Ford Focus Complaints

22,326 consumer complaints on file.

#11089990April 24, 2018
STEERING
DRIVING AND AN ERROR POPPED UP: STEERING ASSIST FAILURE, GET SERVICE. THE VEHICLE WAS PARKED WHEN THE ERROR APPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089571April 23, 2018
POWER TRAIN
2017 FORD FOCUS SHUDDERS AND CLUNKS WHEN ACCELERATING FROM A STOP. CAR SHUDDERS SO HARD THAT IT FEELS LIKE TRANSMISSION IS FALLING OUT OF CAR. TOOK IT BACK TO BILL ESTES FORD WHERE I PURCHASED CAR AT 5000 MILES AND THEY KEPT IT FOR TWO DAYS AND SAID IT WAS NORMAL AND OPERATING WITHIN SPECIFICATIONS. CAR CONTINUED SHUDDERING PROBLEMS AND THEN I TOOK IT TO TOM WOOD FORD AND WAS TOLD IT WAS NORMAL AND TO JUST KEEP DRIVING IT. THEN TOOK IT TO DON HINDS FORD AND WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE ALL FOCUS MODELS HAVE THE PROBLEM. I THEN TOOK IT TO PEARSON FORD WITH ABOUT 10,000 MILES ON IT AND THEY REPROGRAMMED THE LEARNING MODULE. I WAS TOLD AGAIN THAT THEY ALL FOCUS HAVE THE PROBLEM AND THEIR OPTIONS TO FIX IT IS LIMITED BY FORD CORPORATE. CAR CONTINUED TO SHUDDER AND CLUNK ON ACCELERATING. TOOK IT BACK TO PEARSON FORD WITH 13000 MILES AND THEY REPROGRAMMED TRANSMISSION CONTROL, PCM AND ADAPTIVE LEARNING MODULE. CAR SHUDDERING WAS LESS FOR ABOUT 4 DAYS. NOW WITH 15000 MILES THE SHUDDERING AND CLUNKING IS WORSE THAN EVER AND SHUDDERING IS OCCURRING AT ACCELERATING FROM A STOP OR WHILE ACCELERATING AT HIGHWAY SPEED. THE PROBLEM SEEMS TO BE THAT THE DEALERS ARE BEING TOLD BY FORD CORPORATE TO SAY IT'S NORMAL TO SHUDDER AND CLUNK. CLASS ACTION SUIT FOR FORD FOCUS TRANSMISSION/CLUTCH PROBLEMS DID NOT INCLUDE 2017 MODELS ONLY UP TO 2016 EVEN THOUGH THE 2017 MODELS HAVE THE SAME TRANSMISSION/CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089630April 23, 2018
POWER TRAIN
VEHICLE HAS LOST FORWARD PROPULSION NUMEROUS TIMES. SYMPTOMS HAVE OCCURRED BOTH AT HIGHWAY SPEED AS WELL AS STOPPED ATTEMPTING TO PULL AWAY FROM A STOP. THIS ISSUE STARTED AGAIN AT THE FIRST OF THE YEAR AND THE VEHICLE WAS TAKEN TO LONGMONT FORD. LONGMONT ADVISE NO CODES PRESENT AND ROAD TESTED VEHICLE LESS THAN 1.5 MILES. DEALER ADVISED COULDN'T DO ANYTHING FOR TRANSMISSION ISSUE AND I NEEDED TO COME PICK-UP THE VEHICLE. VEHICLE CONTINUED TO EXHIBIT SYMPTOMS OF LOSING FORWARD PROPULSION TO INCLUDE THE INTERSTATE AT 75MPH. UPON ATTEMPTING TO PULL TO A SAFE PLACE IN A CONSTRUCTION ZONE, WAS ABLE TO OBTAIN FORWARD GEARS AGAIN AFTER SHUTTING VEHICLE OFF AND RESTARTING SEVERAL TIMES. (STILL NO TRANSMISSION SERVICE LIGHT OR CHECK ENGINE LIGHT ILLUMINATED SO I CAN'T TAKE VEHICLE BACK TO LONGMONT FORD DUE TO BEING TOLD THEY CAN'T DO ANYTHING WITHOUT A LIGHT ILLUMINATED AND REFUSING TO ROAD TEST VEHICLE) SYMPTOMS BECAME MORE FREQUENT WITH ADDITIONAL ISSUES OF THE TRANSMISSION / CLUTCHES NOT RELEASING WHEN COMING TO A STOP AND ATTEMPTING TO PUSH THE VEHICLE THROUGH A STOP LIGHT. THE SYMPTOMS THIS VEHICLE EXHIBITS IS A SAFETY CONCERN AND CONTINUES TO OCCUR AFTER FORD'S CLAIMED REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089671April 23, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING 20 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER (CAMELBACK FORD, 1330 EAST CAMELBACK ROAD, PHOENIX, AZ 85014), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER HAD PREVIOUS KNOWLEDGE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD CALL BACK; HOWEVER, THE CONTACT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,275.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089719April 23, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 FORD FOCUS. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER STATED THAT THEY WOULD MAKE A NOTE OF THE FAILURE, BUT NOTHING COULD BE DONE AT THIS TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089756April 23, 2018
POWER TRAIN
MY 2012 FORD FOCUS HAS ALREADY HAD A TRANSMISSION FAILURE WITHIN THE FIRST 42,000 MILES. SPECIFICALLY, AT 41,968. I WAS DRIVING IN TRAFFIC WHEN THE CAR BEGAN SHUDDERING VIOLENTLY AND AN ERROR MESSAGE APPEARED. THE CAR COULD NOT ACCELERATE PROPERLY AND IT WAS REVVING ON ITS OWN. LUCKILY, I WAS ABLE TO PULL OVER AMIDST HEAVY TRAFFIC BEFORE THE CAR SHUT ITSELF OFF. HAD I BEEN ON THE HIGHWAY, I WOULD HAVE BEEN IN A SERIOUS ACCIDENT. I BROUGHT IT BACK TO THE DEALER TO HAVE THEM TELL ME THAT IT WAS SIMPLY A SENSOR THAT NEEDED TO BE REPLACED, AND THEY SENT ME ON MY WAY. SINCE THEN, THE CAR STILL SHUDDERS WHEN ACCELERATING FROM A STOP, AS WELL AS PRODUCING GRINDING NOISES AS YOU TURN. THIS IS INDICATIVE OF A CONTINUING SAFETY HAZARD. AFTER DOING EXTENSIVE RESEARCH ONLINE, I HAVE COME TO THE SAME CONCLUSION AS HUNDREDS OF OTHER FOCUS OWNERS - THIS CAR IS UNSAFE TO DRIVE. MY CAR IS CURRENTLY AT 56000 MILES, WHICH WORRIES ME BECAUSE IN ADDITION TO THE TRANSMISSION PROBLEMS, MANY OTHER OWNERS HAVE REPORTED EXTREMELY SERIOUS STEERING PROBLEMS, SOME OF WHICH HAVE PROVEN TO BE FATAL. PLEASE TAKE ACTION AND DEMAND FORD FIX THESE PROBLEMS. I DON'T WANT TO DIE IN A CAR ACCIDENT THAT COULD HAVE BEEN PREVENTED BY SOMETHING AS SIMPLE AS A RECALL. THANK YOU FOR WHAT YOU DO AND PLEASE USE THIS AS A SIGN TO LOOK INTO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089272April 22, 2018
ELECTRICAL SYSTEM
HORN FREQUENTLY GOES INTERMITTENT FOR WEEKS AT A TIME, THIS OCCURS WHILE DRIVING IN BOTH CITY AND HIGHWAY CONDITIONS AND WHEN THE VEHICLE IS PARKED. THIS HAS CAUSED NUMEROUS NEAR COLLISIONS AS I AM UNABLE TO MAKE OTHER VEHICLES AWARE OF A SITUATION AS THEY TRY TO MERGE IN MY LANE. REPLACEMENT OF THE HORN ASSEMBLY HAS NOT RESOLVED THE ISSUE, AND TESTING BY THE DEALER HAS NUMEROUS FAULT CODES WHEN THE HORN DOES FAIL INDICATING A SHORT. TPMS SENSOR FAULT HAS NOW RECENTLY COME ON WHEN ACTUATING THE HORN AND DEALER IS STILL TRYING TO ISOLATE THE CAUSE OF THIS NEW ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089313April 22, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
UNSAFE CONDITION: WHILE DRIVING AND ACCELERATING UPON SHIFTING THE ENGINE WILL CONTINUE TO ACCELERATE RIGHT TO THE REDLINE THERE IS NO CONTROL OF THE THROTTLE AT THIS POINT ALSO TRAVELING DOWN THE HIGHWAY I CAN STEP IN ON THE CLUTH AND RELEASE THE THROTTLE AND THE ENGINE WILL ACCELERATE OR MAINTAIN ITS RPM SPEED YOU CAN SHIRT TO NEUTRL AND COAST TO THE CURB AND IT WILL MAINTIN THE ENGINE SPEED WHEREVER IT DECIDES ON AGAIN THERE IS NO CONTROL OF THE THROTTLE I HAVE BEEN TO THE FORD DEALER TWICE NOW 1ST TIME THEY COULD NOT DUPLICATE SECOND TIME AGAIN THEY COULD NOT DUPLICATE THEY HANDED ME A SHEET STATING IT WAS NORMAL FOR THE ENGINE RPM TO MAINTAIN FOR A FEW SECONDS DURING SHIFT TO EASE THE SHIFTING AND MATCHING OF TRANSMISSION SPEED THIS IS AN UNSAFE CONDITION, WHEN YOU RELEASE THE THROTTE IT SHOULD CLOSE IMMEDIATLY AND RPM SHOULD RETURN TO BASE IDLE. I HAVE BEEN AN ASE CERTIFIED MASTER AUTO AND TRUCK TECHNICIAN FOR 33 YEARS. I HAVE SIT DOWN WITH THE SERVICE MANAGER AND THE GENERAL SALES MANAGER AND I DONT THINK FORD MOTOR COMPANY OR THE DEALER IS TAKING THIS MATTER SERIOUSLY SOMEONE IS GOING TO GET HURT HERE PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089328April 22, 2018
ENGINE
MY ENGINE GOT HOT AROUND MARCH 7, 2018 AS I WAS DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089245April 21, 2018
STEERING
WHILE DRIVING I LOST ALL ABILITY TO TURN THE WHEEL. I WAS DRIVING SLOW AND ABOUT TO PARK. I TURNED OFF THE VEHICLE AND THEN STARTED THE VEHICLE BACK ON AND RECEIVED A "STEERING ASSIST FAULT ERROR DISPLAYING ON THE DASH PANEL. I TURNED OFF THE VEHICLE AGAIN TO SEE IF THIS ERROR WOULD CLEAR, BUT IT DID NOT. I LOOK UP THIS ERROR ONLINE AND FOUND AT LEAST 150 OTHER PEOPLE HAVING THIS SAME ISSUE SOME IF I READ CORRECTLY ENDED IN DEATHS. SOME SAY TO TURN OFF THE VEHICLE AND TURN IT BACK ON TO CLEAR THIS ISSUE. THIS FIX DID NOT WORK FOR ME. I HAD TO GET THE VEHICLE TOWED. THIS COULD HAVE BEEN VERY BAD IF THIS HAD HAPPENED ON THE INTERSTATE WHICH I JUST EXITED. PLEASE HELP USE TO RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089096April 20, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT WAS UNABLE TO MOVE THE GEAR SHIFTER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE VEHICLE. THE VEHICLE WAS RESTARTED AND THE CONTACT WAS ABLE TO DRIVE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BIG MIKE NAUGHTON FORD (150 S HAVANA ST, AURORA, CO 80012, (303) 343-1900), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089090April 20, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE AUTOMATICALLY SHIFTED GEARS FROM DRIVE TO NEUTRAL. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CONTINUED TO DRIVE THE VEHICLE AS IT SHIFTED AUTOMATICALLY BACK TO DRIVE. THE VEHICLE WAS TOWED TO GRIDLEY COUNTRY FORD (1709 HWY 99, GRIDLEY, CA 95948) WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE CONTACT STATED THAT THE VEHICLE HAD ALREADY BEEN REPAIRED PER THE RECALL APPROXIMATELY A YEAR AND A HALF AGO. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089134April 20, 2018
SERVICE BRAKES
ABS PUMP IS MALFUNCTIONING. CAR HAS "SOFT PEDAL" THAT IS NOT RESOLVED BY REPLACEMENT OF MASTER CYLINDER, BRAKE BOOSTER OR THOROUGH BLEEDING OF THE BRAKES (INCLUDING ELECTRONIC BLEEDING OF THE ABS). IN ADDITION, AFTER ABOUT 5-10 MINUTES OF DRIVING, THE BRAKES START TO CLAMP DOWN ON THE ROTORS WITHOUT DRIVER INPUT. THE FRICTION IS ESPECIALLY BAD WHEN DRIVING AT HIGH SPEEDS (E.G., ON A HIGHWAY), TO THE POINT WHERE THE CAR BEGINS TO VIBRATE FROM THE FRICTION. BUT IT WILL ALSO SHOWS SIGNS OF BRAKE DRAG EVEN AT LOWER SPEEDS (E.G., 30-50 MPH). NO ABS LIGHTS/WARNINGS/CODES CAME ON, BUT MECHANIC (CHRISTIAN BROTHERS AUTOMOTIVE, LOCATED IN HOUSTON TX AREA) CONFIRMED THROUGH MANUAL TESTING THAT ABS PUMP WAS MALFUNCTIONING. AS IT TURNS OUT, I AM TOLD THE ABS PUMP FOR THE 2008 MODEL WAS A ONE-YEAR DESIGN AND WAS DISCONTINUED AND CANNOT BE PURCHASED ANYWHERE NOW. THE PROBLEMS ALL STARTED ABOUT ONE YEAR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088775April 18, 2018
STEERING
ELECTRIC POWER STEERING RECALL. THE ELECTRIC POWER STEERING JUST RANDOMLY WENT OUT ON MY FOCUS. DROVE TO THE BUS STOP AND IT WAS WORKING FINE. GOT IN IT TO GO TO WORK AND THE STEERI G WHEEL WOULDN'T BUDGE. TOOK IT TO THE DEALERSHIP AND THE ENTIRE ELECTRIC POWERING HAS TO BE REPLACED. $1600!!! THERE WAS NO WARNING OR ANYTHING. I HAVE DONE RESEARCH AND READ THAT PEOPLE ARE DRIVING DOWN THE HIGHWAY AND THEIR ELECTRIC POWER STEERING JUST LOCKS UP WHILE THEY ARE GOING DOWN THE ROAD. THIS FORD FOCUS IS A SAFETY HAZARD AND I REGRET BUYING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088814April 18, 2018
ELECTRICAL SYSTEM
CAR WAS STATIONARY. NO POWER AND COULD NOT START THE ENGINE. INSPECTED UNDER THE HOOD AND THERE WAS WHILE POWDER SPOTS EVERY WHERE AROUND THE ENGINE. REMOVED THE BATTERY COVER AND BATTERY APPEARED TO HAVE EXPLODED. POSITIVE TERMINAL WAS COMPLETELY CORRODED. DEALER CLEANED AREA AND REPLACED A NEW BATTERY. NOW STARTS AND RUNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088817April 18, 2018
STEERING
MY VEHICLE HAS ON MULTIPLE OCCASIONS EXPERIENCED A COMPLETE POWER STEERING SYSTEM FAILURE. THE MOST RECENT OF WHICH OCCURRED WITH MY 1 YEAR OLD DAUGHTER IN THE CAR; I WAS ENTERING A TURN WHEN THE DISPLAY ALARM SOUNDED WITH THE FAILURE CAUSING ME TO LOSE CONTROL AND DRIVE OFF THE ROAD. FORD COMPANY IS REFUSING TO HONOR MY WARRANTY CLAIMING THE PART IS NOT COVERED (A STEERING SENSOR), THOUGH THE STEERING COLUMN ITSELF IS COVERED. I HAVE BEEN TOLD BY THE SERVICE ADVISOR THE COLUMN CANNOT BE REPLACED WITHOUT ALSO REPLACING THE SENSOR AND THE SENSOR CANNOT BE REPLACED WITHOUT ALSO REPLACING THE COLUMN. IT SEEMS THEY HAVE FOUND A LOOPHOLE WITH WHAT IS KNOWN TO BE A DANGEROUS HAZARD TO THEIR VEHICLE. IN POINT OF FACT THE NEW YORK TIMES HAS EVEN WRITTEN AN ARTICLE IN 2015 DOCUMENTING POWER STEERING FAILURE AND THE INJURIES THAT HAVE OCCURRED DUE TO IT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11088821April 18, 2018
SEAT BELTS
PASSENGER SEATBELT POPPED WHEN PUTTING IT ON. IT WILL NOT WORK NOW AND NOT UNDER BUMPER TO BUMPER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088896April 18, 2018
SEATS
DRIVER'S SEAT TRACK TO SEAT ATTACHMENT POINT BECOMES LOOSE AFTER 6K MILES, CAUSING SEAT TO MOVE DURING LATERAL LOADS. DEALER REPLACED SEAT TRACK AND ISSUE REPLICATED IN 6K MILES. DEALER FIX WAS TO USE WORM CLAMPS TO REPAIR. THEY STATE THAT THEY WENT TO AN INTERNET FORUM FOR A FIX. AFTER COMPLAINTS, DEALER REPLACED WITH ANOTHER NEW SEAT TRACK. STATE MANUFACTURER HAS NO TSB OR DESIGN CHANGE YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088899April 18, 2018
STEERING
WHILE IN THE DRIVEWAY AND STATIONARY, I TURNED ON THE CAR AND THE "POWER STEERING ASSIST" WARNING LIGHT CAME ON. THE POWER STEERING WAS NOT OPERABLE AND THE STEERING WENT INTO MANUAL MAKING IT ALMOST IMPOSSIBLE TO TURN THE WHEEL. AFTER THE MECHANIC EVALUATED THIS, IT WAS DETERMINED THE SENSOR NEEDS TO BE REPLACED. THE PART ALONE IS $1100 AND THAT DOES NOT INCLUDE LABOR. RATHER COSTLY. THERE ARE MANY, MANY COMPLAINTS FOUND ABOUT THIS SPECIFIC ISSUE WITH A SIMPLE GOOGLE SEARCH. OTHER FORD CARS HAVE RECEIVED A RECALL ON THIS PART. IT SEEMS PARTICULARLY ODD AND EXTREMELY IRRESPONSIBLE ON FORD'S BEHALF TO NOT CONCEDE TO THE DEFECT ON THIS PARTICULAR YEAR/MAKE/MODEL AND ISSUE A RECALL FOR REPLACEMENT AT NO COST TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088902April 18, 2018
STEERING
I WAS DRIVING IN THE #1 LANE IN MODERATE TRAFFIC ON THE FREEWAY, GOING ABOUT 40 MPH, MOVING STRAIGHT AHEAD, AND SLIGHTLY ACCELERATING. AN ALERT SHOWED UP ON MY DASH SCREEN STATING THAT THERE WAS AN ISSUE WITH STEERING ASSIST. AS I PULLED OFF THE FREEWAY, I NOTICED THAT IT WAS SIGNIFICANTLY MORE DIFFICULT TO TURN MY STEERING WHEEL, AND AS I TOOK A RIGHT TURN AT THE FREEWAY EXIT, IT WAS ALMOST IMPOSSIBLE TO TURN. I HAD THE VEHICLE TOWED TO A MECHANIC WHO RECOMMENDED THAT I HAVE IT TAKEN TO THE DEALERSHIP, AS HE BELIEVED IT FELL UNDER THE SAME STEERING ISSUE THAT MANY OTHER FORD MODELS HAVE LATELY BEEN RECALLED FOR. THE DEALERSHIP CONFIRMED THAT THE STEERING GEAR WILL NEED TO BE REPLACED, AT FULL COST TO ME BECAUSE THE FOCUS DOES NOT FALL UNDER THESE RECALLS. FORD MUST ISSUE A RECALL FOR THE FOCUS MODELS IN ADDITION TO THOSE THAT HAVE ALREADY BEEN RECALLED. I AM NOT THE ONLY FOCUS OWNER TO EXPERIENCE THIS TERRIFYING ISSUE, WHICH COULD HAVE EASILY CAUSED AN ACCIDENT HAD MY STEERING ASSIST GONE OUT IN A SLIGHTLY DIFFERENT SITUATION. THIS IS A LIFE THREATENING FAULT AND FOCUS OWNERS NEED TO BE AWARE THAT THE VEHICLES THEY ARE DRIVING ARE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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