Ford Focus Complaints

22,326 consumer complaints on file.

#10072578May 13, 2004
POWER TRAIN:CLUTCH ASSEMBLY, EQUIPMENT:MECHANICAL
ON THURSDAY 5/6/04 THE 2002 FORD FOCUS WAS BEING DRIVEN WHEN THE CLUTCH ASSEMBLY BROKE OFF UNDER THE DASH BOARD, DISABLING THE VEHICLE. THE VEHICLE HAD TO BE COASTED OFF THE ROADWAY, AND TOWED TO THE DEALERSHIP. THE BROKEN PIN WAS FOUND ON THE FLOOR UNDER THE CLUTCH PEDAL. IT COULD EASILY BE DETERMINED THAT THE PIN BROKE OFF SOME TYPE OF BRACKET. YOU COULD SEE THE WELDING AND WHAT APPEARED TO BE PART OF THE BRACKET. THE PIECE WAS GIVEN TO THE DEALER. THE DEALER WAS ALSO INFORMED NOT TO DISCARD ANY PARTS. THE NEXT DAY WE WERE NOTIFIED THAT THIS WOULD NOT BE COVERED UNDER THE WARRANTY (UNFORTUNATELY THE VEHICLE WAS JUST OVER THE ALLOWED WARRANTY MILEAGE) HOWEVER, I INQUIRED AS TO HOW THIS COULD HAPPEN TO A VEHICLE THAT IS ONLY TWO YEARS OLD UNLESS IT WAS DUE TO SOME MANUFACTURERS DEFECT. THEY SAID THEY COULD NOT HELP ME SINCE THERE WERE NO OTHER REPORTS OR COMPLAINTS ABOUT THIS. I INFORMED THEM THEM THAT I WOULD BE FOLLOWING UP WITH FORD MOTOR CO. I WAS LATER INFORMED THAT THIS REPAIR WOULD COST ME MORE THAN $600. I CONTACTED FORD AND I WAS TOLD THAT THERE WAS NOTHING THEY COULD DO. FORUNATELY THERE WAS NO INJURY, HOWEVER, I DREAD TO THINK WHAT COULD HAVE HAPPENED IF THE CAR WAS BEING FRIVEN ON AN INTERSTATE AT 65 MPH OR MORE WHEN THIS OCCURRED. THE IRONIC THING ABOUT THIS WHOLE ORDEAL IS THAT THE ONLY PART I WAS TOLD THEY NEEDED WAS THE PIN THAT BROKE, BUT THE ONLY WAY TO GET THE PIN WAS TO GET THE WHOLE CLUTCH PEDAL ASSEMBLY, AND GUESS WHO PAID FOR THAT? I AM HOPING TO GET SOME SATIFACTORY FEEDBACK RE: THIS PROBLEM. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072479May 12, 2004
SERVICE BRAKES, AIR:DISC:ROTOR
MY 2002 FOCUS NEEDED FRONT BRAKE PADS AND ROTORS AT 20K MILES. MY REPAIR SHOP SAYS FORD USES A VERY SOFT COMPOUND ON THE BRAKES AND ROTORS CAUSING THEM TO WEAR QUICKLY. MY LOCAL FORD SERVICE CENTER SAYS I AM LUCKY BECAUSE HE SEES THIS TYPE OF REPIAR NEEDED AT 13-14K FOR THE FOCUS. AFTER CALLING MY LOCAL FORD DEALERSHIP, AND FORD DIRECTLY, I WAS TOLD THAT MY WARRANTY DOES NOT COVER "WEAR ITEMS". AT ABOUT $300 TO REPAIR, THIS IS TOTALLY UNSATISFACTORY. I'LL NEVER BUY A FORD AGAIN, AND I AM JOINING THE CLASS ACTION LAWSUIT AT WWW.FOCUSBRAKESCLASSACTION.COM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073566May 12, 2004
ELECTRICAL SYSTEM:IGNITION
CONSUMER COMPLAINED ABOUT STEERING PROBLEMS. WHEN HE TOOK VEHICLE TO THE DEALER FOR REPAIRS CONSUMER WAS TOLD THAT IT WAS IGNITION CYLINDER. CONSUMER COULD NOT MAKE ANY TURNS, STEERING LOCKED, AND COULD NOT GET KEY OUT OF IGNITION CYLINDER. CONSUMER TOOK VEHICLE TO THE DEALER TWICE IN 8 MONTHS, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073432May 11, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT AN UNDETERMINED SPEED VEHICLE STALLED, CAUSING CONSUMER TO DRIFT OFF THE ROAD. MECHANIC INFORMED CONSUMER THAT THE ENGINE FAILED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072387May 11, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ON THE FORD FOCUS THE DOOR LOCK EITHER DON'T LOCK OR YOU CAN'T GET THEM TO UNLOCK. THE LOCK ON MY CAR WILL NOT LOCK AT ALL ON THE BACK PASSANGER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073456May 11, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
WHILE DRIVING EMISSION WARNING LIGHT ILLUMINATED IN THE INSTRUMENT PANEL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066669May 11, 2004
ELECTRICAL SYSTEM
WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE DRIVER TRIED TO RESTART THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE MECHANIC COULD NOT DETERMINE THE PROBLEM. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073379May 10, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
WHILE DRIVING, THE DOOR AJAR LIGHT CAME ON. THIS OCCURRED BECAUSE THE REAR HATCH BECAME UN-LATCH. THE REAR HATCH IS NOW INOPERATIVE. WHEN THE REAR LATCH WAS CLOSED, IT UN-LATCHED INSTEAD OF LATCHING. THE ENTIRE REAR HATCH LOCKING ASSEMBLY HAS TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068455May 7, 2004
SUSPENSION
SQUEALING BRAKES, GRABBING BRAKES, GRINDING NOISES FROM BRAKES, PREMATURE WEAR IN FRONT ROTORS, KNOCKING NOISE FROM REAR SUSPENSION, LOUD SQEAKING NOISES FROM ALL SUSPENSION. BROUGHT CAR INTO 3 DIFFERENT SERVICE DEPARTMENTS A TOTAL OF 10 TIMES FOR ALL AND NO SOLUTION. SERVICE DIDN'T CARE ENOUGH AND VERY RUDE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072262May 7, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AIR BAG LIGHT ILLUMINATED AND STAYED LIT THE REMAINDER OF THE TIME THAT VEHICLE WAS BEING OPERATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068464May 7, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I HAVE A 2000 FORD FOCUS THAT IS EXPERIENCE 2 ISSUES THAT RELATE TO SAFTEY RECALLS. FORD IS SAYING THEY WILL NOT REPAIR DUE TO THE CAR HAVING A BRANDED TITLE, THEY WILL ONLY ADDRESS EMISSIONS RELATED ISSUES.*AK SINCE THESE ARE SAFETY RELATED (FUEL PUMP AND REAR BEARING), IS THERE ANYWAY TO HAVE FORD CORRECT THESE ISSUES? I CAN NOT EVEN BUY THE PARTS MYSELF FROM ANY PARTS STORE ONLY FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072305May 7, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE SHUTS DOWN DUE TO A DEFECTIVE FUEL PUMP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068405May 6, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION CYLINDER IS LOCKED. KEY WONT TURN IT, BUT THE KEY WILL UNLOCK THE DOOR. HAVE HEARD OF THIS HAPPENING OFTENT OTHER PEOPLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068422May 6, 2004
FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
WASHED CAR AT LOCAL CAR WASH, AND CAR RAN FINE. GOT HOME TO DO FINISHING TOUCHES AND KEPT CAR RUNNING. LOW ON FUEL, A LITTLE UNDER THE 1/4 LINE, BUT RAN FINE. WENT BACK OUT ABOUT FOUR HOURS LATER TO GO GROCERY SHOPPING, AND CAR WOULD NOT START. ALL THE LIGHTS AND DINGING WOULD COME ON, BUT THE ENGINE WOULDN'T TURN OVER. FOR 2 DAYS MY CAR SAT IN THE PARKING LOT NOT STARTING. I WOULD GO OUT IN THE MORNING TO TRY AND START IT, AND IT WOULD ALMOST START, BUT WOULDN'T. I HAD AAA TOW MY CAR TO A REPAIR SHOP AND WHEN IT GOT THERE, THEY CALLED ME AND ASKED WHAT I WAS TRYING TO DO. THEY GOT THE CAR OFF THE TRUCK AND IT STARTED RIGHT UP. THEY ARE KEEPING MY CAR OVER NIGHT TO TRY AND START IT IN THE MORNING. I FEEL REALLY DUMB NOW AND BAD FOR WASTING THEIR TIME. WHAT COULD THE PROBLEM BE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072147May 5, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHILE DRIVING AIR BAG INDICATOR LIGHT ILLUMINATED AND STAYED ON DURING THE DURATION OF THE DRIVE. THIS OCCURRED WITH OUT ANY COLLISION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072149May 5, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
CONSUMER STARTED UP THE VEHICLE AND NOTICED GAS SMELL. CONSUMER GOT OUT OF THE VEHICLE, LOOKED UNDER THE VEHICLE, AND NOTICED GAS LEAKING. IMMEDIATELY HAD THE VEHICLE TOWED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072151May 5, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING CONSUMER SMELLED GAS. ANOTHER PERSON FLAGGED THE CONSUMER TO STOP HER DUE TO FUEL LEAKING FROM UNDERNEATH. CONSUMER IMMEDIATELY CALLED THE FIRE DEPARTMENT. DEALERSHIP REPAIRED THE FUEL PUMP FOUR TIMES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068337May 5, 2004
ELECTRICAL SYSTEM
MY 2000 FORD FOCUS WAGON THAT I PURCHASED IN NOV OF 2003 BURNED IN MY WORK PARKING LOT WITH ONLY 30,000 MILES ON IT WITH NO WARNING, NO SUSPICIOUS NOISES OR PROBLEMS. I DROVE TO WORK, PARKED IN THE LOT, WALKED IN, AND AS SOON AS I LOGGED ON TO MY COMPUTER SECURITY WAS CALLING TO INFORM ME THAT MY CAR WAS ON FIRE. THE CAR BURNED THE ENGINE COMPARTMENT AND THE FRONT PASSENGER AREA COMPLETELY WITHIN 15 MINUTES. THE FIRE DEPARTMENT TOLD ME THAT IT STARTED IN THE ENGINE COMPARTMENT. SECURITY SAID FROM THEIR VIDEO THAT IT ALSO SHOWED TO HAVE STARTED IN THE ENGINE. THE FLAMES SHOT UP OVER 10 FEET WITHIN MINUTES OF THE FIRE BEING NOTICED. WHEN THE CAR WAS PURCHASED I REFUSED TO BUY IT WITHOUT A WARRANTY SO THE DEALERSHIP GAVE US A 12 MONTH OR 12,000 MILE WARRANTY (AND WE PURCHASED THE EXTENDED) BUT NOW THEY ARE SAYING THEY HAVE NO RECORD OF ANYTHING BUT THE EASYCARE EXTENDED WARRANTY THAT WE PURCHASED. WE FIND THIS STRANGE SINCE WE HAVE HAD 2 "WARRANTY" REPAIRS AT NO CHARGE SINCE THE PURCHASE AND THERE WAS NEVER ANY QUESTION BEFORE. THE INSURANCE COMPNAY HAS ASKED THAT WE GO TALK TO THE DEALERSHIP THIS EVENING ONE MORE TIME TO TRY TO STRAIGHTEN THIS OUT BEFORE THEY PAY IT AND WE LOOSE MONEY AS WELL AS HAVING OUR PREMIUMS GO UP. ONE OF MY OTHER BIG CONCERNS IS THAT OUR OTHER VEHICLE IS ALSO A FORD AND IT HAS DEPRECIATED BY SOME 10,000 DOLLARS SINCE WE PURCHASED IT IN JUNE OF 03 NEW SO WE CANNOT TRADE IT IN ANYWHERE OR SELL IT WITHOUT BEING SO UPSIDE DOWN AS TO HURT OURSELVES. I PERSONALLY HAVE ABSOLUTELY NO CONFIDENCE IN FORD AND WILL NEVER PURCHASE FROM THEM AGAIN. IF ANYONE CAN HELP ME WITH THIS OR GIVE ADVICE PLEASE DO SO BY E-MAILING ME AT [email protected]. THANK YOU.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10068256May 4, 2004
FUEL SYSTEM, GASOLINE:DELIVERY
MY CAR STALLED AFTER COMING AROUND A SHARP RIGHT HAND TURN. I RESTARTED THE ENGINE AND CARRIED ON A FEW MORE YARDS WHEN THE ENGINE STALLED AGAIN. I TRIED TO START THE CAR SEVERAL MORE TIMES BECAUSE I WAS STUCK AT THE ENTRANCE TO THE FREEWAY ON-RAMP IN VERY BUSY TRAFFIC. I COULD NOT GET THE CAR STARTED AND HAD TO GET IT TOWED AWAY. THE MECHANIC AT THE REPAIR OUTFIT REPLACED THE FUEL FILTER AND SAID THAT THE OLD ONE WAS CLOGGED UP WITH DIRT. THIS HAS NEVER HAPPENED TO ME BEFORE. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT I AM NOT THE ONLY FOCUS OWNER WITH THIS PROBLEM. I THINK THIS RELATES TO RECALL #03V482000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072059May 4, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHILE PLACING THE KEY IN THE IGNITION VEHICLE WOULD NOT START. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION., AND MECHANIC REPLACED SOLENOID SWITCH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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