Jeep Compass Complaints

4,014 consumer complaints on file.

#11055962December 21, 2017
FUEL/PROPULSION SYSTEM
NOZZLE AT FUEL PUMP WAS STUCK INSIDE THE GAS CAP AND TANK. BOTH FUEL STATION STAFF & I ATTEMPTED TO REMOVE THE NOZZLE FROM THE GAS TANK BUT IT WOULD NOT COME OUT. WE HAD TO USE A PIECE OF METAL TO PRY OUT THE NOZZLE. THERE IS A METAL NOTCH ON THE GAS NOZZLE THAT ONCE INSERTED BECOMES LODGED ON THE INNER LIP OF THE GAS CAP AND YOU CANNOT REMOVE IT. THIS IS A SERIOUS DEFECT IN THE GAS TANK DESIGN AND COULD CAUSE SAFETY ISSUE ESPECIALLY IF THE GAS NOZZLE CONTINUES TO PUMP GAS AND THE TANK IS FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055614December 20, 2017
POWER TRAIN
SUB-FRAME CROSS MEMBER IS COMPLETELY RUSTED AND DANGEROUS, CAR HAS LOST ALIGNMENT. LOST CONTROL BUT MANAGE TO STOP, CAR WAS IN MOTION ON A CITY STREET MIAMI FLORIDA , ABS LIGHT, BRAKE LIGHTS AND 4X4? LIGHTS ARE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055617December 20, 2017
UNKNOWN OR OTHER
SOME HOW DRIVERS W. TARIQ YEAR OF BIRTH: 1987 DRIVER LICENSE: 29XXXXXX LICENSE STATE: PA THIS CAR OWNER IS SHAFAQE TARIQ KINDLY PLEASE CHANGE THE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055266December 18, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 JEEP COMPASS. WHILE DRIVING 1 MPH OUT OF A PARKING LOT, THE CONTACT HEARD A LOUD CRACKING NOISE COMING FROM THE REAR WINDOW. THE CONTACT STATED THAT THE WINDOW SHATTERED AND CAUSED A HOLE THE SIZE OF A VOLLEYBALL IN THE REAR WINDOW. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054778December 14, 2017
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ARRIGO DODGE (5851 S US HIGHWAY 1, FORT PIERCE, FL 34982) AND WAS INFORMED THAT THE DEALER WAS AWAITING PARTS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054599December 13, 2017
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS A PURGE VALVE OR OTHER ISSUE THAT IS VERY COMMON THAT CAUSES THE CAR TO SHUT OFF AFTER FILLING UP GAS. THIS LEADS TO VEHICLES SHUTTING OFF IN THE MIDDLE OF THE ROAD, LOSING CONTROL OF STEERING AND ACCELERATION AS WELL AS OTHER POWERED THINGS, SINCE THE CAR SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054602December 13, 2017
FUEL/PROPULSION SYSTEM
2012 JEEP COMPASS CHECK BALL ISSUE I HAVE A 2012 JEEP COMPASS WITH 59,000 MILES ON IT. DURING A FUEL STOP TWO WEEKS AGO, I DISCOVERED THE NOZZLE WOULD SHUT OFF AFTER FUELING FOR A FEW SECONDS. TO ENSURE IT WASN'T THE NOZZLE AT THE FUEL PUMP, I TRIED 3 OTHER PUMPS AT DIFFERENT GAS STATIONS. SO, I TOOK THE VEHICLE IN TO THE DEALERSHIP TO GET A DIAGNOSIS. THE MECHANIC SAID THE CHECK BALL VALVE IN THE FUEL TANK IS STUCK AND THE ONLY WAY TO HAVE THIS ISSUE REPAIRED IS TO REPLACE THE ENTIRE FUEL TANK. THE TOTAL COST WITH THE NEW FUEL TANK AND LABOR WILL BE $1,600. JUST TO HAVE A SECOND OPINION, I TOOK IT TO A WELL RESPECTED LOCAL MECHANIC IN MY TOWN AND HE TOLD ME THE SAME THING. I KNOW THE SMALLER JEEPS, LIKE THE COMPASS, HAVE HAD FUEL TANK RECALLS IN THE PAST BECAUSE OF VENTILATION ISSUES AND THE ROLL OVER VALVES. THERE WERE A LOT OF PEOPLE ON JEEP FORUMS COMPLAINING ABOUT THIS. SOME FOLKS WERE ELIGIBLE FOR RECALLS AND SOME WERE NOT. THE OTHER FUEL TANK ISSUE I READ ABOUT WAS THE ISSUE I AM HAVING WITH THE CHECK BALL BEING STUCK AND HAVING TO PAY FOR A NEW FUEL TANK. PERSONALLY, I THINK IT IS RIDICULOUS AND I'M NOT THE ONLY ONE, THAT A PERSON HAS TO PAY TO HAVE AN ENTIRE NEW FUEL TANK INSTALLED BECAUSE A COMPANY IS MANUFACTURING VEHICLES WITH DEFECTIVE FUEL TANKS. SO, WHAT HAPPENS WHEN I DRIVE A HUNDRED MILES AND THE NEW FUEL TANK CHECK BALL GETS STUCK? DO I HAVE TO GO BACK TO THE MECHANIC, PAY $1,600 AND HAVE THIS PERSON INSTALL A NEW TANK EVERY TIME THE CHECK BALL GETS STUCK? IT'S SENSELESS THAT THE CONSUMER HAS TO WORRY ABOUT A VEHICLE'S UNRELIABILITY BECAUSE OF A MANUFACTURER'S FLAW AND THE COMPANY NOT DOING ANYTHING ABOUT IT. I CALLED JEEP CORPORATE AND THEY SAID THEY CAN'T DO ANYTHING TO HELP ME. I WANTED TO LET THE NHTSA KNOW THAT THE FCA CAR COMPANY IS CONTINUING TO SEND FLAWED PRODUCTS OUT THE DOORS OF THEIR FACTORIES AND IGNORING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054193December 12, 2017
FUEL/PROPULSION SYSTEM
AFTER FUELING THE VEHICLE FROM ANY LEVEL TO FULL THE CAR WILL STALL WHEN AT IDLE WITHIN 5 MINUTES OF RUN-TIME. IT WILL STALL AT LEAST TWO MORE TIMES AND THEN RUN FINE FOR THE REMAINDER OF THE TANK. ON EXAM BY OUR MECHANIC IT APPEARS TO BE CAUSED BY THE ROLLOVER VALVE IN THE GAS TANK WHICH REQUIRES COMPLETE TANK REPLACEMENT. THIS IS A SAFETY CONCERN BECAUSE THE VALVE IS MALFUNCTIONING AND COULD CAUSE FUEL TO SPILL IN EVENT OF A ROLL OVER. IT ALSO IS A SAFETY ISSUE FROM STALLING IN TRAFFIC CAUSING A ROAD HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053288December 8, 2017
AIR BAGS
2014 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. UPDATED 12/8/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053539December 8, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
INSTRUMENT CLUSTER IS VERY BRIGHT AT NIGHT, AFFECTING THE ABILITY TO SEE THE ROADWAY. INSTRUMENT CLUSTER DOES NOT DIM WHEN ATTEMPTING TO ADJUST BRIGHTNESS. INSTRUMENT CLUSTER DOES NOT ADJUST TO COMPENSATE FROM DAYLIGHT TO DARKNESS. REAR VIEW CAMERA IS EXTREMELY BRIGHT AT NIGHT, AFFECTING THE ABILITY TO RECOGNIZE PROBABLE HAZARDS IN ROADWAY. DUE TO THIS BRIGHTNESS, THE EYES TAKE TIME TO READJUST TO THE DARK ENVIRONMENT WHEN VEHICLE IS PUT BACK IN DRIVE. THESE ISSUES OCCUR WHEN THE VEHICLE IS IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053535December 8, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY FUEL EFFICIENCY (MPG) IS VERY POOR MY VEHICLE, I HAVE 9.4 MPG POWER LOSS AND THE MPG'S SHOWN IN THE OFFICIAL MANUFACTURING WEB PAGE IS EPA EST. MPG 22 CITY/30 HWY. HTTPS://WWW.JEEP.COM/JEEP-CAPABILITIES/FUEL-EFFICIENCY.HTML ADDITIONALLY I AM EXPERIENCING LOSS OF POWER DURING THE START OF THE DRIVE OR WHEN STARTING AGAIN THE VEHICLE'S PROGRESS AFTER STOPPING AT A TRAFFIC LIGHT OR AT THE TIME OF REVAMPING A VEHICLE, I HAVE ALSO EXPERIENCED SHAKING AS IF THE ENGINE OF THE VEHICLE WERE GOING TO TURN OFF, WITHOUT GOING THROUGH AND THE "CHECK ENGINE" INDICATOR DOES NOT ACTIVATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053541December 8, 2017
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM
WHEN I ADJUST THE FORWARD COLLISION PREFERENCES SETTINGS IT SHOW ME "SELECTED" AND I CAN BACK TO THE MAIN MENU AND COME BACK AGAIN TO THIS OPTION TO CHECK AND CONTINUES SELECTED, BUT WHEN THE ECU SLEEPS (TURN OFF THE VEHICLE) AND I TURN THE VEHICLE BACK ON AFTER 30 SECONDS THE FORWARD COLLISION PREFERENCES ARE SHOWED SET IN THE DEFAULT VALUES, MY CUSTOM VALUES ARE NOT SAVED, SO IT IS VERY DANGEROUS TO TRUST THIS SECURITY FUNCTION. ALSO AT THE TIME OF STARTING THE ADVANCE IN THE MORNING, WHEN THE VEHICLE IS COLD BY THE AMBIENT TEMPERATURE, THE FRONT BRAKES PRODUCE A LOUD NOISE WHEN BRAKING GENTLY, AS WHEN THE ABS IS ACTIVATED DURING A SUDDEN BRAKING, BUT AFTER A FEW MINUTES OF NORMAL DRIVING AND BRAKING THIS STOP HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053582December 8, 2017
ELECTRICAL SYSTEM
MY CAR IS HAVING THE EXACT ISSUE DESCRIBED BY INVESTIGATION/RECALL 17V740000. HOWEVER, I AM NOT INCLUDED IN THE RECALL. POTENTIALLY THE RECALL IS NOT INCLUDING ALL AFFECTED CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052904December 7, 2017
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE GETTING OFF OF PM SHIFT, AROUND 2330, I WAS DRIVING AND ALL OF A SUDDEN MY CAR BEGAN TO SLOW DOWN ONLY 3 MILES INTO DRIVING. I COULD NOT ACCELERATE MORE THAN 15 MILES AN HOUR IN A 40MPH ZONE. THE LIGHTNING BOLT FOR ELECTRONIC THROTTLE CONTROL WAS FLASHING, THEN STOPPED, THEN MY CHECK ENGINE AND MY ANTI SKID(?) WAS LIT UP. I PULLED OVER TO A SIDE STREET, PUT IN PARK ONLY TO HAVE MY ENGINE IDLE AT 2K RPM. THANK GOODNESS I HAD MY PHONE AND A FRIEND WITH SOME CAR KNOWLEDGE. TOLD ME TO LEAVE IN PARK AND RESTART MY CAR. TURNED ON AND ONCE I SHIFTED OUT OF PARK IT HAPPENED AGAIN. HE STAYED ON THE PHONE WITH ME FOR THE REST OF MY DRIVE HOME THAT TOOK ME 45MIN BECAUSE OF NOT BEING ABLE TO ACCELERATE ANY FASTER THAN 15. A DRIVE THAT USUALLY WOULD TAKE ME 15 MINUTES TOOK MUCH LONGER. GLAD MY KIDS WEREN'T IN THE CAR BECAUSE I ALMOST GOT HIT 2X BY 18 WHEELERS COMING OFF OF THE HIGHWAY. NOT TO MENTION IT WAS ONLY 27 DEGREES OUT (WITHOUT THE CHICAGO WIND CHILL)AND WOULD HAVE HAD TO WAIT PROBABLY 30+ MINUTES FOR A TOW OR RIDE TO PICK ME UP HAD IT NOT RESTARTED. BEYOND LIVID THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME THING AND NOTHING BEING DONE. GOING TO HAVE TO PAY OUT OF POCKET FOR THIS FIX, RIGHT BEFORE CHRISTMAS, AWESOME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052882December 6, 2017
EXTERIOR LIGHTING
PURCHASED FIRST DEFECTIVE VEHICLE ON 9-29-17, RECEIVED REPLACEMENT ON 10-7-17, DISCOVERED THE DASH LIGHTS WOULD NOT DIM AT NIGHT. THE DEALERSHIP HAS BEEN HOLDING THE CAR WAITING FOR A SOLUTION FROM CHRYSLER EVER SINCE. THEY WERE SCHEDULED TO REPLACE THE DEFECTIVE MODULE ON 11-22-17 BUT ISSUED THE RECALL ON 11-21-17. I STILL HAVE NOT BEEN GIVEN A REPAIR DATE ON A NEW VEHICLE THAT I HAVE OWNED FOR 2 MONTHS AND HAD AT HOME BUT FOR 12 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052473December 5, 2017
SUSPENSION
RECEIVED THE FEBRUARY 15, 2017 LETTER ABOUT THE WARRANTY EXTENDED TO 10 YEARS/ UNLIMITED MILES ON THE FRONT AND REAR CROSSMEMBERS. AT THE TIME OF THE LETTER THE CONDITION MENTIONED HAD NOT BEEN EXPERIENCED. THE CONDITION DID PRESENT ITSELF AND THE VEHICLE WAS TAKEN IN FOR INSPECTION. BOTH THE FRONT AND REAR WERE RECOMMENDED BE REPLACED HOWEVER WAS INFORMED THE WARRANTY PERIOD IS FROM THE BUILD DATE WHICH WAS IN OCTOBER 2007 THEREFOR MISSING THE WARRANTY PERIOD BY A MONTH. IF THE LETTER STATED THE DATE OF MANUFACTURE AN INSPECTION COULD HAVE BEEN SCHEDULED BEFORE IT EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052666December 5, 2017
ENGINE
ENGINE STALLS/STUTTERS RANDOMLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052181December 4, 2017
EXTERIOR LIGHTING
INSTRUMENT PANEL LIGHTS WILL NOT DIM ON AUTOMATIC LIGHTS SETTING OR WHEN DISPLAY LIGHTS HAVE BEEN ON FOR LONGER THEN 8 SECONDS. THE DASH LIGHTS AND STEREO LIGHTS ARE TOO BRIGHT TO DRIVE AT NIGHT. HAVE TO STOP CAR, TURN OFF CAR ALONG WITH TURNING OFF ALL LIGHT SWITCHES. HAVE TO WAIT FOR AT LEAST A MINUTE THEN CAN START THE CAR AND ADJUST THE BRIGHTNESS BEFORE HAS BEEN ON FOR 8 SECONDS. WHEN ON INTERSTATE THIS IS NOT POSSIBLE TO DO. NEED TO BE ABLE TO DISPLAY DASH AND SHOULD WORK AUTOMATICALLY. DOESN'T MATTER WHETHER PARKED OR MOVING. LIGHTS WILL NOT WORK ON THE AUTOMATIC SETTING. OTHERS HAVE COMPLAINED. PLEASE SEE THIS YOUTUBE.COM VIDEO BECAUSE OUR ISSUE IS THE SAME. HTTPS://WWW.YOUTUBE.COM/WATCH?V=6AJAAEMP7W8
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052395December 4, 2017
EXTERIOR LIGHTING
SPEEDOMETER LIGHT AND THE CENTER DASH (GPS, RADIO, UCONNECT) SCREEN ILLUMINATION CAN NOT BE DIMMED AT NIGHT USING THE ROTARY KNOB (WHEEL) LOCATED ON THE LEFT SIDE OF THE DASH. THE ILLUMINATON COMING FROM THESE SCREENS IS INCREDIBLY BRIGHT, ESPECIALLY WHEN TRAVELING ON RURAL ROADS WHERE DEER, FERREL HOGS AND OTHER WILD ANIMALS RUN INTO THE ROADWAY. I CAN NOT SEE THESE OBSTACLES AND BELIEVE THIS IS A SEVERE SAFETY HAZARD FOR ANY DRIVER WHO TRAVELS ON NON-ILLUMINATED ROADS. THE LIGHT FROM MY SPEEDOMETER CAN NOT BE DIALED DOWN WHEN THE VEHICLE IS SITTING IDLE, OR IN DRIVE AND WHEN PARKED OR IN MOTION. IT HAS NEVER WORKED PROPERLY AND THE DEALERSHIP IS NOT ABLE TO DETERMINE WHAT THE PROBLEM IS. THEY ARE CLUELESS AND SINCE THE DEALERSHIP OPEN AFTER 5 PM TO OBSERVE THIS PROBLEM DURING HOURS OF DARKNESS. NUMEROUS OTHER JEEP COMPASS OWNERS 2017 AND 2018 MODEL YEARS, HAVE COMPLAINED OF THIS SAME PROBLEM. DEER ARE THE SAME COLOR AND CONTRAST OF GRAY ASPHALT AND THEY ARE NEARLY IMPOSSIBLE TO SEE AT NIGHT, DUE TO THE OVERWHELMING ILLUMINATION FROM THE CENTER DISPLAY AND SPEEDOMETER BRIGHTNESS. THIS PROBLEM HAS BEEN OCCURRING SINCE MY PURCHASE 3 MONTHS AGO AND CONTINUES TO THIS EVENING. I PLAN ON UPLOADING A VIDEO TO YOUTUBE SOON. I AM RETIRED FROM FILM AND TELEVISION AND TAUGHT THIS SUBJECT AT A PRIVATE UNIVERSITY HERE IN TEXAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052037December 3, 2017
EXTERIOR LIGHTING
INSTRUMENT GAUGE CLUSTER LIGHTS DO NOT DIM WITH DIMMER DIAL. DASH LIGHTS ARE BRIGHT ENOUGH TO TURN THE WINDSHIELD INTO A MIRROR AT NIGHT (SEE INSIDER VEHICLE BETTER THAN OUTSIDE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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