Ford Focus Complaints

22,326 consumer complaints on file.

#11093508May 12, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HORN QUIT SOUNDING UPON ACTIVATION BY THE HORN RELAY SWITCH ON THE STEERING WHEEL. IT DOES NOT SOUND WHEN PRESSING THE REMOTE TWICE TO CONFIRM IT'S LOCKED UP. IT DOES NOT SOUND WHEN THE ALARM IS ACTIVATED. THE FUSE IS OK. THE HORN RELAY DOES NOT CLICK WHEN HORN RELAY SWITCH ON STEERING WHEEL IS DEPRESSED. THE WIRES ARE ALL INTACT AND CONNECTED. I TOOK IT TO A FORD DEALER. THEY SAID IT WOULD COST $200-300 AND NEED THE CAR FOR 2 DAYS. ACCORDING TO ALL THE COMPLAINTS AND CONCERNS ABOUT THIS ISSUE ON VARIOUS WEBSITES, THOUSANDS OF OWNERS OF FORD FOCUS HAVE THE SAME ISSUE WITH THE SAME RESPONSE FROM THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093322May 11, 2018
VISIBILITY/WIPER
I WAS DRIVING AT NIGHT WHILE IT WAS RAINING I WANTED TO USE THE WIPERS TO CLEAR THE RAIN USING THE INTERMITTENT BUTTON BUT THEY WOULD NOT SHUT OFF AND THEN THE WIPER JUST STOPPED, I CAN PUT THE PASSENGER WIPER DOWN MANUAL AND THEN THE WIPER WILL CLOSE. THE WIPERS WILL NOT OPERATE NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093351May 11, 2018
FUEL/PROPULSION SYSTEM
"PURGE VALVE"-MY VEHICLE WAS TAKEN INTO RED MCCOMBS FORD DUE TO A P0420 CODE WHICH IS A PROBLEM WITH THE CATALYTIC CONVERTER. BEFORE THE ENGINE LIGHT CAME ON, I HAD NOT HAD ANY PERFORMANCE ISSUES OR NOTICED ANY PROBLEMS WHILE DRIVING OR IDLING ON ANY TYPE OF ROAD. THE CAR HAS 79,479 MILES AND THE CONVERTER WOULD BE COVERED UNDER THE FACTORY WARRANTY. I WAS TOLD THAT THE CONVERTER WENT OUT BECAUSE THE PURGE VALVE GOT STUCK OPEN WHICH CAUSED SEVERE DAMAGE TO THE FUEL TANK AND FUEL PUMP AND THAT THEY WOULD NOT REPLACE THE CONVERTER UNTIL I PAID $1,900 TO GET THE OTHER PROBLEMS FIXED. I DID NOT HAVE THE MONEY TO GET THE OTHER PROBLEMS FIXED BEFORE THE FACTORY WARRANTY EXPIRED, THEREFORE I WILL NEED TO PAY AN ADDITIONAL $1,700 TO HAVE THE CONVERTER REPLACED ONCE THE WARRANTY EXPIRES. I WAS TOLD THAT THE PROBLEMS WITH MY CAR COULD CAUSE IT TO LOSE POWER AND LEAVE ME STRANDED ON THE ROAD. I AM CONCERNED THAT, OTHER THAN THE ENGINE LIGHT TURNING ON BECAUSE OF THE CONVERTER, I WOULD NOT HAVE KNOWN ANYTHING WAS WRONG WITH THE CAR UNTIL IT COULD HAVE DIED ON ME IN THE MIDDLE OF THE FREEWAY. I HAVE HAD SO MANY PROBLEMS WITH THIS VEHICLE AND BY THE LOOKS OF THE COMPLAINTS ON NHTSA, THERE WILL BE MANY MORE SERIOUS PROBLEMS TO LOOK FORWARD TO. I DO NOT FEEL SAFE IN THIS VEHICLE AND FORD HAS DONE NOTHING TO FIX THESE PROBLEMS. I AM HOPING TO SELL IT BACK TO THEM THIS WEEKEND. I WILL NEVER BY FORD AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093191May 10, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 FORD FOCUS. FOUR MONTHS AGO, THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE CONTACT STATED THAT IT EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT CALLED AUTO NATION FORD SCOTTSDALE (8555 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260, (480) 630-8287) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND WERE ON A NATIONAL BACKORDER. THE CONTACT RECENTLY RECEIVED AN EMAIL REGARDING THE SAME RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093234May 10, 2018
POWER TRAIN
TCM HAS BEEN REPROGRAMMED ONE AND 2 NEW CLUTCHES HAVE BEEN INSTALLED UNDER WARRANTY. SHUDDER HAS RETURNED AT AROUND 12,000 MILES SINCE LAST NEW CLUTCH INSTALLED. FORD REFUSES TO DO ANYTHING SINCE IT WAS 120 MILES OVER THE WARRANTY. THIS IS A KNOWN ISSUE WITH THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092652May 9, 2018
UNKNOWN OR OTHER
TRANSMISSION JERKS,SLIPS AND IF I WANT TO SKIP THE SHUDDERING I HAVE TO DRIVE FASTER ALSO IN REVERSE MODE I HIT THE CAR BEHIND ME WHILE PARKING BECAUSE THE REVERSE MODE MAKES THE CAR "JUMP" WHICH MAKES ME LOOSE CONTROL OF MY REVERSE SPEED AND THE CAR(TRANSMISSION) IS JUST BEING FIXED 1 WEEK AGO AND FORD PEOPLE TOLD ME IN FORD SERVICES THAT THAT IS HOW THE CAR IS SUPPOSED TO WORK! I DID NOT KNOW WHAT TO DO SO DECIDED TO SELL(LOOSING 2K DOLLARS) THE CAR THE WAY IT WAS BUT I DO NOT THINK THE CAR HAS TO BE ON THE STREETS IS JUST DANGEROUS ,SO IN A NUTSHELL IF I DONT WANT THE CAR TO JERK OR SHUDDER I HAVE TO STEP ON THE GAS PEDAL HARDER THAT IS JUST UNSAFE AND IN REVERSE MODE MAKES THE CAR 'JUMPS" AND HIT OTHER CARS WHILE PARKING. FORD SERVICE PEOPLE TOLD ME THAT IS NORMAL SO I DECIDED TO GET RID OF THE CAR, BUT I SWEAR IF I HAD THE MONEY I WOULD BUY ALL OF THE FOCUSES WITH POWER SHIFT TRANSMISSION AND DESTROY THEM JUST TO HAVE AMERICAN DRIVERS SAFE, PLEASE DO SOMETHING THIS IS UNVELIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092698May 9, 2018
ENGINE
MY 2014 FORD FOCUS ENGINE DIES WHEN IT RAINS. IT STARTED TO RUN ROUGH WHEN IT RAINED ABOUT A YEAR AGO AND THEN THE ENGINE DIED GOING 55 MPH WHEN IT WAS RAINING. HAD ENGINE WIRE REPLACED AND IT WAS FINE FOR A WEEK OR SO WHILE IT WAS DRY. 1ST TIME IT RAINED IT DIED AGAIN GOING 50MPH. TOOK IT IN AGAIN AND HAD CYLINDER AND COMPUTER BOX REPLACED (CRAZY ONLY 4 YEARS OLD). RAN FINE AGAIN UNTIL IT RAINED AND IT DIED AGAIN WHILE DRIVING ON HIGHWAY. WHEN IT DIES YOU ARE PUT IN A VERY BAD SITUATION. SOMEONE COULD DEFINITELY DIE. I GIVE UP. IT IS SITTING IN OUR DRIVEWAY BECAUSE WE PUT $800 INTO IT GETTING FIXED AND SO FAR NO LUCK. IF I KNEW IT COULD BE FIXED I WOULD TAKE IT IN. THE CAR DOES NOT RESTART WHEN IT GETS DRY OUT AGAIN. I TRY JUMPING IT AND FUSE 38 BLOWS EVERY TIME. IS THERE A RECALL ON THIS? IT IS A VERY SCARY PROBLEM AND I SEE THIS HAS HAPPENED TO MULTIPLE PEOPLE ON THE WEB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092786May 9, 2018
ELECTRICAL SYSTEM
STEREO WILL WORK FOR ABOUT 30 SECONDS AND THEN THERE WILL BE A LOUD POPPING AND HIGH PITCHED FREQUENCY OF STATIC, EVEN WITH RHE RADIO VOLUME ON 0 OR WITH THE RADIO OFF. COULD CAUSE A DRIVER TO SWERVE OFF THE ROAD RESULTING IN A CRASH OR A FIRE TO START FROM FAULTY WIRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092382May 8, 2018
STRUCTURE:BODY
THE TRUNK OPENS ON ITS OWN WELL DRIVING THE BACK UP CAMERA DOESN'T WORK AND THE CAR JERKSWELL SHIFTING WELL DRIVING ON HIGHWAY AND STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092401May 8, 2018
POWER TRAIN
SINCE PURCHASED BRAND NEW IN SEPT 2011, MY FOCUS HAS HAD MAJOR TRANSMISSION ISSUES THAT HAS BEEN A NIGHTMARE TO DEAL WITH WITH FORD TO THIS DAY. MY FOCUS WAS TAKEN IN AT LEAST 5 TIMES IN THE FIRST COUPLE YEARS FOR A FAULTY CLUTCH THAT CAUSED JOLTING AND SHUDDERING AND JEERING WHILE DRIVING, CAUSING MY CAR TO SLIP IN AND OUT OF NEUTRAL ON THE ROAD, SOMETIMES NEARLY HITTING OTHER DRIVERS. IT BECAME VERY DANGEROUS. IT TOOK AT LEAST 5 VISITS FOR FORD TO REPLACE THE FIRST CLUTCH. THEY REFUSED TO ACCEPT THAT THE PART WAS FAULTY AND DID COMPUTER "UPDATES" THAT DID NOTHING TO FIX THE ISSUE. OVER THE LAST FEW YEARS, MY CAR HAS BEEN BROUGHT IN ABOUT A DOZEN MORE TIMES FOR THE SAME ISSUE AND HAS HAD A TOTAL OF 5 CLUTCH REPLACEMENTS IN 6 YEARS, AND MY CAR JUST BROKE DOWN AGAIN YESTERDAY, JUST BARELY OVER 100K MILES, WITH FORD REFUSING TO WARRANTY MY TRANSMISSION. A MESSAGE APPEARED, "TRANSMISSION MALFUNCTION SERVICE NOW" AND MY CAR COMPLETELY DIED. FORD NEVER WANTS TO TAKE RESPONSIBILITY FOR THESE TRANSMISSION ISSUES AND HAVE HASSLED ME EVERY TIME IN THE LAST 6 YEARS OVER THESE ISSUES. IT IS A HUGE SAFETY ISSUE TO KEEP DRIVING THIS CAR NEVER KNOWING WHEN THE CLUTCH IS GOING TO GIVE OUT AND CAUSE THE TRANSMISSION TO FAIL. I HAVE SUPPORTING DOCUMENTS FOR THESE CLAIMS AND CAN REQUEST ALL SERVICE RECORDS FROM FORD IF NECESSARY. I DO NOT WANT THESE DOCUMENTS MADE PUBLIC SINCE THEY CONTAIN SENSITIVE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092431May 8, 2018
STEERING
DURING A RIGHT TURN, LOST POWER STEERING. DASH WARNING CITING ELECTRONIC POWER STEERING ASSIST FAILURE. ALMOST STRUCK CAR AT CROSS STREET WAITING AT LIGHT. THIS IS A KNOWN PROBLEM WITH RECALL ON PREVIOUS MODEL YEARS AND OTHER MODELS OF THE SAME YEAR. PER FORD DEALER, REQUIRES REPLACEMENT AT $1952 COST BECAUSE NOT COVERED UNDER RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092561May 8, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (HENNESSY FORD LINCOLN ATLANTA, 5675 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED, AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092231May 7, 2018
STEERING
TL* THE CONTACT OWNS A 2015 FORD FOCUS. UPON STARTING THE VEHICLE, THE STEERING WHEEL WAS LOCKED AND UNABLE TO BE TURNED. THE CONTACT RESTARTED THE VEHICLE SEVERAL TIMES BEFORE THE STEERING WHEEL WAS ABLE TO MANEUVER; HOWEVER, THE SERVICE STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (POMPANO FORD LINCOLN, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (888) 718-9266) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS AWAITING REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000. *TT THHE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092077May 6, 2018
FUEL/PROPULSION SYSTEM
THE RPMS ON MY VEHICLE KEPT FALLING AND CAUSING MY CAR TO STALL AND EVEN 'DIE' IN TRAFFIC. I TOOK IT TO A MECHANIC WHO TOLD ME THAT THERE WAS A PROBLEM WITH MY EVAP SENSOR, FUEL PUMP AND GAS TANK. THE SENSOR AND GAS PUMP ARE MALFUNCTIONING AND CAUSING THE PROBLEM AND SUCKING THE PLASTIC GAS TANK UP AND INTO THE PUMP CAUSING MY CAR TO DIE WHILE IN TRAFFIC. I WAS DRIVING ON A MAJOR HIGHWAY DOING 65MPH THE OTHER DAY AND THIS HAPPENED CAUSING EXTREME ANXIETY ABOUT THE POSSIBILITY OF BEING REAR ENDED BY SOMEONE NOT PAYING ATTENTION. I HAVE LOOKED THIS UP AND I AM NOT THE ONLY FOCUS OWNER WITH THIS PROBLEM. THIS PROBLEM HAS BEEN HAPPENING OFF AND ON FOR ABOUT A YEAR AND IS STARTING TO HAPPEN MOREVOFTEN AND GETTING MORE SEVERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092084May 6, 2018
POWER TRAIN
ON FRIDAY 27 OF APRIL 2018 I WAS DRIVING MY CAR , I MADE A STOP ON A RED LIGHT TO MAKE A RIGHT TURN THEN WHEN I ACCELERATED MY CHECK ENGINE TURN ON AND I FELT MY CAR MESS 2ND GEAR AND LOST POWER FOR 3 TO 4 SECONDS. AFTER THAT INCIDENT I PARK MY CAR AND I DECIDE TO RETURN HOME SO I TRY TO REVERSE AND MY REVERSE WASN'T WORKING. IMMEDIATELY I TOOK THE CAR TO A MECHANIC AND HE SCAN IT, SO HE GAVE ME THE CODE INDICATING IT WAS THE CLUTCH ACTUATOR B. ON MONDAY I WENT TO BUY THE PART AT THE LOCAL DEALER AND MY MECHANIC CHANGE IT AND IT FIX THE PROBLEM FOR A WEEK AND IT DID IT AGAIN ON MAY 5 2018. THIS TIME THE CAR LOSE POWER WHILE THE CAR WAS IN MOTION. I WAS DRIVING AT 55 MPH AND IT WAS RISKY FOR MYSELF AND FAMILY AND OTHER VEHICLES BECAUSE I COULD HAVE A ACCIDENT OR PUT PEOPLE IN DANGER. THE LOCAL DEALER DID THE DUAL CLUTCH REPLACEMENTS,THE SEALS AND THE TCM CONTROL MODUL AROUND 50000 MILES AGO AND EVEN AFTER THOSE REPLACEMENT AND REPAIRS THE CAR ISN'T WORKING WELL AND IT ALWAYS HAS ONE PROBLEM AND ANOTHER. THE ENGINE AND TRANSMISSION MOUNTS HAS BEEN A PROBLEM SINCE WE GOT THE CAR. ON BEHALF OF THE TRANSMISSION SHIFT PROBLEMS AND POOR DISIGN OF TE TRANSMISSION I HAVE TO CHANGE CONSTANTLY THE MOTOR AND TRANSMISSION MOUNTS.I HOPE FORD COMPANY TAKES CARE OF THIS PROBLEM AS RESPONSIBLE OF SELLING DEFECTIVE CARS AND TRYING TO ACT LIKE NOTHING IS HAPPENING AND PUTTING LIFE'S ON RISK....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091714May 4, 2018
POWER TRAIN
THE AUTOMATIC DUAL CLUTCH TRANSMISSION IN THIS VEHICLE HAS HAD NUMEROUS TSB'S ISSUED BECAUSE OF DEFECTS BUT NO ACTUAL RECALL. THEY EXTENDED THE WARRANTY COVERAGE ON THE TRANSMISSION BUT ONLY FOR "SPECIFICALLY TERMED" ISSUES. MY CLUTCH AND SEALS HAVE BEEN REPLACED TWICE, THE TCM HAS BEEN REPROGRAMMED 3 TIMES AND NOW THEY NOW TELL ME I NEED TO REPLACE THE "J AND K" FORKS, SNAP RING AND T/O BEARING IN THE TRANSMISSION. BUT, THEY TELL ME NONE OF THIS IS COVERED. THEY OPENED UP AND SERVICED A "SEALED" TRANSMISSION AT LEAST TWICE ALREADY AND THE CAR IS DOING THE SAME THING THAT WAS THE ORIGINAL PROBLEM, SHUDDERING, JERKING AND NO POWER BUT NOW I HAVE TO PAY. JUST GETTING IT TO THE DEALERSHIP I WAS ALMOST IN 2 ACCIDENTS BECAUSE OF THIS CARS ERRATIC ACCELERATION DRIVING BEHAVIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091650May 3, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
2014 FORD FOCUS DRIVING ON RT 1 AT 40MPH JUST STOP MOVING FORWARD IN TRAFFIC. WAS LUCKY TO PULL OVER TO THE SIDE OF THE ROAD. CAR WOULD NOT MOVE WHILE IN DRIVE. TURN OFF CAR FOR A FEW MINUTES THEN CAR WAS ABLE TO MOVE FORWARD. DON'T KNOW WHAT TO DO CAR ONLY HAS 19K MILES ON IT. PRIOR TO PURCHASING CAR USED AT FORD DEALER WITH 9K? MILES ON IT. ANOTHER TIME WHILE IN A PARKING LOT CAR WAS NOT ABLE TO GO IN REVERSE OR FORWARD AT AROUND 11K? MILES. TURN OFF CAR WAITED AND RESTARTED THEN IT WAS FINE. ALSO GET SHUDDERING IN THE TRANSMISSION ALL THE TIME. CALL FORD THEY WHERE NO HELP ON THIS MATTER AS THEY STATED THIS TRANSMISSION WOULD NOT BE COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091398May 2, 2018
UNKNOWN OR OTHER
WHEN YOU ARE ACCELERATION FROM FIRST TO SECOND AND SOMETIMES SECOND TO THIRD THE CAR SHAKES VERY VERY BADLY AND MAKES IT HARD TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091407May 2, 2018
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD FOCUS. AFTER PULLING INTO HER OFFICE PARKING LOT, THE CONTACT SHIFTED THE GEAR INTO PARK AND TURNED OFF THE VEHICLE. SUDDENLY, THE VEHICLE BEGAN TO ROLL FORWARD AND STRUCK A STONE WALL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE SUSTAINED MINOR DAMAGE AND DID NOT NEED TO BE TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 16,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11091117May 1, 2018
SERVICE BRAKES, POWER TRAIN, SUSPENSION
THE TRANSMISSION SLIPS OR STOPS SUDDEN WHEN DRIVING AND IS NOT SMOOTH WHEN STOPPING . ITS HARD TO CONTROL THE BRAKE TOO. MAKES NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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