Jeep Compass Complaints

4,014 consumer complaints on file.

#11620558October 18, 2024
UNKNOWN OR OTHER
The touchscreen lcd on my jeep compass is glitching and no longer usable I am unable to access certain features that includes my radio and also the backup camera no longer works. This is a safety concern because the whole reason I bought this car was for the use of the backup screen and to set up music with Bluetooth. I am now risking my life every time I get into the car and the colorful glitching lines on the screen are a distraction while I drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620687October 18, 2024
POWER TRAIN, ENGINE
The contact owns a 2020 Jeep Compass. The contact stated while driving at an undisclosed speed, the engine overheated. There was no warning light illuminated. The vehicle was able to restart however, the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620624October 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Jeep Compass. The contact stated that while her daughter was driving at 75 MPH, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway. The vehicle was able to restart after several attempts. The contact's daughter resumed driving; however, the failure recurred. The vehicle was able to restart. The overheating warning light was illuminated. The vehicle was taken to the dealer, who was unable to duplicate failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620022October 15, 2024
EXTERIOR LIGHTING
The digital dashboard lights automatically dim instead of brighten at night so I'm unable to see the speedometer and other instrumentation on the dashboard. I had my vehicle serviced during a recall for this and it fixed it but the problem has reoccurred. This is extremely dangerous because I cannot see the dashboard at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619679October 14, 2024
ELECTRICAL SYSTEM
My battery keeps corroding, even with cleaning and replacing the battery. Leaving me stranded when the vehicle does not want to start. You can’t let it run idle either the lights on the dash will all go crazy and you have to restart the car at which point it won’t start. This has been ongoing most frequently for a year but since I purchased the vehicle in 5/22 I’ve had electrical issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619761October 14, 2024
UNKNOWN OR OTHER
Attached is a work order request for a defective door handle on my Jeep Compass. The driver side door handle we have determined is wrapped in metal and is delaminating. It has caused a hand injury to my daughter due to the wrapping on the door handle coming apart and being extremely sharp. We have taken the car to our local dealer for inspection and they have verified that this is not normal and we believe the part is defective. Additionally, the passenger side handle is starting to do the same. This is a dangerous defective part and attempts to correspond with Jeep/Stellantis have been completely ignored.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11619691October 14, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
Bought my vehicle new at 29 miles. At 4k miles my auto braking light would come in as off. Every 2k it would turn itself off, even though I want the feature on. Even though it says it's off there will be times the warning will alert me to brake for no reason and someone's brake for no reason. I've gone to the dealer multiple times and they wouldn't find a code or a reason why it was doing that, and brush it off like nothing. every 2k miles out would turn off. Now after hitting over 40k miles I started to experience it more often where it would tell me brake. Now something at 49k miles. When I'm on a slight hill or high incline when my vehicle turns off and tries to start it will roll back and not move forward even when I apply the gas like the engine is still off. When that happens the SERVICE HILL HOLDER, and then multiple other safety features have warnings for, SERVICE ELECTRONIC STABILITY CONTROL, DRIVE MODE UNAVAILABLE, ACTIVE LANE MANAGEMENT UNAVAILABLE SERVICE REQUIRED, AUTO EMERGENCY BRAKING UNAVAILABLE SERVICE REQUIRED, STOP/START UNAVAILABLE SERVICE START/STOP SYSTEM. I told the dealer that had my car for a month at 49k miles about the hill holder and what my vehicle did. No results and still have this issue. When you turn off the vehicle the service lights disappear and can't be read. This happens almost every day now. I replaced my AUX battery after it seems to happen when my vehicle is off and struggled to turn back on at times and it still does it. I'm afraid that I'm going to get into an accident when people see I took my foot off the brake and will get rear ended or if my vehicle is going to brake itself and cause an accident or the other safely issue fail. The stability control can be an issue and drive mode I can't turn off or on those features when those notifications pop up. What can happen, will it eventually do this on a freeway and cause a major accident or when I'm through an intersection..5 different dealers and have no answer... Help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619464October 12, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving a warning sign came on saying stop safely your vehicle will shut off soon. When driving another time the vehicle shut off completely while driving and then came back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619266October 11, 2024
UNKNOWN OR OTHER
Uconnect radio screen has severe delamination. This caused ghost presses on the screen. The ghost presses continuously make random phone calls including calls to emergency services. This poses a severe safety hazard as the operator has to pick their phone up to communicate with emergency personnel so law enforcement does not send a responding officer thinking there’s an emergency. It also poses a safety hazard for responding emergency personnel trying to respond to the false emergency notification.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619049October 10, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The UConnect screen that comes with the Jeep Compass purchased and many other Jeep models during this time period has an apparent systematic lifetime problem. The vehicle has less that 40K miles on it and the screen started to appear discolored with lines distorting the images a couple of months ago, and would get progressively worse as the car heated up. The screen has gotten progressively worse to the point where it now does not display anything after ~30 seconds of being in the car. We are bringing the vehicle to a Jeep dealer today, but from looking online this seems like a very prevalent issue with Jeep Compasses and Jeep models. Without the screen, several safety features and namely the requirement of a backup camera display are completely unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618634October 8, 2024
POWER TRAIN
The contact owns a 2024 Jeep Compass. The contact stated that while in stop and go traffic, with the A/C activated, the contact smelled a strong odor in the cabin of the vehicle. The contact then observed smoke coming from the passenger’s side of the engine compartment under the hood. The vehicle was steered off the highway and was inspected. The contact became aware of condensation all over the top of the engine and under the vehicle. The vehicle was taken to a dealer where it was diagnosed that the transmission cooler needed to be replaced. The vehicle was repaired, but the failure reoccurred several weeks later. The transmission cooler, heater, and compressor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 6,448.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618324October 6, 2024
EXTERIOR LIGHTING
I JUST BOUGHT THIS USED 2020 JEEP COMPASS 2 OCTOBER 2024. LOTS OF WATER IN PASSENGER SIDE REAR REVERSE LIGHT ASSEMBLY, PART NUMBER 68517558AA. IT DOES NOT EVAPORATE OR DISAPPEAR, THE WATER IS ALWAYS INSIDE THE LIGHT ASSEMBLY PART NUMBER 68517558AA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618234October 5, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was stopped at a red light. When the light turned green, my car completely froze and stalled. Everything on my car locked up. I was not able to turn my car off. My gear shift was locked and the gear letters were flashing. After about 1 minute my car starting moving. Scariest experience ever. I have a dash cam video but can not upload the video here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618233October 5, 2024
ELECTRICAL SYSTEM, ENGINE
On Thursday October 3rd I was driving in stop and go city traffic. After accelerating to leave from a light my jeep died in the middle of the intersection. Total loss of power and slammed to a stop almost causing the person behind me to hit me. It started I drove it back to work. Later that day I left work and stopped to get gas. Turned it off, pumped my gas, went to go turn it back on and it wouldn't start. Just made an engine cranking sound. I hit the button a couple more times and it slowly cranked and started but it was sputtering and the dash and infotainment screen were very dimly lit. When I put it in drive it had no power, like it was in limp mode. I couldn't go past 20mph. My work was only around the corner so I drove it there and had it towed the next day to my closest Chrysler dealership. I have yet to hear back from them. My vehicle has 1,500 miles on it... Before this incident, I had lost power to my infotainment screen numerous times and while driving I've felt a jerking while accelerating. I DO NOT FEEL SAFE IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618186October 4, 2024
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
The touchscreen started flashing off and on and the dash lights also turn off and on. The lane assist and fuel warning pop up even when there is ample fuel. The blinkers do not respond when it is glitching and the high beam/ low beam light disappears on the dash. I have taken it to the dealer twice and they said their were multiple codes triggered in the touch screen/radio and they cleared the codes but it started doing this again a few days later. The 2nd time they downloaded an update to Uconnect system, I have reset the uconnect system back to default and remived all paired devices and even just turned off the entire radio but it continues to effect the dash lights and also effects the inside Temperature which gets stuck. The dealer said they will have to find time to try to figure it out and I do not even have an appointment scheduled yet and they don't seem confident about a solution. I have looked online and have seen many people with uconnect having these issues and it does not seem safe due to not being able to see the dash at night in particular and the blinkers being effected. I am not sure if they still blink on the outside of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617835October 3, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated while driving 8-10 MPH, the vehicle stalled and the steering wheel seized, nearly causing a crash. The contact was able to pull over to the side of the road. There was no warning light illuminated. The contact was able to restart the vehicle after several attempts. The contact turned on the hazard lights and drove 20 MPH to the nearest dealer. The dealer diagnosed that the crankshaft sensor had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617944October 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Compass. The contact stated that the check engine, crash avoidance assist, START/STOP, air bags, and other warning lights were illuminated. While driving at various speeds, the transmission was slipping. Additionally, the vehicle could be started without depressing the brake pedal. There was a burning odor entering into the cabin of the vehicle. The vehicle had been taken to the dealer who was unable to determine the cause of the failure. The contact stated that the dealer had placed an electronic chip in the vehicle; however, the contact was unable to recall the exact name of the computer chip. The vehicle failed to start after the chip was installed, causing the dealer to remove the new computer chip and replace it with older chip. The contact stated that when the battery was replaced, the warning lights were no longer illuminated. The manufacturer was not made aware of the failure. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617906October 3, 2024
EXTERIOR LIGHTING, UNKNOWN OR OTHER
At night, the light sensors cause the GPS map screen to flash from dark mode to bright white screen when passing under street lights. Car is available for inspection. This is a safety factor in that the bright white lights flashing in the driver's eyes in the dark is very dangerous and distracting. The safety of my passengers, myself and surrounding vehicles was put at risk when driving in the dark with the GPS screen flashing from black to blinding white under the street/freeway lights. I almost had an accident due to this problem and had to throw a towel over the screen to get home safely. Car has been back to dealership four times with no resolution or repair. No warning lights or messages, the same thing happens every time when driving at night. At this time 10/3/24, the dealership Jeep Service Manager (Al Serra Jeep, Grand Blanc, MI) is in email contact with STAR (Chrysler's Tech Team) to find resolution to this problem, which they believe may be a software issue and light sensor problem in the design of the vehicle's communication system. There are potentially many other vehicles that had the same software uploaded and their cars are operating in the same unsafe manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617731October 2, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
My vehicle shuts off while driving and while vehicle is in “Drive” mode, after my vehicle stopped the “emergency brake” automatically pops on then my car stalls before finally turning back on. This has been ongoing for months. The last incident happened two days ago while I was on a busy road and my car stopped in mid traffic while I was in drive and caused a panic. My engine light came on and I took it to get hooked up by the reader at an auto place and the following codes were displayed “PIDD2” & “U1428” upon checking online and researching the issue I found that my vehicle make, model and year has been recalled for the same issues that I am currently experiencing with my vehicle and the TCM system needing to be reset. Specifically the Chrysler U87 recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617774October 2, 2024
VISIBILITY/WIPER
I Just left the dealer regarding a wiper related recall and my wipers continue to malfunction. They turn on intermittently. When I slow down and then begin to accelerate the wiper system turns on. I have video after leaving the dealership that performed the recall. *I'm not able to upload video here. Also note: The recall was out during covid, which at the time I could not take in, and 1-2 years after covid aftermath, I forget about any letters for a recall. Had I done the recall repair then I might not be having this issue which may have progressed and now I'm out of warranty (?) I just don't think it's fair. The recall is wiper related. How can they not offer to fix it 100%. Had the recall not addressed "wiper" malfunction then I could see not arguing. I believe this recall is related somehow. Is it a safety concern? You bet it is. My engine power flickers. I could be in a risky situation crash and now Chrysler- Jeep risks a multi million dollar law suit. I have video. Who can I send this to?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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