Ford Focus Complaints

22,326 consumer complaints on file.

#10232757June 30, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION
EVERY TIME I WOULD TAKE MY CAR TO THE DEALER FOR REPAIRS . THEY WOULD TELL ME THERE WERE NONE. IN JUNE I TOOK MY FOCUS TO THE DEALER FOR A LOUD NOISE COMING FROM THE LEFT REAR WHEEL. THEY TOLD ME THERE WERE NO BALL BEARINGS ON THE LEFT SIDE AND THE RIGHT SIDE NEEDED TO BE DONE ALSO, THEY ONLY HAD ONE IN STOCK THAT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232762June 30, 2008
ELECTRICAL SYSTEM:IGNITION
2000 FOR FOCUS IGNITION LOCK. I AM ABOUT TO REPLACE MY IGNITION LOCK FOR THE 3RD TIME. EACH TIME, I HAVE GONE TO MY CAR IN THE EVENING ONLY TO FIND THE KEY WON'T GO INTO THE LOCK, IT WON'T TURN, ETC. I HAVE NOW BEEN STRANDED APPROXIMATELY 9 TIMES IN SOMETIMES ROUGH AREAS. THIS IS A WELL KNOWN AND DOCUMENTED SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232781June 30, 2008
ELECTRICAL SYSTEM
I HAVE A 2004 FORD FOCUS THAT IS HAVING MAJOR ISSUES WITH THE IGNITION. THE KEY WILL NOT TURN IN THE IGNITION IN ORDER TO START THE CAR, AND HAS LEFT ME STRANDED ON SEVERAL OCCASIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232530June 27, 2008
AIR BAGS:FRONTAL
I WAS MERGING INTO THE CENTER LANE WHEN A CAR FROM THE RIGHT SIDE WAS DRIVING IN MY LINE. I MOVE BACK IN MY LANE AND THE CAR STARTED FISH TALING AND WENT OUT OF CONTROL. I HIT THE GUARD RAIL TWICE AND THE AIR BAGS DID NOT DEPLOY MY SPEED WAS 55-60 MPH. THE CAR WAS TOTALED BECAUSE THE WALL OF THE FIREWALL AND ENGINE WAS DAMAGED. THIS WAS A 2008 FORD FOCUS. HELP!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10232114June 24, 2008
ELECTRICAL SYSTEM:IGNITION
KEY WILL NOT TURN IN THE IGNITION. THE VEHICLE BEHAVES AS IF THE STEERING WHEEL IS LOCKED AND WILL NOT ALLOW THE KEY TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232135June 24, 2008
LATCHES/LOCKS/LINKAGES, ENGINE AND ENGINE COOLING:COOLING SYSTEM
FIRST THE BACK PASSENGER DOOR LOCK WENT OUT, AND THEN THE DRIVERS DOOR LOCK WENT OUT. YOU CAN NOT OPEN WITH A KEY, NOR THE AUTOMATIC LOCKS. I TOOK THE HANDLE OFF TO TRY TO MANUALLY UNLOCK THE DOOR, AND YOU CAN'T. ALSO THE AIR AND FAN JUST WENT OUT. IT WAS WORKING GREAT, AND THEN ALL OF A SUDDEN IT JUST STOPPED WORKING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232014June 23, 2008
STEERING
I HAVE A 2004 FORD FOCUS. I PARKED MY VEHICLE AT CHURCH ON SUNDAY AND WHEN I CAME OUT - I PUT MY KEY IN THE IGNITION TO START MY CAR AND IT WAS LOCKED UP. NO MATTER WHAT I TRIED I COULDN'T TURN THE KEY OR START MY CAR. I CALLED MY BROTHER-IN-LAW TO COME HELP ME. HE TRIED TO AND NOTHING WORKED. HE HAD THE SUGGESTION TO LOOK ON THE INTERNET - TO LOOK UP FORD FOCUS AND KEY WON'T TURN ON GOOGLE. I DID JUST THAT - AND THERE WERE NUMEROUS COMPLAINTS OF THIS HAPPENING TO PEOPLE THAT HAD FORD FOCUS'S. A SUGGESTION ON THERE - WAS TO GET A SMALL HAMMER OR THE END OF A SCREW DRIVER AND WHILE YOU PUT THE KEY IN THE IGNITION - PUSH IT REAL HARD AND HIT THE KEY WITH A HAMMER. IT WORKED! MY KEY MOVED TO THE START POSITION AND I WAS ABLE TO DRIVE MY CAR HOME. THE WEBSITE THAT TOLD US TO TRY THAT SAID - IT WOULD WORK TO GET THE CAR TO WHERE YOU WANTED IT TO GO - BUT THAT YOU WOULD NEED A NEW PART FOR THE IGNITION AND IT SOUNDED LIKE IT WOULD COST QUITE A LOT. I DON'T HAVE THE MONEY FOR THIS - SO I JUST LEAVE MY KEY IN THE IGNITION AT ALL TIMES - AND USE MY SPARE KEY TO UNLOCK THE CAR. I FEEL THAT THERE NEEDS TO BE A RECALL FOR THIS - AS MANY, MANY PEOPLE ONLINE HAVE COMPLAINED - IT SAID FORD FOCUS FROM YEARS 200-2004 (MINE IS A 2004). A PERSON CAN BECOME STRANDED AS THIS CAN HAPPEN TO SOMEONE ANYWHERE THEY PARK THEIR CAR. THIS WAS COVERED UNDER WARRANTY - HOWEVER, MY WARRANTY HAS LONG PASSED. SOMETHING IS WRONG WITH THIS - SINCE EVERYONE IS HAVING PROBLEMS - I BELIEVE IT DEFINITELY NEEDS TO BE RECALLED. THANK YOU FOR ANY HELP ON THIS MATTER. TRICIA WALTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231931June 22, 2008
ELECTRICAL SYSTEM
I AM EXPERIENCING WHAT THOUSANDS OF OTHERS HAVE EXPERIENCED WITH THE 2000 FORD FOCUS. FOR THE PAST YEAR, WE HAVE INTERMITTENTLY HAD THE IGNITION SWITCH LOCK UP, UNABLE TO TURN THE KEY AND START THE CAR. I HAVE BEEN STRANDED MANY TIMES. MY MECHANIC TOLD ME THIS IS A OVERWHELMINGLY COMMON PROBLEM WITH THE 2000 FOCUS AND SUGGESTED TAPPING AND BANGING ON THE IGNITION SWITCH TO GET IT TO TURN. THIS WORKED FOR ABOUT A YEAR, HOWEVER, AS I AM FINDING OUT BY READING THESE COMPLAINTS, IT FINALLY HAS FROZEN AND WILL NOT TURN. FORD WANTS TO CHARGE PEOPLE FOUR HUNDRED FIFTY DOLLARS TO REPLACE THIS DEFECTIVE SWITCH, ONLY TO REPLACE IT WITH ANOTHER DEFECTIVE SWITCH,WHICH WILL ULTIMATELY NEED REPLACING , YET ANOTHER $450.. MY HUSBAND PURCHASED AN IGNITION SWITCH FROM AN AUTO PARTS STORE, ONLY TO HAVE TO TAKE IT TO FORD ANYWAY TO INSTALL BECAUSE THEY GET YOU BY CHARGING $150. TO "REPROGRAM THE PATS SYSTEM ON THE KEY. AT WHAT POINT AND HOW MANY VEHICLES HAVE TO BE REPORTED TO BE DEFECTIVE , HOW MANY OWNERS HAVE TO BE CHARGED THOUSANDS OF DOLLARS TO REPLACE DEFECTIVE PARTS WITH DEFECTIVE PARTS AND FORD ALLOWED TO KEEP CHARGING AND RECHARGING US TO FIX THE SAME PROBLEM RATHER THAN BEING ACCOUNTABLE FOR THE PROBLEM AND RECALLING THE PART?? WHY AREN'T CONSUMER'S PROTECTED AGAINST THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231712June 20, 2008
SUSPENSION:REAR
FORD WILL NOT HONOR RECALL ON WHEEL BEARING. STATEMENT SAID EVEN IF THE CAR HAS BEEN SERVICE BEFORE IT WILL FIX. NOT TRUE I SPENT A HOUR ON THE PHONE WITH THEM . FORD WILL NOT HONOR AGGREEMENT BECAUSE IT DID IT AGAIN. SEARCH RESULTS REPORT DATE : JUNE 20, 2008 AT 11:33 AM NHTSA CAMPAIGN ID NUMBER : 01I017000 MAKE / MODELS : MODEL/BUILD YEARS: FORD / FOCUS 2000-2001 MANUFACTURER : FORD MOTOR COMPANY MFR'S REPORT DATE : NOV 29, 2001 NHTSA CAMPAIGN ID NUMBER : 01I017000 N/A NHTSA ACTION NUMBER: N/A COMPONENT: WHEELS:LUGS/NUTS/BOLTS POTENTIAL NUMBER OF UNITS AFFECTED : 238653 SUMMARY: THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2000-2001 FORD FOCUS PASSENGER VEHICLES, ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF , OHIOM, . IN HIGH CORROSION AREAS, WHERE SALT IS USED ON ROADWAYS IN THE WINTER, THE REAR WHEEL BEARING SEAL RACE CAN EXPERIENCE SURFACE CORROSION. IF THIS CONDITION OCCURS, THE WHEEL BEARING SEALS COULD BECOME DAMAGED AND ALLOW CONTAMINATION TO ENTER THE WHEEL BEARINGS. CONSEQUENCE: THE WHEEL BEARINGS COULD PREMATURELY WEAR AND CAUSE A NOTICEABLE NOISE. IF NOT REPAIRED, THIS CONDITION COULD PROGRESS TO THE POINT WHERE THE WHEEL BEGINS TO WOBBLE. REMEDY: DEALERS WILL REPLACE THE REAR WHEEL BEARINGS AT NO COST TO THE CONSUMER. ADDITIONAL BEARING SEALS WILL ALSO BE INSTALLED TO ENSURE A SMOOTH RIDE. THIS PROGRAM WILL BE IN EFFECT UNTIL DECEMBER 31, 2002, REGARDLESS OF MILEAGE. EVEN IF THE VEHICLE HAS ALREADY BEEN SERVICED UNDER RECALL CAMPAIGN 00S31, FORD HAS TAKEN ADDITIONAL STEPS TO KEEP THE WHEEL BEARINGS IN TOP SHAPE. OWNERS FORD HAS DECIDED TO CONDUCT A SERVICE CAMPAIGN TO REPLACE THE REAR WHEEL BEARINGS. OWNERS CAN CONTACT FORD AT 1-866-436-7332, CONCERNING THIS PROGRAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231828June 20, 2008
STRUCTURE:FRAME AND MEMBERS
I TOOK MY 2003 FORD FOCUS WAGON INTO THE SHOP BECAUSE OF LOUD NOISES I WAS HEARING FROM UNDER THE CAR WHILE DRIVING CAR. WHEN THEY GOT IT UP ON THE LIFT THEY HAD ME COME TO REPAIR BAY TO LOOK AT IT BECAUSE THEY'D NEVER SEEN ANYTHING LIKE THIS BEFORE. WHAT THEY'D FOUND WAS THAT THE CRADLE OR SUBFRAME PIECE THAT HOLDS THE ENGINE IN WAS COMPLETED ROTTED OUT. IT WAS SO BAD YOU COULD STICK YOUR FINGER THROUGH IT. THEY SAID THIS IS SOMETHING YOU'D EXPECT TO FIND ON A 1980S CAR PERHAPS, BUT CERTAINLY NOT ONE THAT WAS ONLY FIVE YEARS OLD. I ASKED THEM IF THEY COULD FIX IT AND THEY SAID THEY COULD, BUT THIS WAS A SAFETY ISSUE AND THAT I SHOULD TAKE IT INSTEAD TO THE FORD DEALER, WHICH I DID. THE SERVICE MANAGER AT THE FORD DEALER WAS EQUALLY SURPRISED BY THE CONDITION OF THE FRAME AND SAID HE'D TALK TO THE WARRANTY ABOUT IT, BUT THEY SAID A 2003 MODEL WAS NOT COVERED FOR RUST DAMAGE. THE CAR ONLY HAS 75,000 MILES ON IT. SO THE SERVICE MANAGER SUGGESTED INSTEAD THAT I CONTACT FORD CUSTOMERS RELATIONS ABOUT IT BECAUSE 1) IT WAS A SERIOUS SAFETY ISSUE THAT MAY WARRANT A RECALL AND 2) AS A RESULT I SHOULD BE REIMBURSED. I TALKED WITH THE CUSTOMER RELATIONS PEOPLE BUT THEY TOOK THE POSITION THAT SINCE THE CAR WAS OUT OF WARRANTY FOR A RUST CONDITION AND BECAUSE THERE WAS NO RECALL IN PLACE FOR SUCH A CONDITION THEY COULDN'T OR WOULDN'T DO ANYTHING ABOUT IT. SO I DECIDED TO BRING IT TO YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231823June 20, 2008
TIRES, TIRES:TREAD/BELT
WHILE TRAVELING EAST ON INTERSTATE 10 IN ARIZONA, REAR TIRE (DRIVERS SIDE) ON A 2007 FORD FOCUS SEPARATED (18,000 MILES ON CAR AND TIRES) CAR SLIDE SIDEWAYS INTO THE RIGHT SHOULDER AND FLIPPED TWICE. TOTALED CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10231558June 19, 2008
ELECTRICAL SYSTEM
MY 2005 FORD FOCUS IGNITION KEEPS LOCKING UP ON ME, UNABLE TO TAKE KEYS FROM THE VEHICLE-LEAVING ME STRANDED OR CAR OPEN TO THEFT. I WAS IN A CAR ACCIDENT OVER A YEAR AGO, SINCE FORD WONT TOUCH VEHICLE-SAYS EVERYTHING WAS BECAUSE OF ACCIDENT WHICH WAS ONLY MINOR DAMAGE. SINCE THE ACCIDENT I HAVEN'T HAD A PROBLEM WITH VEHICLE UNTIL NOW. AT TIME OF ACCIDENT , THE AIR BAGS DIDN'T DEPLOY, NOW EVERYTIME I HONK ON HORN THE AIR BAG LIGHT COMES ON AND STAYS ON FOR A DAY OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231604June 19, 2008
SUSPENSION:FRONT
WHILE MY YOUNG DAUGHTER AND I WAS DRIVING ON THE FREEWAY 65MPH, I SMELLED RUBBER BURNING, LOOKED IN MY REARVIEW AND SMOKE COMING FROM MY CAR, I TURNED RADIO DOWN AND HEARD THE LOUD WHINING SOUND AS I TRIED TO PULL TO THE RIGHT SIDE OF ROAD WAS A LOUD CRUNCHING NOISE AND I FELT SOMETHING HITTING UNDER MY DRIVER SIDE FLOOR, I HAD TROUBLE STEERING THE CAR BUT DID GET IT PULLED OVER, AFTER MY HUSBAND INSPECTED THE CAR BRIEFLY WE NOW KNOW THAT THE COIL SPRING BROKE CUT INTO MY TIRE AND OTHER DAMAGES, MY FRONT FENDERS WERE ACTUALLY SITTING ON MY TIRES. THE CAR HAS BEEN TOWED HOME WE DO NOT HAVE THE RESOURCES TO HAVE IT REPAIRED AT THIS TIME. I AM THE ONLY OWNER OF THIS CAR. AFTER LOOKING AT OTHER COMPLAINTS I HAVE DISCOVERED THAT I HAVE HAD ALOT OF THESE PROBLEM AS WELL. MY CAR HAS SEEN THE BACK OF A TOW TRUCK MORE THAN ITS SHARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231648June 19, 2008
ELECTRICAL SYSTEM:IGNITION
2003 FORD FOCUS CAR KEY IGNITION PROBLEMS THE KEY WILL NOT TURN IN THE IGNITION AND LEFT ME STRANDED. I TOOK IT TO THE DEALERSHIP TO BE FIXED WERE THEY INFORMED ME THAT THE IGNITION HAS TO BE REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231503June 18, 2008
ELECTRICAL SYSTEM:IGNITION
2003 FORD FOCUS IGNITION LOCKED SO THE KEY WOULDN'T TURN. WE HAD TO HAVE A LOCKSMITH COME OUT TO REMOVE THE IGNITION LOCK PINS, WHICH HE REPORTED COMMONLY MALFUNCTION IN THIS WAY. THIS IS A COMMONLY REPORTED PROBLEM ON 2000-2005 YEAR FORD FOCUS VEHICLES, BUT FORD WILL NOT ISSUE A RECALL, EVEN THOUGH IT CAN RESULT IN DRIVERS BEING STRANDED, UNABLE TO START THEIR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231519June 18, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I NOTICED THAT WHEN I BOUGHT MY 2005 FOCUS THAT THE ROTORS ALREADY HAD GROOVES IN THEM. THE BRAKE PADS ALSO WORE OUT EXTREMELY QUICK. THE OTHER DAY I GOT HOME FROM WORK AND WENT TO GET OUT OF THE CAR AND THE KEY WOULDN'T COME OUT OF THE IGNITION. I HAVE HAD TO LEAVE THE KEY IN THE IGNITION OVER NIGHT. I AM AFRAID TO TAKE IT TO GET IT FIXED BECAUSE I HAVE SEEN HOW MUCH OTHERS HAVE PAID AND I JUST DON'T HAVE THAT KIND OF MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231528June 18, 2008
SUSPENSION:FRONT, STEERING
DEFECTIVE FRONT COIL SPRINGS FRACTURED, WEDGED AGAINST TIRE, CAUSING PARTIAL LOSS OF STEERING CONTROL. RIGHT SIDE FRACTURED JULY, 2005, LEFT SIDE FRACTURED MAY, 2008. COIL SPRING & RELATED PARTS REPLACED BOTH TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231539June 18, 2008
ELECTRICAL SYSTEM:IGNITION
WELL DOCUMENTED PROBLEMS WITH 2001 FORD FOCUS ZX3 IGNITION LOCKUP. THOUSANDS OF CASES, YET NO RECALL FROM FORD. KEY WON'T TURN IN IGNITION. HAPPENS REPEATEDLY. COULD ENDANGER SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231263June 17, 2008
ELECTRICAL SYSTEM:IGNITION
MY 2001 FORD FOCUS IGNITION WAS LOCKED UP AND KEY WOULD NOT TURN WHEN ATTEMPTING TO START MY CAR. I WAS STRANDED IN AN UNSAFE PART OF CITY WHILE WAITING FOR AAA TO SHOW UP AND PROVIDE ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231330June 17, 2008
SUSPENSION:FRONT
SPRING BROKE ON FRONT END OF CAR- SHREDDED TIRE THAT ISN'T EVEN A YEAR OLD. MECHANIC INFORMED ME HE HAD THE SAME YEAR & MODEL OF CAR WITH SAME PROBLEM. I ASKED IF A RECALL WAS ISSUED HE SAID HE COULD NOT LOCATE ANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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