Jeep Compass Complaints

4,014 consumer complaints on file.

#10954476February 14, 2017
SEAT BELTS
WHEN I PUSH THE BELT INTO THE RECEIVER IT CLICKS AND HOLDS THE TONGUE OF THE METAL CATCH BUT WHEN YOU TUG ON IT IT PULLS APART EASILY. WE DO NOT KNOW HOW LONG THIS HAS BEEN GOING ON. IT IS THE PASSENGER SIDE THAT WE ARE HAVING THIS PROBLEM WITH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954511February 14, 2017
STEERING, SUSPENSION, WHEELS
DRIVING ON A HIGHWAY AT 35 MPH AND BRAKING FOR A RED LIGHT THE JEEP FRONT END COLLAPSED AND THE VEHICLE SERVED TO THE LEFT. DEALER INSPECTION REVEALED THE FRONT CROSSMEMBER BROKE DUE TO CORROSION. THE REAR CROSSMEMBER WAS ALSO CORRODED. THE UNDERCARRIAGE OF THE VEHICLE SUSTAINED EXCESSIVE & EXPENSIVE DAMAGED. CHRYSLER HAS NO RECALL ON THIS CORROSION PROBLEM ALTHOUGH IT HAS ISSUED AN ACTION UNDER 23-012-14. CUSTOMER NOTIFICATION WOULD PREVENT ANY POSSIBLE ACCIDENTS AND UNDERCARRIAGE DAMAGE BUT NO SUCH NOTIFICATION IS IN EFFECT. A SERVICE VISIT ON 10/2016 WITH INSPECTION DID NOT ALERT THE OWNER OR DEALER TO THIS DANGEROUS CONDITION OF CORROSION OF A CRITICAL STRUCTURE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954123February 12, 2017
ELECTRONIC STABILITY CONTROL (ESC)
CAR'S ACTUATOR FAILED PREMATURELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953689February 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A DEALER AND RECOMMENDED DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 30,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949828February 6, 2017
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949807February 6, 2017
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS AN ABNORMAL BURNING ODOR AND HEAT COMING FROM THE SEAT WHEN THE DRIVER SIDE SEAT HEATER WAS ACTIVATED. THE CONTACT FELT A PINCH COMING FROM THE SEAT AS WELL. UPON INSPECTION, THE CONTACT NOTICED A HOLE BURNED INTO THE SEAT AND THE CONTACT'S JACKET. THERE WERE NO INJURIES. THE CONTACT TURNED OFF THE SEAT HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. AN INVESTIGATOR WAS SENT FROM CHRYSLER TO INSPECT THE VEHICLE, BUT THE DIAGNOSIS WAS NOT DISCLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10949220February 3, 2017
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949001February 2, 2017
AIR BAGS, SEAT BELTS
THE VEHICLES MAY EXPERIENCE LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN CERTAIN CRASH EVENTS DUE TO A SHORTING CONDITION RESULTING IN A NEGATIVE VOLTAGE TRANSIENT THAT TRAVELS TO THE OCCUPANT RESTRAINT CONTROLLER VIA THE FRONT IMPACT SENSOR WIRES. THERE IS CURRENTLY NO FIX FOR THE RECALL AND THE NOTICE WAS SENT OUT IN OCTOBER. IT IS UNACCEPTABLE TO TAKE THIS LONG, I DON'T FEEL SAFE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949031February 2, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2010 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948687January 31, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 JEEP COMPASS. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE UNDERCARRIAGE WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948436January 30, 2017
AIR BAGS, SEAT BELTS
TAKATA RECALL - SAFETY RECALL - S61/NHTSA 16V-668 THIS VEHICLE HAS ISSUES. THE VEHICLE COULD NOT BE REPAIRED DUE TO THE PART NOT AVAILABLE FOR UNKNOWN DATE IN 2017 . I WAS TOLD BY A MANAGER AT CHRYSLER THAT I COULD OBTAIN A RENTAL FOR THE ENTIRE TIME AT MY COST, SUBMIT THE COST AT MY CHOICE; DAILY, WEEKLY, MONTHLY, AND GET A REFUND. THIS WAS AN EXPENSIVE SITUATION AND COULD HAVE BEEN VERY COSTLY IF I HAD CONTINUED. I WAS NOT ABLE FINANCIALLY TO CONTINUE RENTING A VEHICLE TO DRIVE TO WORK AND PAY FOR THE ONE I COULD NOT DRIVE. AFTER 2 WEEKS OF RENTING, I WAS CONTACTED BY MAIL, THAT AN AGREEMENT HAD BEEN REACHED FOR CHRYSLER TO FURNISH A LOANER VEHICLE FROM A DEALERSHIP, SO I FOLLOWED THAT AGREEMENT. IN THE MEANTIME, I STARTED THE TIME CONSUMING ORDEAL OF TRYING TO TRADE THE JEEP, WHICH ADDED TO THE STRESS AND NIGHTMARE. I ENDED UP BUYING ANOTHER VEHICLE, NOT A CHRYSLER, AND THE JEEP WAS REPOSSED BY FINANCIAL COMPANY. TO DATE, A REFUND HAS NOT BEEN REFUNDED TO ME FOR THE RENTAL I PAID FOR. EACH TIME I CALL CHRYSLER, I AM PUT ON HOLD, PASSED FROM DEPARTMENT TO DEPARTMENT, THEN TOLD SOMEONE WILL CONTACT ME WITH AN UPDATE. THE JEEP WILL BE SOLD AT AN AUCTION, STILL WITH SAFETY ISSUES FOR SOME OTHER PERSON/FAMILY TO BE PUT AT RISK. I AM FACING TREMENDOUS HARDSHIP FINANCIALLY NOW AND IN THE FUTURE CREDIT WISE DUE TO THE JEEP BEING REPOSED. NOW, I AM SEEKING LEGAL ADVICE ON HOW TO GET A REFUND? IS THERE ANY LEGAL CIRCUMSTANCES THAT CAN HELP ME WITH THE COST OF THE FINANCIAL HARDSHIP FOR THE REPOSSION ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948550January 30, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948588January 30, 2017
SEAT BELTS, SEATS
DON'T KNOW THEY CAN'T SEEM TO FIGURE OUT WHY WHEN SOMEONE GETS OUT OF PASSENGER SEAT THE SEATBELT LIGHTBSTSYS ON AND IT STILL CHIMS UNTIL I HOOK THE SEATBELT. I AM GETTING TIRED OF TAKING IT TO THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948018January 27, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V907000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947558January 25, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS) WAS EXCESSIVE. THE CONTACT RECEIVED A RECALL NOTIFICATION IN SEPTEMBER OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947688January 25, 2017
SUSPENSION
THE BALL JOINT ON THE JEEP HAS HAD TO BE REPLACED 2 TIMES ON THE LEFT. ONE TIME AT 42,000 MILES. THE SECOND TIME AT 85,000 MILES. ALSO THE RIGHT SIDED BALL JOINT AND CONTROL ARM HAD TO BE REPLACED. FAILURE OF THESE COMPONENTS CAN LEAD TO THE WHEEL COMING OFF AND WRECKS. INFORMATION ON THE INTERNET AND THE MECHANICS I HAVE SPOKEN WITH SAY THEY HAVE NEVER SEEN THESE PARTS WEAR OUT AS FREQUENTLY AS THEY ARE IN THIS COMPASS AND THERE SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946307January 19, 2017
AIR BAGS, SEAT BELTS
TL* TAKATA RECALL THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/07/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946318January 19, 2017
AIR BAGS
REGISTERED WITH DEALER REGARDING RECALL #16V-668 ON OR ABOUT 12-09-16. I UNDERSTAND THAT NO REMEDY IS AVAILABLE AS OF YET. WHY NOT, IF THIS IS A SAFETY RECALL? I AM USING THIS FORMAT TO REGISTER A COMPLAINT REGARDING THE TIMELY FULL REMEDY OF A SAFETY RECALL REGARDING MY VEHICLE. I WOULD LIKE TO BE MADE WHOLE IN THIS MATTER. I FURTHER WOULD APPRECIATE ANY REPLY FROM NHTSA IN THIS ISSUE. REPLY TO [XXX], THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946442January 19, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON THE PA TURNPIKE APPROXIMATELY 65 MPH, WHEN I STEPPED ON THE GAS AND THE CAR WOULD NOT ACCELERATE. MY CAR WAS BASICALLY COASTING AS CARS AND TRACTOR TRAILERS WERE FLYING BY ME AT 70+ MPH. I MANAGED TO GET OFF THE ROAD SAFELY, AND ALL THE LIGHTS ON MY DASHBOARD WERE GOING CRAZY. HAD THE CAR TOWED TO THE DEALERSHIP AND THEY TOLD ME IT'S THE "THROTTLE BODY" - REGULATES THE FLOW OF FUEL TO THE ENGINE - ELECTRICAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945897January 18, 2017
AIR BAGS, SEAT BELTS
RECALL S61/NHTSA 16V-668. LOSS OF AIR BAG AND PRETENSIONER DEPLOYMENT. THE RECALL ON MY VEHICLE CAME OUT IN OCTOBER, AND IT'S NOW JANUARY AND THERE IS NO RESOLUTION YET. I ALREADY HATE THIS VEHICLE AND NOW FEEL UNSAFE DRIVING IT. HOW LONG WILL IT TAKE TO HAVE THE RECALL COMPLETE? WHAT IS A REASONABLE TIME FRAME TO HAVE THIS FIXED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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