Jeep Compass Complaints

4,014 consumer complaints on file.

#11602119July 15, 2024
ENGINE, UNKNOWN OR OTHER
I can be driving or at a stop and the vehicle shuts off randomly. No lights come on the dash and no codes or stored codes when hooked to a scanner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602446July 15, 2024
FUEL/PROPULSION SYSTEM
The vehicle just went through an inspection with the dealership before being sold to me. The vehicle is stalling when making turns and driving. There are no warning lights, there is a full tank of gas, no warning of it going to happen and it just stalls. The Jeep stalled at an intersection, stalled driving through a parking lot and again today stalled turning from an intersection. It almost caused me to get rear ended in an accident. Luckily they did not but that was scary enough for me to check for recalls and to my surprise there is for my year and type but not my VIN, my vehicle was manufactured April 2012, does not have high miles and should not be having these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601988July 14, 2024
UNKNOWN OR OTHER
The auto shut off function while stopped has malfunctioned on a couple occasions. One was when stopped at a red light. The car would not start up again when letting off the gas. The vehicle was new to me and I didn't know how to fix the problem. Sitting there, even with hazards on, is dangerous as I could have been rear ended while trying to figure this out. I ended up having to restart the vehicle. I can disable the function, but I believe it is causing starter issues with the vehicle. The vehicle intermittently will not start right away, and finally will after several attempts. All possible problems that could cause the start issue have been tested by mechanics at an auto shop. All of which were eliminated. There are no warning lights that have come on when either of these things happen. The vehicle is available for inspection, if requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601714July 13, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Seat heat turns on and off randomly by itself. Screen does not always work. Transmission jumped, service transmission came on. Took to dealer. They said updates to the computer system needed done and charged me $450 saying they were not covered by the warranty I bought from Mopar. If updates are required to keep you and your passengers safe how are they not free of charge and charge you almost $500 for these updates? Had I been on the interstate and not a side road my son and I could have been badly injured due to this problem. I will never purchase another car “American Made” again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601802July 13, 2024
AIR BAGS
Vehicle displayed an air bag light for the passenger seat. I disconnected the battery let it sit for an hour. Then I cycled the key to run and back to off. I checked the seat connectors and detached and reattached the connectors. Then reinitializes the battery. I got in the vehicle turned the key on and cleared the codes with a obd2 tool. When the airbag module cleared the side curtain and front airbags deployed with the vehicle not running.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601154July 11, 2024
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
What component or system failed or malfunctioned, and is it available for inspection upon request? -the emergency brake will automatically turn on when my car stops due to the automatic stop start. Then it will not start again and it won’t let me turn the brake off. I have been stuck in the middle of traffic before because of this. Also, the automatic stop start has killed both of my batteries multiple times. In the last 2 years I have had this car, I have replaced my batteries 2 times and have had to go get them fully recharged multiple times because they just completely drain and die How was your safety or the safety of others put at risk? -I was unable to move my vehicle from the middle of the road while I was trying to get it to turn back on, this had happened several times Has the problem been reproduced or confirmed by a dealer or independent service center? -No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -no there was not any warnings, there is usually a check engine light after the fact but not before, and it disappears after driving it once or twice after that happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601277July 11, 2024
SERVICE BRAKES, STEERING, SUSPENSION
I bought my 2016 Jeep Compass Latitude in September of 2021 with a warranty which because of some rotor and other issues they gave me a loaner vehicle while they did the repairs for a week or so. It didn't give me too many problems for a while but then in these last two years or so then a lot has been breaking on it or acting up & I only got a little over 86k miles on it, but any warranties are expired at 80K. I've replaced the battery, the rear hub/bearings 2x, all of the rotors & brakes 2x now, I go through engine oil even though I do regular oil changes on it, and most recently it was doing a "death wobble" that was so unsafe I was afraid to drive it myself let alone have my son with me in case it did it & it was very unpredictable when it would happen too, generally over 45 mph and after I had been driving for over 15 minutes would be the most likely time for it, unfortunately not always though & the 1st mechanic I took it too couldn't even get it to do it. The 2nd mechanic suggested changing the driver brake line to the caliper to see if that helped since I'd just replaced that brake caliper but that the majority of my front end suspension, hub/bearing & axle, spring coils, etc. would all need replaced because of how worn out they was already looking too (it was exactly 86003 miles when I went to the 2nd mechanic) and if it was still doing it after that then he would figure it out, thankfully replacing the brake line seems to have stopped the "death wobble" problem for now. I'm not sure this is even a valid complaint, if not then I apologize but I've never seen so many parts, issues at once, esp. with that mileage. The unpredictable "death wobble" is definitely a safety concern at least & incase others have all these costly problems at once too. I just got my jeep paid off & have to have cervical & lumbar surgeries asap so I will just have to fix it asap. Originally, via Mopar site, I was here trying to find my jeep's specific specs/build sheet for those parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600892July 10, 2024
AIR BAGS, SERVICE BRAKES, ENGINE
I bought the car [XXX] they would not let me take the car home until [XXX]. I have had a problem with it ever since. Airbag system light keeps coming on, passenger seat does not work properly, car is hesitant to start or accelerate at times, cuts and have to restart at times, brakes grinding and squealing . I have taken it back to them several times and they refuse to exchange or fix the problems I was told I should use my warranty to have it fixed I even took it to one of their other dealerships in Irving and they refuse to fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599412July 6, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I will be driving at any speed and the engine will lose power and stall. Very similar conditions as the U87 recall. I have had my vehicle at the Jeep dealership multiple times and still have yet to fix the issue. When the vehicle loses power and stalls I pull over however sitting on the side of any road is dangerous, that if I can get the compass over to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599548July 6, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
Rust thru/failure of the front cross member subframe. I noticed a clicking/rubing sound coming from the front of my 2011 Jeep Compass. Over several days it got worse. I took the car to the same dealership that I bought the car from new and was told it was a rust thru on the subframe and that the car was not safe to drive. At this point there were NO warning lights or other indication that the front end was approaching a catastrophic failure. I contacted Jeep and was told that a special 10 year extended warranty had expired in 2022. The dealer offered no help in covering the cost either. I was never informed about the extended warranty, or I would have had the car checked. The thing that really makes me mad is the rust thru occurred on only one side because the A/C drain was routed so it dripped condensation onto the frame on that side. I have the subframe and have included pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599287July 5, 2024
ELECTRICAL SYSTEM
Nhtsa should not be permitted to claim zero recalls while they allege repaired. Repairs fail often, consumers should have right to make choice and not gov or business choosing for them. The safety recall for this vin failed! It is class 1. I don't gamble and would have never bought. You want to buy it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599270July 5, 2024
ENGINE, ELECTRICAL SYSTEM
The vehicle has an automatic start stop function that randomly turns off the vehicle when at a stop sign and puts the brake on. This has happen 3 times since leasing this car last year. I took the car into the dealership after the second occurrence to get it checked out but they could not duplicate the problem. The first occurrence was around 6 months after getting the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598702July 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated while driving 25 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted; however, the failure reoccurred, after which the vehicle failed to restart. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598705July 3, 2024
WHEELS, UNKNOWN OR OTHER
A knocking noise has slowly come into play from the hood of my 2019 Jeep Compass. With some research, it appears to be the front driver’s side axle causing this noise while in operation. The knocking sound is caused by the CV joint at the end of the cv axle shaft. As the cv joint wears down, it becomes less able to absorb shock and vibrations. If I were to continue driving with a damaged CV, the joint will disintegrate further, making driving impossible. I will not be able to control the vehicle and may get involved in an accident. This issue is out of my control unless I simply don’t drive it. This is also a stock part that wasn’t expected to need replacing within 5 years of having the vehicle. My current mileage is roughly 76,000 miles to which I don’t drive more than I need to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597983July 1, 2024
POWER TRAIN
The contact owns a 2023 Jeep Compass. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle jerked. The contact heard a whining sound when the transmission shifted. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The contact was informed of an unknown TSB; however, the contact was informed that there was no repair available. The contact stated that the vehicle had been serviced because of various failures since the vehicle was purchased in August 2023. The manufacturer was made aware of the failure and the contact was offered a payment towards a new vehicle. The failure mileage was approximately 80.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597116June 27, 2024
ELECTRICAL SYSTEM
radio software prevents the rearview image from displaying on the center screen when in Reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597168June 27, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Random shiggling when driving between 20 ad 35mph specifically goin up slight inclines or hills, hardshifting randomly some times light some no noise times catches u off guard and makes metal noise , power dips only to 12v wall and cigarette plug stops charging what ever is plugged into it or restarts the item when engin starts back up at a stop sign or stop light with autostart stop activated,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597254June 27, 2024
ELECTRICAL SYSTEM, ENGINE
It’s been over a year since I’ve experienced stalling problems with my Jeep. At first, it would happen every once in a while. Now, it occurs everyday. There doesn’t appear to be a trigger as it happens while driving on an interstate, highway, while turning, etc. My Jeep will completely shut off and I will lose power steering. This has left me stranded in the middle of roads and on highways numerous times. The only thing I can do is put the car in park, turn the ignition off, put my safety hazards on, and pray no one hits me until it starts back up again. This has been a big mystery as no indicator lights appear on the dash board, nor do any codes appear on the reader when plugged into the vehicle. Many others Jeep owners have experienced this exact same issue and I have not been able to find the root cause of the issue and neither have the Jeep manufacturer dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596694June 26, 2024
ENGINE, ELECTRICAL SYSTEM
At first my car would only display the “Coolant Temp Too High” message if I came to a complete stop, and went again.. or if i would go over a certain speed. At that time, i could pull over, turn it off, wait a few minutes, and turn it back on and i could watch my coolant temp drop drastically.It has progressively gotten worse to the point that i cannot drive the vehicle longer than five minutes without it overheating. I do the same thing, pull off and wait and turn it back on. It starts to go down a bit, however, as soon as i pull out and begin to drive it, it starts to raise back up immediately. There have been times where the message will display as soon as i turn the car on in the morning.. Please help me. I am a young college student and I have not been able to drive my car for over 6 months. We have changed the thermostat, flushed the coolant, checked for leaks, replaced the radiator cap, and water pump. I don’t know what else to do..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596414June 25, 2024
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2016 Jeep Compass. The contact stated while driving approximately 25 MPH, the vehicle lost electrical and motive power, causing the vehicle to shut off. The contact was able to pull over on the shoulder of the roadway and restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to an Auto Zone where it was ODB scanned and determined that the crankshaft position sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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