Jeep Compass Complaints

4,014 consumer complaints on file.

#11076647March 7, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE DRIVING VARIOUS SPEEDS, THE FRONT DRIVER'S SIDE TIRE MADE A LOUD GRINDING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE CONTACT PULLED THE VEHICLE OVER AND HAD IT TOWED TO WESTBORN CHRYSLER DODGE JEEP RAM (23300 MICHIGAN AVE, DEARBORN, MI 48124, (877) 295-7806). THE CONTACT WAS ADVISED THAT THERE WERE NO RECALLS ON THE VEHICLE AND THERE WAS A DEALER BULLETIN FOR THE SWAY BAR AND THE CROSSPINS, WHICH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076772March 7, 2018
POWER TRAIN
WHILE DRIVING BETWEEN 30-50MPH IN INCLEMENT WEATHER THE 4 WHEEL DRIVE SYSTEM ATTEMPTS TO ENGAGE THE REAR AXLE FOR ADDITIONAL TRACTION. WHEN THIS OCCURS THERE IS A INTERMITTENT BANGING NOISE THAT EMITS FROM THE BOTTOM OF THE VEHICLE AND A BAD VIBRATION THROUGHOUT THE VEHICLE. THE DEALER DIAGNOSED THIS AS A "OVER MODULATION" OF THE REAR AXLE WHICH CAUSES A BINDING OF THE DRIVESHAFT. THE SOUND WAS EXPLAINED AS THE DRIVESHAFT IS FLEXING IN THE CARRIER BEARING AND STRIKING THE EXHAUST WHEN THIS BINDING OCCURS WHICH HAS CAUSED MARKS TO APPEAR ON THE EXHAUST AND DRIVE SHAFT.. ACCORDING TO THE DEALER THIS WAS A 4 WHEEL DRIVE MODULE ISSUE AND THERE WAS NO KNOWN TIME WHEN A REPAIR WOULD BE AVAILABLE HOWEVER THE VEHICLE WAS SAFE TO DRIVE. 3 DAYS AFTER THE DIAGNOSES WHICH WAS THE SECOND TRIP TO THE DEALER FOR THE ISSUE THE REAR WHEELS LOCKED UP WHILE DRIVING CAUSING THE VEHICLE TO SKID OUT OF CONTROL. THIS OCCURRED WHILE GOING AROUND A TURN AT APPROXIMATELY 40MPH ON A WET 2 LANE HIGHWAY WITH NEITHER THE BRAKE OR ACCELERATOR APPLIED AT THE TIME. I FEAR THAT THE ISSUE CAUSES A SAFETY HAZARD TO ANYONE DRIVING THE VEHICLE WITH THE POTENTIAL FOR THE REAR WHEELS TO LOCK UP AT ANY TIME. THE DEALER HAS REPORTED TO ME THAT A SECOND VEHICLE OF THE SAME MAKE AND MODEL HAS HAD THE SAME ISSUE DAYS AFTER MINE OCCURRED. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076777March 7, 2018
AIR BAGS
TAKATA RECALL. I RECEIVED A NOTICE IN THE MAIL ABOUT THE RECALL, THIS WAS BACK IN DECEMBER 2017. I'VE CALLED THE FCA AND THEY REDIRECTED ME TO MY DEALERSHIP, BUT NEITHER HAVE CALLED BACK OR NOTIFIED ME ABOUT SCHEDULING AN APPOINTMENT TO CORRECT THIS ISSUE. I CALLED A FEW TIMES AND I'M ALWAYS TOLD THE PARTS ARE NOT AVAILABLE, HOWEVER I PURCHASED THIS VEHICLE IN NOVEMBER 2017. I HAVE BEEN UNABLE TO USE THE PASSENGER SEAT FOR ALL THIS TIME AND IT IS A HUGE INCONVENIENCE AND IT IS VERY IRRITATING THAT THIS HAS NOT BEEN RESOLVED. I DO NOT FEEL SAFE USING MY CAR KNOWING THERE IS A RECALL ON THE AIRBAG. THE DEALERSHIP IS NAPLETON'S NORTHWESTERN CHRYSLER JEEP DODGE RAM IN CHICAGO. I AM TOLD THAT IS THE ONLY PLACE I CAN GO TO GET THIS RESOLVED. YET NO CALL BACK!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076047March 3, 2018
SUSPENSION
TAKATA RECALL. I HAVE A 2008 JEEP COMPASS, PURCHASED VEHICLE AT THE END OF AUGUST 2017. I WAS JUST FORM ABOUT A MONTH AGO THAT MY SUB FRAME WAS ROTTED OUT AND HAD A WARRANTY ON IT FROM MY LOCAL MECHANIC. I HAVE THEN CONTACT SEVERAL JEEP DEALERSHIPS ABOUT THIS RECALL, HAVE CONTINUED TO TELL ME THAT THIS RECALL HAS EXPIRED AND THAT I WILL NOT BE ABLE TO GET MY JEEP FIXED. I WAS NEVER INFORMED BY PHONE CALL EMAIL OR ANYTHING BY MAIL ABOUT THIS RECALL OR I WOULD HAVE TAKEN THE OPPORTUNITY TO GET THIS PROBLEM SOLVED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075785March 2, 2018
UNKNOWN OR OTHER
THE UCONNECT 8.4 RADIO/HEAD UNIT WILL DISPLAY WEATHER ALERT POPUPS WHILE DRIVING, RESULTING IN DISTRACTION DUE TO BOTH THE AUDIO AND VISUAL ALERT AND REQUIRING PHYSICAL INTERACTION WITH THE TOUCH SCREEN DEVICE. THERE IS NO WAY TO DISABLE THE ALERTS, EVEN AFTER UNSUBSCRIBING FROM THE "FEATURE." JUST AS SCROLLING AND SETTINGS MENUS ARE DISABLED WHILE IN MOTION FOR SAFETY, THERE SHOULD BE NO POPUPS AND REQUIRED INTERACTION WHILE IN MOTION. ATTACHED PHOTO IS FROM LAST SUMMER, BUT ISSUE IS ONGOING ANYTIME ANY NATIONAL WEATHER SERVICE ALERT IS ACTIVE WITHIN A ~400 MILE RADIUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075214February 27, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME AND ALIGNMENT NEEDED TO BE REPAIRED. THE MECHANIC REFUSED TO SERVICE THE VEHICLE BECAUSE THE FRAME WAS BADLY RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE MANUFACTURER INFORMED THE CONTACT THAT AN INSPECTOR WOULD BE SENT OUT. THE CONTACT CALLED RYAN AUTO MALL (CHRYSLER DODGE JEEP RAM) AT (763) 682-2424 (1000 HIGHWAY 55 EAST, BUFFALO, MN 55313) WHERE AN APPOINTMENT WAS SCHEDULED FOR AN INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11075063February 26, 2018
SUSPENSION
TOOK VEHICLE TO BE SAFETY INSPECTED, AND IT FAILED BECAUSE THE REAR SUBFRAME OR CROSSMEMBER WAS ROTTED OUT..... THIS IS A PROBLEM KNOWN TO JEEP .... BUT THEY SAID THIS VEHICLE WAS NOT COVERED BY THE WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074977February 26, 2018
ELECTRICAL SYSTEM
I WAS DRIVING THE CAR AT ABOUT 25 MPH AND AS I CAME TO A STOP THE CHECK ENGINE LIGHT CAME ON. I TRIED TO CONTINUE DRIVING BUT IT WOULDN'T DRIVE AS I PRESSED ON THE ACCELERATOR.THE PRND ALL HAD A SQUARE AROUND THEM. THE MECHANIC WAS ABLE TO FIX THE PROBLEM BY MAKING SURE ALL CABLES WERE CLEAR FROM DUST, DEBRIS OR NOT CONNECTED PROPERLY. THAT SEEMED TO WORK THE FIRST TIME. AFTER 5 DAYS OF DRIVING THE CAR IT HAPPENED AGAIN. AS I MERGED INTO THE EXPRESSWAY THE CAR SUDDENLY LOST ACCELERATION. CHECK ENGINE LIGHT, SLIP INDICATOR, TEMPERATURE WARNING LIGHT ALL CAME ON, AND PRND ALL HAD A SQUARE AROUND THEM. THE CAR WOULDN'T RUN PROPERLY, AS IF IT WAS STUCK IN FIRST GEAR. IT WOULDN'T DRIVE PAST 15MPH. TOOK IT TO THE MECHANIC AND 7 WIRES WERE BURNED OUT. I BELIEVE THE WIRES THAT GO TO THE TRANSMISSION. HE EXPLAINED TO ME THAT THE WIRES WERE OVER A SHARP EDGE ON THE BODY AND WHEN THE CAR MOVED THE WIRES WOULD RUB AGAINST THE SHARP EDGE BECAUSE THERE WAS NOTHING PROTECTING THE WIRES FROM THE BODY. HE ALSO SAID THERE WAS A SPARK MARK ON THE BODY OF THE CAR AND THAT WAS DUE TO THE SHORT CIRCUIT THE WIRES CAUSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074720February 25, 2018
UNKNOWN OR OTHER
ATTACHED PLEASE FIND MY WORK ORDERS AND THE NUMBER OF TIMES I HAVE CALLED TOW TRUCKS. SINCE DECEMBER 31, 2017, I HAVE BEEN DEALING WITH CONTINUOUS STARTING ISSUES WITH MY 2017 JEEP COMPASS, I HAVE CALLED (5) TOW TRUCKS SO FAR, THE DEALERSHIP CLAIMS SINCE THEY CANNOT DUPLICATE THE ISSUE AT THE DEALERSHIP, THEY CANNOT FIND ANYTHING WRONG WITH MY VEHICLE AND CONTINUE TO RETURN MY CAR KEYS BACK TO ME. MY ONLY SOLUTION FOR NOW IS TO CONTINUE CALL TOW TRUCKS, MY VEHICLE IS STILL UNDER WARRANTY, I HAVE MAILED, RECORDED AND PROVEN EVIDENCE OF MY STARTING ISSUES, NOW IT IS ALMOST MARCH AND MY 2017 JEEP COMPASS STILL HAS STARTING ISSUES. TWO OUT OF THE SIX TOW TRUCK WORKERS INFORMED ME THAT THEY HAVE TOWED NEW JEEP COMPASS'S AND THE REASON FOR THE TOWING IS DUE TO STARTING ISSUES. I WOULD LIKE TO REQUEST AN INVESTIGATION TO SEE IF THERE IS ANY RECALLS NEEDED FOR THIS PARTICULAR ISSUE. I HAVE LOST COUNT ON HOW MANY TIMES I HAVE CALLED FCA, SPOKEN TO MANAGERS, SERVICE MANAGERS AND NOW THE DISTRICT MANAGER AND I HAVE GONE NOWHERE. MY FIRST ROADSIDE ASSISTANCE WAS ON JANUARY 1, 2018, THEY TRIED TO JUMPSTART THE BATTERY NO SUCCESS, I WAITED UNTIL JANUARY 2, 2018 TO CALL A TOW TRUCK TO TOW MY VEHICLE TO THE DEALERSHIP SINCE IT WAS A HOLIDAY, TOOK 4 HOURS FOR THEM TO ARRIVE. SINCE FEBRUARY 18, 2018, MY 2017 JEEP COMPASS IS STILL AT THE DEALERSHIP "UNREPAIRED" THEY PLAN ON RETURNING ME MY VEHICLE THIS WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074470February 23, 2018
FUEL/PROPULSION SYSTEM
FUEL SYSTEM RELAY: THE FUEL SYSTEM RELAY WITHIN THE TIPM BECAME CORRODED AND THE CAR WILL NO LONGER START. HAD TO GET IT TOWED TO THE DEALER AND FACING A $500 REPAIR CHARGE NOW FOR SOMETHING COMPLETELY IRRELEVANT TO USE. THIS IS THE EXACT SAME ISSUE SEVERAL OTHER COMPASS DRIVERS ARE FACING. CHRYSLER DID NOT INCLUDE THIS VEHICLE IN THEIR RECALL FOR THE SAME ISSUE (ONLY CHEROKEE'S AND DODGE DURANGO'S WERE INCLUDED).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074486February 23, 2018
ENGINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR BRAKE REPAIR SERVICE, THE MECHANIC NOTICED THAT THE ENGINE CRADLE WAS COMPLETELY RUSTED AND CORRODED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE WARRANTY WAS EXPIRED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074504February 23, 2018
UNKNOWN OR OTHER
THIS VEHICLE SLIPS OUT GEAR EASILY WHILE IN MOTION. THE GEAR SHIFT CAN KNOCKED OUT OF DRIVE AND THIS IS DANGEROUS BECAUSE YOU THEN HAVE TO FIND A SPOT TO STOP AND PUT THE CAR BACK INTO DRIVE. THIS HAS HAPPENED ON THE STREET . THIS HAS HAPPENED SEVERAL TIMES (DAUGHTER ACCIDENTALLY HIT IT WITH HER KNEE, PURSE STRAP FELL OVER THE SHIFT, BAG PULLED IT OUT OF DRIVE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074226February 22, 2018
POWER TRAIN
IT IS DEALING WITJ THE TRASMISSION TEMPERATURE. DRIVING WITH OR WITHOUT THE AIR CONDITIONING ON FOR A PERIOD OF TIME OF A SPEED OF 60. THE LIGHT COMES ON THE CAR BEGINS TO MAKE A WHINING NOISE AND THE CAR BEGINS TO LOSE SPEED OR POWER. I THAN HAVE TO CUT ON THE HEATER AT A HIGH TEMPERATURE TO HELP WITH CIRCULATION TO THE AREA. I HAVE TO PULL OVER CUT VEHICLE OFF. FOR 5 OR MORE MINUTES THAM CONTINUE ON UNTIL IT STARTS OVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074310February 22, 2018
UNKNOWN OR OTHER
I HAVE BEEN EXPERIENCING STARTING ISSUES WITH MY 2017 JEEP COMPASS SINCE DECEMBER 2017, IT IS NOW ALMOST MARCH 2018. I HAVE CALLED SO FAR 5 TOW TRUCKS AND EACH VISIT AT THE DEALERSHIP THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE. I HAVE PLEADED WITH THEM REGARDING MY SAFETY CONCERNS, BUT PURSUANT TO THEIR "POLICY" THEY RETURN ME MY CAR KEYS BACK. THEY WANT ME TO CONTINUE CALLING TOW TRUCKS UNTIL THEY CAN FIGURE OUT WHAT IS WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073929February 20, 2018
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
I JUST LEASED A BRAND NEW JEEP COMPASS. AT ABOUT 178 MILES, I FILLED UP MY GAS TANK FOR THE FIRST TIME. AFTER LEAVING THE GAS STATION, MY CAR STALLED ABOUT .2 MILES DOWN THE ROAD WHILE GOING ABOUT 10MPH. THE MESSAGE ON THE DASH STATES TO SHIFT INTO PARK AND THEN INTO THE DESIRED GEAR, BUT THE ENGINE WOULD NOT TURN OVER.FROM THERE, THE ENGINE WOULD START AND I COULD DRIVE, BUT ONLY FOR A FEW SECONDS BEFORE THE ENGINE SHUT DOWN AGAIN AND THE STEERING WHEEL LOCKED. THE DEALERSHIP STATED THAT THERE IS AN ISSUE WITH THE SENSOR IN THE PASSENGER SIDE DOOR CAUSING THE ISSUE, BUT I HAD NO PROBLEMS UNTIL I FILLED UP MY GAS TANK. I FEAR THIS WILL HAPPEN AGAIN WHILE DRIVING ON THE HIGHWAY, OR ON A BUSY ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073506February 18, 2018
FUEL/PROPULSION SYSTEM
WHEN I FILL UP THE GAS TANK ON MY 2007 JEEP COMPASS IT STALLS SEVERAL TIMES OVER THE NEXT FEW MILES. I'VE READ THE BLOGS ON THE WEB AND IT APPEARS TO BE A FAILURE OF THE FUEL TANK ROLLOVER VAVLE. THE ONLY FIX APPARENTLY IS TO REPLACE THE GAS TANK AT A COST OF APPROXIMATELY $1,2000. I JUST BOUGHT THIS CAR FOR MY 16 YEAR OLD DAUGHTER AND IT HAS STOPPED ON HER IN TRAFFIC TWICE AFTER FILLING UP THE TANK. LUCKILY SHE ESCAPED BEING HIT BY AN ONCOMING CAR. THIS IS SO WRONG! THIS IS A DEFECT AND A RECALL NEEDS TO BE ESTABLISHED TO FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073104February 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE STALLS OR WILL NOT ACCELERATE, ENGINE RUNS ROUGH, AFTER FILLING UP TANK WITH GASOLINE. PROBLEM GOES AWAY AFTER SEVERAL MINUTES OF DRIVING. CREATES A DANGEROUS AND SAFETY ISSUE. HAPPENS AT EVERY TIME FUEL TANK IS FILLED. THERE SEEMS TO BE MANY SIMILAR COMPLAINTS ON THIS SAME ISSUE. NHTSA SHOULD INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073141February 15, 2018
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2010 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE CONTACT CALLED LARRY H. MILLER CHRYSLER JEEP DODGE RAM ALBUQUERQUE (8528 LOMAS BLVD NE, ALBUQUERQUE, NM 87710, 505-404-0108). THE DEALER STATED THAT THEY WERE UNABLE TO PROVIDE A TIMEFRAME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072276February 12, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I JUST GOT GAS AND WAS ABOUT TO PULL INTO TRAFFIC WHEN OUT OF THE BLUE MY ENGINE JUST STOPPED RUNNING. THE RADIO AND LIGHTS WERE STILL WORKING BUT WHEN I PUT MY FOOT ON THE GAS PEDAL I NEVER MOVED. I HAD TO RESTART THE ENGINE JUST TO GET GOING AGAIN. THERE WAS NOT EVEN ANY WARNING LIGHTS ON THE DASHBOARD AND STILL AREN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072120February 10, 2018
AIR BAGS
DRIVER SIDE IMPACT. SIDE AIRBAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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