GMC Sierra Complaints

15,732 consumer complaints on file.

#11312020February 28, 2020
ELECTRICAL SYSTEM
MY TRUCK MEETS THE EXACT DESCRIPTION OUTLINED IN GM RECALL #17276 RESULTING FROM NHTSA ACKNOWLEDEGEMENT NEF-150SM AND 17V-414. INSTEAD OF RE-CONSTRUCTING THE DESCRIPTION MYSELF, I WILL JUST PROVIDE THE LANGUAGE INCLUDED IN THE RECALL NOTICE BECAUSE IT IS EXACTLY THE SYMPTOMS MY TRUCK EXPERIENCES. I COULDN'T DECRIBE IT BETTER IF I TRIED. FROM GM RECALL NOTIFICATION N172085440 "CONDITION: GENERAL MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2014 MODEL YEAR CHEVROLET SILVERADO LD AND GMC SIERRA LD VEHICLES. THESE VEHICLES MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING (EPS) ASSIST FOLLOWED BY A SUDDEN RETURN OF EPS ASSIST, PARTICULARLY DURING LOW-SPEED TURNING MANEUVERS. THE LOSS AND SUDDEN RETURN OF EPS ASSIST TYPICALLY HAPPENS WITHIN A 1 SECOND PERIOD AND IS CAUSED BY AN ELECTRICAL/SOFTWARE ISSUE. IF EPS ASSIST IS LOST AND SUDDENLY RETURNED, THE DRIVER COULD LOSE TEMPORARY CONTROL OF THE STEERING WHEEL, INCREASING THE RISK OF A CRASH. CORRECTION: DEALERS WILL REPROGRAM THE EPS MODULE SOFTWARE."
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11312103February 28, 2020
AIR BAGS
IS THIS STILL A RECALL? DEALER SAYS IT IS NOT TAKING ANY ACTION ON THESE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312136February 28, 2020
ENGINE
COOLANT LIGHT CONTINUES TO COME ON. I'VE HAD IT TO THE SHOP AND THEY SAY THAT IT IS A MANUFACTURING PROBLEM. HOWEVER THEY ARE NOT WILLING TO FIX IT. I HAVE THE SAME PROBLEM ON MY CHEVY HIGH COUNTRY THAT HAS THE SAME 6.6 DIESEL ENGINE IN IT. THE MECHANICS ALL ACKNOWLEDGE THAT THIS IS A PROBLEM FOR ALL OF THESE MODEL 6.6 DIESEL REGARDLESS OF WHETHER IT IS GMC OR CHEVY. THIS SHOULD DEFINITELY BE A RECALL. THE WARNING LIGHT CONTINUALLY COMES UP ON THE DISPLAY SAYING I AM LOW ON FLUID. HOWEVER, WHEN I CHECK IT IT IS ALWAYS FULL. THERE IS A HIGH CHANCE THAT IF IT IS LOW I WILL AUTOMATICALLY RESET IT THINKING THAT THE WARNING LIGHT IS NOT FUNCTIONING CORRECTLY. AGAIN, THE GM TEXT KNOWS THAT THIS IS A PROBLEM THROUGHOUT THE FLEET. AGAIN, THIS SHOULD BE A RECALL. IF YOU HAVE FURTHER QUESTIONS YOU CAN REACH ME AT [XXX] THANK YOU FOR YOUR TIME, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312170February 28, 2020
POWER TRAIN
SOMETIMES AT CERTAIN RPM WHEN THE TRUCK SHIFTS IT SHIFT REALLY HARD JERKING THE WHOLE TRUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311578February 26, 2020
POWER TRAIN
JUMPS INTO GEAR HARD FROM 1ST TO 2ND GEAR UNDER 25 MPH VERY DANGEROUS WHEN ON ICY ROADS AND ALSO DOWN SHIFTING COMING DOWN FROM A HILL RPM'S STAY HIGH EVEN THOUGH YOU AREN'T GOING VERY FAST LESS THEN 17000 MILES ON IT HAD IT TOO THE DEALER NOTHING THEY CAN DO JUST DOCUMENT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311579February 26, 2020
POWER TRAIN
HAVE HAD THIS INTO THE DEALER AT THE FIRST OIL CHANGE AND COMPLAINED ABOUT TRANSMISSION SHIFTING ISSUES AND IT BEING UNSAFE TO DRIVE. COMPLAINTS ARE: HARD SHIFT, IT CLUNKS BOTH UPSHIFTING AND DOWNSHIFTING. GOING AROUND CORNERS FROM A STOP THE TRUCK WILL EITHER FALL ON ITS FACE OR JERKS YOU VIOLENTLY FORWARD. IN STOP OR GO TRAFFIC IT IS UNSAFE AND HAPPENS VERY FREQUENTLY- IT RANDOMLY ACCELERATES (JUMPS) QUICKLY ON ITS OWN WITH SLIGHT PEDAL PRESSURE TO THE POINT WHERE YOU CONSTANTLY HAVE TO BE AWARE AND HAVE YOUR FOOT NEAR THE BRAKE OR YOU CAUSE AN ACCIDENT BY REAR ENDING THE CAR IN FRONT, ITS AS IF THE TRANSMISSION ELECTRONICS GET CONFUSED ON HOW TO ACT. FEEL SHUDDERING FROM TRUCK'S MOTOR WHERE COLUMN SHIFT LEVER WOULD SHUDDER VIOLENTLY WHERE I WAS AFRAID IT WOULD VIBRATE OUT OF POSITION. ROUGH IDLE IS INCONSISTENT AT LOWER SPEED WHERE YOU SEE TACH GOING UP AND DOWN. STARTING COLD YOU GIVE IT AN EASY PEDAL TO MOVE AND WOULDN'T GO. TRANS DOESN'T KICK IN UNTIL YOU PRESS HARDER AND SOMETIMES WILL LUNGE. HAVE TAKEN INTO THE VARIOUS DEALERS 5-6 TIMES, VALVE BODY CHANGE, ENGINE MOTOR MOUNTS CHANGE AND DEALERS CAN FIND NO FIX. GM POWERTRAIN WAS EVEN INVOLVED WITH NO HELP. COMPLAINED TO THE GMC HOTLINE AND THEY SAID NEED 12,000 MILES ON TRUCK BEFORE THE TRUCK KNOWS HOW TO DRIVE BECAUSE OF THE 'SMART' TRANSMISSION WHERE IT LEARNS YOU'RE DRIVING HABITS. COMPLAINED THERE ARE 2 OF US THAT DRIVE IT HOW CAN IT LEARN EACH INDIVIDUALS DRIVING WHEN IT DOESN'T REALLY KNOW WHO IS DRIVING. THEY FINALLY SAID THERE IS NOTHING THAT CAN BE DONE FOR IT, THAT IS THE WAY IT IS. THIS ALL HAPPENS SPORADICALLY IN BOTH CITY LOW SPEED DRIVING AND HIGHWAY DRIVING, TURNING, BACKING UP OR GOING FORWARD FROM PARKING. BECAUSE OF THESE ISSUES, DIDN'T REALLY DRIVE THE TRUCK MUCH BECAUSE OF THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311592February 26, 2020
STEERING
WHILE TRAVERSING A FREEWAY OVERPASS GOING 60 TO 65 MPH THE TRUCK SUDDENLY LURCHED TO THE LEFT. FORTUNATELY NO IMMEDIATE TRAFFIC ON MY LEFT. REALLY FRIGHTENED ME. AFTER MUCH RESEARCH I DISCOVERED THAT A COMPONENT (CIRCUIT BOARD) OF THE NEW "SPEED SENSITIVE" POWER STEERING COULD FAIL, MAKING THE TRUCK THINK IT WAS GOING SLOWER AND INCREASE THE POWER STEERING ASSIST, CAUSING THE LURCH TO THE LEFT. THIS WAS AFTER HAVING THE ENTIRE FRONT END OF THE VEHICLE CHECKED FOR ALIGNMENT, FAULTY OR DAMAGED PARTS, ANY ADJUSTMENTS OUT OF SPEC. THEY FOUND NO CAUSE. I DON'T ACTUALLY REMEMBER THE DATE AND HAVE ESTIMATED THE DATE BELOW. I EVENTUALLY SOLVED THE PROBLEM (AFTER FURTHER RESEARCH INDICATING THAT REPLACING THE CIRCUIT BOARD SOMETIMES WAS ONLY A TEMPORARY FIX. THE SOLUTION WAS INSTALLING A "KIT" I FOUND ONLINE THAT COMPLETELY REMOVED THE NEW SPEED CONTROLLED POWER ASSISTANCE. I PROBABLY HAD 4 OR 5 INSTANCES OF THIS OCCURRING, AND CONSIDER MYSELF EXTREMELY FORTUNATE NOT TO HAVE AN ACCIDENT OR INJURY. THIS WAS THE RESULT OF EXTREME VIGILANCE ONCE I HAD DETERMINED WHAT WAS HAPPENING. DURING MY RESEARCH I FOUND MANY REPORTS OF THE PROBLEM, MANY TRIED FIXES THAT DIDN'T RESOLVE THE PROBLEM. ONE MAN SPENT $4000 TO HAVE THE ENTIRE FRONT END OF HIS VEHICLE REPLACED, ONLY TO HAVE THE PROBLEM RECUR. WHAT REALLY BOTHERS ME IS BOTH WHY THIS DID NOT RESULT IN A RECALL, AND THE FACT THAT THIS HAPPENED SO FREQUENTLY AND DEALERS WOULD NOT RECOMMEND AN ACTUAL FIX, BUT LET CUSTOMERS WASTE A LOT OF MONEY "TRYING TO FIX" THE PROBLEM, LEAVING THIS SAFETY HAZARD IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311644February 26, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2015 GMC SIERRA 1500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE RIDE QUALITY WAS VERY ROUGH. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE AIR SUSPENSION SYSTEM NEEDED TO BE REPAIRED. ADDITIONALLY, THE CONTACT WAS ALSO INFORMED THAT THE FRONT STRUTS AND REAR SHOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311363February 25, 2020
ENGINE
I RECEIVED A RECALL NOTICE MAY 2019 FROM MARYANN L. COMBS, VICE PRESIDENT GLOBAL VEHICLE SAFETY. THE LOCAL DEALERSHIP SAID PARTS WERE NOT AVAILABLE AT THAT TIME. A FEW MONTHS LATER, STILL NOT AVAILABLE AND TODAY, FEBRUARY 25,2020 THEY ARE STILL NOT AVAILABLE AND IT SEEMS THEY MAY NEVER BE AVAILABLE TO VEHICLES IN THE "SOUTHERN" STATES. MY TRUCK TRAVELS TO MN, MT, ND ON A REGULAR BASIS AND THE PROBLEM IN QUESTION NEEDS TO BE FIXED TO KEEP THE ENGINE WARM AT BELOW ZERO TEMPERATURES. NHTSA CAMPAIGN ID NUMBER IS 19V328 AND RECALL NUMBER WAS N182206311. PER THE LETTER FROM MS. COMBS USE OF THE CURRENT ENGINE BLOCK HEATER CABLE COULD RESULT IN AN ENGINE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311415February 25, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED VERA BUICK GMC LOCATED AT 300 S UNIVERSITY DR, PEMBROKE PINES, FL 33025, EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311491February 25, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2008 GMC SIERRA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BLAISE ALEXANDER CADILLAC BUICK GMC TRUCK (800 MARKET ST, SUNBURY, PA 17801) WAS CONTACTED AND CONFIRMED THE PARTS WERE NOT AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311062February 24, 2020
SERVICE BRAKES
WHILE PARKING IN REVERSE AT LOW SPEEDS, THE BRAKES BECAME REALLY STIFF AND WAS BARELY ABLE TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311089February 24, 2020
SERVICE BRAKES, SEATS
NOTICED MUSHY, VIBRATING BRAKES. TOOK IT TO TIRE STORE AND WAS ADVISED THE BRAKE BOOSTER AND VACUUM PUMP ARE BAD. I'VE HAD SEVERAL CLOSE CALLS IN PARKING LOTS, AS THE VEHICLE IS SLOW TO RESOND TO THE APPLICATION OF THE BRAKES. THE DRIVERS SEAT IS ALSO LOOSE. IT MOVES FROM SIDE TO SIDE AS I GO AROUND CORNERS. I'M AFRAID IT WILL COME OFF THE RAILS OR WORSE YET, NOT SECURE ME IN THE EVENT OF AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311242February 24, 2020
POWER TRAIN
2019 GMC SIERRA SHIFTS EXTREMELY HARD WHEN SHIFTING FROM 1ST TO 2ND GEAR WHEN ACCELERATING AFTER SITTING IDLE FOR A LONG PERIOD OF TIME. I TOOK THE VEHICLE TO ROMAIN GMC IN EVANSVILLE, IN AND THEY STATED THAT GM SAYS THIS IS HOW THE TRANSMISSION NORMALLY OPERATES. THIS HAS THE POTENTIAL TO BE A SAFETY ISSUES AS THE ENGINE GOES INTO HIGH REVS AND SLAMS INTO GEAR, RISKING LOSING CONTROL OF THE VEHICLE, ESPECIALLY DURING ICY OR SNOWY CONDITIONS. THIS ISSUE OCCURS DAILY, SOMETIME MULTIPLE TIMES A DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311254February 24, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY TRUCK WAS PARKED AT A BUSINESS. I STARTED THE TRUCK AFTER BEING INSIDE FOR ABOUT 10 MINUTES AND STARTED TO SMELL AN ELECTRICAL BURN/SHORTENING. I TURNED THE TRUCK OFF, TOLD MY WIFE TO GET OUT AND I POPPED THE HOOD. BY THE TIME SHE WALKED TO THE BACK AND ME TO THE FRONT, THE REAR WINDOW BEHIND THE DRIVER SHATTERED, SENDING GLASS INSIDE AND OUTSIDE THE VEHICLE. AFTER OPENING THE DOORS FOR A FEW MINUTES, THE SMELL WAS GONE, SINCE I WORK WITH ELECTRONICS FOR WORK, IS NORMAL FOR THE SMELL. I THINK IT WAS DEFROSTER AND/OR THE SLIDING REAR WINDOW WIRING. THIS HAPPENED ON 12/03/2019. I HAD ESCALATED THIS UP GENERAL MOTORS CUSTOMER RELATIONS AND AFTER LEVEL 2 WAS TOLD IT WAS NOT THEIR ISSUE, EVEN AFTER I REFERENCED THE CANADIAN RECALL FOR THIS VERY ISSUE. THE TRUCK, PER MY SERVICE WRITER TODD, HAS SINCE BEEN RECALLED BUT I CANNOT FIND ANYTHING ANYWHERE. MY TRUCK IS STILL AT THE DEALER, WOODY BUICK GMC, NAPERVILLE, IL AND HAS NOT BEEN REPAIRED. THAT'S ALSO WHY I CAN'T SEND A PHOTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310853February 23, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS GOING ABOUT 15 MILES PER HOUR WHEN SUDDENLY ALL THESE ERROR CODES STARTED POPPING UP, FIRST "ESC MALFUNCTION" THEN TRAILER BRAKE MALFUNCTION,STABILITRAK, STEERING ASSIST REDUCED, BRAKE SYSTEM FAIL, LIGHS JUST POP UP I DO FEEL LIKE THE TRUCK LOOSES SOME POWER FEELS MORE SLUGGISH, I TOOK IT TO DEALERSHIP, THEY RECALIBRATED THE BREAK SYSTEM AND STUFF, IT FIXED THE ISSUE TEMPORARILY, BUT THE LIGHTS KEEP COMING BACK, SOMETIMES I TURN THE TRUCK ON IN THE MORNING AND LIGHTS ARE GONE, THEN LATER ON I GET ALL THE ERROR CODES AGAIN WHILE DRIVING IT. IT STARTED 4 DAYS AFTER I PURCHASED THE TRUCK AND HAPPENS DAILY SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310865February 23, 2020
ELECTRICAL SYSTEM
MY TRUCK LOCKED ITSELF WITH THE ENGINE RUNNING WHEN I WAS PARKED IN THE DRIVEWAY. ALSO HAVE HAD THE BACK DRIVER SIDE WINDOW ROLL ITSELF DOWN PART WAYS WITHOUT ME INITIATING IT. ANOTHER OCCASION I PUT THE TRUCK IN GEAR TO DRIVE POSITION AND THE BRAKE OR SOMETHING HAD IT LOCKED PREVENTING ME FROM MOVING EITHER DIRECTION IE; DRIVE OR REVERSE. WAS THEN PARKED IN HOME GARAGE AND ATTEMPTING TO BACK OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310933February 23, 2020
VISIBILITY/WIPER
WENT THROUGH CAR WASH THIS AFTERNOON, UPON LEAVING THE CAR WASH ATTEMPTED TO USE THE WIPERS TO CLEAN EXCESS WATER OFF WINDSHIELD. THE WIPERS FAILED TO WORK AT ALL, TRIED ALL SPEEDS AND STILL NOTHING. ALL OTHER FUNCTIONS ON THE LEVER WORK AS EXPECTED, SUCH AS WIPER FLUID, TURN SIGNALS, ECT. LUCKY I WAS NEAR HOME AND NOT FAR AWAY AND CAUGHT IN RAIN WHERE THE SITUATION COULD HAVE BECAME MUCH MORE SERIOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310961February 23, 2020
SERVICE BRAKES
MY 2017 GMC SIERRA DENALI HAD ALREADY BEEN THE SUBJECT OF THE RECALL RELATING TO THE BRAKE ISSUE. SHORTLY AFTER THEY PERFORMED THIS RECALL WORK THE BRAKES BEGAN FAILING AT LOW SPEED. WHEN DRIVING BELOW 5 MPH, THE PEDAL WHICH SUDDENLY FALL AND THE ABS WOULD TRIGGER. DURING THIS TIME, THE CAR WOULD CONTINUE MOVING WITH THE ABS FULLY VIBRATING. THANKFULLY, MY TRAILER HITCH ABSORB THE REAR IMPACT AGAINST A WALL. THE PROBLEM CONTINUED. I THEN TOOK THE TRUCK IN FOR SERVICE AND THEY REPORTED THAT THERE HAS BEEN A SIGNIFICANT FAILURE RATE OF THE VACUUM ASSIST. THE DEALER REPLACE THE VACUUM PUMP AND VACUUM LINES. I'M EXTREMELY CONCERNED THAT THIS WOULD HAPPEN TO SOMEONE ELSE NEAR AN INTERSECTION, NOT JUST SLOWLY BACKING INTO PARKING SPACES. I HAVE CONTACTED GMC BY EMAIL BUT STILL HAVE RECEIVED NO RESPONSE OR ACKNOWLEDGMENT OF MY COMMUNICATIONS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11310736February 22, 2020
SERVICE BRAKES
WHEN BRAKING AT SLOW SPEEDS OR CLOSE DISTANCES THE TRUCK LOSES BRAKES AND IT SEEMS AS IF ABS KICKS ON. BRAKE PEDAL BECOMES VERY HARD TO PUSH AND IS ALMOST AT FLOOR. DOES IT IN REVERSE AS WELL AS DRIVE. DOES THIS AT RANDOM TIMES. IN ORDER TO DRIVE TRUCK SAFELY YOU HAVE TO SLOW DOWN WAY BEFORE COMING TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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