Jeep Compass Complaints

416 consumer complaints on file.

#11470366June 22, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
This is the third time this has happened to me. The second time I took it to the dealership for inspection and was told they could not locate any issues. The first time it happened, I had started my vehicle, and it was running for around 3-4 minutes while I got my child settled in the backseat. By the time I made it back to the drivers seat, I heard noises alerting me to issues. Multiple lights showed up on the dash, and when I went into the menu it would tell me system failure, and service required. Prior to this, there weren't any indicators as to some sort of failure was going to happen. After a few days I was able to manually reset the notifications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469343June 15, 2022
UNKNOWN OR OTHER
Back up camera screen totally black when trying to back up at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469340June 15, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Shuts off at random and you have to go back into the system setting to turn back on. Has happened twice in the two weeks I have had the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465353May 19, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, ENGINE
My 2021 jeep Compass transmission and front camera has been causing me problems. My car for months has been jumping out of gear and jerking forward. The jerk get to a point where it feels as if someone just hit me from behind. These jerks almost caused me to get into about 3 accidents where I almost hit the person in front of me. In addition one time when I was at a red light and switched from brakes to gas as I was in drive my car did not go forward but reversed instead. My car has been in the shop for over 150 days with 7 different service orders. They tried to fix the jerking but was unsuccessful since it would go away for a short period and then get worse each day. Now for the front camera when I first bought the car about brand new I turned on the lane departure warning and a light popped on saying that it was not working. They replaced the camera and now I had a forward crash collision light and crusie control light turn on which has to do with the front camera and was just switched out again. My car is still in the shop after being there for over 2 months and the jerking still needs to looked at and addressed as well as the car driving in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464367May 12, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2022 Jeep Compass. The contact stated while the vehicle was parked there was a continuous audible alert coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the result of the diagnostic test was unknown. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460992April 16, 2022
UNKNOWN OR OTHER
THE 2021 JEEP COMPASS HAS BEEN TAKEN TO THE LOCAL JEEP DEALER MORE THAN 5 TIMES DUE TO VEHICLE CONSTANTLY BLOWING HOT AIR DURING HOT SUMMER DAYS.AC STILL DOESNT WORK AN WITH HOT AIR BLOWING IT STARTS TO FOG UP FRONT DOOR WINDOWS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460807April 14, 2022
POWER TRAIN, ELECTRICAL SYSTEM
On Feb 8th, 2022 the four wheel drive quit working giving message to service 4wd. The front tires turned and the back tired did not turn and the car did not move forward or backwards. If this would have happened in an area that was remote and no people around I would have not been able to get help. This is a safety issue as car was inoperable and could have stranded me in a remote location. Leased this vehicle on Dec 29, 2021 and issues started Jan 5th, the screen would not work was unable to control heat, radio, navigation, hands free, cruise control etc. Was in Tennessee where it was warm and no heat needed, headed back to MN to negative 30 degrees and no heat, could have froze if car would have stopped. With no heat in MN at negative 30 degrees it is unsafe to drive without heat. This is a big safety issue. Please help it was in service department Jan 18 - 24 and continued to have daily issues then in shop Feb 8 through April 14th, still having issues after picking it up. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459719April 5, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I am currently in a loaner car from dodge dealership, 2022 Jeep Compass limited 4x4. when we got it pretty much as soon as we were in it and down the road every dashboard warning light popped on and it goes through the process of telling you everything from lane assist to park assist. Nothing works as far as cruise control blind spot warning nothing I all says needs to he serviced. When this happens if they vehicle is cruise control you lose cruise control until the vehicle decides you can have it back. We’ve Had the loaner for 2 weeks and it happens every single day at least twice a day. Around the same times every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443457December 11, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Lane Assist and Front Collision Camera ceased functioning...yes available for inspection Lane assist and traffic collision camera went out while driving in the rain on the freeway. Traffic came to a quick stop and was able to stop without assistance by sliding off to shoulder, was able to miss the other cars but it sure was close. Took to dealer (leased Dec. 2021) with 3,100 miles on it. Told I would have to leave for 72 hours while they figured out what the issue is. (no rental provided). Have not taken in yet. Drives okay without the lane assist and front camera but you cannot rely on these components. Especially when needed. No one has inspected yet. Warning lights are still on dashboard. The warning message came on as the components quit working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442050November 29, 2021
STEERING
When driving this car, the steering wheel sometimes pulls strongly to the left or the right, making it more difficult to control the direction of the vehicle. This is particularly problematic when on a freeway with narrow lanes and lots of traffic. Sometimes it simply pulls left or right for a brief moment. Other times, such as when going around a tight curve at a high speed, it pulls strongly for a protracted time. It didn't cause an accident. I was able to overcome the pulling forces exerted on the steering wheel by the car, but it made it much more difficult to keep close control of the vehicle location at high speeds. It is intermittent, but happens typically a few times an hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440929November 18, 2021
STEERING
A noise, coming front the front end of my 2021 Jeep Compass is generated while is driving at low velocity (15 mph or slower). The noise intensity increases when the jeep is driven for over an hour. I took the jeep to dealer on Nov 3, 2021, with 701 miles to have it checked and repaired. At that moment, the service manager indicated me that the noise is coming from the rack and pinion and the manufacturer has indicated that this noise is normal, but they are consulting this with their engineers. See attached service invoice dated. Nov 3, 2021. On Nov-17, 2021 I went back to the dealer I was able to talk with the service manager and he informed me that their instruction is not to perform any repair until receive a final decision from the manufacturer. At that moment the jeep had 1000 miles. He told me that other 2021 Jeep Compass and Cherokee clients have the same problem. He did not provide me a repair or invoice receive of this visit he told me to use previous service invoice if needed for future reference. If this steering component breaks or got locks, I will lose control and could have an accident. In addition, this is a new car and the front-end sound like an old car. Please help. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439717November 8, 2021
UNKNOWN OR OTHER
On Friday, November 5th I was driving my 2021 Jeep Compass when it suddenly stopped in the middle of the road and the message came on 'vehicle not in park' and 'key fib not found.' I pulled into a shopping complex and called the dealer Napleton Chrysler in Clermont, FL and was advised to call Chrysler Roadside Assistant. I called and a tow truck came and took the vehicle to the dealership. On 11/06 Greg serviced my vehicle and he said that the battery was faulty and he changed it and he also changed a part in the glove compartment. I asked him why should a 2021 vehicle has this problem and he said he did not know and he was sending the battery to Chrysler. I took possession on 11/06. On 11/07 I drove to work and on coming home the same incident happened. This time I had to wait about 3 hours for a tow truck to come and then since I had to go to work the next day went to get a rental. Did not get home until after 10:45pm. I am still waiting to get a call from the dealership. This is unacceptable and a serious accident can happen. I do not want to keep this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430746August 27, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED THIS VEHICLE IN JULY 2021. I DRIVE IT 2-3 TIMES PER WEEK. EACH WEEK I PUT IN BETWEEN $15-$20 IN GAS TO BRING THE FUEL LEVEL BACK UP TO THE FULL MARK. THE JEEPS DOES NOT HAVE GOOD FUEL ECONOMY. IT DEFINITELY DOES NOT REACH 22-25MPG. I DRIVE IT ABOUT 30MINUTES EACH WAY; WITH A FEW STOPS IN BETWEEN AT ABOUT 40MPH. ALSO, THE JEEP MAKES A LOT OF NOISE TO CLIMB STEEP HILLS. THE NOISE ALMOST SOUNDS LIKE WHEN YOU PUT THE CAR IN A LOWER GEAR AND THE CAR IS TRYING TO REV UP TO THE NEXT GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408037April 14, 2021
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2021 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING AT 40 MPH IN THE RAIN, THE VEHICLE SPUN OUT OF CONTROL AND CRASHED INTO A SIDE BARRIER. THE CONTACT STATED THAT SHE HAD THE TIRES ROTATED A MONTH PRIOR AND WAS RELATING THE CRASH TO THE TIRES BALDING. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO STEVE LANDERS TOYOTA (10825 COLONEL GLENN RD, LITTLE ROCK, AR 72204). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND HAD SOMEBODY INSPECT THE VEHICLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER STATED THAT THE FAILURE WAS RELATED TO THE PARKING BRAKE BEING ENGAGED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11407113April 8, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY HUSBAND AND I BUY TWO JEEPS. THE REASON I CHOOSE MINE AND HE CHOOSE HIS, WAS FUEL ECONOMY. BUT THE JEEP COMPASS IS NOT PERFORMING AT ALL TO THE STANDARDS. I DID CONTACT CUSTOMER SERVICE AND THEY WERE VERY NICE SETTING AN APPOINTMENT FOR THE COMPASS TO HAVE A CHECK AND SEE WHAT WAS WRONG. PLEASE FIND ATTACHED THE RESULTS OF THE CHECK-UP. AS YOU CAN SEE IN THE REPORT FROM THE MECHANICS, NOT EVEN THE CAR LIES IN REGARDS TO THIS SITUATION CLEARLY SAYS THAT ONLY DOES 13.5 MILES PER GALLON. THE ADVERTISING ALSO ATTACHED SAYS AN AVERAGE OF 25 MPG 22 MPG ON CITY AND 31 MPG ON HIGHWAY. I WILL UNDERSTAND IF PERHAPS THE CAR DOES 20 MPG IN HWY AND 18 MPG IN THE CITY SINCE PEOPLE HAVE DIFFERENT STYLES OF DRIVING AND THAT WILL REFLECT IN THEIR GASOLINE CONSUMPTION. BUT THIS LITTLE BEAUTIFUL CAR DOES NOT HAVE A V8 ENGINE TO DO ONLY 13.5 AND IT SAYS SO ON THE DASHBOARD. PLACING A CAR IN A COMPUTER SYSTEM TO CHECK IT IS ALSO A BIT TRICKY BECAUSE THE COMPUTER WILL ANALYZE IF THERE IS A BAD PART IN THE CAR, THE COMPUTER WILL NOT BE ABLE TO DETECT A POORLY CONSTRUCT PART THAT CAUSES THAT HUGE AMOUNT OF GAS USE PER GALLON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363399October 8, 2020
UNKNOWN OR OTHER
VIN NOT EXISTING. THIS VEHICLE IS LISTED FOR $1 A DEALER INCENTIVE OF $29,...... I ASKED TO PURCHASE AN MAKE DELIVERY. IS THERE ANY REASON VIN NOT FOUND. IS THIS A REAL CAR.?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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