 2024
ENGINE
The contact owns a 2016 Jeep Compass. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning lights illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent where it was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612403September 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Jeep Compass. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that several warning lights were illuminated after restarting the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,955.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611570August 29, 2024
ENGINE, UNKNOWN OR OTHER
High coolant temp warning lights spike for about 2-3 seconds and the car powers down but does regain power when the coolant temp light goes off. We have replaced the coolant sensor and flushed everything and replaced the pcm 2 times. Still the same problem. A safety issue as you lose power when this happens. Service was all done at an authorized Jeep dealership. The majority of the time this happens is during a turn. Today I lost power on a turn with oncoming car. We have spent $1400 trying to repair the problem with new replacements and the problem remains. The car is available for inspection. No advance warning when this happens. The last incident date happened August 29, 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611482August 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A few months ago my jeep started giving a "stop safely vehicle will shut off soon" message on the dashboard. It comes and goes randomly, I could be started the car or driving it. I had to get it towed when it did it on the highway. The dealership said it was the batteries, we had those replaced. It was fine for about a week and then started doing it again. Took it again and now they are saying it is the alternator or the starter. Both of those were checked and it isn't that either. I now have a car that I am paying for and can not drive. Called Jeep customer service, they could not find a solution. Multiple people on multiple different forums are complaining about this same issue without being able to find a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611068August 27, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHT WILL NOT COME ON. BOTH HAVE BEEN REPLACED. ONE MAY COME ON BUT THE OTHER WILL NOTCOME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610856August 26, 2024
POWER TRAIN, ENGINE
2020 Jeep Compass ran hot and started beeping. First was told it needed a system flush by mechanic. There was no prior warnings of any sort as the car has has had regular fluid changes (Oil etc) it appeared on 8/17/2024. Now its a 'transmission coolant fail' I have no idea how this happened at 91k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610762August 25, 2024
ELECTRICAL SYSTEM
The vehicle intermittently has issues starting .. if the automatic start/Stop isn’t disengaged you get stuck at stop signs/ stop lights . I have repaired everything I can think of when it comes to this issue . I turned to the internet for more ideas/ootions … turns out there is sooooooo many more jeeps especially the compass that have the same issue … how can this not have a recall … my kid who is only 16 and just got his license almost got rear ended at an intersection because the car shut off and wouldn’t start … he had to wait over 10 minutes before it started again so he could move the car .. it has been to the garage many times and not one can pin point what the issue is .. I just get told it’s a jeep thing ! I’m afraid to shut my car off when I stop at the store or bank … if I know I’m going to be somewhere for a while I have to ask for a ride because I don’t know if my car will start … i have to try to start my car way before I need to , to give it time to “Reset” then it will start …
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610277August 22, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
This issue has been happening sporadically over the last couple of years, but it's starting to happen more often. When driving normally, the check engine light will flash, a message "Coolant temp too high" will appear in red, and the car turns off. Sometimes it will turn back on immediately and drive fine, other times I have to leave it turned off for up to 2 minutes. This happened to me twice on my drive to drop off my kid at school, and on my way to the office, on a busy highway during traffic. All maintenance has been done on time, and there are no error codes when I get it scanned. I get met with shrugs and "could try ..." I see others have been having similar issues, so I am going to post here as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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