Jeep Compass Complaints

4,014 consumer complaints on file.

#11239837July 28, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY VEHICLE WAS BEING DRIVEN DOWN A HIGHWAY AND WAS PULLED OVER IN THE EARLY MORNING BY A STATE TROOPER. THE OFFICER CAME UP TO THE VEHICLE AND STATED THAT THERE WAS NO TAIL LIGHTS. WE WERE GIVING A WARNING AND WAS TOLD TO GET IT FIXED AND WE WERE ON OUR WAY AGAIN. SINCE THEN STILL HAVEN'T COME UP WITH A SOLUTION TO FIX IT. ALL OTHER LIGHTS LIKE HEAD LIGHTS, REVERSE LIGHTS, TURN SIGNALS, BRAKES LIGHTS AND BRIGHT LIGHTS ALL WORK JUST NOT THE TAIL LIGHTS. I BELIEVE THAT IT IS SOMETHING WITH THE TIPM BECAUSE I RAN A DIAGNOSTIC ON IT AND WAS GIVEN A CODE WHICH ALSO STATED THE TIPM READING IS LOW. IT HAS NOT BEEN REPAIRED YET DUE TO HOW MUCH IT COASTS TO GET IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235257July 27, 2019
UNKNOWN OR OTHER
CAR SHAKES AT HIGH RATE OF SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234683July 25, 2019
ENGINE
WE BOUGHT THE JEEP NEW WITH 8600 MILES ON IT. 4000 MILES AFTER OUR FIRST OIL CHANGE AT THE DEALER, THE ENGINE OIL LIGHT CAME ON WHILE TURNING A CORNER. I CHECKED THE OIL LEVEL TO WHICH I NEEDED TO ADD THREE QUARTS TO BRING IT BACK TO NORMAL. WE HAVE 20,000 MILES ON OUR CAR. THIS SEEMS TO BE A LOT OF OIL. THERE ARE NO OIL SPOTS OR DRIPS UNDER OUR CAR AND NO SMOKE IS COMING OUT FROM THE MUFFLER. ENGINE BAY IS CLEAN. I SEARCHED ONLINE AND FOUND MANY OTHER NEW JEEP OWNERS WITH THE SAME COMPLAINT. IS ANYTHING BEING DONE ABOUT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234927July 25, 2019
WHEELS
AFTER HAVING MY JEEP FOR LESS THAN 7,000 MILES, I NOTICED THAT MY FRONT TWO TIRES WERE COMPLETELY BALD ON THE INSIDES. BROUGHT IT TO MULTIPLE SHOPS AND THE DEALERSHIP WHERE I GOT IT, I WAS TOLD I NEEDED TO ROTATE MY TIRES MORE AND THAT NEW CARS GET POOR QUALITY TIRES PUT ON THEM. I WAS ALSO TOLD TO MONITOR MY INFLATION AND IT HAS BEEN KEPT PERFECTLY. I HAVE ROTATED MY TIRES AT AROUND 8,000 MILES AND AM CURRENTLY AT 12,000 AND I CAN ALREADY NOTICE THE SAME WEAR PATTERN ON MY TIRES. NOBODY CAN FIND ANYTHING WRONG WITH MY CAR (ALIGNMENT, TIRE PRESSURE, SUSPENSION, EVERYTHING IS RIGHT) OR AN EXPLANATION OF WHY THIS IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234648July 24, 2019
POWER TRAIN
TRAVELING AT 70 MPH, THE TRANSMISSION OVER HEATING LIGHT CAME ON. THE JEEP LOST ALL POWER. AFTER ABOUT 30 MINUTES THE LIGHT WENT OFF. WE PULLED TO SAFE LOCATION. JEEP STILL DIDN'T HAVE MUCH POWER. TRANSMISSION SOUNDED AWFUL. JEEP WAS TAKEN HOME ON A FLATBED. NOW I AM BEING TOLD BECAUSE IT HAS 101340 MILES THE WARRANTY IS OVER. DEALERSHIP IS SAYING BECAUSE THE CODE LIGHT IS OFF THEY CAN'T DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234673July 24, 2019
POWER TRAIN, SUSPENSION, WHEELS
THIS JEEP COMPASS WAS PURCHASED FOR OUR COLLEGE AGE DAUGHTER IN MARCH 2019, TODAY WHILE DRIVING, HER REAR DRIVER SIDE WHEEL MADE A LOUD NOISE THEN FELT LIKE IT 'DROPPED' AND UPON GETTING STOPPED, SHE DIDN'T WRECK THANK GOD, AS SHE WAS PULLING INTO OUR DRIVE. UPON INSPECTION IT WAS DISCOVERED THAT HER REAR CROSSMEMBER HAD RUSTED INTO. I SEARCHED AND FOUND THAT THERE HAD AT ONE TIME BEEN A RECALL ON THIS PARTICULAR PART DUE TO EXCESSIVE RUST FROM THE SALT BELT STATES. WE ARE IN KY BUT WHEN WE PURCHASED THE VEHICLE IT WAS TITLED IN MICHIGAN, WHICH IS MOST DEFINITELY IN THAT SALT BELT. I AM NOT SURE WHY THIS RECALL WAS NOT COMPLETED BY THE FORMER OWNER BUT I BELIEVE IT SHOULD BE CORRECTED NO MATTER THE AGE OF THE VEHICLE. THIS COULD HAVE CAUSED MY DAUGHTER TO BE IN A VERY SERIOUS ACCIDENT. WE HAD NO INFORMATION ABOUT ANY RECALL THAT HAD PREVIOUSLY BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233740July 22, 2019
STRUCTURE:BODY, ENGINE, EXTERIOR LIGHTING
PARKED 2019 JEEP COMPASS IN NORMAL PARKING LOT WENT INSIDE FOR A FEW HOURS THEN HEARD POPPING NOISES FROM PARKING LOT. RAN OUTSIDE TO SEE ENGINE CAUGHT ON FIRE AND BURST INTO FLAMES VIA THE ENGINE COMPARTMENT DAMAGING THE ENTIRE FRONT HALF OF THE VEHICLE. AFTER FLAMES PUT OUT, THERE WAS A LARGE HOLE IN THE HOOD OF THE CAR GOING DOWN INTO THE ENGINE THAT DAMAGED THE WINDSHIELD, BUMPER, ENGINE, LIGHT, TIRES AND DOORS. OTHER CARS AROUND MINE WERE DAMAGED AS WELL AS THE FIRE SPREAD. WAS PARKED AT HOTEL PARKING LOT FOR A FEW HOURS BEFORE CAUGHT ON FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11233834July 22, 2019
ENGINE
I WAS DRIVING TO WORK ONE MORNING AND MADE IT ABOUT 1 MILE FROM HOME BEFORE MY CAR TURNED OFF AND THE EMERGENCY BRAKE ENGAGED. I HAD OWNED MY VEHICLE FOR ABOUT 4 MONTHS AT THIS POINT, AND THE ENGINE OIL PRESSURE LIGHT ENGAGED. I HAD AROUND 3,000 MILES AT THIS POINT. I STARTED MY VEHICLE AND MADE IT ANOTHER 1/2 MILE BEFORE THE CAR TURNED OFF AND BRAKE ENGAGED AGAIN. STARTED THE CAR AND MADE IT THE 10 MILES THAT I HAVE TO DRIVE TO WORK. THE SAME THING HAPPENED FOR THE NEXT 3 DAYS. LUCKILY I WAS NOT ON A HIGHWAY; THIS COULD HAVE BEEN VERY DANGEROUS! AFTER THE 3RD DAY OF THIS HAPPENING, I WENT ONLINE TO RESEARCH. APPARENTLY THE NEWER JEEP ENGINE DRINKS OIL. AT THAT POINT, MY HUSBAND HAD TO ADD 3 QUARTS OF OIL! AFTER ONLY 3,000 MILES! I CALLED CHRYSLER THE NEXT DAY AND THEY TOLD ME TO DO AN OIL CONSUMPTION TEST. WHEN I TALKED TO THE SERVICE AREA AT THE JEEP DEALERSHIP THEY TOLD ME THAT 95% OF THE VEHICLES ON THEIR LOT HAVE THIS PARTICULAR ENGINE THAT DRINKS OIL. I ASKED IF THERE WAS GOING TO BE A RECALL AND THEY SAID THEY HADN'T HEARD THAT. I ASKED THE WOMAN WHO IS MANAGING MY CLAIM AT CHRYSLER IF THEY CAN PUT THE OLD MOTOR IN MY VEHICLE, BUT SHE SAID I NEED TO GO THROUGH THE CONSUMPTION TEST BEFORE DETERMINING ANY SOLUTIONS. FROM WHAT I"VE BEEN READING, JEEP SEEMS TO BE DOING NOTHING ABOUT THIS. OTHER JEEP COMPASS DRIVERS DESCRIBE THEIR NEAR ACCIDENTS BECAUSE THEIR VEHICLE STOPPED ON A HIGHWAY. I FEEL THAT THIS ISSUE CAUSES A HUGE SAFETY RISK. NO ONE AT THE DEALERSHIP WHERE I BOUGHT MY VEHICLE MENTIONED THIS ISSUE; I WOULD NOT HAVE PURCHASED THE VEHICLE IF I KNEW THAT IT LITERALLY SHUTS DOWN. I MENTIONED IT TO MY SALESMAN AND HE SAID HE WAS UNAWARE. I FOUND IT HARD TO BELIEVE THAT JEEP IS NOT RECOGNIZING THIS ISSUE. *DT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233694July 21, 2019
ENGINE
WHILE DRIVING APPROXIMATELY 15 (FIFTEEN) MILES ON A CITY STREET, I NOTICED MY CAR HAD CONSUMED 1/3 OF A FULL FUEL TANK. ENGINE WILL BEGIN TO STALL OUT IF SPEED IS 25MPH OR UNDER CAUSING AN ABRUPT AND NOTICEABLE DECREASE IN SPEED RESULTING IN PEOPLE HAVING TO SWERVE TO AVOID HITTING ME. CHANGE OIL LIGHT CONSTANTLY FLASHES ACROSS THE ODOMETER AND WILL NOT RESET NO MATTER WHAT I DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233618July 20, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
EVERY TIME I AM DRIVING MY CAR MY CAR WILL DO WHAT I CALL A "SPAZ OUT" MOMENT. THE DASH WARNING LIGHTS ALL COME ON AND A LOUD DING BEGINS. MY CAR DASH LIGHTS UP LIKE A CHRISTMAS TREE AND EACH NOTICE POPS UP: TRANSMISSION NEEDS SERVICE, 4 WHEEL DRIVE NEEDS SERVICED. TRACTION SYSTEM NEEDS SERVICE, EMERGENCY BREAK NEEDS SERVICE. THEN THEY ALL GO OFF THE CHECK ENGINE LIGHT REMAINS ON. I AM VERY WORRY FOR MY SAFETY AND OTHER IF THIS VEHICLE LOCKS THE WHEELS WHILE DRIVING ON THE HIGH WAY. MOST MY DRIVING IS ON THE HIGH WAY AT THE SPEED OF 70MPHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233329July 19, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT THE "CIRCUIT LOW" WARNING INDICATOR FLASHED PERTAINING TO THE TORQUE CONVERTER. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND FAILED TO CHANGE OVER FROM PARK INTO DRIVE SEVERAL TIMES. IT WAS DIAGNOSED BY AN INDEPENDENT MECHANIC THAT THE TRANSMISSION NEEDED TO BE REBUILT. CLINTON AUTO GROUP (2850 VALLEY WEST DRIVE, STE A, CLINTON, IA 52732, (888) 373-1135) WAS CONTACTED AND WAS UNABLE TO SCHEDULE AN APPOINTMENT UNTIL JULY 30, 2019. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,416.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233474July 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232968July 18, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I STOPPED AT THE STOP LIGHT AND THE ENGINE SHUT OFF WITH THE NORMAL FUNCTION OF AUTO START/STOP BUT WHEN I TOOK FOOT OF THE BRAKE THE CAR STALLED OUT IN THE MIDDLE OF THE ROAD. AFTER WHICH THERE WAS LOSS OF POWER STEERING AND THE PARKING BRAKE WOULD STAY ENGAGED. THE LOSS OF POWER STEERING MADE IT REALLY DIFFICULT TO STEER THE VEHICLE OFF THE ROAD TO SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233102July 18, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP COMPASS. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL FAILURE AND THE VEHICLE STALLED SEVERAL TIMES. IN ADDITION, THERE WAS A LOSS OF ENGINE POWER AND THE GEAR INDEPENDENTLY SHIFTED INTO NEUTRAL WHILE THE VEHICLE WAS IN OPERATION. THE CONTACT STATED THAT VARIOUS UNKNOWN WARNING INDICATORS FLICKERED AND FLASHED DURING THE FAILURE. ANTWERPEN CHRYSLER JEEP (6440 BALTIMORE NATIONAL PIKE, BALTIMORE, MD 21228, (410) 788-2973) WAS NOTIFIED OF THE FAILURE. THE FAILURE RECURRED AND THE BATTERY WAS REPLACED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 17V301000 (POWER TRAIN); HOWEVER, THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233198July 18, 2019
ELECTRICAL SYSTEM
EVERY 25-30 ENGINE STARTS THE CLIMATE CONTROL SYSTEM RESETS ITSELF AND ALTHOUGH THE VEHICLE SAYS THE AIR IS ON IT BLOWS HOT AIR FOR APPROXIMATELY 30 MINUTES OR UNTIL YOU REACH A MINIMUM SPEED OF 60 MPH BEFORE THE VEHICLE KICKS OVER TO AIR. WHILE THE HEAT BLOWS (WITH AC BUTTON LIT UP) OTHER CLIMATE CONTROLS CANNOT BE USED SUCH AS DEFROST. IN ADDITION TO THIS ISSUE, OTHER ELECTRICAL ISSUES HAVE BEEN RECOGNIZED SUCH AS THE DASH SCREEN SHUTTING DOWN OR RESTARTING WHILE DRIVING AND BACK UP CAM GOING BLACK OR FREEZING. SPOKE WITH JEEP CUSTOMER SERVICE TODAY WHO SAYS THE CLIMATE CONTROL MALFUNCTION IS A KNOWN ISSUE TO THEM BUT THERE IS NO FIX AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232701July 17, 2019
POWER TRAIN
VEHICLE IS SHIFTING ERRATICALLY, IT IS A INTERMITTENT PROBLEM. WHEN FIRST BOUGHT VEHICLE DEALER TOLD ME THAT IS JUST THE WAY THAT TRANSMISSION IS. IT IS HAPPENING MORE FREQUENTLY NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232267July 16, 2019
ELECTRONIC STABILITY CONTROL (ESC)
ELECTRONIC STABILITY CONTROL PROBLEMS WITH MY 2013 JEEP COMPASS. 2 TIMES ALREADY(ONE ON THE HIGHWAY)WHERE I AM DRIVING AND THE LIGHT COMES ON CAUSING MY VEHICLE TO LOSE POWER AND TRAVEL AT A MUCH SLOWER SPEED(MY SPEED DROPS). THIS IS EXTREMELY DANGEROUS. IF THIS IS A RECALL, JEEP, PLEASE LOOK INTO THIS BEFORE THIS DEFECT KILLS SOMEONE. FIRST THERE WAS A DEFECT IN WHICH MY TRANSMISSION NEEDED TO BE REPLACED THE YEAR AFTER I PURCHASED IT. NOW THIS. IF ITS A RECALL, PLEASE REACH OUT TO OWNERS BEFORE SOMEONE LOSES THEIR LIFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232384July 16, 2019
SERVICE BRAKES, ENGINE, STEERING
WHEN FILLING THE GAS TANK ALL THE WAY UP. THE CAR LOCKED UP STEERING WAS UNCONTRALLOBLE BRAKES WERE LOCKING ON AND OFF LIKE JUMPING AND ALMOST HIT AN ONCOMING CAR. CAR SHUTOFF AND WENT TURN BACK ON UNTIL 5 MINUTES IN WAS IN FULL MOTION GOING 55MPH ON A CITY STREET. SCARIEST TIME I'VE EVER BEEN DRIVING. NOW THAT I HAVE RESEARCHED THERE IS NUMEROUS COMPLAINTS OF THE SAME INSTANCE HAPPENING TO OTHERS. HAVING TO DO WITH WHEN THE FUEL TANK IS ALL THE WAY FULL. LITERALLY COULD HAVE DIED. SOMEONE WILL GET BADLY INJURED OR DEATH IF THIS IS NOT CORRECTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11232494July 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
CAR WON'T GO AFTER STOPPING WHEN FOOT IS OFF BREAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232203July 16, 2019
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2016 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO HARR CHRYSLER JEEP DODGE (LOCATED AT 110 GOLD STAR BLVD, WORCESTER, MA 01606, (888) 596-0203) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 49,626. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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