GMC Sierra Complaints

15,732 consumer complaints on file.

#11310564February 21, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC SIERRA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT OR IN INCLEMENT WEATHER, THE HEADLAMPS LUMINESCENCE WAS NOT ADEQUATE FOR SAFE DRIVING. THE CONTACT STATED THAT THE HEADLAMPS WERE EXTREMELY DIM. THE CONTACT STATED THAT HE PULLED OFF OF THE ROADWAY SEVERAL TIMES DUE TO THE HEADLAMP FAILURE. THE VEHICLE WAS TAKEN TO LONE STAR CHEVROLET (18900 NORTHWEST FREEWAY, HOUSTON, TX 770650, AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS OUTSIDE OF THE 36,000 MILE WARRANTY. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310027February 19, 2020
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
THE FIRST ISSUE IS A BLUETOOTH ISSUE. THE PHONE VOLUME GOES SILENT WHEN I GET IN MY VEHICLE. IF I CONNECT TO CAR PLAY, IT WORKS. I HAVE MISSED IMPORTANT CALLS DUE TO THIS ISSUE. THIS STARTED IN JULY OF 2019 AND ITS NOT FIXED YET. GM SAYS IT APPLE. APPLE SAYS ITS GM I DO NOT CARE JUST FIX IT. SECOND SEE BELOW IMAGES. YOU KNOW THE ISSUE. THIS HAPPENED TO ME 3 TIMES. IT STARTED 12-05-2019. THEN AGAIN 12-26-19 . SERVICED . 1-4-2020 AGAIN. 1-18 20 AGAIN AND TO SHOP UNTIL 1-23-2020. THIS TOOK A LOT OF MY TIME TALKING WITH MY DEALER. I UNDERSTAND I AM ONE OF MANY, BUT I DIDN'T SPEND OVER $66,000 TO BUY, LEASE THIS VEHICLE TO HAVE TO WASTE MY TIME. THIS COST ME TIME, MONEY AND HONESTLY EVERY TIME I START THE TRUCK I WONDER IF IT WILL REAPPEAR. I RECEIVED 2 CALLS FRO REPRESENTATIVES, GIANNA AND MICHELLE. I CALLED BACK 3 TIMES, LEFT VOICEMAIL AND HAVE HEARD NOTHING. AT THIS POINT, I AM REQUESTING FOR GM TO END MY LEASE AND I GIVE YOU THIS TRUCK BACK .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310256February 19, 2020
SERVICE BRAKES
2020 GMC 6.2 L V8 1500 4W SIERRA DENALI. BOUGHT YESTERDAY NEW FROM DEALERSHIP. TODAY, NOT EVEN 120 MILES AND BRAKES MALFUNCTIONED. I STARTED TRUCK WITH GMC APP. GOT IN CAR WITH MY FAMILY AND AS I PULLED OUT OF PARKING STALL PUSHING ON BRAKES MET EXTREME RESISTANCE AND SLUGGISHLY CAME TO A STOP. I PUT TRUCK IN PARK. SHUT OFF AND TURNED BACK ON. BRAKES STILL NOT FUNCTIONING. 'BRAKES' 'ABS' AND ICONS FOR TRACTION CONTROL AND CHECK ENGINE LIGHTS WERE ON. AGAIN ATTEMPTED TO DRIVE. DRIVING 20 MPH WOULD TAKE GREATER THAN 50 YARDS TO STOP, WITH ME, 220# ATHLETIC MALE APPLYING FULL FORCE. WARNING MESSAGE ALSO APPEARED 'BRAKE SYSTEM FAILURE MAX SPEED 62 MPH'. NO IDEA WHERE 62 WAS FORMULATED. ALSO SOME MESSAGE ABOUT TRAILER BRAKES CAME ON TOO. NO TRAILER WAS ATTACHED. I SHUT TRUCK OFF. 30 MINUTES LATER STARTED, CHECK ENGINE LIGHT WAS ONLY LIGHT ON. BRAKES WORKED NORMAL. WAS ABLE TO CAUTIOUSLY GET 3 MILES HOME. THIS IS A POTENTIALLY FATAL FLAW. AGAIN THIS TRUCK IS STRAIGHT OFF THE DEALERS LOT. ONSTAR SENT EMAIL STATING 'ISSUE WITH ANTILOCK BRAKING SYSTEM, TAKE TO DEALERSHIP WITHIN 7 DAYS '. SO BRAKE FAILURE IS A MAJOR ISSUE. BUT ALSO A KNOWN BRAKE ISSUE AND THE COMPUTERS SAY STAY BELOW 62 MPH AND GET SERVICED WITHIN 7 DAYS ARE JUST AS WORRISOME. A BRAKING ISSUE SHOULD INSTRUCT DON'T DRIVE AND HAVE TOWED THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309810February 18, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. THE CONTACT STATED TAHT WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE STARTED TO SHUDDER. NO WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DETERMINED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO YES CHEVROLET LOCATED AT 200 SATURN WAY, HURRICANE, WV, 25526, FOR AN OIL CHANGE A WEEK PRIOR TO THE FAILURE WHERE THE CONTACT WAS INFORMED THAT THERE WERE NO ADDITIONAL ISSUES WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309873February 18, 2020
UNKNOWN OR OTHER
THERE IS A LEAK ON THE TOP RIGHT HAND SIDE OF THE A/C CONDENSER RESULTING IN HOT AIR COMING OUT OF THE VENTS WHEN THE A/C IS ENABLED. AFTER SOME RESEARCH I FOUND THAT THIS IS A COMMON ISSUE AND GM HAS TO TAKE RESPONSIBILITY FOR IT. GM ALREADY ISSUED A TSB FOR THE 2015 - 2017 TAHOES, YUKONS, AND ESCALADES WITH THE SAME ENGINES AND EQUIPMENT AS MY 2015 GMC SIERRA WITH 45000 MI. TSB # 17336 AIR CONDITIONING CONDENSER (COMBI-COOLER) REFRIGERANT LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309954February 18, 2020
SERVICE BRAKES
MULTIPLE WARNINGS POPPED UP ON THE SCREEN TELLING ME "BRAKE SYSTEM FAILURE" "ECU FAILURE" "TRAILER BRAKE FAILURE" AND "MAX SPEED 62 MPH." AFTER THAT THE BRAKES BECOME ALMOST NON-FUNCTIONAL. I HAD TO STAND ON THE PEDAL WITH BOTH FEET AND WAS UNABLE TO SLOW DOWN ENOUGH (45 MPH TRAFFIC) TO HAD TO GO INTO THE E-LANE TO AVOID AN ACCIDENT. TRUCK ALSO GAVE DTC P25A2. I CAN'T STRESS ENOUGH THAT IT WASN'T JUST DEGRADED BRAKING, IT WAS ALMOST NOTHING AT ALL. IT TOOK NEARLY 1/8TH OF A MILE TO GET IT STOPPED ON A MILD DOWNHILL GRADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309995February 18, 2020
POWER TRAIN, UNKNOWN OR OTHER
DASH IS CRACKED IN THE "COMMON PLACE" FOR THESE VEHICLES. CORNER ABOVE THE INSTRUMENT PANEL AND AT THE PASSENGER SIDE AIRBAG, THE TRANSMISSION IS ALSO A ISSUE, THE 3/4 GEAR PACKET HAS WENT OUT AND THE HOUSING INSIDE THE TRANSMISSION IS CRACKED, SO IT WOULD'VE BROKE SOON ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309738February 17, 2020
ELECTRICAL SYSTEM, ENGINE
SMELL OF SMOKE STRONG IN THE CAB AND OUTSIDE HOOD OF TRUCK. ALSO HAVE SEEN SMOKE COMING FROM HOOD OF TRUCK. SMELLS LIKE BURNING ELECTRICAL OR PLASTIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309747February 17, 2020
UNKNOWN OR OTHER
WHEN IS RIDING IT ON THE ROAD IT SHAKE ,ON THE ROAD IS WHEN IT DO IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309350February 15, 2020
ELECTRICAL SYSTEM
5 MINUTES AFTER STARTING MY TRUCK, I WAS DRIVING ON A SIDE ROAD, TO WORK, WITH THE REAR WINDOW DEFROST ON, WHEN I HEARD A HISSING SOUND THEN STARTED TO SMELL SOMETHING BURNING, FROM BEHIND ME. I LOOK IN MY REARVIEW MIRROR AND SAW SMOKE COMING FROM ABOVE/BEHIND THE PASSENGER SEAT. I QUICKLY PULLED OVER, JUMPED OUT AND AS I WAS LOOKING FOR THE SOURCE OF THE SMOKE, I SAW SPARKS JUMP FROM THE REAR WINDOW DEFROST THEN "BANG" LIKE A GUN FIRING: THE REAR DRIVER'S SIDE PASSENGER WINDOW SHATTERED. THE AIR TEMP WAS 3F. I IMMEDIATELY DROVE TO A CHEVY/GMC DEALERSHIP 4 MILES AWAY. THEY TOLD ME TO REPORT TO THE GMC CUSTOMER CARE LINE. NO MENTION OF A RECALL WAS MADE TO ME. THOUGH IT APPEARS THERE IS ONE. IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT, INFRONT OF THE WINDOW, I DO FEEL THIS MAY HAVE CAUSED THEM HARM. ## VIN PASSED ## GMC 2016 ##
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11309419February 15, 2020
UNKNOWN OR OTHER
MY TRUCK HAS HAD THE ODOMETER ROLLED BACK ACORDING TO THE CARFAX REPORT. I BOUGHT THIS TRUCK ABOUT 2 YEARS AGO AND WAS UNAWARE OF THE UNTIL TODAY WHEN I TRIED TO TRADE IT IN AND THE SALESMAN MADE ME AWARE OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309140February 14, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ENGINE LIGHT KEEPS COMING ON TAKE IT TO THE DEALER I GUESS THEY RESET IT AND NOW THIS IS THE 3RD TIME IT'S NOW BACK ON, BACK UP CAMERA GOES OUT FROM TIME TO TIME,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309169February 14, 2020
SERVICE BRAKES
VEHICLE WAS PARKED. ENTERED VEHICLE AND TURNED ON VEHICLE USING INTERIOR START BUTTON. VEHICLE WAS PUT IN REVERSE AND WAS BAKING WHEN ALL BREAK PRESSURE DISAPPEARED AND VEHICLE WAS ROLLING BACKWARD AND CAME TO A STOP BEFORE STRIKING ANOTHER VEHICLE AND CHILD. VEHICLE WAS PLACED IN PARK AND ESC FAILURE, TRAILER BRAKE FAILURE, TRACTION CONTROL FAILURE, POWER STEERING FAILURE AND DO NOT DRIVE ABOVE 62 MHP ALARMED ON THE DASH. VEHICLE WAS SHUT OFF AND ON 3 TIMES AND RESET FINALLY REGAINED SOME BREAK PRESSURE BUT CHECK ENGINE LIGHT CAME N. VEHICLE WAS TOWED TO TRENT GMC, NEW BERN NC FOR SERVICE. SERVICE TOLD US IT HAD A RECALL. I WAS UNABLE TO LOCATE A RECALL FOR THIS ISSUE. THIS COULD HAVE ENDED VERY BAD. I AM NOT ASSURED THAT THE PROBLEM IS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308661February 12, 2020
SERVICE BRAKES
DURING PARKING (LOW SPEEDS) MY BRAKE PEDAL BEGAN MAKING NOISE. WHEN STOPPING IN THE PARKING SPOT, THE BRAKE PEDAL WAS VERY STIFF AND COULD ONLY PRESS IT DOWN 1/2"-1", BARELY ABLE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308748February 12, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A2008 GMC SIERRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: NHTSA NUMBER 16V-383000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308791February 12, 2020
FUEL/PROPULSION SYSTEM, STEERING
HAD INJECTORS REPLACED UNDER WARRANTY AT 50000 MILES AFTER NOTICING EXCESS EXHAUST SMOKE ON STARTUP AND ALSO POWER STEERING HOSES WERE LEAKING, AGAIN AT 105000 MILES THEY TOTALLY FAILED AS I WAS BRINGING MY WIFE HOME FROM HOSPITAL ON I-15 IN CA. UP CAJON PASS AND HAD TO BE TOWED TO DEALER, BUT GM DEALER WOULD NOT COVER INJECTORS UNDER WARRANTY AS TRUCK WAS11 YEARS OLD AND THEIR COVERAGE WAS FOR 7 YEARS ONLY, NOW AGAIN HAD TO HAVE THEM REPLACED AT 147000 MILES BECAUSE OF EXCESSIVE SMOKE ON STARTUP. THIS TIME I WENT TO AN INDEPENDENT SHOP AS THEY WERE $1000 CHEAPER AND STATED THESE UPGRADED INJECTORS SHOULD LAST 150000 MILES NOT 50000. HAD TO HAVE POWER STEERING HOSES REPLACED AGAIN ALSO ALONG WITH POWER BRAKE SERVO BECAUSE THEY WERE LEAKING AGAIN AT 157000 MILES. I HAVE ALL OF THIS DOCUMENTED IN WRITING BY SERVICE DEPTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308796February 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
ON 02/12/2020, I WAS TURNING TURNING TO PARK IN A PARKING SPOT AT WORK WHEN THE RADIO AND OTHER ELECTRICAL COMPONENTS SHUT DOWN, AND THE STEERING WHEEL JERKED IN THE OPPOSITE DIRECTION. I TEMPORARILY LOSS CONTROL OF MY OWN STEERING WHEEL. THIS OCCURRED 3 TIMES WHILE TRYING TO PARK. IN ADDITION, A MESSAGE ABOUT STABILITRACK APPEARED. IT IS WELL KNOWN THAT GM HAS RECALLED OVER 1,700,000 VEHICLES WITH THIS SAME POWER STEERING ISSUE STATING THAT OWNERS WILL LOSE CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. SEE NHTSA CAMPAIGN NUMBER: 18V586. GM'S OWN NUMBER FOR THIS RECALL IS 18289. HOWEVER, GM HAS ONLY INCLUDED CERTAIN VEHICLES IN THIS RECALL, MAINLY 2014 AND 2015. MY 2016 GMC SIERRA 1500 IS CURRENTLY NOT INCLUDED IN GM'S RECALL EVEN THOUGH THE SAME POWER STEERING PROBLEM IS OCCURRING. ACCORDING TO A NOTICE PUBLISHED WITH THE NHTSC, THE TRUCKS MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST. THE ISSUE, GM SAYS, OCCURS TYPICALLY DURING LOW-SPEED TURNING MANEUVERS. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. GM SAYS IT FIRST BECAME AWARE OF THE ISSUE IN FEB. 2017 AFTER RECEIVING CUSTOMER COMPLAINTS RELATED TO LOSS OF EPS. TESTS CONDUCTED BETWEEN APRIL AND MAY FOUND THAT SOME OF THE VEHICLES CONTAINED ELECTRICAL ISSUES THAT COULD CAUSE LOSS OF EPS. THE CARMAKER WAS TO CONTACT AFFECTED OWNERS & DEALERS WILL PERFORM A REFLASH OF THE EPS MODULE SOFTWARE. GM STATED THAT NEWER VEHICLES CONTAINED RECALIBRATED SOFTWARE AND WILL NOT HAVE THIS ISSUE. GM IS INCORRECT IN IT ASSESSMENT SINCE I HAVE JUST EXPERIENCED THE SAME POWER STEERING ISSUE IN MY 2016 SIERRA, & NOW THE DEALER DOES NOT WANT TO REPAIR THE ISSUE SINCE THERE IS NO GM RECALL ON 2016S. THERE IS DEFINITELY A PROBLEM WITH POWER STEERING ON 2016S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308826February 12, 2020
STRUCTURE:BODY, ENGINE, VISIBILITY/WIPER
BEGAN RUNNING ROUGH BAD LIFTERS. ALSO INTERIOR IS BEGINNING TO RUST. HHEADLIGHTS ARE TERRIBLE IT AKA NEARLY IMPOSSIBLE TO SEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308470February 11, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
MY PICKUP STARTED, I PULLED OUT ON ROAD AND SPED UP TO 35 MPH, WHEN I STEPPED ON BRAKES TO SLOW DOWN THEY WERE UNRESPONSIVE, SO I BEGAN PUMPING. THEY FELT VERY HARD TO PUMP AND WERE NOT SLOWING THE TRUCK DOWN. LIGHTS CAME ON SAYING SERVICE BRAKES ETC. AS I COASTED TO TRY TO SLOW DOWN OFF SIDE OF ROAD. I HAD TO KEEP PUMPING THE BRAKES DOWN TO FLOORBOARD AND I?M NOT SURE THEY WERE EVEN WORKING. I LOST POWER STEERING AND WAS ALMOST INVOLVED IN A SERIOUS REAR-END COLLISION. 4 MESSAGES APPEARED ON DIGITAL DASH WHILE DRIVING. SERVICE ESC, BRAKE SYSTEM FAILURE 62 MPH TOP SPEED, SERVICE TRAILER BRAKE SYSTEM, STEERING ASSIST REDUCED. I HAD TO PRESS BRAKE PEDAL TO THE FLOOR WITH EXTREMELY EXCESSIVE FORCE TO GET TRUCK TO STOP. THIS FAILURE COULD HAVE EASILY RESULTED IN VEHICLE ACCIDENT, OR EVEN A FATALITY ACCIDENT. I DOUBT I WILL EVER CARRY MY FAMILY IN THE TRUCK AGAIN DUE TO THIS AND I CERTAINLY WILL NOT ALLOW MY CHILDREN TO DRIVE THE TRUCK. THIS IS THE 5TH TIME THIS HAS HAPPENED TO MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308509February 11, 2020
SERVICE BRAKES
STARTED WITH IGNITION BUTTON PUT IN REVERSE BACKED UP WENT TO STOP AND REALISED BRAKES ARE NOT WORKING AS USUAL HAD TO STAND ON PEDAL TO STOP. CHECKED MIRRORS TO MAKE SURE I DIDN'T HIT ANYTHING I DIDN'T .THOUGHT MAYBE I HIT SIDE OF BRAKE PEDAL SO I APPLIED THE BRAKE AGAIN AND FIGURED I LOST BRAKE BOOST. I CHECKED FOR WARNING LIGHTS THERE WERE NONE .BRAKES DID NOT WORK PROPERLY UNTIL I RESTARTED TRUCK .THEN I FELT THE PEDAL REACTED PROPERLY . CALLED DEALER THEY DID A RECALL BUT RECALL DIDN'T SPECIFICALLY MATCH MY BRAKE LOSS. I CAN ONLY HOPE IT'S FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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