Jeep Compass Complaints

4,014 consumer complaints on file.

#11714920February 2, 2026
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Compass. The contact stated that while operating the vehicle, the infotainment screen began to display a pixilated and distorted image. Due to the failure, the rear-view camera failed to operate while in reverse(R). The failure persisted, and several lines appeared on the infotainment screen before the screen went blank. The vehicle was taken to a dealer, and a diagnostic test was performed. The contact was informed that the radio was defective and needed to be replaced. The manufacturer was notified of the failure on several occasions, and the contact was provided with a case number. The dealer offered to cover half the cost of the repair. The vehicle was not yet repaired. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714975February 2, 2026
ELECTRICAL SYSTEM, AIR BAGS, ENGINE
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714793February 1, 2026
UNKNOWN OR OTHER
The LCD radio screen goes in and out, mostly out. Can't see information projected on infortainment screen hence can't see for back up camera situations. If it does come on fully meaning seeing all the controls, sometimes all the letters and numbers are projecting upside down. If the car is hugely warm enough from long term driving the screen will be normal. I have read some reviews and it seems like this is a jeep problem. This issue has never been with other cars I owned. This poses a safety risk especially because it makes a back up camera issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714454January 30, 2026
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My vehicle is experiencing the same symptoms as Recall 16V907 (S89). Crankshaft shift sensor but the vin was not bringing up the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714498January 30, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Compass. The contact stated that while driving approximately 45 MPH, the vehicle stalled. The contact attempted to restart the vehicle, and the vehicle stalled again. The contact waited for several minutes to let the engine cool down and the vehicle eventually returned to normal operation. The check engine warning light was illuminated. The vehicle was taken to a dealer, and the vehicle stalled. The vehicle was diagnosed and determined that the crankshaft sensor needed to be replaced. The dealer made the contact aware of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 137,757.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714309January 29, 2026
ENGINE
The vehicle is having issues with power loss while driving and issues with starting at times of cold weather where it cranks very hard for extended periods of time without being able to fully start. I took the vehicle to a local shop to be looked at. They did a diagnostic and physical inspection and identified the issues as a catalytic converter and senor issue. When they looked up the vehicle vin number is showed two NHTSA recall Bulletins: 16V907000 and Emissions recall u67. Jeep when I called them to figure out how to address them said that there are no recalls on this vehicle. They wont fix anything. WHY are there recalls on the vehicle listed and they are saying there are "none that need fixed". Did jeep lie when I had it in their shop before and say they fixed them and they were not?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714346January 29, 2026
AIR BAGS
I was in an accident that I hit a guardrail once going 70 mph and then bounced off and hit the guardrail and none of my air bags deployed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11714177January 29, 2026
SEAT BELTS
I am filing this complaint regarding a deceptive business practice at Haddad Dodge Kia involving the falsification of official vehicle service records and the mishandling of safety-critical repairs. 1. Verification of Safety Defect: In December 2025, a technician at this dealership confirmed a failure in my vehicle's occupant restraint system (seat belts). Parts were ordered under warranty specifically to address this safety risk. 2. Failure to Perform and Misrepresentation: On January 27, 2026, I dropped my vehicle off for the scheduled installation of these safety components. The dealership held my vehicle for 48 hours. During this time, Service Advisor Josh Kortkamp falsely stated via text that the vehicle was "disassembled" and the technician was working on it. Upon my arrival to retrieve the vehicle, I discovered it had never been touched, and my dash cam had been unplugged without my consent. 3. Falsification of Legal Documents (Fraud): After I terminated the service for non-performance, the dealership manually entered a status of "Customer Declined Repairs" into the official service record and the Stellantis national database. I have a timestamped Multi-Point Inspection (MPI) PDF showing the work was "Approved" by me. The "Declined" status is a fraudulent fabrication intended to: Mask the shop’s failure to perform authorized work. Shift legal liability for a known safety defect from the dealership/manufacturer to me. Create a false record of owner negligence that jeopardizes my Stellantis/Mopar Warranty standing. Desired Resolution: I request that the Attorney General’s office investigate these deceptive practices. I demand that the dealership be compelled to formally amend my vehicle's national service history to accurately reflect "Shop Non-Performance" rather than a "Customer Decline," and to provide written confirmation that my warranty standing remains intact despite their fraudulent reporting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713897January 28, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2018 Jeep Compass. The contact stated that a month after the vehicle was purchased, the vehicle started to experience several failures. The contact stated that while driving at various speeds, the coolant temperature gauge rose, and the vehicle experienced reduced power or stalled. The check engine warning light and two other unknown warning lights were illuminated. The contact was unable to pull over to the side of the road. The contact stated that the vehicle failed to restart at first attempt on some occasions. The contact stated that the failure had also occurred while at a complete stop at the stoplight. The contact stated that the failure nearly caused other vehicles to crash into the vehicle on several occasions. The vehicle was taken to the dealer, where coolant hoses and tubes were replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714001January 28, 2026
ELECTRICAL SYSTEM
While driving, the 2021 Jeep Compass displays "Coolant Temperature High: Shutting Down" even though the car temperature gauge indicates normal engine temperature. Following the warning notification, the vehicle came to a complete stop. Fortunately, I was not going fast and was able to drift into a parking lot space. After several minutes, the vehicle started again and drove normally. If this was to happen at high speed or on a congested highway, someone could be seriously injured or killed. I have seen on other online forums that this is a somewhat common issue with the Jeep Compass. However, after many different service procedures have been attempted from reports online, it appears that no solution has been determined or suggested by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713725January 27, 2026
ELECTRICAL SYSTEM
My car has the start/stop when it turns off when your idle, well sometimes when you release the brake to go it will hesitate to turn back on and or even not start again at all and you have to fully turn the car off and back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713673January 27, 2026
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The high coolant temperature light cut on and turned my vehicle off while driving. This problem has been reported on older model Jeep compasses. The car never turned back on and I had to get my vehicle towed home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713348January 26, 2026
ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Compass. The contact stated while attempting to start the vehicle, the vehicle failed to respond. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed and determined that the battery needed to be replaced. The contact stated that the failure had occurred approximately four times. The vehicle was repaired for the same failure approximately three times. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713211January 25, 2026
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712993January 23, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving up a hill and coming to a light. Another car was asking the turn at the light. I let off the gas to slow the car down and there was no way I was going to hit the car turning. The Automatic Emergency Braking engaged, slamming on the brakes, causing an abrupt stop in traffic. I was almost hit from behind because this system took over my car and did not allow me the driver to co trol the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712812January 22, 2026
FUEL/PROPULSION SYSTEM
When I attempt to fuel the car, the gas pump immediately shuts off regardless of the gas station or the pump that I am at. The gas also seemed to not want to go into the tank, as I could see some of the gas leaking out around the rim of the tank even though it was empty when I began to fuel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712241January 20, 2026
POWER TRAIN, STEERING, SUSPENSION
Transmission jerks had in the shop three times for the same problem it feels like it's going to throw you through the windshield. It's been in the shop since October 23rd 2025 for several problems and the guy told me it was using oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711899January 19, 2026
UNKNOWN OR OTHER
My2019 Jeep Compass has a software problem with the radio in the dashboard. The screen is sometimes freezing.it is affecting my remote start,the screen turns black,then flashes vertical and horizontal lines.at times it shows octagon shapes ,altering settings,and losing all functionality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711354January 16, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I am submitting this formal complaint to report a serious and dangerous safety defect involving the auxiliary battery system in the 2019 Jeep Compass. Without sufficient warning, my vehicle suddenly lost power and shut down while driving in traffic due to auxiliary battery failure. This failure caused a loss of propulsion and significantly reduced vehicle control, leaving me vulnerable in active traffic with little to no time to safely react or pull over. This situation could easily result in a severe accident, serious injury, or loss of life. What makes this issue especially alarming is that this is not an isolated incident. There are thousands of documented complaints, forum posts, and consumer reports online describing the exact same failure pattern in the 2019 Jeep Compass. Many drivers report sudden stalling, warning lights appearing too late to prevent shutdown, and complete loss of power while driving at speed or in intersections. A vehicle that can unexpectedly stop in traffic due to a known battery system defect presents a catastrophic safety risk. The lack of adequate warning or fail-safe design places drivers, passengers, and surrounding motorists in immediate danger. This is particularly concerning given the widespread nature of the issue and the absence of an effective recall or permanent corrective action. Something must be done before someone is seriously injured or killed. I urge immediate investigation, accountability, and corrective measures- including a recall- before this defect results in a fatal accident. This defect undermines basic vehicle safety expectations and should be treated as a matter of urgency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711304January 15, 2026
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Car starts just fine, I let it warm up, it idles just fine. It is a 6 speed manual, I can reverse out of my driveway and drive 1 block to the stop sign and the car will stall immediately. This has happened more than 10 times in the past month. I have replaced the spark plugs as of yesterday 1/14/2026 and it ran fine all day through busy city and many purposely made stops along my drive and back home. Today 1/15/2026 I went to go to our gas station in town, and the car stalled again at the same stop sign. This time, it would not restart, it shut itself down, and I had to open the drivers door and close it for it tonregister the carvwas shutnoff, and then attempted to restart. No go. We tried the old fashioned push start and pop the clutch and this failed also. I ended up holding the pedal down for it to even sputter. I then waited a minute and retried starting the engine. It sputtered so much I had to give it more gas to keep it running. I made it back to my house and it died turning into the driveway. It will be parked until a solution can be found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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