Jeep Compass Complaints

4,014 consumer complaints on file.

#11641890February 11, 2025
POWER TRAIN
Steering wheel feels like is almost completely detached. Every time we turn it sounds like it will break. This car is only 72k miles and the steering wheel should be working properly. There is a recall for this same issue for Jeep Cherokees for the same year as my Jeep Compass. This is a safety issue and very expensive to repair. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641517February 8, 2025
ENGINE
I am submitting this complaint regarding my 2019 Jeep Compass, which suffered catastrophic engine failure at only 50,000 miles despite regular maintenance and timely oil changes. The vehicle has been well-maintained, with all scheduled oil changes performed on time using the recommended oil and filters. Despite this, the engine experienced a dropped cylinder, leading to total failure and requiring a full engine replacement. The manufacturer, Jeep (Stellantis), refuses to cover the repair, stating that the vehicle is just outside its 5-year/60,000-mile powertrain warranty due to the time limit. However, engine failure at only 50,000 miles is highly premature and raises concerns about possible defects in the engine design, materials, or assembly. Given that many modern engines last well beyond 100,000 miles with proper maintenance, I believe this failure may indicate a widespread manufacturing defect that could pose safety risks to other Jeep Compass owners. If the engine fails unexpectedly, it could cause loss of power while driving, creating a serious hazard for drivers and passengers. I request that the NHTSA investigate whether other Jeep Compass owners have experienced similar premature engine failures and determine if this issue requires a recall, extended warranty coverage, or manufacturer accountability. Jeep should not be allowed to avoid responsibility for major engine failures in vehicles with such low mileage. Safety Concerns: •Unexpected engine failure can lead to sudden loss of power, increasing accident risks. •If this issue is widespread, other Jeep Compass owners could face similar failures without warning. •The manufacturer should be held accountable for defects leading to premature catastrophic failures. I urge the NHTSA to investigate this issue and determine if a recall or extended coverage program is warranted to protect consumers from unexpected and costly failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641055February 6, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
The auto stop has stopped my vehicle at a light and failed to start back up. On several occasions I have been at a red light, and my car refused to take off, like it is just stuck. I have to put the car in park and restart. The auto stop is very dangerous, I have to turn it off when I get in my car. ( I have to warn family when they are using my car) A few times I have forgotten. I have taken my car to 3 jeep dealerships and they say they cant find a problem. They is an issue and no one is hearing me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640564February 4, 2025
UNKNOWN OR OTHER, ENGINE
I have replaced both batteries and the alternator. The stop/start light comes on and the red warning to pull over safely the vehicle will shut off soon and the engine light comes on. The vehicle is now telling me to service transmission. The dealer doesn't know what's wrong with it. I want this taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640325February 3, 2025
ELECTRICAL SYSTEM
Two recurring issues that happen at the same time. The auto stop/start feature stops working. Error message "Stop/Start Unavailable Service Stop/Start System" is displayed. If this were to happen at a traffic light, the failure to restart the vehicle could cause accidents. At the same time, the door locks become inoperative in one of several ways. They may not unlock by using the in-car button on the door. At the same time, using the key fob may or may not unlock the door. If you are outside of the vehicle, the key fob may not unlock the doors. If you are in the car when it happens, you may be trapped. That is an obvious safety issue. If you are trying to lock or unlock, using the key fob, from outside the car and the door locks are not responding, your safety can be compromised by not being able to enter the car in a dangerous situation. These issues have been confirmed and reproduced by a Jeep dealer on three different occasions in less than two months. They have replaced both car batteries. The door lock assembly has been replaced three times. The Body Control Module has been replaced three times. The latest failure was on 2/2/2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640474February 3, 2025
ENGINE, ELECTRICAL SYSTEM
My jeep compass falls under the problems of the S89 recall but my local dealer is stating my vin doesn’t meet the recall. 1 it’s a safety issue 2 I will be going down the road and the engine completely shuts off and I have to coast to the side of the road turn the ignition off. And start it back sometimes I have to wait a few minutes before it’ll start back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639792January 31, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Car won’t start due to Low Coolant error, fluids are fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639638January 30, 2025
BACK OVER PREVENTION
The contact owns a 2024 Jeep Compass. The contact stated while reversing at nighttime, the rearview camera displayed a dark image of the space that the vehicle was reversing into, reducing the driver’s ability to see the roadway. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to another dealer for a second opinion, and the contact was informed that the vehicle was operating like other similar vehicles. The dealer informed the contact that the vehicle was operating as designed. The contact stated that the failure persisted while reversing, and the rearview camera image was not bright enough while reversing at night. The vehicle was not diagnosed or repaired. A case was filed with the manufacturer, but no assistance was provided. The failure mileage was approximately 5,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639282January 29, 2025
ENGINE
When I exited my car to enter my workplace on January 27, 2025, I noticed the radio had not turned off, which was unusual. I re-entered the car, turning the ignition on and off, hoping to shut the radio down. However, when I attempted to start the car, it made stalling noises, and would not turn on. After several attempts, the car turned on but the temperature gauge soared, and an error message about high coolant temperature appeared, causing the car to shut down immediately. I called my husband, who suggested waiting a few minutes before trying again. Fortunately, the car started, and I went into work, advised by my husband not to touch it until it was time to leave. Later, I drove directly to the Jeep dealership. Two days passed, and they dismissed the issue, unable to replicate it. Online research revealed this is a recurring problem with this model, raising my fears of the car shutting down unexpectedly in risky situations like driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639061January 28, 2025
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Jeep Compass. The contact stated while driving at an undisclosed speed, the instrument cluster failed to function as intended. The contact stated that the instrument cluster displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the dealer had replaced the instrument cluster twice since the vehicle was purchased. The first instrument cluster replacement was in March 2022. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638970January 27, 2025
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
The electrical system and start/stop system has went blizzark and began loosing power going in and out of limp mode the headlights no longer work on one side and high beam isn't bright anymore I've replaced the auxiliary battery and the normal battery has begun to short circuit and cannot decide if it's full charged or down to 8volts when their began happening it was during a rainstorm and I was left stalled in mid intersection ....even a jump wouldn't fix the problem. I had it towed to my dealership where the mechanics were unable to diagnose the problem but did get it to happen again going down the highway they then also had it towed back to the shop and replaced the auxiliary battery it didn't happen again until 3 months later now it's getting worse each day i will replace the battery but then I'd like to have my electrical problems looked into but I have read many 9the people having the same issues even after the recall of an electrical chip and I wander if it shouldn't also.be replaced a second time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638617January 26, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My Uconnect screen has distortion and can't view rear camera when backing up. I feel this is a safety feature that many people are having since I see people trying to repair on the Interweb. I feel manufacturers should cover anything safety for an extended period compared to regular warranty items. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638648January 26, 2025
POWER TRAIN
I have a 2021 Jeep Compass and have been experiencing transmission bucking ever since purchasing out my lease. It is a known issue to Chrysler but they refuse to issue a recall. I have gone to the dealer twice so far. Once, they did a software update for the transmission per a bulletin that Chrysler posted for hard shifting complaints. That did nothing to fix the problem and it only got worse. The second time I took it to the dealer, they said they found nothing wrong and did a "re-learn" on the transmission. Again, it didn't fix anything. Why can't they figure this out? I have 79,000 miles and it sounds and feels like this transmission won't last 100,000. The transmission bucking causes the vehicle to shake and jerk forward when accelerating and braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638534January 25, 2025
UNKNOWN OR OTHER
Within a period of three weeks, I received two alarming messages that appeared suddenly on the dashboard, "Pull over now, engine will turn off soon." The first instance happened as I was driving on I-80 East going about 70 mph, while towing a teardrop trailer. Fortunately, there was a rest stop ahead and I was able to pull over safely. After 30-45 minutes, I turned the ignition on, the message wasn't there, so I was able to get back on the interstate and drive home. The second incident happened while I was exiting a parking lot, trying to merge onto the main thoroughfare. Had the car towed to Jeep dealership. Car would not start when tow truck driver was trying to remove car from tow bed. Tow truck driver used a portable battery charger to start engine up. Jeep dealership replaced the secondary battery that is connected to the start/stop feature, but when they test drove it, the car's power turned off again. Apparently, the main battery (which was replaced a month or so before by another company) was not installed properly. When that adjustment was corrected, the car was test driven a second time, and has been running fine. However, yesterday I read that 64,000 2017-2019 Jeep Cherokees are being recalled due to loss of power. It made me question whether the battery issue I experienced is really the culprit of why my engine turned off or if there's something else that I should be aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638310January 24, 2025
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
The contact owns a 2021 Jeep Compass. The contact stated that while the vehicle was parked and running, the brake warning light began flashing. The vehicle lost motive power. The contact stated that the failure was like NHTSA Action Number: PE22013 (ENGINE AND ENGINE COOLING, ENGINE). The contact called the local dealer and was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637955January 23, 2025
SEAT BELTS
Seat belt will randomly disengage and not remain clicked into the lock on the both front seats but is more common with the drivers side. Will need to click it in and out of the lock until it finally re-engages the lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638061January 23, 2025
VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2023 Jeep Compass. The contact stated that while driving 65 MPH, the "Check Electronic Throttle" message was displayed. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The contact stated that during the initial failure, the same message was displayed, and the vehicle was taken to the dealer where a software update was performed. The vehicle was taken to the dealer a second time to be diagnosed; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,365.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637835January 22, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
Initially, the dash light would not go off once the door was closed. It killed the battery therefore had to take it to dealership and leave it, was told it was the auxiliary battery that was causing this. Batteries were charged but not replaced. The next incident was with fog lights. Carrying it to dealership over 6 times to find out from last dealership that the feature on the car was which was not explained when purchased or none of the mechanics could explain. Next i found out that the 3rd brake light was not working. Carried it to dealership only to learn that the wires had been spliced and it did not come from the manufacturer like this. Carried it back to dealership where it was purchased , they installed supposedly safety pulse light which was not working. The mechanics installed a new one which still didn't work. Eventually could not get it to work but got the 3rd brake like to work without the pulse. This was supposed to be a safety feature that the dealership say they put on all of their cars , question was asked if other 2024 jeeps had issues or was it just mine. The answer was that it doesn't work on all cars. My issue is if dealership installed it should have been corrected before it was sold and also sales people that don't know the details of the car and mechanics likewise. I have a little over 7700 miles on this car and issue started around 2400 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637355January 21, 2025
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
When starting my 2019 Jeep Compass an error message stated "coolant temperature high" and "service brake system." It then sputtered and shut down. I waited a minute and then restarted the vehicle. There was a lag for the car to start and then it went back to normal and no codes were present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637078January 20, 2025
ENGINE, UNKNOWN OR OTHER
The problem happened twice, this month: First incident, waiting at a red light, light turned green, I took foot off of the break and car turned off. Placed hazards on, put car into park and turned car off and then started back up. Reserving out driveway, went to shift from R to D and my car turned off. I placed the gear shift back into park and turned the car back on. There was no warning lights or lamps when this happened. I called the dealership where I purchased the car to confirm if there were any recalls. They asked for my Vin # and stated there was no recall for this type of problem. I found online that other 2016 Jeep compass owners, did have the same issues occur and it was a crankshaft recall. Due to my manufacture date of 10-15, this was not considered a recall problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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